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From the Gartner Files:
The Rise of BPO in 2000 – Market Trends

ProBusiness Comprehensive Outsourcing:
Generating Greater Business Value Through Consolidation

ProBusiness^® Comprehensive Outsourcing

Generating Greater Business Value Through Consolidation

With the success of business process outsourcing, companies are now looking to extend the value gained from outsourcing discrete services by choosing more comprehensive outsourcing solutions. With a consolidated outsourcing solution, the provider handles non-core employee administrative activities and also manages the interaction between these activities. This type of solution increases the value of the outsourcing investment by letting users leverage integrated services and process optimization to their business advantage.

ProBusiness^® Comprehensive Outsourcing service lifts non-core payroll, HR and benefits administrative functions and employee inquiry management out of the client organization. The Comprehensive Outsourcing offering drives even greater value to the client by providing configurability. Clients can choose the services that work best for their organization and get a start-to-finish solution delivered with expert, consistent service levels.

Focus for Success

ProBusiness is focused on client success, and has developed Comprehensive Outsourcing to meet a full range of client needs. A successful outsourcing partnership thrives on this type of innovation, but it is also based on a solid foundation of provider expertise and dedication to service.

ProBusiness pays careful attention to the following key factors to ensure success in service delivery:

Expertise and Industry Knowledge – Dedicated account managers manage a team of industry experts who know industry trends, keep abreast of legislative change, and manage risk for clients.
A History of Growth and Stability – ProBusiness delivers proven services, as evidenced by having the highest client retention rate in the industry and by steadily increasing numbers of Fortune 500 clientele.
Dependable Delivery – Integrated technology delivers dependable production and delivery of scalable, flexible solutions that keep pace as client needs change.
Smooth Implementation and Transition Services – Experienced implementation professionals ease the transition to ProBusiness services, working with the client's professionals to ensure an efficient transition.
Value-based Alliances – Trusted alliances with industry leaders such as Siebel and Intuit help ProBusiness develop best-of-breed technology solutions and full-scale services.
Investment in Innovation – A continuing focus on best practices for process improvement, coupled with the highest percentage of R&D investment in the industry, ensures that clients get the best solutions for their needs.

Flexibility and Scale

Companies need outsourcing partners with the scale and expertise to manage rapid change and growth. ProBusiness builds flexibility and scale into Comprehensive Outsourcing to handle organizational complexity and change across large organizations.

Proven payroll, tax, benefits administration and HR services are available as a complete service package, or as selected components. Valued clients get proven employee administrative services without a costly investment in infrastructure or internal staffing.

With any ProBusiness service, clients gain a high degree of access and control over their employee data. ProBusiness' integrated technology is designed to support the interaction between a variety of services, and to add the scale and flexibility large companies require. Web self-services provide additional value by giving client employees 24x7 access to data and by letting internal HR professionals shift activities directly to employees.

To round out the offering, the ProBusiness state-of-the-art Employee Service Center operates as an extension of the client business, providing day-to-day employee-facing administrative services, such as handling employee inquiries and open enrollment activities.

Partnership Creates Value

As businesses move from the success of business process outsourcing to the increased value of comprehensive outsourcing, they will realize increasing cost savings and process efficiencies. ProBusiness Comprehensive Outsourcing gives large companies the wide-ranging advantages they require. With continued process improvement, integrated technology, and solid commitment to expert solutions, a partnership with ProBusiness is a good investment for generating increasing business value over time.

See graphic "ProBusiness^® Comprehensive Outsourcing
Adding scale and flexibility with configurable services.

Source: ProBusiness

ENVISION the Next Phase of Outsourcing Webletter is published by ProBusiness. Additional editorial material supplied by Gartner, Inc. © 2002. Editorial supplied by ProBusiness is independent of Gartner analysis and in no way should this information be construed as a Gartner endorsement of ProBusiness' products and services. Entire contents © 2002 by Gartner, Inc. All rights reserved. Reproduction of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The reader assumes sole responsibility for the selection of these materials to achieve its intended results. The opinions expressed herein are subject to change without notice.