Digital business innovation creates disruptive effects that have a wide-ranging impact on people and technology. However, secondary ripple effects will often prove to be more disruptive than the original disruption. Digital strategists must actively identify secondary effects when planning change.
Vendors are understandably focused on their own products, their own challenges and their existing customers' experiences. Gartner's broad exposure to most of the marketing available can help you see how what can appear a great creative message may be unlikely to hit the mark with a broader customer population. As new buyers enter these markets and new use cases proliferate, TSPs need to balance the perceptions of creativity and innovation with reliability and credibility
ON-DEMAND VIDEO WATCH ANYTIME, ANYWHERE Business and IT organizations under pressure will take shortcuts in order to hit critical deadlines. These shortcuts create technical debt. There's nothing wrong with that as long as there is a plan to address the technical debt. Unfortunately, all too often the only plan for technical debt is to go into deep denial leading to significant future cost and risks. Bringing transparency to technical debt may not bring much in the way of kudos, but it is the responsibility of the adult in the room.