Corrections 2008

A listing of corrections, errors and omissions.

Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.

30 December 2008
In "Toolkit: IT Infrastructure and Operations Key Initiatives, an Introduction" (G00163135), we updated the companion research that was originally associated with this Toolkit. An updated version of the document is now available on gartner.com.

24 December 2008
In "SWOT: EMC Storage Systems Division, Worldwide" (G00162681), we updated the first paragraph of the "Implications for the Company Being Profiled" section to include the following sentence: "They will also pay more attention to vendors' financial stability and staying power." An updated version of the document is now available on gartner.com.

23 December 2008
"Vendor Rating: Novell, 2008" (G00162399), has been updated to correct a number of errors introduced during the publishing process, including a mistake in the Vendor Rating table, in which the rating for Collaboration was published as a Caution.

The following corrections have been made:
In the Vendor Rating table, the rating for Collaboration was mistakenly published as a "Caution." It has been changed to "Promising."

The heading for the Collaboration section was also changed from "Caution" to "Promising" to reflect the change to the Vendor Rating table.

In the Windows-Linux Interoperability section, the phrase "Xen-based SELS and SELS guests" was changed to "Xen-based SLES and SLES guests" to correct a transposition to the acronym.

In the Sales Distribution section, the phrase "to buy certificates for SELS service and support" was changed to "to buy certificates for SLES service and support" to correct a transposition to the acronym.

In the Collaboration section, the phase "calendar management" was changed to "task management" to correct a redundancy.

An updated version of the document is now available on gartner.com.

22 December 2008
"Case Study: An Chiem – A Higher Education Shared Service That Works" (G00162603), has been republished to correct the student enrollment numbers in Note 1. An updated document is now available on gartner.com.

19 December 2008
"MarketScope for Insurance Incentive Compensation Management Applications" (G00163495), has been republished to correct two data points regarding Callidus Software: the number of live life insurance customers by region (in Table 1) and the number of customers using its TrueComp Manager software. A revised version of the document is available on gartner.com.

The following documents have been republished:
"Market Share: Mobile Network Infrastructure, Worldwide, 2007" (G00159871)
"Market Share: Mobile Network Infrastructure, Western Europe, 2007" (G00159187)
"Market Share: Mobile Network Infrastructure, North America, 2007" (G00159190)
"Market Share: Mobile Network Infrastructure, Latin America, 2007" (G00159632)
"Market Share: Mobile Network Infrastructure, Middle East and Africa, 2007" (G00159191)

This was because our data source for the vendor revenue data contained some discrepancies. As a result, our vendor revenue totals in each document�s Market Size and Share chapter have been updated. The updated files are now available on gartner.com.

18 December 2008
In "MarketScope for E-Discovery Software Product Vendors" (G00163258), the ratings chart contained incorrect ratings for AXS-One, CA and Open Text. An updated version of the document is now available on gartner.com.

17 December 2008
"Forecast: Voice Switching, Control and Applications, EMEA, 2007-2012 (4Q08 Update)" (G00163198) has been republished to correct figures in the first table for each region. A revised version is now available on gartner.com.

16 December 2008
"Toolkit: Use Best Terms and Conditions in Cellular Negotiations to Save Millions of Dollars Over Two Years" (G00158497) was republished to correct cell B9 in the spreadsheet, which should read "$0.09 per minute." An updated version of this document is available on gartner.com.

"Dataquest Insight: Selected Mobile and Consumer Electronics, Preliminary Forecast Update, 4Q08" (G00164078) has been republished to remove the word "Preliminary" from the title and to update the list of co-authors. An updated version of the document is available on gartner.com.

15 December 2008
"Market Share Analysis: Preliminary Total Semiconductor Revenue, Worldwide, 2008" (G00164209) was updated to change the company name "Fujitsu" to "Fujitsu Microelectronics." The revised document is now available on gartner.com.

12 December 2008
"Invest Insight: Virtualization Market Forecast" (G00164158) has been republished to reflect updates in our virtualization revenue data. The bottom two rows in Table 1 contain updated revenue figures, and we have adjusted the text in the body of the document to reflect these new revenue numbers. The updated version is now available on gartner.com.

"Magic Quadrant for MFPs and Printers" (G00163288) has been republished to correct the name of the HP Open Extensibility Platform. A corrected version of the document is now available on gartner.com.

"Market Overview: IT Services Providers in India, 2008" (G00162598) has been republished to change "Siemens Business Services" to "Siemens IT Solutions and Services" in the footnote to Table 1." An updated version of the document is now available on gartner.com.

