Corrections 2007

A listing of corrections, errors and omissions.

Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.

27 December 2007
In "Magic Quadrant for Wireless LAN Infrastructure, 2007" (G00153883), the Magic Quadrant graphic was corrected to fix the position of Aruba Networks. In addition, the definition of PCI was corrected. In the Vendor Strengths and Cautions section, revisions were made to the sections on Extricom and Cisco. The corrected version is now available on gartner.com.

21 December 2007
In "Predicts 2008: The End of Old Certainties in C&SI" (G00153004), the fourth Strategic Planning Assumption was incorrectly worded. The wording has been updated and the document republished.

20 December 2007
In "Magic Quadrant for Business Process Management Suites, 2007" (G00152906), under the Vendor Strengths and Cautions section, a caution for Metastorm was removed: Also, we inadvertently omitted Newgen Technologies from the "Other Vendors Considered for This Analysis" section. The corrected version is now available on gartner.com

In "Market Trends: Accounting-Based Small-Business Management Software, U.S., 2007-2008" (G00150620), a dollar sign was inadvertently placed in front of a number on the first slide. The slide has been corrected and the document republished.

19 December 2007
Gartner's "Forecast: Mobile Devices, Worldwide, 2003-2011 (4Q07 Update)" (G00154328) included faulty pivot tables as first published. The corrected version is now available on gartner.com

18 December 2007
The "Magic Quadrant for WAN Optimization Controllers, 2007" (G00153256) was originally published with a blurred graphic in the Adobe .pdf file. This was corrected, and cosmetic adjustments have been made to the placing of some vendors' names in order to remove any possible confusion about these companies' position on the Magic Quadrant. The updated version is now available on gartner.com.

17 December 2007
The "Market Share: Supply Chain Management Software for Manufacturing, Worldwide, 2006" (G00153840) has been republished to correct errors in the data for software revenue. The corrected document is now available on gartner.com.

12 December 2007
In "Gartner on Outsourcing, 2007-2008" (G00153873), one of the documents cited, "Gartner on Outsourcing 2007-2008: Infrastructure Outsourcing" (G00151117), had a hyperlink to an incorrect document. The hyperlink has been corrected.

In “Vendor Rating: EDS” (G00153142) in Table 1, the change listed for “Product/Service” has been corrected from “No Change” to “Up.” The corrected version is now posted on gartner.com.

In "MarketScope for the 'Ruggedized'-Handheld-Computer Market, 2007" (G00152234), a correction was made to two product names, which now appear as CN30 in the Intermec section and Motorola MC 50 in the Motorola section.

7 December 2007
In "Quality Management Testing Tools and Market Definition Helps Decision Making" (G00152617), the company name Klocwork in the Code Quality and Metrics Testing Tools section was corrected.

"Driving Business Results: The 2007 Research Agenda Survey" (G00149675) was republished to correct Figure 9. A line connecting to a graphic was missing.

In "Predicts 2008: Enterprise Network Services" (G00153011), the term "Femot" was corrected to "Femto." The Strategic Planning Assumption "By 2010, one-third of enterprises will hold their network service providers, rather than just the network, at least partly accountable for business outcomes" was changed to: "By 2010, 15% of enterprises worldwide will hold their network service providers at least partly accountable for business outcomes, not just the network." Related sections of the document were updated to reflect the most recent information on this.

6 December 2007
"Dataquest Insight: Telecom Service Provider Revenue and Demand Performance, Western Europe, 1H07" (G00152731) has been republished to fix errors in Tables 4-1 and 4-2. This corrects an input error for the revenue of O2 Group and Cesky Telecom.

5 December 2007
In "Fellows Interview: Gartner's Interview With Identity 2.0 Thought Leader Kim Cameron" (G00153001), wording changes were made to the first three Kay Findings and the answer to the tenth question. The updated document is now available on gartner.com.

4 December 2007
"User Survey Analysis: Small and Midsize Business Spending and Staffing Behaviors, North America, 2007" (151196) has been republished because of substantial revisions and deletions to the document.

28 November 2007
In "Analysis of Brazil as an Offshore Services Location" (G00152661), the rating for "Data and intellectual property security and privacy" in Table 1 was changed to "Fair," as stated later in the document.

