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The Hype Cycle for Emerging Technologies targets planners who advise their organizations on the adoption of emerging technologies. We feature 44 technologies that have great potential impact or that are being significantly hyped or underhyped in the marketplace. The high-performance workplace encompasses a broad range of business goals and technologies. It helps workers locate the right people, find the right content, support the right communication channels, and focus on maximizing the creativity and contribution of other workers. In 2005, life sciences companies must continue to explore the potential for IT to automate critical business processes and augment their work practices. China is becoming a powerful force in the information and communication technology industry. We examine its adoption of new technologies, from WiMAX and business process outsourcing to Java 2 Platform, Enterprise Edition. XML has grown from a little-known standard in 1998 into the basis for a Web computing infrastructure. Foundational standards and a few domain-specific standards are key to this evolution. Greater workplace use is emerging. These technologies have proven effective in big call centers for things like call routing and ticketing. But to be used widely for many other functions, they must be made simpler and cheaper to build, deploy and maintain. Other than biometrics, most identity and access management technologies are maturing. Investing in an overhyped technology too early can waste funds, while delaying too long could give competitors an edge. Vendor hype concerning IAM technologies needs deflating. Human-computer-interaction technologies typically are slow to mature and gain widespread adoption. Deployment should focus on specific applications with quantifiable value, such as speech recognition in the call center. This year's Hype Cycle reflects the fact that development of new software and services is outpacing that of hardware. Eventually, as software and application platforms gain in importance, hardware will become a commodity. Systems that identify people by their fingerprints, voices or other traits have many uses. They can, for example, restrict access to buildings, foil fraudsters and check that staff get to work on time. We assess the status and potential of eight applications. |
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