Analyst Profile

Colin Fletcher

Colin Fletcher

Research Director

2 years at Gartner ,  17 years IT industry
Pflugerville, TX USA


Roles and Responsibilities

Colin Fletcher focuses his research on how advances in IT event correlation and analysis (ECA), business service management (BSM), application release automation (ARA) and DevOps, IT operations analytics (ITOA), network performance monitoring and diagnostics (NPMD), unified monitoring, infrastructure monitoring, IT service alerting and notification, and I&O business value dashboards (IOBVDs) can help IT operations teams continually drive greater business success, reduce costs and mitigate risk. Additionally, Mr. Fletcher is serving as Gartner's Lead Analyst covering BMC Software and supports a multitude of broader topics within the evolving practice of IT operations management. Mr. Fletcher's research is informed by daily conversations with clients and thought leaders, as well as more than 16 years of IT practitioner experience (from service desk to admin to consultant), leadership experience (team, project and product management) and creative marketing experience (product and strategic) built at companies large and small, including Apple, HP, BMC Software, Motorola, IBM Global Services, Dell and several startups.

Areas of Coverage

  • IT Operations

Background

Previous Experience

Prior to joining Gartner, Mr. Fletcher led various strategic product marketing and management efforts for Dell's Enterprise Solutions Group. While he worked on a number of products and projects, he notably led the development of a strategic marketing framework designed to integrate product management, product marketing and corporate marketing efforts to present a compelling, consistent vision for Dell enterprise solutions.

Professional Background

BMC Software, Solutions Marketing Manager - BMC Atrium, 5 years
Dell, Senior Enterprise Solutions Manager - Strategic Initiatives, 2 years
HP, Senior Product Marketing Manager - Application Performance Management, 1 year

Industry Awards/Accolades

Eagle Scout
Information Technology Infrastructure Library (ITIL) foundation certification in IT Service Management v2 & v3
Microsoft Certified Systems Engineer (MCSE)

Education

B.B.A., Management, University of Houston-Downtown, Outstanding Management Graduate, Dean's List (all semesters)
M.B.A., Management, Jones Graduate School of Business, Rice University

Languages

English