• I&O Executives

    Thanks for a great 2016 event!

    We'll see you next year in Orlando!

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  • I&O Executives

    Cost Optimization Analyst Q&A

    Do more with less - Q&A with Gartner analysts Katherine Lord and Jay Pultz

    Read Q&A
  • I&O Executives

    Save the Date for 2017

    Join us in Orlando, FL from May 8 - 10, 2017

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  • I&O Executives

    Seven Steps to
    Kick-Start Your DevOps Initiative

    View the latest infographic!

    View infographic

Rethink IT Operations: Balancing Control, Agility and Innovation

The need to develop an agile organization that responds to digital disruption has placed heightened demands on IT operations for support, speed and innovation. I&O leaders must move beyond traditional strategies and be proactive about cost optimization to fund digital business initiatives. Join us for the strategic guidance you need to lead the IT-business cost optimization efforts across your organization. You’ll also gain "how to" recommendations on DevOps, bimodal IT and cloud management, examine emerging I&O trends and develop the strategies to demonstrate the business value of IT. 

The Summit is designed for individuals in the following roles:
Roles Include:
  • IT Operations Management
  • IT Infrastructure
  • IT Service Management
  • DevOps
  • Enterprise and IT Architecture
  • Quality/Service Management
IT Operations Management
Roles Include:
  • Desktop Engineering & Operations
  • End User Computing
  • Client Computing Operations
  • Cloud Strategy
  • Cloud Operations
  • Enterprise Mobility
Cloud Operations
Roles include:
  • Digital Workplace Strategy
  • IT Service Desk/Support
  • Networking
  • Enterprise Mobility
  • Network Services
  • Application Management
  • Change Management
  • Capacity Planning
  • Business Continuity and Disaster Recovery
IT Service Support

What You Will Learn

  • NEW approach to cost optimization in the age of digital business
  • Become instrumental in reducing organization spend, while increasing agility and competitive advantage   
  • Support the digital workplace with greater flexibility and responsiveness
  • Identify emerging trends that can enhance IT’s value to the enterprise and help you prepare for rapid change ahead
  • Assess the value DevOps can bring to your organization.
  • Create the right capabilities and culture to allow innovation to flourish.
  • Understand the unique impact of DevOps, digitalization and bimodal IT and then adapt existing IT frameworks, accordingly.
  • Accelerate the maturity of your technology, people and processes to deliver faster and more agile IT services.


Features & Benefits

  • Gartner Analyst Sessions: Gartner analysts presenting select research, targeted to your priorities
  • Gartner Analyst One-on-One Meetings: Sit privately for 30 minutes with a Gartner analyst specializing in a topic you'd like to discuss 
  • Analyst-User Roundtables: Hear how your colleagues from various industries tackle problems similar to yours. 
  • End-User Case Studies: We invite a number of end users to personally present leading-edge case studies and answer questions. 
  • Workshops: Intimate workshops provide an opportunity to drill down on specific "how to" topics in a small group environment. 
  • Exhibitor access: Exclusive access to select exhibitors to make informed decisions. 
  • Solution Provider Sessions: Sponsor-led sessions feature some of the market's most fascinating solutions.  
  • Face-to-Face Sponsor Meetings: Discuss your technology requirements with qualified solution providers. 
  • Group Rate Discount: Maximize your learning by attending as a group. 
  • Network with Peers: Hundreds of senior business and IT leaders will convene to interact and share their knowledge and objectives. 
  • Hospitality Suites: Evening receptions ideal for informal networking. 

Learn more about our exclusive session types

Top 10 reasons why you should attend a Gartner event


Frequently Asked Questions

Get answers to your questions here




Our 2016 agenda features comprehensive tracks to drill down on the hottest topics based on your role, experience level, initiatives and key focus.

      View the agenda highlighted for your needs: 

2016 Tracks

  • Emerging Trends in IT Operations
  • DevOps: From Hype to Reality
  • Supporting the Digital Business
  • Building Bimodal IT Operations
  • ITSM Leap: The Road to Higher Maturity

View the 2016 agenda at a glance!