Several Customer Insights Inquiry Statistics were published without complete pivot table menus in the Vendor Mentions Pivot Table chapter. This has now been corrected in the following documents, and new versions have been posted on gartner.com:

"Customer Insights: Inquiry Statistics for Application Development, 3Q07" (G00153494)
"Customer Insights: Inquiry Statistics for Application Integration and Middleware, 3Q07" (G00153498)
"Customer Insights: Inquiry Statistics for Business Intelligence, 3Q07" (G00153156)
"Customer Insights: Inquiry Statistics for CRM, 3Q07" (G00153529)
"Customer Insights: Inquiry Statistics for Data Management and Integration, 3Q07" (G00153526)
"Customer Insights: Inquiry Statistics for ERP and Supply Chain Management, 3Q07" (G00153518)
"Customer Insights: Inquiry Statistics for High-Performance Workplace, 3Q07" (G00153539)
"Customer Insights: Inquiry Statistics for IT Services and Outsourcing, 3Q07" (G00153446)
"Customer Insights: Inquiry Statistics for PCs and Workstations, 3Q07" (G00153467)
"Customer Insights: Inquiry Statistics for Printers and Copiers, 3Q07" (G00153514)
"Customer Insights: Inquiry Statistics for Security, 3Q07" (G00153475)
"Customer Insights: Inquiry Statistics for Servers, 3Q07" (G00153534)

In "Gartner Maturity Model for IT Procurement," (G00151692) the graphic was missing a level (Procurement Metrics). The figure has now been fixed and the report has been republished.

In "Analysis of India as an Offshore Services Location," (G00153090) the analysis under the Data and Intellectual Property Security and Privacy section was replaced with an expanded explanation.

27 November 2007
A Gartner research document entitled "Analysis of Pakistan as an Offshore Services Location," (151687) dated 13 November 2007, has been temporarily retracted. During the creation of this report, some factual review steps were omitted. The document will be republished when the review is complete.

In "Static Application Security Testing: Vendors and Products, Part 2" (G00150657), a paragraph of text was removed from the Klocwork section, and a paragraph describing an offering from Cenzic was added to the section on Ounce Labs.

The "Dataquest Insight: Offshore BPO Providers Establish European Presence, 2007" (149340) has been republished to correct the spelling of the company name Firstsource.

The "Market Trends: Business Process Outsourcing, Western Europe, 2007" (150565) has been republished to correct the spelling of the company name Firstsource.

16 November 2007
U.S. Data Centers: The Calm Before the Storm (151687) has been republished following additional factual review. As a result, changes were made to the following sections:

In the Analysis and Future Data Center Options sections, we added new text and revised wattage numbers. The Using Evolving Tools and Techniques section also contains new text. A corrected version of the document is now available on gartner.com.

12 November 2007
A recent document "Q&A: What Is a Registry/Repository, and Who Should Consider One?" (G00153018) has been updated to change an obsolete product name. An updated version of this document is available on gartner.com.

09 November 2007
MarketScope for Life Science Clinical Study Automation and Management Applications, 2007 (G00152166) has been republished to correct Phase Forward's product names.

07 November 2007
"Toolkit Tutorial: Buying Into Video Telepresence" (G00150250) has been republished to correct the vendors referenced in Figure 2. A corrected version of the document is now available on gartner.com.

Magic Quadrant for Corporate Telephony in North America, 2007 (G00150386) has been republished to correct the position of Siemens Communications on the Magic Quadrant.

02 November 2007
"Methods Comparisons and Selection Options for Adopting an Agile Development Method" (G00148081) has been republished to update Figure 1 and Table 2.

"Navigating SAP Supplier Relationship Management Licensing and Bundling" (G00150296) was republished to reflect changes to SAP product naming conventions in the table.

26 October 2007
In The Market Statistics report titled "Market Share: Select Semiconductors for Mobile and Cordless Phones, Worldwide, 2006" (G00150499) was originally published with an incorrect Table 1-1. This table failed to provide aggregate figures for the companies listed in Tables 2-1 and 3-1. In addition, some of the companies' numbers were incorrectly totalled in Table 1-1, and certain rankings in the same table were wrong (though the underlying tables and sub-rankings were correct). We have now corrected the published version.

In "Forecast: Mobile Connections, Asia/Pacific, 2002-2011" (G00149636), the Australian exchange rate figures given were incorrect. An updated version of the document is now available on gartner.com.

In "The Gartner CRM Vendor Guide, 2007" (G00147938) has been revised to correctly identify the company referred to as IFS. IFS is Industrial and Financial Systems.

25 October 2007
In our recently published document, "Semiconductor Packaging, Assembly and Test Facilities: Worldwide, 4Q07" (G00152687) some wording was adjusted slightly in Chapter 9. "Although there was only one new planned facility..." was changed to "Although there were only two new planned facilities..." A corrected version of the document is now available on gartner.com.

23 October 2007
In "Quarterly Statistics: Server Shipments, Worldwide, Preliminary, 3Q07" (G00152853) has been republished to fix errors in Tables 3 and 4. Companies were listed in the incorrect order in these two tables. The tables have been updated with the correct data.

22 October 2007
In "Forecast: Portal, Process and Middleware Software, Worldwide, 2006-2011, Update" (G00150223) has been updated. As part of our normal methodology process, we have reviewed published forecasts against the first three quarters of the main software vendors that drive revenue growth and against internal inquiry demand in all categories of the portal, process and middleware forecast. The result of this review requires that the enterprise service bus and the business process management suite forecasts be reset downward because the base line for the 2007 and 2008 annual growth rates was too aggressive. This new report shows the results of this change to the compound annual growth rate in these market segments.

