Principal Research Analyst
3 years at Gartner , 4 years IT industry
Roles and Responsibilities
Jenny Sussin is a Principal Research Analyst in the ITL Enterprise Software group of Gartner Research, with her primary focus on social for CRM.
Areas of Coverage
Latest Research by Jenny Sussin
Answering Big Data's 10 Biggest Vision and Strategy Questions
RFP Toolkit: External Community Software for CRM
Hype Cycle for CRM Customer Service and Customer Engagement, 2014
The CRM Perspective on Mobile for the Enterprise
Social Media Best Practices for SMBs Can Make Success a Reality
Prior to joining Gartner, Ms. Sussin worked for IBM where she was directly responsible for: - Managing the concept, development and execution of social media strategy for IBM's largest customer event. - Building social media education presentations for various constituencies, including customers, internal marketing and IBM Software's Super Women's Group.
IBM, Social Business Lead - Information On Demand Conference, 2 years
B.A., Communications/PR, Marist College