• IT Infrastructure - I&O Executives

    Save the date for 2017!

    Don't miss next year's Summit - save the date now for 13-14 June. 

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  • IT Infrastructure - I&O Executives

    All about DevOps: Analyst Q&A

    Find out what Gartner analyst  Ian Head has to say about the critical success factors.

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Rethink I&O: Balancing Control, Agility and Innovation

The rapid rise of the digital workplace has placed heightened demands on Infrastructure and Operations for support, speed and innovation. Transformation requires a solid foundation from which to drive and deliver sustained business value.  Are you ready to master the challenge and rethink what you do and how you do it to not become blindsided by outdated beliefs and practices?

The Summit is designed for individuals in the following roles:
Roles include:
  • IT Infrastructure
  • Infrastructure Architect
  • Infrastructure Engineer
  • IT Asset Management
  • Desktop Engineering & Operations
  • End User computing
  • Client Computing Operations
  • Cloud Practice Director
  • Cloud Service Creation
  • Cloud Operations
  • Domain Leader, Cloud
  • Overall System Performance
  • System Landscape Optimization
IT Infrastructure
Roles Include:
  • ​​IT Tech Services Operations
  • Critical Facilities
  • Engineering
  • Systems Administrator
  • Event Management
  • Performance Statistics
  • Database, Storage Network
  • Middleware Admin & Management
  • IT Service Management
  • Release Management 
IT Operations
Roles Include:
  • Data Center Facilities 
  • Servers & Storage
  • Distributed Server & Storage
  • Enterprise Storage Manager
  • Storage Services
  • Storage & Backup Operations
  • Network Services
  • Enterprise Network Engineering and Delivery
  • Network Engineer
  • Principal Network Architect
  • Telecomm Network Analyst
  • Data Center Services
Data Center Networking and Servers, Storage, Backup & Recovery
Roles include:
  • Service support
  • Service delivery
  • Application support
  • Incident Management
  • Change Management
  • Capacity Management
  • Continuity Management
  • Service Management
IT Service Management

What You Will Learn

  • Evaluate and prioritize investments in technology, DevOps and IT service management
  • Make Agile Thinking part of your Culture
  • Build, enhance and secure leading-edge cloud solutions that exploit digital business opportunities
  • Create a bimodal strategy that delivers core services and enables agility
  • Explore the What and Where of I&O Automation
  • Improve business agility and deliver effective services while optimizing cost and mitigating risk
  • Transform I&O roles, skills and culture to better meet the digital business environment
  • Gain Insights into Trends shaping I&O Leadership
  • Exchange best practices, success stories and lessons learned with other I&O professionals

Features & Benefits

  • Gartner Analyst Sessions: Gartner analysts presenting select research, targeted to your priorities
  • Gartner Analyst One-on-One Meetings: Sit privately for 30 minutes with a Gartner analyst specializing in a topic you'd like to discuss 
  • Analyst-User Roundtables: Hear how your colleagues from various industries tackle problems similar to yours. 
  • End-User Case Studies: We invite a number of end users to personally present leading-edge case studies and answer questions. 
  • Workshops: Intimate workshops provide an opportunity to drill down on specific "how to" topics in a small group environment. 
  • Exhibitor access: Exclusive access to select exhibitors to make informed decisions. 
  • Solution Provider Sessions: Sponsor-led sessions feature some of the market's most fascinating solutions.  
  • Face-to-Face Sponsor Meetings: Discuss your technology requirements with qualified solution providers. 
  • Group Rate Discount: Maximize your learning by attending as a group. 
  • Network with Peers: Hundreds of senior business and IT leaders will convene to interact and share their knowledge and objectives. 
  • Hospitality Suites: Evening receptions ideal for informal networking. 

Learn more about our exclusive session types
Top 10 reasons why you should attend a Gartner event
Plan & Organize your Summit attendance


Frequently Asked Questions

Get answers to your questions here





We are preparing our 2017 agenda featuring comprehensive tracks for data and analytics leaders. See what we covered last year to get an understanding of the breadth of coverage:

Tracks Presented at our Last Event

  • Emerging Trends in IT Operations
  • DevOps: From Hype to Reality
  • Infrastructure Innovation
  • Building Bimodal IT Operations
  • ITSM Leap: The Road to Higher Maturity 

View the 2016 Agenda at a Glance

Hot Topics Covered in 2016

  • Implementing and Managing Private or Hybrid Clouds
  • Agile, lean and DevOps in IT Operations
  • Creating an I&O Automation Strategy
  • Impact of the Digital and Mobile Workplace on I&O
  • Organizing I&O to support a bimodal and Digital Future
  • budgeting and Optimizing I&O costs
  • Business Alignment and Demonstrating the Value of IT or IT Services

Session Types

  • Keynotes
  • End-user case studies
  • Ask the Analyst
  • Analyst one-on-ones
  • Analyst-user roundtables
  • Workshops
  • Gartner Hype Cycle
  • Gartner Magic Quadrant
  • Technical Insights

Learn more about these exclusive Gartner sessions

Key Take-Aways from the 2016 Summit

"The Gartner Summit provided me with a great opportunity to embed myself in futures and strategy and develop my thinking further."

- IT Infrastructure & Operations Manager Calor Gas LTD

Optimize Your Attendance

You'll be able to add these Gartner exclusives to your agenda:

  • Admission to all Keynote sessions
  • Gartner Analyst One-on-Ones*
  • Analyst User RoundTables*
  • Workshops*
  • End-User Case Studies
  • Solution Provider Showcase
  • Reception and Evening Entertainment
  • Breakfast, Lunch, Snacks
  • First Time Attendee Orientation Program
  • Access to Gartner Events on Demand for one year

*  Please note: Places are limited and registration is required - first come first served basis


Join us and you'll hear from inspirational guest keynote speakers, Gartner-invited end-user case study speakers – real practitioners with real-world knowledge and Gartner analysts – the foremost experts in their areas of focus. View all 2016 analysts


Top 2016 Speakers

  • Vivek Bhalla
    Vivek Bhalla

    Research Principle


  • Chris Matchett
    Chris Matchett

    VP Distinguished Analyst


  • Ian Head
    Ian Head

    Research Director


  • Simon Mingay
    Simon Mingay

    Research VP


  • Milind Govekar
    Milind Govekar

    Managing VP


What We Hear About Our Speakers

"Great to meet the analysts and my peers to discuss today's biggest challenges in person."

- IT Operations Manager, LST IT

"Excellent event with lots of content that is very useful to the projects that I am involved in as well as challenging being forced by my team."

- Infrastructure and Operations Manager, Norma Group

"It's great to pause, reflect and catch up on several I&O topics. Great ROI on my time!"

- Executive Director, Global IT Operation Services, Celgene International


Meet the Solution Providers at the Forefront of I&O

The Gartner IT Infrastructure & Operations Management Summit will help you develop a "short list" of technology and service providers who can meet your particular needs. You'll receive exclusive access to some of the world's leading technology and service providers in a variety of settings.

  • Learn more about the exhibitor experience. 
  • Contact us to learn more about opportunities to exhibit. 
  • Find out how you can interact with our exhibitors




Become an Exhibitor

Take Your Place Among Technology's Key Players

Join us now


Exhibitor Interactions

Read more about how you can interact with our exhibitors

Venue & Travel

Berlin, Germany


Estrel Hotel
Sonnenallee 225
Berlin, Germany - 12057