IT Glossary



ITSSM Tools (IT Service Support Management Tools)

itsm - it service support managementITSSM Tools (IT service support management tools) offer tightly integrated processes and functions that correlate with the activities of the broader IT support organization. ITSSM tools can leverage a business view of IT services, enabling the IT support organization to better prioritize and quickly resolve or escalate issues and problems, and improve root cause isolation.


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