Despite best efforts, many EA programs fall from "best practices" to "worst practices." EA practitioners must be constantly vigilant and navigate away from 13 worst practices that could sink EA efforts. Here, we identify the 13 worst EA practices and what can be done to avoid them.
Here, we propose four performance archetypes in which companies fit and provide recommendations for improvement. Supply chain and COE leaders can use these archetypes and recommendations to successfully shape their performance management journeys.
Claims of the death of the IT service desk are greatly exaggerated. Although the Nexus of Forces present challenges to traditional IT service desks, it also enables opportunities to modernize the business user experience. The ability to demonstrate value is paramount, and modern IT service support must place more emphasis on proactive business user productivity enablement. This presentation provides an overview of the current state of IT service management challenges and how IT service support organizations are modernizing to meet the needs of the business.
The excitement around advanced analytics is increasing, as evidenced by growing market figures and M&A activity. This webinar will help you navigate existing technologies, upcoming trends and user adoption.
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