19 October 2007
In "MarketScope for Sales Incentive Compensation Management Software, 2007" (G00147695), the revenue figures for Callidus have been corrected to read "$48.335 million and $43.610 million in fiscal years 2006 and 2005." Commas were inadvertently used instead of periods.

"Customer Insights: Trend Report for Software, 2Q07" (G00150594) has been updated. Changes were necessary because the Overview section contained information from 1Q07.

10 October 2007
"Software-Based Appliances: A Moment of Convenience, a Lifetime of Regret" (G00151349) has been revised to correct "independent system operator" to "International Organization for Standardization" in the "What Is an SBA" section. The updated version of the document is now available on gartner.com.

We have republished "Windows Server 2008: When You Should Care" has been republished to reflect a change in Microsoft�s end-of-life policy for its Windows Server 2003.

9 October 2007
"Dataquest Alert: Software Markets Will Continue to Grow, Reaching $235 Billion in 2011" (G00152457) has been republished to fix incorrect CAGRs listed in Table 1. The table has been updated.

2 October 2007
"Forecast: USB Flash Drives, Worldwide, 2001-2011" (G00151954) has been revised to correct the data in Tables 1-1, 2-5, 4-1, 4-2 and 4-3. The updated document is now available on gartner.com.

27 September 2007
"Magic Quadrant for Corporate Telephony in North America, 2007" (G00150386) was republished to reflect the new Avaya disclaimer about Silver Lake Partners. The updated document is now available on gartner.com.

24 September 2007
Using Business Process Management Suites as a Foundation for Saas (G00151265) has been revised to remove two Recommended Reading documents that are not currently available and to include a note that defines terms. The updated version of the document is now available on gartner.com.

We have republished "Market Trends: Product Information Management Software, Worldwide, 2006-2011" (G00151247). There has not been a change in sizing or forecast. The original document misidentified the ownership of Udex. The company is owned by GXS and not Sterling Commerce. Also, Figure 1 has been changed from a representation of master data management to that of product information management. The updated document is now available on gartner.com.

21 September 2007
A recent Gartner First Take, "New PCI Security Standards Council Needs More Power" (G00149161), has been updated to correct an error in the description of the process involved in Wal-Mart's recent request for a narrow bank charter. An updated version of this First Take is now available on gartner.com.

20 September 2007
"Magic Quadrant for Contact Center Infrastructure, Asia/Pacific, 2007" by Geoff Johnson (G00150110) was republished due to a vendor name error. "Alcatel" (as we listed it) was changed to "Alcatel-Lucent." The updated document is now available on gartner.com.

"Market Share: Mobile Devices by Technology, Worldwide, 2Q07" (G00151776) has been revised to correct the Microsoft Excel pivot table. The updated document is now available on gartner.com.

"Quarterly Statistics: PDAs and Smartphones, All Regions" (G00141146) has been revised to correct some inaccurate smartphone shipment numbers for 2Q07 in the Latin America region. An updated version is now available on gartner.com.

"Dataquest Insight: Software Publisher Software Support Portfolios, Microsoft, North America, 2007" (G00147598) has been republished to include Table 4, Microsoft Business Solutions Support Offerings, which was originally omitted. The updated document is now available on gartner.com.

19 September 2007
"Vendor Survey Analysis: Benchmarking Hardware Support Operations, North America, 2006 Update" (G00146285) has been republished to correct inaccurate data reported in Table 7, which conflicted with the data presented in Table 2. We have corrected the report as follows: In Table 7, in Average On-Site Repair Time (hours), the trend was changed to "Positive." In the "2006" column of the same line, the number was changed to 1.1; in the "2004" column, the number was changed to 1.3.

"Magic Quadrant for Integrated Document Archive and Retrieval Systems, 2006" (G00140780) has been updated to correct the name of vendor John Henry Associates to Jack Henry & Associates. An updated version of this document is now available on gartner.com.

18 September 2007
The "Brand-Monitoring and Anti-phishing Services Intersect Several Security Markets" (G00151182) has been revised to correct the vendor reference under Market for Brand-Monitoring Services from Brandimensions to BD-Brandprotect. It also corrects the reference to SafeSearch under the Consumer Security and Safer Search Vendors section. An updated version of the document is now available on gartner.com.

"Magic Quadrant for Enterprise Network Firewalls, 2H07" (G00151129) was republished to adjust the positioning of Secure Computing in the graphic. The updated version is now available on gartner.com.

The "MarketScope for Contact Center Quality Management, 2007" (G00151329) has been revised to correct the company name of TeleDirect Call Centers to TeleDirect International. The updated version of the document is now available on gartner.com.

"Impact of Alternative Delivery Models on IT Outsourcers" (G00151450) has been revised to correct repeated data in Table 1. An updated version is now available on gartner.com.

