Analyst Profile

Tom Austin

Tom Austin

VP & Gartner Fellow

20 years at Gartner ,  40 years IT industry
Boston, MA USA

Roles and Responsibilities

Tom Austin, VP, has been a Gartner Fellow since 1997. He drives Gartner's research content incubator (the Maverick Program) and is leading a new research community creating research on the emerging era of smart machines (new, revolutionary and disruptive technologies that we expect will explode on the market later this decade.) Also chairing the People Centered Research Community, Mr. Austin continues to provide leadership on collaboration, social, communication, engagement and people-centered initiatives to drive workplace performance. Changes in the nature of work, workspaces and workforces are important elements, as is technology implementation questions - should you do this in the cloud or elsewhere (as in his work on Google versus Microsoft for Cloud Office Systems). All this bears on the development of successful business and technology strategies that enable or enhance the contribution of high-impact individuals and teams.

Areas of Coverage

  • High Performance Workplace


Previous Experience

In the last decade, Mr. Austin was chief of research for social software, collaboration, communications, information management, business intelligence and high-performance workplace (HPW) research. At the start of the decade, he was a research executive for four years, directing Gartner's overall research agenda and process. In the 1990s, he was responsible for much of Gartner's early work on network computing and its immediate predecessor, client/server architectures. He was Gartner's resident expert on groupware and related technologies, and the struggle between Netscape, Microsoft, IBM and others for next-generation messaging and interpersonal applications. Prior to joining Gartner, Mr. Austin was with Digital Equipment, where he focused on strategic planning, line-of-business management, marketing and software engineering. He has more than 40 years of experience in the IT industry.

Professional Background

Digital Equipment Corp., Group Marketing Manager, Product Line Manager, Engineering Program Manager, etc., 17 years


B.A., Georgetown University
Completed course work toward Ph.D., University of Massachusetts
M.A., University of Massachusetts