Mobile interaction is quickly becoming the preferred means of communication for customers. IT leaders therefore cannot afford to put off the development of a strategy for mobile digital customer engagement.
Gartner's top 10 trends will drive the future of the intelligent digital mesh. Enterprise architecture and technology innovation leaders must prepare for the impacts of these disruptive trends on people, businesses and IT departments, and determine how they can provide competitive advantage.
ON-DEMAND VIDEO WATCH ANYTIME, ANYWHERE Silos of customer engagement are common. These silos are aligned with brands, products, business units, geographies or CRM services, and they are tall, deep and rigid. These silos can't be knocked down; however, they can be bridged. This session discusses three major approaches to bridging the silos of customer experience, and delivers pragmatic advice to CIOs for addressing this problem.
Wireless communications is a strategic technology component of all IoT projects. In this webinar, we explore how infrastructure and operations architects should evaluate IoT wireless technologies for their projects.