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Technical Knowledge
Software:
Windows 2003
Windows 2000
Office 98
Windows XP
Outlook
NT Client
Netware client
Hardware: IBM Laptops
Compaq desktop
HP printers
Cannon printers
Other Understanding of networking concepts; servers; LANs/WANs.
Use of a call logging system (e.g. Peregrine, Quetzal, Helpdesk for Windows).
Personal Skills Gartner Group is looking for a well rounded individual with:
Generic problem solving skills
Good communicator (verbal and written)
Able to deal with staff at all levels in the organization
Team player
Capable of managing up
Self-motivated
Punctual
Ability to work under pressure
European language skills (not essential)
Clean driving license
Education To 'A' Level, preferably degree. (not necessarily in a computing based topic)
Other Requirements The candidate should score 85% or above in the appended Gartner exam.
Personal Description Gartner Group is looking for a well-rounded individual with experience outside of the computer industry. Preferably someone who did not take a computing degree or course, but probably another science subject, and then 'found' themselves in computing.
A successful candidate will also understand the standard workings of a business. What to do if running late; in the case of sickness; or unexpected incident. (Generically, rather than GartnerGroup terms.) They should be presentable, and be able to converse in a relaxed but informed manner.
The ability to create procedures in also of importance to this role.
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