Janelle Hill

Janelle B. Hill

Vice President and Distinguished Analyst

Janelle Hill is a world-renowned expert in applying process thinking to optimize business outcomes. Her research helps CIOs and business transformation leaders to successfully transform business operations from a people, process and technology innovation perspective. Ms. Hill also focuses on leading cultural and organizational change to accelerate adoption of new approaches and new behaviors.

Transforming to a digital business and enhancing the customer experience gives CIOs an opportunity to expand their reputation and expertise beyond back-office process automation into front-office effectiveness and innovation to drive growth. Leveraging existing competencies in business architecture, business process and business performance, yet in new ways, will expand CIOs’ engagement with business leaders, enabling earlier participation in strategic planning for growth and transformation initiatives.

Firsthand business and IT experience in multiple industries (automotive, telecommunications, healthcare payer, insurance and high tech), combined with more than 12 years of sales and marketing experience at technology providers, gives her a balanced and pragmatic perspective on what works and what does not. After more than 25 years of looking at how technology can enable business operations, Ms. Hill still enjoys helping clients apply technology strategically to deliver better business outcomes.

Ms. Hill has worked with all levels of business and IT leaders on their change initiatives. She leads interactive workshops, presents at conferences, writes extensively and is often quoted in business and IT journals on transforming business operations.

Previously, as Director of Industry Solutions Marketing, Ms. Hill’s focus was on manufacturing industries. She was responsible for planning marketing programs and events, writing marketing collateral and working directly with field sales personnel on sales opportunities. She also did competitive analysis.

Years of Experience:

  • 19 years in total with Gartner
  • 32 years in IT industry
  • 14 years in Healthcare industry
  • 9 years in Manufacturing industry
  • 7 years in Banking, Finance and Insurance industry
  • 15 years in Technology & Telecommunications industry

Top 5 Issues I Help Clients Address:

  • Accelerating the transformation to digital business (initiating or responding to digital disruption)
  • Influencing strategic business change by recasting core IT competencies (in business architecture, business process and business performance) as business competencies
  • Breaking down organizational and system silos with end-to-end processes designed to deliver strategic business outcomes
  • Bridging the divide between IT and business to drive strategic alignment
  • Designing a target IT operating model defined by and derived from the enterprise strategy

Roles That Need My Research:

  • CIO
  • SVP and Directors of Business Transformation
  • Program and Portfolio Management Leaders
  • Directors of Process Improvement

Top Key Initiatives I Cover:

  • CIO Leadership in Governance, Strategic Execution and Operational Performance
  • CIO Design of Bimodal and Other IT Operational and Organizational Models
  • CIO Leadership in Innovation and Strategic Business Change
  • Building and Expanding a Digital Business
  • Executing on Business Transformation While Building a Highly Adaptive Enterprise

Common Inquiries I Address

  • What is BPM and what is its value to the business?
  • How should I define end-to-end processes that cut across our organizational and system silos?
  • How should I reinvent and digitalize my processes for digital business?
  • What’s the difference between digitalization and automation?
  • How can IT improve its relationship with the business and become more strategically aligned?
Wednesday, December 6, 2017 / 1:15 PM - 2:00 PM

Embrace an Innovation Mindset

Innovation is critical to commercial entities as well as governments to fuel economic growth, satisfy customer/constituent needs, increase status in the global economy, and attract and retain a talented, creative workforce. By embracing an innovation mindset, IT leaders can proactively partner with their business peers to jump-start digital innovation and more strategically influence their organization’s future.

Meet the analysts face to face.

Gartner Application Strategies & Solutions Summit 2017
Caesars Palace, 3570 Las Vegas Blvd. South, Las Vegas, NV-89109
Starting on
December 4, 2017
Ending on
December 6, 2017
Tap the full potential of new and emerging technologies to enhance customer experiences, drive agility and enable innovation across the enterprise. Build an applications organization with the flexibility to support today’s digital business demands. Empower your entire enterprise to address digital business opportunities and use leading technologies to create and deploy business critical solutions.