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    2017 Agenda Available!

    Covering your top priorities: cloud & automation, DevOps, leadership & talent management, cost optimization and more.

    View Agenda
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    Top 10 Technology Trends Impacting I&O

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Beyond Business as Usual: Increase Relevance, Engage Change

Amid such rapid change and external pressure, how can IT leaders be clear about where the value of IT operations resides? By rethinking traditional paradigms and saying no to “business as usual.” Join your peers at this year’s most important IT operations summit.

  • Learn how to succeed with DevOps
  • Evaluate emerging trends in  IT operations to increase business value
  • Find innovative ways to align IT operations with IT Service Management 

See a sampling of the companies that are already attending. 


The Summit is designed for individuals in the following roles:
Roles Include:
  • IT Operations Management
  • IT Infrastructure
  • IT Service Management
  • DevOps
  • Enterprise and IT Architecture
  • Quality/Service Management
IT Operations Management
Roles Include:
  • Desktop Engineering & Operations
  • End User Computing
  • Client Computing Operations
  • Cloud Strategy
  • Cloud Operations
  • Enterprise Mobility
Cloud Operations
Roles include:
  • Digital Workplace Strategy
  • IT Service Desk/Support
  • Networking
  • Enterprise Mobility
  • Network Services
  • Application Management
  • Change Management
  • Capacity Planning
  • Business Continuity and Disaster Recovery
IT Service Support

What You Will Learn

  • Rethink traditional paradigms. Take an outside-in approach to IT operations strategies. Learn more about our Leadership & Strategy dedicated track.
  • Keep ahead of change. Evaluate emerging trends and assess when, and how to incorporate them into your critical planning.
  • Learn more about DevOps: how to get started, how to scale and how to drive the right cultural changes required for success.
  • Discover the best ways to standardize automate and leverage cloud services.
  • Ensure data security and privacy are aligned to your Cloud and DevOps initiatives.
  • Maximize the relevance of IT operations. Effectively link business and IT strategies and deepen the relationship with the business.
  • See how to use Algorithmic IT Operations platforms (AIOps) to provide new insight into both business execution and IT operations.
  • Embrace new strategies to meet the challenges of talent management including people and organizational improvements within a rapidly changing IT operations environment.
  • Use business value dashboards to effectively articulate the business value IT operations contributes
  • Find innovative ways to measurably optimize IT costs.

Hear what attendees have said about what they learned. 
Top 10 reasons why you should attend a Gartner event


Features & Benefits

  • Gartner Analyst Sessions: Gartner analysts presenting select research, targeted to your priorities
  • Gartner Analyst One-on-One Meetings: Sit privately for 30 minutes with a Gartner analyst specializing in a topic you'd like to discuss 
  • Analyst-User Roundtables: Hear how your colleagues from various industries tackle problems similar to yours. 
  • End-User Case Studies: We invite a number of end users to personally present leading-edge case studies and answer questions. 
  • Workshops: Intimate workshops provide an opportunity to drill down on specific "how to" topics in a small group environment. 
  • Exhibitor access: Exclusive access to select exhibitors to make informed decisions. 
  • Solution Provider Sessions: Sponsor-led sessions feature some of the market's most fascinating solutions.  Find out more about innovative solutions on the showfloor. 
  • Face-to-Face Sponsor Meetings: Discuss your technology requirements with qualified solution providers. 
  • Group Rate Discount: Maximize your learning by attending as a group. Get more details here.
  • Network with Peers: Hundreds of senior business and IT leaders will convene to interact and share their knowledge and objectives.
  • Watch the keynotes come to life with Visual Harvesting Artist Axelle Vanquaillie on-site Monday, May 8. 

Network with your peers and our solutions providers - click to learn more.
Learn more about our exclusive session types

Frequently Asked Questions

Get answers to your questions here


Our 2017 Gartner IT Operations Strategies & Solutions Summit agenda features 5 tracks covering your biggest IT operations challenges and priorities.  Drill down by track or session type to help tailor your agenda. 

Hot Topics to be Covered

  • Security aligned to cloud and Dev Ops
  • Talent management and your organizational chart
  • Using automation for a more efficient organization
  • Articulating worth through business value dashboards
  • DevOps strategies
  • The impact of Algorithmic IT operations (AIOps) on monitoring approaches
  • Scaling for business acumen
  • IT operations and the Internet of Things (IoT)
  • Tooling and process strategies, and much more

Recommended Sessions by Industry

Sessions aligned to IT operation leaders top priorities in the following industries: 
"This is my first Gartner event and it has been eye-opening and horizon-broadening. The concepts and ideas presented are cutting-edge and relevant across all levels of the IT organization. The information is presented in meaningful context and every session has been thought-provoking."

- Paul Okimura, AVP & Manager Bank of Hawaii

"The Summit is a great opportunity to network with peers. So much information and insight on the latest trends and expert research into the future of IT and business."

- Neil Scavelli, Security Analyst Sarasota County Government

"Gartner conferences allow a lot of passionate people to share theory as well as application. Being able to understand lessons from the analyst and talk with peers that have gone through the same thing is invaluable."

- Kristi Woodwick, Manager, Web Delivery Patterson Companies

Optimize Your Attendance

You'll be able to add these Gartner exclusives to your agenda:

  • Admission to all Keynote sessions
  • Gartner Analyst One-on-Ones*
  • Analyst User RoundTables*
  • Workshops*
  • End-User Case Studies
  • Solution Provider Showcase
  • Reception and Evening Entertainment
  • Breakfast, Lunch, Snacks
  • First Time Attendee Orientation Program

Sign-up to be among the first to receive our 2017 Agenda

*  Please note: Places are limited and registration is required - first come first served basis


Join us and you'll hear from inspirational guest keynote speakers, Gartner-invited end-user case study speakers – real practitioners with real-world knowledge and Gartner analysts – the foremost experts in their areas of focus. 

Analyst Guide: View the analysts that will be onsite with their focus area. 

Highlighted Speakers

  • Dr. Mitchel Adler, Psy.D, CGP
    Dr. Mitchel Adler, Psy.D, CGP
  • Bob Hirschfeld
    Bob Hirschfeld


    Read profile

  • Theresa Payton
    Theresa Payton

    Former White House Chief Information Officer, Author and Cyber Security Expert

    Read profile


Meet the Solution Providers at the Forefront of I&O

Gartner IT Operations Strategies & Solutions Summit 2017 will help you develop a "short list" of technology and service providers who can meet your particular needs. You'll receive exclusive access to some of the world's leading technology and service providers in a variety of settings.




Become an Exhibitor

Take Your Place Among Technology's Key Players

Join us now


Exhibitor Interactions

Read more about how you can interact with our exhibitors

Venue & Travel

Orlando, FL


Hilton Orlando
6001 Destination Parkway
Orlando, FL, United States - 32819


Special Gartner Hotel Room Rate
Gartner is pleased to offer a limited block of hotel rooms for attendees of the Gartner IT Operations Strategies & Solutions Summit at the Hilton Orlando at the price of $229 per night plus applicable taxes.

To book your reservation, please book online by clicking here.

Accommodations & Privacy Advisory

Gartner has been made aware that service providers, such as Exhibition Housing Management, have contacted a number of individuals who are attending our conference to offer hotel reservation services and/or sell copies of the confidential attendee list. 
Please note that Gartner has NOT authorized them, or anyone else, to contact attendees on our behalf, nor does Gartner share/sell attendee contact information to anyone. 
Learn more on how to protect yourself from scamming attempts.