14 September 2007
"Limited Set of EH&S Vendors Serve the Global Manufacturing Market" (G00150609) has been revised to correct the company profile for ESS � including its full name and details of its product line — in the list of environmental, health and safety software/services providers. The updated version is now available on gartner.com.

5 September 2007
"How Sun Is Recasting Solaris and What it Means to Users" (G00151305) has been republished to revise the sentence "Do not be misled that Sun is a box supplier � its core value is in the stack, and Solaris and Java play a central role in driving user decisions." The updated version is now available on gartner.com.

Magic Quadrant for Information Access Technology, 2007 (G00151042) was republished to correct a bulleted entry under the Autonomy Strengths' section: "The vendor has sound financials and a strong customer list bolstered by its recent acquisition of Verity and its intended purchase of Zantaz." The corrected sentence now reads: "The vendor has sound financials and a strong customer list bolstered by its recent acquisition of Verity and Zantaz."

In research document, The Emerging E-Discovery Market (G00148978), we inadvertently stated that market would grow in size to reach $8.5 million by 2010. This figure should have read $847.2 million. The updated version is now available on gartner.com.

4 September 2007
The "Magic Quadrant for Enterprise Single Sign-On, 2007" (G00150863) has been revised to clarify the Inclusion and Exclusion Criteria on password synchronization and to note that multi-industry presence was an inclusion criterion in 2006. The updated version of the document is now available on gartner.com.

"Survey Identifies Server Virtualization Needs and Trends" (G00150070) has been updated to replace Figure 3 with a new graphic. The corrected version is now available on gartner.com.

27 August 2007
"Magic Quadrant for Unified Communications, 2007" (G00150273) has been revised to correct the Ericsson product name to be Ericsson Unified Applications suite and MX-ONE solutions. The updated version of the document is now available on gartner.com.

Sun, IBM Will Both Benefit From Greater Solaris OS Support (G00151278), republished to correct the impression that vendors such as HP offer no Sun subscriptions or support whatsoever. There are HP systems on Sun�s hardware compatibility list, but HP does not ship Solaris or Solaris support subscriptions.

"Revisiting the Managed File Transfer Market and Vendors That Support It" (G00149338), has been revised to delete the reference to "Premier Technologies" and replace it with the correct company reference of "Primeur."

"Dataquest Insight: Emerging Electronics Give EMS/ODM Companies New Competitiveness" (G00149627), has been updated. Changes were necessary because of an oversight regarding the Figure 1 title, which mistakenly referenced Taiwanese production of IPC, DPG and GPS/PND technologies. Figure 1 actually refers to worldwide production of these technologies.

24 August 2007
In "Magic Quadrant for Unified Communications, 2007" (G00150273), a correction was made to the UC portfolio reference under Microsoft strengths, where "IBM" had been inadvertently substituted for "Microsoft." In addition, disclaimers were added for Avaya and Silver Lake Partners.

17 August 2007
"Forecast: Printers, Copiers and MFPs, Worldwide, 2006-2011" (G00148912) was republished to correct problems with doubling of U.S. and Canadian historical data; correct 91+ ppm segments forecast for U.S. and Canada; correct historical data for EMEA copiers; correct historical data for Japan (end-user spending); and supply missing Asia/Pacific spending data. The revised version of the document is now available on gartner.com.

13 August 2007
"Best Practices in Change, Configuration and Release Management" (G00150077) was republished to update a graphic to add a more representative list of network configuration vendors (although still only a sampling) to make it more equivalent to the other vendor categories.

9 August 2007
"Market Share: Storage Management Software, Worldwide, 2006" (G00150503), was republished to reflect information provided from a vendor but overlooked during the preparation of this report. A small amount of revenue was shifted from one market subsegment to another for that vendor, but the vendor's storage management software overall revenue and the report's overall revenue did not change.

2 August 2007
"IPT vs. TDM Life Cycle Purchase and Operations Costs" (G00150236), was republished to fix some rounding errors in the figures and to make the figures' column headings more explanatory. A corrected version of the document is now available on gartner.com.

The summary of our recently published document "User Survey Analysis: IT Spending Plans in the SMB Market, Asia/Pacific, 2007" (G00149943), has been updated. A corrected version of the document is now available on gartner.com.

"Case Study: Project and Portfolio Management at Transport for London" (G00146959), has been updated to correct a vendor name, Primavera Prosight. The revised version of the document is now available on gartner.com.

In "Market Share: Security Software, Worldwide, 2006" (G00150079), the pivot table was updated to correct a formula error which caused amounts to be incorrect in euros and yen.

"Magic Quadrant for Product Information Management, 2Q07" (G00148303), was republished due to a discrepancy in the i2 Technologies Strengths section. The original stated that "The last official release of i2 MDM for PIM was 6.2; release 6.2.2 was shipped in 2Q06 and supports global data synchronization workflows for suppliers, not retailers." However, it does support retailers and the document was changed to reflect this.

"Market Share: Portal, Process and Middleware Software, Worldwide, 2004-2006" (G00149788), has been updated. The names and classification of some of Software AG's products needed to be changed in Table 5-1.

