• I&O Executives

    Save The Date For 2016

    Gartner IT Operations Strategies & Solutions Summit 2016 is set for May 10 - 12 in National Harbor, MD

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  • I&O Executives

    Highlights From Our 2015 Event

    Take a look at some of the great happenings at our last event. 

    View highlights
  • I&O Executives

    "The event got my juices flowing..."

    See what other 2015 attendees said about our last event. 

    What attendees are saying

The Premier Destination for IT Operations Professionals

Leaders like you are being challenged to bring fresh thinking to the IT operations space as traditional technologies and operating models grow obsolete. Transformation, acquisition and retention of the right people are crucial to your success. Join us and gain insight on today’s hot topics including DevOps, bimodal IT, cloud and mobility.

The Summit is designed for individuals in the following roles:
Roles Include:
  • IT Operations Management
  • IT Infrastructure
  • Enterprise and IT Architecture
  • Quality/Service Management
IT Operations Management
Roles Include:
  • Desktop Engineering & Operations
  • End User Computing
  • Client Computing Operations
  • Cloud Strategy
  • Cloud Operations
Mobility Management
Roles include:
  • Network Services
  • Network Analyst
  • Change Management
  • Capacity Planning
  • Business Continuity and Disaster Recovery

What You Will Learn

  • Make agile thinking part of your culture
  • Explore the what and where of the role of automation in I&O 
  • Discover how to make your service portfolio and catalog deliver real business value
  • Gain insights on I&O leadership and make your organization a success
  • Investigate the evolution of IT operations technology as well as ways you can reap quick ROI

See what  attendees have said about what they learned


Features & Benefits

  • Gartner Analyst Sessions: Gartner analysts presenting select research, targeted to your priorities
  • Gartner Analyst One-on-One Meetings: Sit privately for 30 minutes with a Gartner analyst specializing in a topic you'd like to discuss 
  • Analyst-User Roundtables: Hear how your colleagues from various industries tackle problems similar to yours. 
  • End-User Case Studies: We invite a number of end users to personally present leading-edge case studies and answer questions. 
  • Workshops: Intimate workshops provide an opportunity to drill down on specific "how to" topics in a small group environment. 
  • Exhibitor access: Exclusive access to select exhibitors to make informed decisions. 
  • Solution Provider Sessions: Sponsor-led sessions feature some of the market's most fascinating solutions.  
  • Face-to-Face Sponsor Meetings: Discuss your technology requirements with qualified solution providers. 
  • Group Rate Discount: Maximize your learning by attending as a group. 
  • Network with Peers: Hundreds of senior business and IT leaders will convene to interact and share their knowledge and objectives. 
  • Hospitality Suites: Evening receptions ideal for informal networking. 

Learn more about our exclusive session types

Top 10 reasons why you should attend a Gartner event


Frequently Asked Questions

Get answers to your questions here


We're in the process of preparing our 2016 agenda which will feature comprehensive tracks to drill down on the hottest topics based on your role, experience level, initiatives and key focus.

Tracks Presented at Our Last Event

  • Digital Business Needs Great Data Centers and IT Infrastructure
  • The Evolution and Revolution of Cloud in the Enterprise
  • Operations and Processes – Hitting the Bimodal Moving Target
  • Satisfy the 2016 User – Every Device, Everywhere, Any Time
  • Be an I&O Leader – Strategy, Analytics, People and the Business Value of I&O

2015 Hot Topics

  • Role of information in digital business
  • Building a business case for information management & MDM
  • Rise of the Chief Data Officer and key leadership roles
  • Importance of information and data governance
  • Impact of big data on the IM technology landscape

Session Types

  • Keynotes
  • End-user case studies
  • Ask the Analyst
  • Analyst one-on-ones
  • Analyst-user roundtables
  • Workshops and tutorials
  • Solution Provider Sessions
  • Show floor theaters