Sessions Mapped to Your Top Challenges

Attend Gartner IT Operations Strategies & Solutions Summit 2016 to benefit from sessions that address these key I&O challenges:
  • How can organizations adopt bimodal and manage to balance stability and control with agility and innovation? Read more
  • How does IT operations remain relevant going forward?  Read more
  • How does the I&O organization need to change to support the digital workplace?  Read more
  • How can IT operations drive maturity within their organization and further demonstrate value?  Read more
  • How can I&O effectively introduce DevOps without creating chaos?  Read more

To see more about how we're addressing your top challenges at the summit, click here

2016 Hot Topics

  • The future of endpoint management
  • Cost optimization
  • Mobilizing legacy applications
  • Hybrid cloud
  • Mobile DevOps
  • DevOps tooling
  • The impact of DevOps on change management
  • Mobility in the digital era
  • Supporting the digital workplace
  • Cloud management in the age of digital business
  • The IT service desk in a bimodal world
  • Preparing for the bimodal future
  • Organizing I&O to support bimodal IT
  • Determining vendor viability
  • Business value dashboards
  • Rightsizing and justifying staffing for I&O

Key Take-Aways from the 2015 Summit

  • What will have the greatest impact in next three years in I&O? 74% replied DevOps
  • Which of the steps will be your biggest challenge? 35% replied having the right people
  • How much of your enterprise’s cloud services aggregate capacity will operate in the public cloud versus the private cloud in 2018? 40% replied that their mix would be 20% public and 80% private
  • What is your greatest area of concern regarding the ability to scale? 55% replied people/human factors
  • How will you use your on-premises private cloud? 53% replied development and test workloads
  • Which part of it operations do you believe needs to change first? 55% replied people
  • Over the next three years, how much will public cloud computing contribute to your I&O cost reduction efforts? 42% replied hardly at all (i.e., less than 5%)
  • What do you think is the biggest impediment to a DevOps project being successful? 39% replied people/culture changes

View highlights from last year

"This is my first Gartner event and it has been eye-opening and horizon-broadening. The concepts and ideas presented are cutting-edge and relevant across all levels of the IT organization. The information is presented in meaningful context and every session has been thought-provoking."

- Paul Okimura, AVP & Manager Bank of Hawaii

"The Summit is a great opportunity to network with peers. So much information and insight on the latest trends and expert research into the future of IT and business."

- Neil Scavelli, Security Analyst Sarasota County Government

"Gartner conferences allow a lot of passionate people to share theory as well as application. Being able to understand lessons from the analyst and talk with peers that have gone through the same thing is invaluable."

- Kristi Woodwick, Manager, Web Delivery Patterson Companies

Optimize Your Attendance

You'll be able to add these Gartner exclusives to your agenda:

  • Admission to all Keynote sessions
  • Gartner Analyst One-on-Ones*
  • Analyst User RoundTables*
  • Workshops*
  • End-User Case Studies
  • Solution Provider Showcase
  • Reception and Evening Entertainment
  • Breakfast, Lunch, Snacks
  • First Time Attendee Orientation Program

Sign-up to be among the first to receive our 2016 Agenda

*  Please note: Places are limited and registration is required - first come first served basis


Listen to inspirational guest keynote speakers; hear from Gartner-invited end-user case study speakers – real practitioners with real-world knowledge; and learn from Gartner analysts – the foremost experts in their areas of focus. 

Highlighted Speakers

  • Norman Morrison
    Norman Morrison

    Director, Performance Management

    eBay Enterprise

    Read profile

  • Tapabrata Pal
    Tapabrata Pal

    Director, Platform Engineering Fellow

    Capital One

    Read profile

  • Mark Yunger
    Mark Yunger

    Vice President Infrastructure & Operations


    Read profile

  • Thomas Martin
    Thomas Martin

    Executive Leader of Application Modernization

    GE Digital

    Read profile


Meet the Solution Providers at the Forefront of I&O

Gartner IT Operations Strategies & Solutions Summit 2016 will help you develop a "short list" of technology and service providers who can meet your particular needs. You'll receive exclusive access to some of the world's leading technology and service providers in a variety of settings.

  • Learn more about the exhibitor experience. 
  • Contact us to learn more about opportunities to exhibit. 



Become an Exhibitor

Take Your Place Among Technology's Key Players

Join us now


Exhibitor Interactions

Read more about how you can interact with our exhibitors

Venue & Travel

National Harbor, MD


Gaylord National Resort & Convention Center
201 Waterfront St.
National Harbor, MD, United States - 20745


Special Gartner Hotel Room Rate
The deadline to obtain the discounted room rate has passed. Please click here for more information. 

If you are eligible for a government rate, please click here

Accommodations & Privacy Advisory

Gartner has been made aware that service providers, such as Exhibition Housing Management, have contacted a number of individuals who are attending our conference to offer hotel reservation services and/or sell copies of the confidential attendee list. 
Please note that Gartner has NOT authorized them, or anyone else, to contact attendees on our behalf, nor does Gartner share/sell attendee contact information to anyone. 
Learn more on how to protect yourself from scamming attempts.