Analyst Profile

Gareth Herschel

Gareth Herschel

Research Director

19 years at Gartner ,  20 years IT industry


Roles and Responsibilities

Gareth Herschel is the Lead Analyst on the use of analysis to drive improved business performance in the area of customer relationships. Mr. Herschel covers a wide variety of different types of analysis, including predictive analysis, social analytics, and text and speech analytics, to identify the most appropriate technique for different business situations.

Areas of Coverage

  • Customer Relationship Management
  • Business Intelligence

Background

Previous Experience

Previously, Mr. Herschel trained as a business analyst in the finance and logistics functions of IT companies.

Professional Background

IBM, Business Strategy and Modeling Analyst, 1 year
ICL, Logistics Analyst, 1 year

Education

Business Administration degree, with honors, University of Bath, England

Languages

English