24 July 2007
In "Hype Cycle for Identity and Access Management Technologies, 2007" (G00147456), we have corrected a vendor name, Fox Technologies. A corrected version of the document is now available on gartner.com.

In "Hype Cycle for Compliance Technologies, 2007" (G00148508), we have corrected a vendor name, Fox Technologies. A corrected version of the document is now available on gartner.com.

23 July 2007
In "Oracle Database 11g Could See Early Adoption" (G00150290), we stated that Oracle Database 11g was the company�s first major new release in about five years. This release was actually Oracle�s first major new release in about three years.

A Gartner First Take entitled "Oracle to Enhance IAM Offerings With Bharosa Acquisition" (G00150502) was updated on 23 July to reflect increased clarity around the agreement. An updated version of the document is now available on gartner.com.

19 July 2007
"Dataquest Insight: Top 20 Telecom Equipment Vendors, Worldwide, 2006" (G00148340) has been republished to correct some inaccuracies in tables and figures. The updated document is now available on gartner.com.

18 July 2007
Our recently published document, "Forecast: Semiconductor Back-End Equipment, Worldwide, 3Q07" (G00150271), has been updated. The summary was corrected to show back-end equipment market growth of 16%, not 14%, in 2006. Some 2005 and 2006 data points in Tables 8-1 and 9-1 were also corrected, including CAGRs for a few market segments. A corrected version of the document is now available on gartner.com.

"MarketScope for Contract Management, 2007" (G00144777) was republished due to an oversight with the vendor Selectica's rating. Selectica's rating has been changed to Promising.

16 July 2007
The "Hype Cycle for CRM Customer Service and Field Service, 2007" (G00148953) has been updated to correct the presentation of ResponseTek Networks in the Enterprise Feedback Management Technology Profile.

"Citrix Presentation Server 4.5" (G00149534) was republished to update some of Citrix's vendor information.

13 July 2007
In our recently published document,
"Market Trends: Global Telecom Market Overview, 2007" (G00144725), there was an erroneous statement on page/slide 8 that Vodafone revenues in 4Q06 were estimated. A corrected version of the document is now available on gartner.com.

"Update From SAP Sapphire Events 2007" (G00149387) has been updated to reflect current product names and strategies.

9 July 2007
"Magic Quadrant for CPM Suites, 2006" (G00144487) has been updated to reflect a vendor name change: "Infor Global Solutions" was changed to "Infor."

6 July 2007
A Gartner research document entitled: "Case Study: Queensland Government's Spatialink GIS Initiative" dated 17 April 2007 has been removed from gartner.com because new information is being reviewed to augment the usefulness of this case study.

5 July 2007
"Hype Cycle for CRM Sales, 2007" (G00148219) has been republished to reflect a vendor name change: "Infor CRM Epiphany" was changed to "Infor."

In "Case Study: Commonwealth Bank of Australia�s CommSee Is a Framework for Achieving Business Goals" (G00147839), Figure 1 was adjusted to replace a reference to CommVu with CommBiz, a multichannel integration solution.

2 July 2007
"Select the Right Monitoring and Fraud Detection Technology" (G00149716) has been revised to correct the spelling of the vendor Guardium's name. The error has now been corrected and the document has been updated on gartner.com.

Our recently published First Take, "HP's SPI Dynamics Buy Sets Trend in Application Security Testing" (G00149777), has been updated to clarify the roles of the dynamic application security testing (DAST) and static application security testing (SAST) tools within HP's total application security testing offering.

"The Gartner CRM Vendor Guide, 2007" (G00147938) has been revised to remove a factual error about DoubleClick in Section 4.1.7. The error has now been corrected and the document has been updated on gartner.com.

28 June 2007
A Gartner research document entitled "Forecast: Mobile Phone Memory Consumption, Worldwide, 2006-2011" has been retracted. The report contained inconsistencies in the data compared to a number of other Gartner reports.

25 June 2007
In our recently published document, "Forecast: Broadband Access Systems, Asia/Pacific (Excluding Japan), 2006-2011" (G00148915), our forecast for the FTTx market and, therefore, the overall broadband access market was too large. As a result, "Forecast: Broadband Access Systems, Worldwide, 2006-2011" (G00148942) also had too large a market forecast for Asia/Pacific. Corrected versions of both documents are now available on gartner.com.

A Gartner research document entitled "Oracle AIA Presents Retailers With an Alternative to Fusion Applications" has been temporarily retracted. The document is currently under revision so that we can complete a more in-depth internal review, and will be re-published shortly.

A Gartner research document entitled: "Dataquest Insight: Top 20 Telecom Equipment Vendors, Worldwide, 2006" dated 29 May 2007 contained some inaccuracies in tables and figures. We have temporarily retracted this document. It will be corrected and republished shortly.

