21 years at Gartner
22 years industry experience
Atlanta, GA USA
Roles and Responsibilities
Gareth Herschel covers Customer Analytics, helping organizations understand how analytics can be used to shape the customer experience and to prioritize areas of investment across the range of customer processes. He is also the Agenda Manager for the Analytics research team, helping define the way Gartner will help clients determine an analytics strategy for their organization and manage the accompanying investments.
Areas of Coverage
- Customer Relationship Management
- Business Intelligence
Gareth Herschel's Recent Gartner Activity
Hype Cycle for Customer Analytic Applications, 2016
Market Guide for Customer Journey Analytics
Cool Vendors in Analytics, 2016
Previously, Mr. Herschel trained as a business analyst in the finance and logistics functions of IT companies.
IBM, Business Strategy and Modeling Analyst, 1 year
ICL, Logistics Analyst, 1 year
Business Administration degree, with honors, University of Bath, England