Last Updated 15 November 2004
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3 x Client Enquiry Specialist |
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Summary:
| Gartner, Inc. is the leading provider of research and analysis on the global information technology industry. Gartner serves more than 10,000 clients, including chief information officers and other senior IT executives in corporations and government agencies, as well as technology companies and the investment community. The Company focuses on delivering objective, in-depth analysis and actionable advice to enable clients to make more informed business and technology decisions. The Company's businesses consist of Gartner Intelligence, research and events for IT professionals; Gartner Executive Programs, membership programs and peer networking services; and Gartner Consulting, customized engagements with a specific emphasis on outsourcing and IT management. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, and has more than 3,500 associates, and including more than 1,000 research analysts and consultants, in more than 75 locations worldwide. For more information, visit www.gartner.com. |
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Responsibilities:
We currently have an exciting opportunity to move into IT analysis within the Gartner Client Services Team. The team provides practical and focused research, key data and advice to Gartner Research clients by leveraging Gartner research assets to specific client requirements.
The Client Enquiry Specialist must develop close business relationships with clients and a thorough understanding of emerging issues, trends and opportunities in IT in both domestic and international markets. The successful candidate will also need to become familiar with sources of expert and specialty advice and available existing research within Gartner. This will enable the Client Enquiry Specialist to personally assist or identify expert sources within Gartner to provide research-related assistance.
Included in this role will be the responsibility to take ownership of and co-ordinate to conclusion client inquiries and requirements. Proactive account management including canvassing client satisfaction with Gartner services is part of the client relationship maintenance and development process. Interaction with the analyst community and staying current on broad issues as well as a particular specialisation will be required.
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Qualifications:
Ideally we seek a confident, well-organised person who can comprehend and work a complex client problem through to completion and who has the ability to communicate to a high standard with customers, peers and management.
An IT related bachelor degree will be highly regarded and a minimum of 2-3 years business related experience is essential.
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Gartner is an Equal Opportunity Employer. |
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