Ever-rising support demands are forcing most IT organizations to limit support for employee-owned devices and apps. To avoid costly user downtime and nonsecure work-arounds, end-user computing and service desk managers must ensure self-help options are available for BYO users.
Breakthrough cloud-based BPM platforms, strategic KPI management and model-driven solution development help business change agents, business outcome owners and senior IT leaders to optimize business outcomes as they reinvent and transform business processes in a volatile and ambiguous environment.
Measuring aspects of your business, marketplace, customers and partners is more important than ever. Well-designed metric frameworks, yardsticks and communication mechanisms can avoid the many pitfalls that lea ...
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