Principal Research Analyst
3 years at Gartner , 4 years IT industry
Roles and Responsibilities
Jenny Sussin is a Principal Research Analyst in the ITL Enterprise Software group of Gartner Research, with her primary focus on social for CRM.
Areas of Coverage
- Customer Relationship Management
Jenny Sussin's Recent Gartner Activity
Social Media Analytics Role in Differentiating the Customer Experience
24 April 2014
On-Demand & Upcoming Webinars
Gartner Symposium/ITxpo 2014
05 October 2014 - 09 October 2014
Upcoming Gartner Events
Prior to joining Gartner, Ms. Sussin worked for IBM where she was directly responsible for: - Managing the concept, development and execution of social media strategy for IBM's largest customer event. - Building social media education presentations for various constituencies, including customers, internal marketing and IBM Software's Super Women's Group.
IBM, Social Business Lead - Information On Demand Conference, 2 years
B.A., Communications/PR, Marist College