Analyst Profile

Ed Thompson

Ed Thompson

VP Distinguished Analyst

20 years at Gartner ,  26 years industry experience
Cheltenham United Kingdom

Roles and Responsibilities

Edmund (Ed) Thompson is a VP and Distinguished Analyst in Gartner Research. His research focuses on CRM, and he is the research leader for the Customer Experience Management and CRM Strategy and Execution topics. He researches customer experience, CRM strategy, CRM implementation and CRM service providers and more generally covers CRM in Europe.

Areas of Coverage

  • Customer Relationship Management


Previous Experience

Prior to joining Gartner, he was a consultant at INTECO, where he worked in strategy consultancy and market research. Previously, Mr. Thompson worked at Software Sciences/Data Sciences, an independent software vendor and system integrator based in the United Kingdom.

Professional Background

INTECO, Research Consultant, 3 years
National Westminster Bank, Clerk, 1 year
Software Sciences/Data Sciences, Programmer and Analyst, 3 years


B.A., Economics, Portsmouth Polytechnic
Diploma in Marketing