• I&O Executives

    Save the Date for 2017

    Join us in Orlando - May 8 - 10, 2017

    Save the date
  • I&O Executives

    Focus on Cost Optimization

    Do more with less - Q&A with Gartner analysts Katherine Lord and Jay Pultz

    Read Q&A
  • I&O Executives

    Seven Steps to
    Kick-Start Your DevOps Initiative

    View the latest infographic!

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Beyond Business as Usual: Increase Relevance, Engage Change

Join your peers at the most important gathering for IT operations professionals. IT operations is a critical component for a healthy IT ecosystem. However, because of persistent and dynamic change, the efficacy of IT operations is increasingly being viewed through the lens of business outcomes.  Each day, business users are demanding higher levels of support, speed and innovation. If IT operations can’t deliver against these expectations, users can go elsewhere. Amid such rapid change and external pressure, how can IT leaders be clear about where the value of IT operations resides? By rethinking traditional paradigms and saying no to “business as usual.”


The Summit is designed for individuals in the following roles:
Roles Include:
  • IT Operations Management
  • IT Infrastructure
  • IT Service Management
  • DevOps
  • Enterprise and IT Architecture
  • Quality/Service Management
IT Operations Management
Roles Include:
  • Desktop Engineering & Operations
  • End User Computing
  • Client Computing Operations
  • Cloud Strategy
  • Cloud Operations
  • Enterprise Mobility
Cloud Operations
Roles include:
  • Digital Workplace Strategy
  • IT Service Desk/Support
  • Networking
  • Enterprise Mobility
  • Network Services
  • Application Management
  • Change Management
  • Capacity Planning
  • Business Continuity and Disaster Recovery
IT Service Support

What You Will Learn

  • NEW approach to cost optimization in the age of digital business
  • Become instrumental in reducing organization spend, while increasing agility and competitive advantage   
  • Support the digital workplace with greater flexibility and responsiveness
  • Identify emerging trends that can enhance IT’s value to the enterprise and help you prepare for rapid change ahead
  • Assess the value DevOps can bring to your organization.
  • Create the right capabilities and culture to allow innovation to flourish.
  • Understand the unique impact of DevOps, digitalization and bimodal IT and then adapt existing IT frameworks, accordingly.
  • Accelerate the maturity of your technology, people and processes to deliver faster and more agile IT services.


Features & Benefits

  • Gartner Analyst Sessions: Gartner analysts presenting select research, targeted to your priorities
  • Gartner Analyst One-on-One Meetings: Sit privately for 30 minutes with a Gartner analyst specializing in a topic you'd like to discuss 
  • Analyst-User Roundtables: Hear how your colleagues from various industries tackle problems similar to yours. 
  • End-User Case Studies: We invite a number of end users to personally present leading-edge case studies and answer questions. 
  • Workshops: Intimate workshops provide an opportunity to drill down on specific "how to" topics in a small group environment. 
  • Exhibitor access: Exclusive access to select exhibitors to make informed decisions. 
  • Solution Provider Sessions: Sponsor-led sessions feature some of the market's most fascinating solutions.  
  • Face-to-Face Sponsor Meetings: Discuss your technology requirements with qualified solution providers. 
  • Group Rate Discount: Maximize your learning by attending as a group. 
  • Network with Peers: Hundreds of senior business and IT leaders will convene to interact and share their knowledge and objectives.

Learn more about our exclusive session types

Top 10 reasons why you should attend a Gartner event


Frequently Asked Questions

Get answers to your questions here




We are preparing our 2017 agenda featuring comprehensive tracks for IT operations leaders. See what we covered last year to get an understanding of the breadth of coverage: 


2017 Tracks

  • Emerging Trends & Technologies
  • –DevOps & Agile
  • Leadership & Strategy
  • Optimize IT Operations
  • Cloud & Virtualization

Get full track details. 

