Compaq sets new standard for commitment to customer satisfaction while continuing to maintain its leadership in enterprise computing

Issue 1, January 2002

This publication, the first in a series of four issues to be published quarterly, provides Compaq customers with updated information on the AlphaServer Customer Assurance Program, including a Gartner Research Note. This newsletter also highlights the latest AlphaServer system news.

Compaq is committed to providing customers with leadership technology today on AlphaServer systems – as evidenced by the recent announcements of the industry's leading mid-range server and new highly available Oracle database solutions – and in the future expanding this leadership to the Itanium™ Processor Family. With the announcement of the proposed merger between Compaq and Hewlett-Packard, we have strived to emphasize that ensuring the continued success and protecting the investment of our valued AlphaServer customers is foremost in our minds. To underscore our commitment, we recently launched a comprehensive suite of investment protection initiatives, including a money-back satisfaction guarantee for customers purchasing AlphaServer systems today, as well as transition assurance programs to support customers as they transition to solutions on the Itanium™ Processor Family in the future. We invite you to learn more about the Compaq AlphaServer Customer Assurance Program and find out how it can benefit you.

We hope this information is useful to you and provides you with the assurance that Compaq's leadership technology will continue to provide significant business value for your business, and that your current and future investments in AlphaServer systems and Compaq operating systems are secure. We will continue to keep you updated both on the Compaq High Performance Systems Division Website as well as in future issues of this newsletter.

Sincerely,

Rich Marcello
Vice President and General Manager
High Performance Systems Division

Posted on January 17, 2002.

High Performance Solutions Web Letter is published by Compaq. Additional editorial material supplied by Gartner, Inc. © 2002. Editorial supplied by Compaq is independent of Gartner analysis and in no way should this information be construed as a Gartner endorsement of Compaq NH' products and services. Entire contents © 2002 by Gartner, Inc. All rights reserved. Reproduction of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The reader assumes sole responsibility for the selection of these materials to achieve its intended results. The opinions expressed herein are subject to change without notice.