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The Client Relationship Organization (CRO) is a world-class service organization that provides critical support to Gartner clients around the globe.
Who We Are
By clearly understanding client needs, associates in CRO deliver an exceptional client experience that is measured by clear success metrics and ongoing evaluations. Our service model relies on best practices and responds immediately to client and associate feedback, always ensuring that our clients receive the insight they need to make the right decisions, every day.
Global Opportunities
CRO associates are based in many countries around the world. Our client partners, client support group and our new client engagement teams have many career opportunities that require a diverse range of skills and a strong passion for providing our clients with a world-class experience.
Career Paths
The three main categories of career opportunities in the CRO are:
• Client Support Group: This group serves as the primary resource to fulfill client inquiries and manage the client experience. Applicants should have a well-rounded business or technical background, a passion for providing world-class service to customers, and experience working in a fast-paced service environment.
• New Client Engagement: Associates provide client training to our customers so that they receive the best value from the products and services they have purchased. Applicants should have a well-rounded business or technical background, a passion for providing world-class service to customers, and experience working in a fast-paced service environment.
• Client Partnership: Associates provide proactive account management, with a key focus on driving retention in existing clients. Through an in-depth understanding of the client’s business, the Client Partner drives their satisfaction and usage of our services, while creating revenue growth. Applicants should be energetic and intellectually curious problem-solvers who possess a passion for the value of the products and services Gartner offers clients.
Common Job Titles in the Gartner CRO Include:
• Client Partner
• Client Partner Manager
• New Client Engagement Specialist
• New Client Engagement Analyst
• New Client Engagement Advisor
• Lead Relationship Manager
• Relationship Manager
• Program Analyst
Where Can I Work in the Gartner Client Relationship Organization?
The Americas (North, South & Central)
Europe, Middle East & Africa (EMEA)
Asia/Pacific & Japan (APAC) |
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