Hot Topics to be Covered

  • Data security and privacy aligned to cloud and Dev Ops
  • –Talent management and your organizational chart
  • –Using automation for a more efficient organization
  • Articulating worth through business value dashboards
  • DevOps strategies
  • Service brokering
  • The impact of Algorithmic IT operations (AIOps) on monitoring approaches
  • Scaling for business acumen
  • IT operations and the Internet of Things (IoT)
  • Tooling and process strategies, and much more
"This is my first Gartner event and it has been eye-opening and horizon-broadening. The concepts and ideas presented are cutting-edge and relevant across all levels of the IT organization. The information is presented in meaningful context and every session has been thought-provoking."

- Paul Okimura, AVP & Manager Bank of Hawaii

"The Summit is a great opportunity to network with peers. So much information and insight on the latest trends and expert research into the future of IT and business."

- Neil Scavelli, Security Analyst Sarasota County Government

"Gartner conferences allow a lot of passionate people to share theory as well as application. Being able to understand lessons from the analyst and talk with peers that have gone through the same thing is invaluable."

- Kristi Woodwick, Manager, Web Delivery Patterson Companies

Optimize Your Attendance

You'll be able to add these Gartner exclusives to your agenda:

  • Admission to all Keynote sessions
  • Gartner Analyst One-on-Ones*
  • Analyst User RoundTables*
  • Workshops*
  • End-User Case Studies
  • Solution Provider Showcase
  • Reception and Evening Entertainment
  • Breakfast, Lunch, Snacks
  • First Time Attendee Orientation Program

Sign-up to be among the first to receive our 2017 Agenda

*  Please note: Places are limited and registration is required - first come first served basis


Join us and you'll hear from inspirational guest keynote speakers, Gartner-invited end-user case study speakers – real practitioners with real-world knowledge and Gartner analysts – the foremost experts in their areas of focus. 

Top 2016 Speakers

  • John Rivard
    John Rivard


    Gartner Research

  • Katherine Lord
    Katherine Lord


    Gartner Research

  • Jeffrey M. Brooks
    Jeffrey M. Brooks

    Managing VP

    Gartner Research

What to Expect in 2017

Katherine Lord
Katherine Lord

Research Director and Conference Chair, Gartner

Leaders like you are being challenged every day to bring fresh thinking to the IT operations space as traditional technologies and operating models grow obsolete. Transformation, acquisition and retention of the right people are crucial to your success.
Join us and gain insight today’s hottest topics including DevOps, bimodal IT, I&O automation, implementing clouds, managing mobility and demonstrating business value.

What We Hear About Our Speakers

"A very professional event that allows the opportunity to step out of the day to day grind and focus on innovation and self improvement."

- Dan Hornschuch, Manager, Data Center & System Engineering Legacy Health

"I really liked the diversity of speaker background and the way they linked their experience to information technology."

- Khaled Khateeb, System Manager IT Infrastructure Saudi Airlines

"Partnerships between business and IT are so important that every bit of advice is helpful."

- Laura Cassily, Sr. Manager Engineering & Software Development Fidelity


Meet the Solution Providers at the Forefront of I&O

Gartner IT Operations Strategies & Solutions Summit 2016 will help you develop a "short list" of technology and service providers who can meet your particular needs. You'll receive exclusive access to some of the world's leading technology and service providers in a variety of settings.

  • Learn more about the exhibitor experience. 
  • Contact us to learn more about opportunities to exhibit. 



Become an Exhibitor

Take Your Place Among Technology's Key Players

Join us now


Exhibitor Interactions

Read more about how you can interact with our exhibitors

Venue & Travel

Orlando, FL


Hilton Orlando
6001 Destination Parkway
Orlando, FL, United States - 32819


Special Gartner Hotel Room Rate
Hotel booking is not yet available. Please check back periodically for details on when hotel booking will open.

Accommodations & Privacy Advisory

Gartner has been made aware that service providers, such as Exhibition Housing Management, have contacted a number of individuals who are attending our conference to offer hotel reservation services and/or sell copies of the confidential attendee list. 
Please note that Gartner has NOT authorized them, or anyone else, to contact attendees on our behalf, nor does Gartner share/sell attendee contact information to anyone. 
Learn more on how to protect yourself from scamming attempts.