Agenda / Spotlight Session


  • Digital Workplace
  • Cloud Computing
  • Advanced Technologies
  • TechInsights
Digital Workplace
Monday, December 4, 2017 / 11:30 AM - 12:15 PM

Digital Business Needs a Digital Workplace

Bob Hafner, Managing VP, Gartner

Gone are the days of a static work environments where workers were told what to do, how to do it and when to do it. Digital businesses need a dynamic workforce that is engaged and knows how to use consumerized technologies. This session will give IT leaders the knowledge they need to lead a digital workplace initiative that will give the business the tools they need to transform into a digital business.

Tuesday, December 5, 2017 / 8:30 AM - 9:15 AM

Identify, Stalk, Attract and Delight (or Pacify) the Wild Digital Worker

Whit Andrews, VP Distinguished Analyst, Gartner

Digital workers want to work at home ... and in the office. They use laptops ... and desktops, phones and tablets. They love their personal software ... and they use it at work. No single worker archetype defines all your workers, and roles are not enough to understand their diversity, mobility and needs. Discover the five kinds of digital workers and how to make their workplace successful.

Tuesday, December 5, 2017 / 10:30 AM - 11:00 AM

To the Point: The Biggest Obstacle Moving to Agile Product Delivery Is Your Human Resources Department

Bill Swanton, VP Distinguished Analyst, Gartner

As Gartner's large clients move from waterfall projects to agile product delivery they are finding one of the biggest obstacles is their human resources department. Traditional individual performance management approaches, including project-based goals, stack ranking on a curve, and career growth measured by moving up the hierarchy are detrimental to well performing teams in a flatter organization. This session will cover some of the issues and how companies are either working around or changing HR policies.

Tuesday, December 5, 2017 / 2:45 PM - 3:30 PM

How Superior Employee Experience Drives Superior Customer Experience

Jim Davies, Research Director, Gartner

Delving into the connection between employee experience (EX) and customer experience (CX) and how by applying CX best practices, like journey mapping, an organization can elevate employee engagement and improve the CX.

Wednesday, December 6, 2017 / 9:15 AM - 10:00 AM

Best Practices for Leveraging Workstream Collaboration Tools Like Slack and Microsoft Teams

Mike Gotta, Research VP, Gartner

Team collaboration is experiencing a renaissance with Slack and Microsoft Teams, two of the more popular workstream applications. Effectively leveraging this new, conversational style workspace requires organizations to develop certain competencies. This session explores best practices and use cases to help application leaders fully exploit workstream collaboration for business use, but also within the IT organization itself for more agile development.

Wednesday, December 6, 2017 / 1:15 PM - 2:00 PM

Embrace an Innovation Mindset

Janelle B. Hill, VP Distinguished Analyst, Gartner

Innovation is critical to commercial entities as well as governments to fuel economic growth, satisfy customer/constituent needs, increase status in the global economy, and attract and retain a talented, creative workforce. By embracing an innovation mindset, IT leaders can proactively partner with their business peers to jump-start digital innovation and more strategically influence their organization’s future.

Cloud Computing
Tuesday, December 5, 2017 / 10:30 AM - 11:00 AM

To the Point: How to Choose the Best iPaaS for Your Needs

Massimo Pezzini, VP & Gartner Fellow, Gartner

Integration Platform-as-a-Service is now a well understood technology, but in a hypercrowded market amounting to over 70 providers (and counting) choosing the offering that best meet your needs is a challenging endeavor. Criteria like functional completeness, ease of use, deployment options, costs and provider viability are always relevant, but may be more or less significant depending on your needs. This session will provide application leaders in charge of integration a user survey-based perspective on what are the industry validated use cases for iPaaS and will propose an evaluation approach to support iPaaS selection processes.

Wednesday, December 6, 2017 / 9:15 AM - 10:00 AM

Serverless Platforms and PaaS: Distilling the Application Development Process

Paul Vincent, Research Director, Gartner

Serverless platforms are becoming increasingly important in IT, especially in cloud-native environments such as database PaaS and function PaaS. Cloud megavendors are increasingly adopting and promoting serverless, which in turn is accelerating their growth and success — while providing IT service consumers with frictionless usage and east consumption models. In this session, we explore the current state of serverless.

