Analyst Profile

Gareth Herschel

Gareth Herschel

Research Director

21 years at Gartner ,  22 years industry experience
Atlanta, GA USA


Roles and Responsibilities

Gareth Herschel covers Customer Analytics, helping organizations understand how analytics can be used to shape the customer experience and to prioritize areas of investment across the range of customer processes. He is also the Agenda Manager for the Analytics research team, helping define the way Gartner will help clients determine an analytics strategy for their organization and manage the accompanying investments.

Areas of Coverage

  • Customer Relationship Management
  • Business Intelligence

Gareth Herschel's Recent Gartner Activity

Latest Research

Background

Previous Experience

Previously, Mr. Herschel trained as a business analyst in the finance and logistics functions of IT companies.

Professional Background

IBM, Business Strategy and Modeling Analyst, 1 year
ICL, Logistics Analyst, 1 year

Education

Business Administration degree, with honors, University of Bath, England

Languages

English