Gartner's forecast for worldwide dollar-valued IT spending growth in 2016 has been revised to a flat 0.0%, up from last quarter's negative 0.5%. Currency changes are chiefly responsible for the change as, in constant-currency terms, forecast growth for 2016 is virtually unchanged at 1.5%.
Claims of the death of the IT service desk are greatly exaggerated. Although the Nexus of Forces present challenges to traditional IT service desks, it also enables opportunities to modernize the business user experience. The ability to demonstrate value is paramount, and modern IT service support must place more emphasis on proactive business user productivity enablement. This presentation provides an overview of the current state of IT service management challenges and how IT service support organizations are modernizing to meet the needs of the business.
The excitement around advanced analytics is increasing, as evidenced by growing market figures and M&A activity. This webinar will help you navigate existing technologies, upcoming trends and user adoption.
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