Wednesday, December 6, 2017 / 1:15 PM - 2:00 PM

HIP Enabling Technologies Including MBS, API Management, iPaaS: Which Should Your Team Choose?

Marty Resnick, Research Director, Gartner

The Hybrid Integration Platform (HIP) is an important enabler of digital business. However, application leaders are often confused by the choice of tools and technologies that can make up the HIP, leading to uncertainty about which tool(s) are necessary for their organization. In this session, we outline each category's differences and uses including mobile back-end services, full life cycle API management, iPaaS, iSaaS, and data integration providers.

Wednesday, December 6, 2017 / 1:15 PM - 2:00 PM

TechInsights: Monolith to Microservices: Refactoring Your Application for the Cloud

Kirk Knoernschild, Research VP, Gartner

Microservices are a cloud-native application architecture with many benefits, including delivery flexibility and precision scalability. But many organizations have existing monolithic applications that impede overall development agility. This session provides a clear framework for refactoring the monolith to increase the architectural agility that will allow the development team to extract microservices for cloud deployment in an incremental way.

Wednesday, December 6, 2017 / 2:15 PM - 3:00 PM

TechInsights: How to Begin With Salesforce Sales Cloud Integration

Kyle Davis, Research Director, Gartner

If you have Salesforce, you likely need to integrate with numerous other cloud and on-premises systems. While integration requirements can be unique for each organization, there are some common uses cases and tools that are used by organizations starting out with Sales Cloud. This session will focus on three particularly common use cases: Onboarding to Sales Cloud, Integrating Mulitple Sales Cloud Orgs, and Application Integration and Orchestration. For each use case, typical scenarios will be described, as well as integration patterns and tools used for addressing each use case.

Advanced Technologies
Monday, December 4, 2017 / 11:30 AM - 12:15 PM

Microservices: The Future of SOA

Anne Thomas, VP Distinguished Analyst, Gartner

Microservices is currently one of the hottest buzzwords in application architecture circles, and it is the subject of much debate. Come to this session to learn about microservices. We will discuss the following key issues:
• Why are people so excited about microservices?
• What’s the difference between SOA and microservices?
• What's involved in adopting microservices?

Monday, December 4, 2017 / 11:30 AM - 12:15 PM

Using AI Conversational Platforms for Customer Experience — Better, Faster and Cheaper

Magnus Revang, Research Director, Gartner

The cost to engage with customers effectively is being challenged by the growth in use of message-based communications by customers and their changing preferences. Automating customer engagements is an intrinsic need in any customer-facing organization, but success has been limited. The emergence of AI conversational platforms is changing the landscape. This session will show you what conversational platforms are, how they will impact the customer experience and how to benefit from their use.

Tuesday, December 5, 2017 / 8:30 AM - 9:15 AM

Digital Commerce Platforms 2025 — Commerce That Comes to You

Gene Alvarez, Managing VP, Gartner

In 2025, how and what organizations sell will evolve into a world of commerce that comes to you. Businesses and consumers will have new ways to source items and services never seen before. Technologies like IoT, smart machines and others will enable new commerce business models. Virtual reality, mobile, social, and other new touch points will enable new interaction models. Peer to peer, 3D printing, drones, cloud and others will enable new sourcing and fulfillment models. Information and algorithms will guide and bind these all into the new world leaders of commerce. CIOs will need to envision this new world of commerce put in place the technologies needed to be ready for their organization's move forward on the road ahead of them.

Tuesday, December 5, 2017 / 10:30 AM - 11:00 AM

To the Point: Get Ready for Voice-First Apps

Jason Wong, Research Director, Gartner

From keyboard to mouse to touch, the user interface for applications have been getting more and more intuitive and natural. Now voice is the next disruptive technology that application leaders must contend with across apps and devices. To harness the power of voice, application leaders must adopt new UX design approaches, implement new app architectures and leverage cognitive cloud services.

Tuesday, December 5, 2017 / 10:30 AM - 11:00 AM

To the Point: Thing Commerce: Expand Sales and Engage Customers Through Smart Things

Jason Daigler, Research Director, Gartner

Businesses are embedding IoT capabilities into their products and services, and smart things become a new channel to "sell" and "engage" customers. This impacts the ways customers discover and buy products, and their expectations for more personalized and effortless experience. Organizations need to think how they adapt the processes and architecture to the new channel, and how to leverage data for new opportunities. In this session, we will fully explore the concept of thing commerce, and advise how organizations can get ready for this interesting, but inevitable, future.

