• I&O Executives

    View the 2016 Agenda at a Glance

    DevOps, ITSM, Shadow IT, Bimodal - we've got it all covered. 

    View Agenda at a Glance
  • I&O Executives

    "The event got my juices flowing..."

    See what other 2015 attendees said about our last event. 

    What attendees are saying
  • I&O Executives

    Agenda now live!

    Start buildling your agenda and create an experience tailored to your needs.

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Rethink IT Operations: Balancing Control, Agility and Innovation

The rapid rise of the digital workplace has placed heightened demands on IT operations for support, speed and innovation. I&O teams are being called upon to deploy services more quickly than ever while ensuring a flawless customer experience from start to finish.  Join us for a wealth of strategic guidance and tactical recommendations to put your IT operations on the right course to tackle a transformative year.  

The Summit is designed for individuals in the following roles:
Roles Include:
  • IT Operations Management
  • IT Infrastructure
  • Enterprise and IT Architecture
  • Quality/Service Management
IT Operations Management
Roles Include:
  • Desktop Engineering & Operations
  • End User Computing
  • Client Computing Operations
  • Cloud Strategy
  • Cloud Operations
Mobility Management
Roles include:
  • Network Services
  • Network Analyst
  • Change Management
  • Capacity Planning
  • Business Continuity and Disaster Recovery

What You Will Learn

  • Support the digital workplace with greater flexibility and responsiveness
  • Identify emerging trends that can enhance IT’s value to the enterprise and help you prepare for rapid change ahead
  • Assess the value DevOps can bring to your organization.
  • Create the right capabilities and culture to allow innovation to flourish.
  • Understand the unique impact of DevOps, digitalization and bimodal IT and then adapt existing IT frameworks, accordingly.
  • Accelerate the maturity of your technology, people and processes to deliver faster and more agile IT services.


Features & Benefits

  • Gartner Analyst Sessions: Gartner analysts presenting select research, targeted to your priorities
  • Gartner Analyst One-on-One Meetings: Sit privately for 30 minutes with a Gartner analyst specializing in a topic you'd like to discuss 
  • Analyst-User Roundtables: Hear how your colleagues from various industries tackle problems similar to yours. 
  • End-User Case Studies: We invite a number of end users to personally present leading-edge case studies and answer questions. 
  • Workshops: Intimate workshops provide an opportunity to drill down on specific "how to" topics in a small group environment. 
  • Exhibitor access: Exclusive access to select exhibitors to make informed decisions. 
  • Solution Provider Sessions: Sponsor-led sessions feature some of the market's most fascinating solutions.  
  • Face-to-Face Sponsor Meetings: Discuss your technology requirements with qualified solution providers. 
  • Group Rate Discount: Maximize your learning by attending as a group. 
  • Network with Peers: Hundreds of senior business and IT leaders will convene to interact and share their knowledge and objectives. 
  • Hospitality Suites: Evening receptions ideal for informal networking. 

Learn more about our exclusive session types

Top 10 reasons why you should attend a Gartner event


Frequently Asked Questions

Get answers to your questions here


We're in the process of preparing our 2016 agenda which will feature comprehensive tracks to drill down on the hottest topics based on your role, experience level, initiatives and key focus.

2016 Tracks

  • Emerging Trends in IT Operations
  • DevOps: From Hype to Reality
  • Supporting the Digital Business
  • Building Bimodal IT Operations
  • ITSM Leap: The Road to Higher Maturity

View the 2016 agenda at a glance!

2016 Hot Topics

  • The future of endpoint management
  • Mobilizing legacy applications
  • Hybrid cloud
  • Mobile DevOps
  • DevOps tooling
  • The impact of DevOps on change management
  • Mobility in the digital era
  • Supporting the digital workplace
  • Cloud management in the age of digital business
  • The IT service desk in a bimodal world
  • Preparing for the bimodal future
  • Organizing I&O to support bimodal IT
  • Determining vendor viability
  • Business value dashboards
  • Rightsizing and justifying staffing for I&O

Session Types

  • Keynotes
  • End-user case studies
  • Ask the Analyst
  • Analyst one-on-ones
  • Analyst-user roundtables
  • Workshops and tutorials
  • Solution Provider Sessions
  • Show floor theaters

Learn more about these exclusive Gartner sessions

Key Take-Aways from the 2015 Summit

  • What will have the greatest impact in next three years in I&O? 74% replied DevOps
  • Which of the steps will be your biggest challenge? 35% replied having the right people
  • How much of your enterprise’s cloud services aggregate capacity will operate in the public cloud versus the private cloud in 2018? 40% replied that their mix would be 20% public and 80% private
  • What is your greatest area of concern regarding the ability to scale? 55% replied people/human factors
  • How will you use your on-premises private cloud? 53% replied development and test workloads
  • Which part of it operations do you believe needs to change first? 55% replied people
  • Over the next three years, how much will public cloud computing contribute to your I&O cost reduction efforts? 42% replied hardly at all (i.e., less than 5%)
  • What do you think is the biggest impediment to a DevOps project being successful? 39% replied people/culture changes

View highlights from last year

"This is my first Gartner event and it has been eye-opening and horizon-broadening. The concepts and ideas presented are cutting-edge and relevant across all levels of the IT organization. The information is presented in meaningful context and every session has been thought-provoking."

- Paul Okimura, AVP & Manager Bank of Hawaii

"The Summit is a great opportunity to network with peers. So much information and insight on the latest trends and expert research into the future of IT and business."

- Neil Scavelli, Security Analyst Sarasota County Government

"Gartner conferences allow a lot of passionate people to share theory as well as application. Being able to understand lessons from the analyst and talk with peers that have gone through the same thing is invaluable."

- Kristi Woodwick, Manager, Web Delivery Patterson Companies

Optimize Your Attendance

You'll be able to add these Gartner exclusives to your agenda:

  • Admission to all Keynote sessions
  • Gartner Analyst One-on-Ones*
  • Analyst User RoundTables*
  • Workshops*
  • End-User Case Studies
  • Solution Provider Showcase
  • Reception and Evening Entertainment
  • Breakfast, Lunch, Snacks
  • First Time Attendee Orientation Program

Sign-up to be among the first to receive our 2016 Agenda

*  Please note: Places are limited and registration is required - first come first served basis


Meet the Solution Providers at the Forefront of I&O

Gartner IT Operations Strategies & Solutions Summit 2016 will help you develop a "short list" of technology and service providers who can meet your particular needs. You'll receive exclusive access to some of the world's leading technology and service providers in a variety of settings.

  • Learn more about the exhibitor experience. 
  • Contact us to learn more about opportunities to exhibit. 




Become an Exhibitor

Take Your Place Among Technology's Key Players

Join us now


Exhibitor Interactions

Read more about how you can interact with our exhibitors

Venue & Travel

National Harbor, MD


Gaylord National Resort & Convention Center
201 Waterfront St.
National Harbor, MD, United States - 20745


Special Gartner Hotel Room Rate
Gartner has reserved a limited block of hotel rooms for attendees of the conference at $249/night (plus tax and resort fee). Please note, this rate is only available until April 11. To obtain our special Gartner rate, please click here or inform the hotel that you are attending the Gartner IT Operations Strategies & Solutions Summit when making your reservation. 

If you are eligible for a government rate, please click here