Top Use Cases and Benefits of Social for CRM in 2015As the business use of social media for CRM becomes a cross-industry standard, IT application managers should assist the marketing, customer service, sales and digital commerce organizations in making investment decisions on technology. The power of social lies in its impact on the business.
Navigating Role ManagementRole management is an integral part of a comprehensive identity governance and administration (IGA) program. Yet many enterprises struggle with what a role management program should look like, how to get it started and who should drive the process. This session explains the basics of role management and discusses best practices and lessons learned, as well as how role management supports other IGA efforts.
31 Mar 2015
Flipping to Digital Leadership: Implications of the 2015 CIO AgendaTo grasp the digital opportunity, incrementally improving IT performance isn't enough. Enterprises and their CIOs need to "flip" from old to new in terms of information and technology leadership, value leadership and people leadership. This means change for technology and service providers.