Tuesday, December 5, 2017 / 2:45 PM - 3:30 PM

AI on the Edge: Fusing Artificial Intelligence and IoT Will Catalyze New Digital Value Creation

Mark Hung, Research VP, Gartner

Two of today's most hyped technologies are AI and IoT. Hardly a week goes by without some "breaking news" about either or both of them, and social media conversation volume around AI has grown by more than a 26% CQGR in the last two years. Coincidentally, the two technologies strongly complement each other, with each technology's strength addressing the other's weakness. Forward-thinking CIOs responsible for strategic IoT programs can bring these technologies together to create a powerful new platform for digital business value.

Tuesday, December 5, 2017 / 4:45 PM - 5:30 PM

How to Use AI to Create the Customer Experience of the Future

Jessica Ekholm, Research VP, Gartner

This session will look at how organizations should use AI-enabled tools to create smarter marketing, customer support and sales experiences and thus supercharge the customer journey of the future.

We will explore the importance of using AI and conversational platforms to create the customer experience of the future, and we will show how to leverage AI tools to differentiate yourself and future-proof yourself in a world of hyper intelligent customer services and sales applications.

Tuesday, December 5, 2017 / 4:45 PM - 5:30 PM

Immersive Technologies Offer Infinite Possibilities

Marty Resnick, Research Director, Gartner

Application leaders should consider the use of immersive technology (virtual reality, augmented reality and mixed reality) to add value to their app portfolios, meet business demands for these technologies and shift to a post-app era mindset as part of their mobile and digital app strategies. This session provides an opportunity to ask about the specific use cases and case studies of the use of immersive technology in the enterprise and how to get started.

Tuesday, December 5, 2017 / 4:45 PM - 5:30 PM

The Rise of Digital Integrator Technologies: AI Rebalances What Integration a Human and Machine Will Do

Eric Thoo, Research Director, Gartner

The proliferation of connected ecosystems, platforms and "things” is fast exceeding human capacity to optimally connect and orchestrate a vast set of integration operations. Application leaders responsible for integration will need to determine how self-adjusting or self-learning artificial intelligence approaches can enable integration initiatives.

Wednesday, December 6, 2017 / 9:15 AM - 10:00 AM

Serverless Platforms and PaaS: Distilling the Application Development Process

Paul Vincent, Research Director, Gartner

Serverless platforms are becoming increasingly important in IT, especially in cloud-native environments such as database PaaS and function PaaS. Cloud megavendors are increasingly adopting and promoting serverless, which in turn is accelerating their growth and success — while providing IT service consumers with frictionless usage and east consumption models. In this session, we explore the current state of serverless.

Wednesday, December 6, 2017 / 2:15 PM - 3:00 PM

Blockchain for Architects: Introduction to Blockchain and Blockchain Platforms for Enterprise IT

Paul Vincent, Research Director, Gartner

A review of the current real-world state of Bitcoin-derived blockchain architectures for systems of trust and their associated platforms. What works and what doesn't in blockchain, and what you need to consider for blockchain initiatives — and what you can consider for alternatives!

Wednesday, December 6, 2017 / 2:15 PM - 3:00 PM

Can Blockchain Transform Your Customer Experience?

Nadine LeBlanc, Research Director, Gartner

Blockchain technologies have the potential to transform the way organizations interact with their customers beyond organizational boundaries. While blockchain is evolving into a platform for digital transformation, organizations must use this time to focus on the strategic perspective of blockchain, and seek alignment on its potential impacts. Key issues explored during this session: What is blockchain and why it is important? What new opportunities does blockchain bring for customer experience? How will blockchain impact your customer strategy, and how to get started?

TechInsights
Monday, December 4, 2017 / 11:30 AM - 12:15 PM

TechInsights: Crossfire: Native Mobile or Web: The Finale

Danny Brian, VP & Gartner Fellow, Gartner
Kirk Knoernschild, Research VP, Gartner

Danny and Kirk have been arguing for years about the virtues of native mobile app development versus web and hybrid development. It's time to put the debate to rest! In fact, it might be time to stop talking about mobile-specific development altogether, if only the two could agree on that point.

