The Training Specialist plays a role to deliver high quality training to the EMEA region within and outside of the Client Services Organization; participates with selecting training techniques, tools; organizes content training; assist with aligning learning and development of department goals/strategies.
Responsibilities:
Define implement and ensure high quality training needs for EMEA new hire Client Service specialists based on the global foundation across all regions.
Participate in focus groups with global associates to gather data on training needs, including but not limited to management skills, product knowledge, job performance skills and standard business content/process development.
Work with Sr. Training Specialist and/or WW Training Manager to select training techniques, tools (web based/classroom/CBT) and Vendor solutions, where appropriate, to enhance the training curriculum.
Assist in the develop and design of instructional tools, training-operational feedback processes to develop training programs that are relevant, timely and attuned to the needs of the department.
Organize weekly analyst and monthly KS presentations to improve associates IT Knowledge.
Invite other CSO business units to attend the presentations.
Provide EMEA wide training on Enquiry tracking, scheduling tools and new/changed product deliverables.
Discuss and co-ordinate the use of other business units' resources for training purposes.
Assist in the development of quantitative analysis of training results and track key metrics to measure the effects and changes to staff performance.
Work with Gartner University to align learning and development of department goals/strategy of the entire organization and to present EMEA Client Services overview to all new Gartner Associates.
Work on ad-hoc projects for Shared Services or Management where required.
KEY WORKING RELATIONSHIPS
Internal:
WW Client Services Team
Product Mgt Team
Research Community
STG
Gartner University
Qualifications:
Associate Degree or equivalent in Training/Education
5 years work experience - mentoring/coaching a plus
Strong presentation and written communication skills
Experience within a Client Service or Training environment, with knowledge of business and system tools and processes.
Demonstrate superior process mgt and training skills
