Principal Research Analyst
3 years at Gartner , 4 years IT industry
Roles and Responsibilities
Jenny Sussin is a Principal Research Analyst in the ITL Enterprise Software group of Gartner Research, with her primary focus on social for CRM.
Areas of Coverage
Latest Research by Jenny Sussin
Cool Vendors in CRM Customer Service, 2014
How to Increase Your Customer Analytics Capabilities to Use Customer Data as a Currency
Customer Analytics and the Art of the Possible With Big Data
Cool Vendors in CRM Marketing Applications, 2014
Tips, Use Cases and Benefits of Employee Social Engagement, 2014
Prior to joining Gartner, Ms. Sussin worked for IBM where she was directly responsible for: - Managing the concept, development and execution of social media strategy for IBM's largest customer event. - Building social media education presentations for various constituencies, including customers, internal marketing and IBM Software's Super Women's Group.
IBM, Social Business Lead - Information On Demand Conference, 2 years
B.A., Communications/PR, Marist College