22 June 2007
To enable easier client access, we have consolidated three sample job descriptions into a single document: "Toolkit Sample Template: Program and Portfolio Management Job Descriptions." (G00149218) The documents consolidated were previously titled "Toolkit: Job Description for a Department Project Manager," "Toolkit: Job Description for an Enterprise Program Manager" and "Toolkit: Job Description for an IT Portfolio Manager."

13 June 2007
"Magic Quadrant for Application Infrastructure for Back-End Application Integration Projects, 2Q07" (G00147400) was republished due to minor textual oversights. Sterling Commerce�s first and second published caution bullets were changed.

"A Democratization Process Will Bring Wireless E-Mail to the Masses" (G00149207) was republished due to a data error with a percentage under the Microsoft Exchange heading.

"Market Share: Application Development and Project and Portfolio Management" (G00148905) has been updated. Changes were necessary because of an oversight regarding UMT and Microsoft. Microsoft acquired UMT's PPM product in January 2006. UMT's historical revenue needed to be added to Microsoft's revenue for 2004 and 2005 to be consistent with all acquisitions listed in this report.

12 June 2007
In "Forecast: Printers, Copiers and MFPs, Asia/Pacific, 2006-2011" (G00149252) the pivot table has been revised to correct the forecast data for India and Taiwan.

In "Forecast: Printers, Copiers and MFPs, Worldwide, 2006-2011" (G00148912) the pivot table has been revised to correct the data for shipments and end-user spending in Asia/Pacific and North America, and to add data on average selling prices.

6 June 2007
"Dataquest Insight: Worldwide IT Professional Services Market Size and Forecast for SOA, Web Services and Web 2.0, 2005-2010" (G00148008) has been updated to replace Figure 4 with the correct graphic and to replace the key findings that are based on data from Figure 4. An updated version of this document is now available on gartner.com.

29 May 2007
A Gartner report entitled "The Future of Sprint's Fixed-Line Business" dated 11 May 2007 (G00148185) has been updated to correct some factual errors. An updated version of this document is now available on gartner.com.

"Data Deduplication Is Poised to Transform Backup and Recovery" (G00148975) has been revised with a number of clarifications to reflect additional vendor comments.

15 May 2007
In our recently published document, "Toolkit: Security Program Maturity Timeline Update, 2007" (G00147195), an incorrect figure was inserted for Figure 5. A corrected version of the document is now available on gartner.com.

14 May 2007
"MarketScope for Employee Performance Management Software, 2007" (G00147791) has been revised to correct the TotalPerformance product by SumTotal Systems.

"MarketScope for Contact Center Workforce Optimization, 2007" (G00147307) has been revised to update information about Aspect's OEM agreements with Merced Systems and Aim Technologies.

10 May 2007
The title of "Cut Costs and Boost Environmental Benefits by Shutting Off PCs and Monitors" (G00146190) has been changed to "Cut Costs and Boost Environmental Benefits by Not Leaving PCs Powered On Unnecessarily," and text has been changed from saying "turn off PC equipment" to saying "lower the power state of PC equipment."

4 May 2007
"Magic Quadrant for Desktop Outsourcing Services, North America, 2007" (G00146554) has been republished to correct the date of the Magic Quadrant (from 2006 to 2007) in the title. The revised version is now available on gartner.com.

"Magic Quadrant for Help Desk Outsourcing, North America, 2007" (G00146403) has been republished to correct the date of the Magic Quadrant (from 2006 to 2007) in the title. The revised version is now available on gartner.com.

2 May 2007
In the recently published "Market Trends: IT Outsourcing, Europe, 2007" (G00147413), we have removed Unilog from the National/Regional Champions Sample List, and we have added LogicaCMG to the Global Multiregional Sample List. The change reflects the acquisition in 2006 of Unilog by LogicaCMG.

"Magic Quadrant for Web Conferencing, 2007" (G00147406) has been updated to correct "Netmeeting one2meet V4" to "Netviewer one2meet V4." The revised version is now available on gartner.com.

"Dataquest Insight: Media Industry Primer, 2007" (G00147562) has been updated to replace a duplicate figure, Figure 8, with the correct graphic, "Key Influencers Map."

We have revised a recommendation in "Oracle Continues Utility Application Market Consolidation" (G00148501) to clarify that we were speaking of the viability of a product, not of a company. The Recommendation should read: "This is good news because it addresses Lodestar's product viability and will provide accelerated R&D funding for its energy commodity management products."

1 May 2007
"Data Center Power and Cooling Scenario: Options for the Road Ahead" (G00148017) has been updated to change the product name "C-Class blade server from HP" to "HP BladeSystem c-Class."

"Who's Who in Inventory Strategy Optimization" (G00141607) has been revised to remove incorrect information about LogicTools.

In our 2006 report, "Forecast: Mobile Network Infrastructure, Eastern Europe, 2003-2010," our assumptions about price levels and connection numbers were too high. This document has been retired and an updated version, "Forecast: Mobile Network Infrastructure, Eastern Europe, 2003-2010 (1Q07 Summary)" (G00148439), is now available on gartner.com.