In this session, Danny and Kirk tackle some key developments and misconceptions about the state of mobile app development in the enterprise.
• What technologies are seeing success, and which are creating undue burdens on IT?
• How is mobile different from other target platforms? How is it not different?
• Has the golden age of the mobile app passed, and will digital voice assistants replace visual UIs anytime soon?

Tuesday, December 5, 2017 / 2:45 PM - 3:30 PM

TechInsights: State of the Web — The Critical Trends in Architecture, Platforms and Frameworks in 2017

Danny Brian, VP & Gartner Fellow, Gartner

The noise around the "framework of the month" is deafening. Increased demands of agility and scalability require new approaches to application architecture and tooling. Hundreds of vendors offer new platforms that promise developer productivity. HTML5 and JavaScript features offer extreme leverage of both code and skills to solve problems for any endpoint device or server environment. How can architects and developers make sense of this turbulent landscape? This session gives a rundown of the trends you cannot afford to ignore in web platforms, frameworks and architecture.

Tuesday, December 5, 2017 / 4:45 PM - 5:30 PM

TechInsights: Overcoming the Challenges of Successful Agile Adoption

Bill Holz, Research Director, Gartner

This session will discuss the results of a study of Gartner clients who said that they were using agile for most of their projects and that agile was successful in their organization. Learn what challenges they faced and how they overcame them to make agile a reality in their organization. This presentation will help you understand the following:

- What are the common technical and organization challenges for agile adoption?
- What have other organizations done to overcome these challenges?
- What tangible benefits have they reaped as a result of their efforts?

Wednesday, December 6, 2017 / 9:15 AM - 10:00 AM

TechInsights: Keys for DevOps Success

Bill Holz, Research Director, Gartner

DevOps is all the rage — but what does DevOps really mean? Organizations all around the globe are scrambling to adopt DevOps without understanding what the term means and what adoption really requires. This presentation will help you to better understand:
• What DevOps is, and what it is not?
• What are the key things critical to DevOps success?
• How to build your DevOps practice into your SDLC?

Wednesday, December 6, 2017 / 1:15 PM - 2:00 PM

TechInsights: Apps Leadership 2025 — The Future of Leading Applications Professionals

Chris Fletcher, Research Director, Gartner

We are surrounded by digital apps, digital business and a rapidly approaching digital future. We know that a different type of leadership is required — but what kind of leadership? This session offers a look into the future of leading application technical professionals, and how evolving your leadership style will expand your career and the careers of the people that work with you.

Wednesday, December 6, 2017 / 1:15 PM - 2:00 PM

TechInsights: Monolith to Microservices: Refactoring Your Application for the Cloud

Kirk Knoernschild, Research VP, Gartner

Microservices are a cloud-native application architecture with many benefits, including delivery flexibility and precision scalability. But many organizations have existing monolithic applications that impede overall development agility. This session provides a clear framework for refactoring the monolith to increase the architectural agility that will allow the development team to extract microservices for cloud deployment in an incremental way.

Wednesday, December 6, 2017 / 2:15 PM - 3:00 PM

TechInsights: How to Begin With Salesforce Sales Cloud Integration

Kyle Davis, Research Director, Gartner

If you have Salesforce, you likely need to integrate with numerous other cloud and on-premises systems. While integration requirements can be unique for each organization, there are some common uses cases and tools that are used by organizations starting out with Sales Cloud. This session will focus on three particularly common use cases: Onboarding to Sales Cloud, Integrating Mulitple Sales Cloud Orgs, and Application Integration and Orchestration. For each use case, typical scenarios will be described, as well as integration patterns and tools used for addressing each use case.

Start planning your agenda now.


Summary
Event
Gartner Application Strategies & Solutions Summit 2017
Location
Caesars Palace, 3570 Las Vegas Blvd. South, Las Vegas, NV-89109
Starting on
December 4, 2017
Ending on
December 6, 2017
Description
Tap the full potential of new and emerging technologies to enhance customer experiences, drive agility and enable innovation across the enterprise. Build an applications organization with the flexibility to support today’s digital business demands. Empower your entire enterprise to address digital business opportunities and use leading technologies to create and deploy business critical solutions.