Analyst Profile

Robert P. Desisto

Robert P. Desisto

VP Distinguished Analyst

19 years at Gartner ,  28 years industry experience
Boston, MA USA

Roles and Responsibilities

Robert Desisto is a Vice President and Distinguished Analyst in Gartner Research. He is responsible for managing the software as a service (SaaS) research agenda, CRM sales agenda, and business application research community. His research focuses primarily on the use of SaaS as a delivery model for applications. Mr. Desisto has extensive expertise in SaaS and cloud computing models, including architectural, economic, and application implementation and governance issues. Mr. Desisto has drill-down application expertise in sales force automation, partner relationship management, sales configuration, pricing applications, incentive compensation, sales analytics and performance management.

Areas of Coverage

  • Customer Relationship Management


Previous Experience

Mr. Desisto has more than 18 years of experience in the IT industry. Prior to joining Gartner, he was responsible for implementing advanced technologies for the General Electric Aircraft Engine Group. After working for General Electric, he was director of market development at Concentra, and was responsible for launching Concentra's sales configuration product line.

Professional Background

Concentra Corporation, Director, Product Management, 5 years
General Electric, Mechanical Engineer, Computer Aided Engineering, 5 years


B.S., Mechanical Engineering, University of Pennsylvania
M.B.A., Northeastern University