Analyst Profile

Jonah Kowall

Jonah Kowall

Research VP

4 years at Gartner ,  20 years IT industry
Miami Beach, FL USA

Roles and Responsibilities

Jonah Kowall is a Research VP in Gartner's IT Operations Management group. He focuses on application performance monitoring (APM), unified monitoring, network performance monitoring and diagnostics (NPM and NPMD), infrastructure performance monitoring (IPM), IT operations analytics (ITOA), and general application and infrastructure availability and performance monitoring technologies. He also covers SLA monitoring of services and applications. Increased SaaS delivery of options of monitoring technologies includes the monitoring of mobile devices and mobile application performance (mobile APM, mAPM). These technologies are the foundation of production operations, and they exist to make incident, problem and change management possible for these teams. These capabilities are critical when moving toward DevOps or more agile operations, as you must measure throughout a process in order to improve that process. Additionally, with Web-scale companies, application-specific monitoring is critical. Additional platforms, such as mobile, are giving rise to mobile APM technologies (sometimes called mAPM). Detailed Coverage: APM: Application performance monitoring includes end-user experience monitoring, application runtime architecture, user-defined transaction profiling, deep-dive monitoring, and IT operations analytics (ITOA). NPM/NPMD: Network performance monitoring is often considered a distinct area, since it can be used for network debugging, as well as for monitoring and management of application performance. IT operations analytics: The multiple types of tools in this area include various analytical technologies, including unstructured data index and search. These assist with usage and capacity questions, as well as root cause analysis.

Areas of Coverage

  • IT Operations


Previous Experience

Mr. Kowall recently managed a global team of engineers and managers for Previously at Thomson Reuters, he was globally responsible for monitoring and enterprise management software and architecture. With a diverse technical background, he has run technical SWAT-style troubleshooting. Mr. Kowall has implemented and managed adoption of APM, ECA and NMS in an enterprise setting. He has additional experience and expertise around run book automation (RBA), virtualization, storage, infrastructure and application architecture, and is well established in the security arena. Mr. Kowall's end-user experience managing these toolsets gives him a unique perspective on these technologies at both small dynamic startups and Fortune 500 corporations. Understanding operations allows a proper blending of products to fit existing technology investments and road maps.

Professional Background

Corporate Communications Broadcast Network (CCBN), Security Officer, 3 years, Director of Technical Operations, 3 years
Thomson Reuters, Director of Monitoring and Enterprise Management , 6 years

Industry Awards/Accolades

CISSP, CISA, ITIL Practitioner and Foundation, CCIP, CCSA, MCP+I


B.S., Computer Science, Wentworth Institute of Technology