20 years at Gartner
21 years IT industry
Atlanta, GA USA
Roles and Responsibilities
Gareth Herschel is the Lead Analyst on the use of analysis to drive improved business performance in the area of customer relationships. Mr. Herschel covers a wide variety of different types of analysis, including predictive analysis, social analytics, and text and speech analytics, to identify the most appropriate technique for different business situations.
Areas of Coverage
- Business Intelligence
- Customer Relationship Management
Gareth Herschel's Recent Gartner Activity
Critical Capabilities for Advanced Analytics Platforms
Magic Quadrant for Advanced Analytics Platforms
The Impact of VoC on Digital Commerce
Previously, Mr. Herschel trained as a business analyst in the finance and logistics functions of IT companies.
IBM, Business Strategy and Modeling Analyst, 1 year
ICL, Logistics Analyst, 1 year
Business Administration degree, with honors, University of Bath, England