VP Distinguished Analyst
19 years at Gartner , 25 years IT industry
Roles and Responsibilities
Edmund (Ed) Thompson is a VP and Distinguished Analyst in Gartner Research. His research focuses on CRM, and he is the research leader for the CRM Strategy and Implementation and Customer Experience Management topics. He researches CRM strategy, implementation, CRM service providers, customer experience and SAP CRM, and more generally covers CRM in Europe.
Areas of Coverage
- Customer Relationship Management
Ed Thompson's Recent Gartner Activity
13 Years of Best Practices From the Eight Building Blocks of CRM
17 September 2014
On-Demand & Upcoming Webinars
Prior to joining Gartner, he was a consultant at INTECO, where he worked in strategy consultancy and market research. Previously, Mr. Thompson worked at Software Sciences/Data Sciences, an independent software vendor and system integrator based in the United Kingdom.
INTECO, Research Consultant, 3 years
National Westminster Bank, Clerk, 1 year
Software Sciences/Data Sciences, Programmer and Analyst, 3 years
B.A., Economics, Portsmouth Polytechnic
Diploma in Marketing