Analyst Profile

Tom Austin

Tom Austin

VP & Gartner Fellow

22 years at Gartner ,  42 years industry experience
Boston, MA USA

Roles and Responsibilities

Tom Austin - Gartner Fellow (since 1997) and VP - drives Gartner's research content incubator (the Maverick Program) and leads a new research community creating research on the "smart machine" age (our term for what others call AI and cognitive computing). Smart machines are a set of new, revolutionary and disruptive technologies that mark the beginning of a multidecade revolution in how technology is used, the ear of smart machines. He is the Gartner Lead Analyst on Google. Mr. Austin also continues to provide leadership on the digital workplace and the role of smart machines therein, all of which bears on the development of successful business and technology strategies to enable or enhance the contribution of high-impact individuals, teams and organizations.

Areas of Coverage

  • Digital Workplace

Tom Austin's Recent Gartner Activity

Latest Research


Previous Experience

From 2000 through 2004, Mr. Austin was responsible for Gartner's overall research agenda and processes. Subsequently, he became chief of research for social software, collaboration, communications, information management, business intelligence and high-performance workplace (HPW) research. Earlier (in the 1990s), he was responsible for much of Gartner's early work on network computing and its immediate predecessor, client/server architectures. He was also Gartner's resident expert on groupware and related technologies, and the struggle between Netscape, Microsoft, IBM and others for next-generation messaging and interpersonal applications. Prior to joining Gartner, Mr. Austin was with Digital Equipment, where he focused on strategic planning, line-of-business management, marketing and software engineering. He has more than 40 years of experience in the IT industry.

Professional Background

Digital Equipment Corp., Group Marketing Manager, Product Line Manager, Engineering Program Manager, etc., 17 years


B.A., Georgetown University
Completed course work toward Ph.D., University of Massachusetts
M.A., University of Massachusetts