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Name Coverage Area
Zaffos,Stanley Servers & Storage
Zeng,Evan Servers & Storage
Zhang,Jane Mobile & Wireless
PCs, Laptops & Handheld Devices
Zhang,Jie Software Markets
Zimmerman,Tim Networking & Communications Services
Zimmermann,Annette Mobile & Wireless
Zumerle,Dionisio Security & Privacy
Zurcher,Werner Servers & Storage
Gartner, Inc.

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  • 23 Oct 2014

    Four Ways Mobile Customers Will Force an Overhaul of Customer Service This webinar looks at how to put the customer in context, identifying which technologies and processes deliver superior customer service experiences. The role of sensors, location services, knowledge systems and Web self-service and the impact of Twitter, Facebook, multimodule alerts and video are also discussed.
  • 23 Oct 2014

    Social Analytics for the Age of "Wow" Virtually every modern marketer has a presence in social channels, and many use social listening tools to monitor what people say about their brands. Yet despite being a maturing discipline, social analytics remains stubbornly difficult and frustrating to apply. How much is a Facebook fan worth? Does it matter that your "net sentiment" is in the single digits? Your "share of voice" on Twitter is down this week - should you panic? This webinar focuses on the social analytics vendors, techniques, metrics and cases that can help you most.