26 April 2007
In the recently published "How to Secure and Manage Enterprise Wireless E-Mail Deployments" (G00144485), several new paragraphs have been added to provide additional foundational content.

24 April 2007
In "The Gartner CRM Vendor Guide, 2007" (G00147938) we have corrected the spelling of "Vangent" in Section 7.1; updated the list of "other sales vendors" in Section 5.9; and clarified the "CAS Software AG" company name in Sections 3.2 and 8.0.

23 April 2007
In the recently published research, "The ITCM Market Presents a Confusing Vendor Landscape" (G00142099), two sentences have been added to the write-up on BMC. The additional text is the fourth and fifth sentences of this paragraph.

In "Use Content Management as a Competitive Sales Weapon" (G00138878), the vendor name was changed from Illinois Tool Works to Click Commerce throughout.

In "MarketScope for Contact Center Workforce Optimization, 2007" (G0014730), the vendor name was changed from Envision Software to Envision Telephony.

20 April 2007
"No 'Leader' Exists in SOA Governance ... At Least Not Yet" (G00146582) has been revised to add WebLayers to list of vendors that provide policy management, enforcement and monitoring for SOA governance in Note 1.

We have revised a recommendation in "Global Imaging Systems Will Offer Xerox a Strong SMB Foothold" (G00147917) to correct an error. The amended text specifies advice for both small-and-midsize business customers and enterprise customers.

19 April 2007
"EMC Licenses Network Management Functionality to Microsoft System Center Operations Manager" (G00147530), in the "Putting the Puzzle Together" section, the final paragraph contained erroneous information. We have corrected the error and republished the document.

18 April 2007
In the recently published "Magic Quadrant for Content Monitoring and Filtering and Data Loss Prevention, 2Q07," G00147610, Gartner stated information that was incorrect in the second bullet under Proofpoint's Cautions. The document has been updated accordingly.

14 April 2007
"Infrastructure Utility in Practice: Offerings, Data Centers and Clients" (G00147168), has been revised to remove an incorrect acronym for the National Labor Relations Board and to correct the name of the Food Standards Agency in the U.K. and to correct information for Siemens SIS.

Our March 15, 2007 report, "Cisco Application Networking Services: Enterprises Must Demand Continued Execution' (G00145040), contained some factual errors. These errors have now been corrected and the document has been updated on gartner.com.

"No 'Leader' Exists in SOA Governance - At Least Not Yet" (G00146582), has been revised to correct the spelling of SOAMasterClass.com.

13 April 2007
In "Dataquest Insight: Java and BREW in Mobile Devices" (G00146649), there was a calculation error in the 2010 numbers, which resulted in the percentage of sales figures in Tables 2 and 4 to be wrong. A corrected version of the document is now available on gartner.com.

In "Magic Quadrant for Multichannel Campaign Management, 1Q07" (G00147196), bulleted information about RightNow's strengths was corrected.

5 April 2007
In our 3 April 2007 report, "Dataquest Insight: Semiconductor Manufacturing Equipment Sales Expanded in 2006" (G00147792), the net market total for 2005 revenue in Table 1 was corrected to $34,141.2 million. In the WFE section, some equipment growth data points were also adjusted in the segment highlights. A corrected version of the document is available on gartner.com.

4 April 2007
In "The Flavors of E-Procurement Extend Beyond Software as a Service and On-Premise" (G00146768), a correction was made to Figure 1, the headings and subheadings in the text were corrected, and extraneous text was removed. A corrected version of the document is available on gartner.com.

"Dataquest Insight: Business Process Outsourcing for Financial Services, Western Europe, 2007" (G00146250), has been revised to correct the number of transactions processed and clarify T-Systems' relationship with ITS.

27 March 2007
In "Magic Quadrant for Storage Resource Management and SAN Management Software, 2007" (G00146578), a correction has been made. In the vendor comment field for Symantec, text was updated.

26 March 2007
In the recently published "MarketScope for Segregation of Duties Controls Within ERP, 2007" (G00145412), there was a misspelling of a company name in the Vendor Product/Service Analysis section. The correct company name is D2C Solutions.

21 March 2007
"Key Issues for Integration and Infrastructure Appliances" (G00146194), has been revised to include missing text from the eighth bullet point.

16 March 2007
"Cool Vendors in Integration and Platforms, 2007" (G00146725), has been revised to correct the name IDS Scheer.

In "Gartner 2006-2007 IT Spending and Staffing Report: North" (G00146284), three metrics have been updated. In Table 5, in the Key Metrics section, "Average IT operating budget per employee" was changed to $6,800. Under the "Total IT Spending Distribution by Category (%)" section, the "ESPs" value was changed to 10% and "Telecommunications" to 14%.

8 March 2007
"Market Trends: Servers, Worldwide, 3Q06" (G00145269), revenue figures in Tables 1 and 2 were originally labeled "millions of dollars". These figures, now corrected, are dollars, not millions of dollars.

