Analyst Profile

Ed Thompson

Ed Thompson

VP Distinguished Analyst

20 years at Gartner ,  26 years IT industry
Cheltenham United Kingdom

Roles and Responsibilities

Edmund (Ed) Thompson is a VP and Distinguished Analyst in Gartner Research. His research focuses on CRM, and he is the research leader for the CRM Strategy and Implementation and Customer Experience Management topics. He researches CRM strategy, implementation, CRM service providers, customer experience and SAP CRM, and more generally covers CRM in Europe.

Areas of Coverage

  • Customer Relationship Management

Ed Thompson's Recent Gartner Activity

Latest Research


Previous Experience

Prior to joining Gartner, he was a consultant at INTECO, where he worked in strategy consultancy and market research. Previously, Mr. Thompson worked at Software Sciences/Data Sciences, an independent software vendor and system integrator based in the United Kingdom.

Professional Background

INTECO, Research Consultant, 3 years
National Westminster Bank, Clerk, 1 year
Software Sciences/Data Sciences, Programmer and Analyst, 3 years


B.A., Economics, Portsmouth Polytechnic
Diploma in Marketing