5 years at Gartner
6 years industry experience
Stamford, CT USA
Roles and Responsibilities
Jenny Sussin is a Research Director in the ITL Enterprise Software group of Gartner Research, with her primary focus on social for CRM.
Areas of Coverage
- Customer Relationship Management
Jenny Sussin's Recent Gartner Activity
Cool Vendors in CRM Customer Service and Support, 2016
The Gartner CRM Vendor Guide, 2016
How to Apply Advanced Analytics Capabilities to Social Data
Prior to joining Gartner, Ms. Sussin worked for IBM where she was directly responsible for: - Managing the concept, development and execution of social media strategy for IBM's largest customer event. - Building social media education presentations for various constituencies, including customers, internal marketing and IBM Software's Super Women's Group.
IBM, Social Business Lead - Information On Demand Conference, 2 years
B.A., Communications/PR, Marist College