Analyst Profile

Jenny Sussin

Jenny Sussin

Principal Research Analyst

3 years at Gartner ,  4 years IT industry


Roles and Responsibilities

Jenny Sussin is a Principal Research Analyst in the ITL Enterprise Software group of Gartner Research, with her primary focus on social for CRM.

Areas of Coverage

  • Customer Relationship Management

Background

Previous Experience

Prior to joining Gartner, Ms. Sussin worked for IBM where she was directly responsible for: - Managing the concept, development and execution of social media strategy for IBM's largest customer event. - Building social media education presentations for various constituencies, including customers, internal marketing and IBM Software's Super Women's Group.

Professional Background

IBM, Social Business Lead - Information On Demand Conference, 2 years

Education

B.A., Communications/PR, Marist College

Languages

English