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Katherine Lord

Katherine Lord

Managing Vice President

Katherine Lord is the Managing Vice President for the Data Center Convergence group, managing a team of global analysts.

Her group covers trends and disruptive forces facing the data center market, data center technologies and how such technologies contribute to enterprise digital transformation. The team’s main audience is technology and service providers, and guidance is provided on strategic matters such as product plans, go-to-market/positioning, partnerships and M&A. In addition, the team provides guidance to end users on topics such as network architectures, technology acquisition and vendor negotiations.

Prior to joining the Data Center Convergence group, Ms. Lord was a Research Director and Agenda Manager for the IT Leaders IT Operations Management (ITOM) team.

Prior to joining Gartner, Ms. Lord spent 11 years in ITSM consulting and education, with experience in executive advisory, stakeholder management and management consulting – with a focus on IT operations and overall IT service management. Ms. Lord also has expertise and a proven track record with organizational change, lean transformation, and knowledge management and ITSM program management.

Her current specialties include organizational change management (Prosci-certified change manager), lean transformation, knowledge management (KCS), ITSM, governance and risk management, value dashboards/KPI and metric programs, organizational structural realignment, and organizational change/cultural aspects of IT service management.

Prior to consulting, she spent more than 12 years managing IT operational functions and internal consulting predominantly in the ITSM operational space – specifically, service desks, IT operations and field services within Canada and the U.S.


Years of Experience:

  • 2 years in total with Gartner
  • 26 years in IT industry
  • 14 years in Services industry
  • 6 years in Healthcare industry
  • 3 years in Banking, Finance and Insurance industry
  • 3 years in Government industry

Top 5 Issues I Help Clients Address:

  • Disruptive forces affecting the data center market
  • Business strategy/partnerships/go-to-market for startups and midsize companies

Roles That Need My Research:

  • Product Managers
  • Product Marketing Managers
  • Market Intelligence Managers
  • Business Unit Leaders
  • Marketing Managers
  • Competitive Intelligence Managers
  • Business Development Managers
  • CEOs
  • IT Managers
  • Network Architect
  • Infrastructure Managers
  • Procurement Managers
  • CIOs
  • Analysts covering data center networking related technology

Top Key Initiatives I Cover:

  • Grow Agile Infrastructure Opportunities
  • New Market Opportunities
  • Maximize Maturing Infrastructure Opportunities
  • Go-to-Market Planning

Common Inquiries I Address:

  • What is DevOps?
  • How can IT operations support an agile development team?
  • How can IT operations go faster?
  • How do I start DevOps?
  • What do I do next with DevOps?
  • How do I improve change management?
  • How do I improve the speed of change management?
  • How do I improve release management?
  • How do I improve the speed of release management?
  • How do DevOps and ITIL work together?
  • What does IT operations need to do to support a bimodal IT strategy?
Monday, December 4, 2017 / 12:30 PM - 2:00 PM

Diversity in the I&O Organization

Study after study shows that diversity in the workplace equals success in the marketplace. Businesses with more diverse leadership teams and workforces outperform their competitors and are better positioned for agility, adaptability and driving innovation. Learn why it's important to embrace diversity in I&O, and what tactics or approaches you can leverage to better understand and manage diversity.

Tuesday, December 5, 2017 / 8:15 AM - 9:15 AM

Roundtable: How Do You Do Mode 2 in the Public Sector?

This session is specifically for clients from government entities who are grappling with the unique challenges of introducing Mode 2 in to their world.

Tuesday, December 5, 2017 / 9:30 AM - 10:15 AM

Building a Prescriptive Organizational Change Plan

Organizational Change Management (OCM) — we constantly hear how important it is for bimodal, supporting digital platforms, DevOps, becoming lean, efficient and agile — yet few of us have a clue where to start with organizational change management. It’s one of those ethereal, "sounds good" topics — that leaves people baffled as to where to start. In this session learn the fundamentals of building a change management plan, the pitfalls/gotchas, critical success factors — and most importantly, how to get started.
The data center, and IT for that matter has traditionally been a "mans" world. Over time this changed, and more and more women are entering IT in different roles, yet there is still a significant delta for some aspects of IT. In this roundtable, come and discuss the considerations, the nuances, challenges and the opportunities facing women working in the Data Center landscape
Study after study shows that diversity in the workplace equals success in the marketplace. Businesses with more diverse leadership teams and workforces outperform their competitors and are better positioned for agility, adaptability and driving innovation. Learn why it's important to embrace diversity in I&O, and what tactics or approaches you can leverage to better understand and manage diversity.

Tuesday, December 5, 2017 / 2:00 PM - 3:00 PM

Roundtable: Diversity in the Data Center

Research shows that workforce diversity correlates with increased profitability, a lower risk profile and more employee engagement. Information technology space remains monocultural, both in corporate IT and tech. sector. In this lunchtime session analysts involved in supporting diversity initiatives within Gartner will facilitate a conversation with attendees about WHY this is the case. We know that diversity makes good business sense. How will IT benefit from more diversity?

Meet the analysts face to face.