02 March 2007
In our 2 February 2007 report, "Dataquest Alert: Worldwide PDA Shipments Grew 18.4% in 2006" (G00146189), we stated that Dell is exiting the PDA business. While Dell will no longer design or sell Axim-branded PDAs, it will act as a reseller of other brands. A corrected version of the document is available on gartner.com.

1 March 2007
In the recently published, "Who's Who in Inventory Strategy Optimization" (G00141607), has been revised to correct the name of MCA Solution's product "Service Planning and Optimization".

23 February 2007
In the recently published, "Extended Validation SSL Certificates: A Big Step Forward, but More Progress Is Needed" (G00146192), there was confusion about whether clients had to wait for Vista for IE7 to be able to use EV SSL certificates and for a green URL bar to be shown. Gartner adjusted some Strategic Planning Assumption dates and provided clarification in Note 2.

In our 2 February 2007 report, "Dataquest Alert: Worldwide PDA Shipments Grew 18.4% in 2006" (G00146189), we stated that Dell is exiting the PDA business. While Dell will no longer design or sell Axim-branded PDAs, it will act as a distributor of other brands. A corrected version of the document is available on gartner.com.

22 February 2007
In our 16 February 2007 report, "Vendor Rating: Open Text" (G00140947), the "Financial � Outlook: Positive" section stated that Open Text�s FY04 sales figure was $123.7 million. The actual figure was $291.1 million. The document has been corrected in the version currently available on gartner.com.

08 February 2007
In our 4 January 2007 report, "Financial Services and Healthcare Industries Lead Five-Year IT Spending Growth" (G00145371), we erroneously referred to the government market as having one of the highest year-over-year growth rates when in fact it should be the financial services sector. The document has been corrected in the version currently available on gartner.com.

07 February 2007
In "Use Content Management as a Competitive Sales Weapon" (G00146053), the vendor name was changed from Landslide (www.landslide.com) to Brainshark (www.brainshark.com).

02 February 2007
In our 23 January 2007 report, "Dataquest Insight: Retail Industry Primer, 2006" (G00145607), we erroneously referenced the insurance sector and the federal government market in Section 3 when in fact we were discussing the retail sector. The document has been corrected in the version currently available on gartner.com.

The "MarketScope for Records Management, 2007" (G00145243) has been republished to reflect recent changes to the names of some firms. In particular, references to "Stellent" have been amended to "Oracle/Stellent." Also, text has been amended to indicate that Stellent is a wholly-owned subsidiary of Oracle.

Forecast: Wireless LAN Semiconductors, Worldwide, 2002-2011 (145696) by Stan Bruederle has been republished. The updated version contains two revised table titles (in Table 1-4, "Millions of Dollars" is now "Thousands of Dollars", and in Table 1-2, "Thousands of Units" has been deleted). Also in table 1-4, one number has been amended (E:183, which now reads 1,159,779).

01 February 2007
"Magic Quadrant for Business Intelligence Platforms, 1Q07" (G00145507), dated 26 January 2007 (G00146098), has been republished to correct scaling issues of the dots in the PDF version of the Magic Quadrant.

29 January 2007
Gartner Dataquest has corrected some of its statistics for market shares in the application delivery controller segment of the worldwide market for application acceleration equipment in 3Q06. The revised numbers, published on 29 January 2007 in "Market Share: Application Acceleration Equipment, Worldwide, 3Q06" (G00146098), put Nortel in fifth place for revenue from application delivery controllers in 3Q06, with a market share of 5.2%. The incorrect figures were published on 7 December 2006 in an identically titled document coded G00145252, which has been withdrawn.

15 January 2007
We have revised In "AT&T Closes BellSouth Deal by Making Only Small Concessions" (G00145639), we incorrectly stated that AT&T would give up the 2.3 and 2.6 GHz spectrum owned by BellSouth. We have updated this document to reflect the specific conditions that AT&T agreed to abide by following the transfer of this spectrum. We also clarified the recommendation on BellSouth data services to "don't sign up for new BellSouth data services unless they are part of a new portfolio/platform."

9 January 2007
We have revised "Market Share and Forecast: CDI Hub Software, Worldwide, 2005-2010" (G00145406), dated 21 December 2006. Its new title is "Market Share and Forecast: CDI Hub Software, Worldwide, 2005-2010 (Composite View)." We�ve changed the summary to reflect the fact that this report offers a composite view of the CDI market, and we�ve added Reference 7-4, "Definition of a Composite View of the Market," to Chapter 7. In the pivot table, we�ve disabled the country-level view.

8 January 2007
The "Magic Quadrant for Network Intrusion Prevention System Appliances, 2H06", G00144735, has been revised to update the product description for 3Com to explain the status of the M60 product. The product descriptions for DeepNines were also revised to include three versions of products, rather than the two versions that were included in the original report.