Learn more about these exclusive Gartner sessions

Key Take-Aways from the 2015 Summit

  • What will have the greatest impact in next three years in I&O? 74% replied DevOps
  • Which of the steps will be your biggest challenge? 35% replied having the right people
  • How much of your enterprise’s cloud services aggregate capacity will operate in the public cloud versus the private cloud in 2018? 40% replied that their mix would be 20% public and 80% private
  • What is your greatest area of concern regarding the ability to scale? 55% replied people/human factors
  • How will you use your on-premises private cloud? 53% replied development and test workloads
  • Which part of it operations do you believe needs to change first? 55% replied people
  • Over the next three years, how much will public cloud computing contribute to your I&O cost reduction efforts? 42% replied hardly at all (i.e., less than 5%)
  • What do you think is the biggest impediment to a DevOps project being successful? 39% replied people/culture changes

View highlights from last year

"This is my first Gartner event and it has been eye-opening and horizon-broadening. The concepts and ideas presented are cutting-edge and relevant across all levels of the IT organization. The information is presented in meaningful context and every session has been thought-provoking."

- Paul Okimura, AVP & Manager Bank of Hawaii

"The Summit is a great opportunity to network with peers. So much information and insight on the latest trends and expert research into the future of IT and business."

- Neil Scavelli, Security Analyst Sarasota County Government

"Gartner conferences allow a lot of passionate people to share theory as well as application. Being able to understand lessons from the analyst and talk with peers that have gone through the same thing is invaluable."

- Kristi Woodwick, Manager, Web Delivery Patterson Companies

Optimize Your Attendance

You'll be able to add these Gartner exclusives to your agenda:

  • Admission to all Keynote sessions
  • Gartner Analyst One-on-Ones*
  • Analyst User RoundTables*
  • Workshops*
  • End-User Case Studies
  • Solution Provider Showcase
  • Reception and Evening Entertainment
  • Breakfast, Lunch, Snacks
  • First Time Attendee Orientation Program

Sign-up to be among the first to receive our 2016 Agenda

*  Please note: Places are limited and registration is required - first come first served basis


Listen to inspirational guest keynote speakers; hear from Gartner-invited end-user case study speakers – real practitioners with real-world knowledge; and learn from Gartner analysts – the foremost experts in their areas of focus. 

Top 2015 Speakers

  • John Rivard
    John Rivard


    Gartner Research

  • Katherine Lord
    Katherine Lord


    Gartner Research

  • Jeffrey M. Brooks
    Jeffrey M. Brooks

    Managing VP

    Gartner Research

What to Expect in 2016

Katherine Lord
Katherine Lord

Research Director and Conference Chair, Gartner

Leaders like you are being challenged every day to bring fresh thinking to the IT operations space as traditional technologies and operating models grow obsolete. Transformation, acquisition and retention of the right people are crucial to your success.
Join us and gain insight today’s hottest topics including DevOps, bimodal IT, I&O automation, implementing clouds, managing mobility and demonstrating business value.

What We Hear About Our Speakers

"I loved my one-on-one sessions. The larger sessions also provided a lot of good information on the future of cloud, especially in the strategic space."

- Joseph Maser, Sr IT Process Improvement Analyst McKesson

"Fantastic opportunity to better undersatnd upcoming trends in I&O from Gartner experts and vendors in the industry. A tremendous opportunity to talk with like-minded folks that know IT. "

- David Druther, Systems Engineering Services Manager George Washington University

"The event got my juices flowing and got me thinking about how we can transform how IT services our business partners."

- Karan Aggarwal, Sr. Technical Operations Manager Aon


Meet the Solution Providers at the Forefront of I&O

The Gartner IT Infrastructure & Operations Management Summit will help you develop a "short list" of technology and service providers who can meet your particular needs. You'll receive exclusive access to some of the world's leading technology and service providers in a variety of settings.

  • Learn more about the exhibitor experience. 
  • Contact us to learn more about opportunities to exhibit. 




Become an Exhibitor

Take Your Place Among Technology's Key Players

Join us now


Exhibitor Interactions

Read more about how you can interact with our exhibitors

Venue & Travel

National Harbor, MD


Gaylord National Resort & Convention Center
201 Waterfront St.
National Harbor, MD, United States - 20745


Special Gartner Hotel Room Rate
A limited number of rooms have been held at the Gaylord National Harbor. To obtain our special Gartner rate, inform the hotel that you are attending the Gartner IT Operations Strategies & Solutions Summit. 

Let us know if you'd like to receive a notification when booking information is available.