11 December 2008
"Market Share: Mobile Devices by Region and Country, 2Q08" (G00161295) has been republished to include the market share for Nokia in Figure 16-3, which was missing from the originally published figure. An updated version of the document is available on gartner.com.

"PLM Is Fundamental to Green Products" (G00163485), has been republished to correct the spelling of three vendor names: Infor and PTC in a list of product design and PLM capability providers, and Synapsis in a list of specialists in environmental-compliance-augmented PLM capabilities. An updated version of the document is now available on gartner.com.

"Trade Finance Must Change" (G00163571), has been revised to: include a subsection, "Banks Must Understand and Support Physical and Financial Supply Chain Linkages"; retitle Figure 1; and restore Figure 2, which had been omitted.

In "Dataquest Insight: OSS Market Overview and Strategic Scorecard for Vendors, 2008" (G00162243), Comptel's Overall Viability rating in Figure 1 and Figure 5 was mistakenly given as "ST" for Stable, when in fact, it should have been "S" for Strong. An updated version of the document is now available on gartner.com.

10 December 2008
"Dataquest Insight: Semiconductor Inventory Outlook (4Q08 Update)" (G00163400) has been updated to revise the wording in the first sentence of the Overview section and the inventory level percentage shown in the third bullet point of the Key Findings section. A corrected version of the document is now available on gartner.com.

9 December 2008
In "Market Share: Smartphones, Worldwide, 3Q08" (G00164058), we made a small clarification to the second paragraph of the Analysis section, so that it was clear we were talking about North America as opposed to just the U.S. with regard to RIM's sales numbers. An updated version of the document is now available on gartner.com.

"Without Profiler-Enforcers, Healthcare IT Standards Cannot Enable Interoperability" (G00163267), has been republished to correct the numbers of two technical committees in Table 2. An updated version of the document is now available on gartner.com.

In "Forecast: Mobile Devices, Worldwide, 2003-2012 (4Q08 Update)" (G00164190), a technical error caused incorrect numbers to appear in some of the pivot tables. An updated version of the document is now available on gartner.com.

8 December 2008
The following documents have been republished:
"Telecom Operations Management Systems: Market Drivers and Key Players, Worldwide, 2008-2015" (G00162350),
"Telecom Operations Management Systems: Market Drivers and Key Players, Asia/Pacific and Japan, 2008-2015" (G00162086),
"Telecom Operations Management Systems: Market Drivers and Key Players, Americas, 2008-2015" (G00161844),
"Telecom Operations Management Systems: Market Drivers and Key Players, EMEA, 2008-2015" (G00162005), and
"Telecom Operations Management Systems: Market Drivers and Key Players, Worldwide, 2008-2015 (Datasheets)" (G00162642). This was to update the vendor information for Oracle and Nokia Siemens Networks in the figures/table detailing the leading TOMS providers. Updated versions of these documents are now available on gartner.com.

In "Dataquest Insight: How the Changing Global Economic Outlook Will Affect the IT Spending Forecast in EMEA Through 2010" (G00163183), Figure 2 mistakenly appeared twice and Figure 3 was omitted. The problem has been rectified and the document republished with the corrected figures.

5 December 2008
In "User Survey Analysis: ERP in Thailand, Malaysia and Vietnam, 2008-2009" (G00163204), the chart on slide 16 has been revised due to a publishing error. An updated version of the document is now available on gartner.com.

4 December 2008
In "Forecast: Mobile E-Mail Services, Worldwide, 2H08" (G00162006) had been republished to clarify the title of Chapter 1. An updated version of the document is now available on gartner.com.

2 December 2008
In "SWOT: Alcatel-Lucent, Edge Service Provider Routers and Switches, Worldwide" (G00162142) has been republished to remove an inaccuracy in the notes pages of Slide 5 regarding products in the IP Router portfolio. The revised document now appears on gartner.com.

In "Findings: Illiquid Market Threatens the Operations of Privately Held ADAM Companies" (G00161982) has been republished to clarify the title. An updated version of this document is available on gartner.com.

26 November 2008
In "Magic Quadrant for Web Access Management" (G00162160) has been republished to correct a product name in the Evidian section and to remove a caution in the Sun Microsystems section. An updated version of the document is available on gartner.com.

21 November 2008
"Dataquest Insight: Semiconductor Capacity Reflects Gloom in Memory Markets, 4Q08 Update" (G00162855), has been republished to change the average size of retired memory fabs on Page 6 from 91,955 to 82,409 wafer starts per month.

"Market Share: Host Bus RAID Controllers, Worldwide, 2007" (G00162347), has been republished to correct data in Table 1-10. The sum for 2007 in the table was incorrectly calculated, resulting in year-over-year growth and vendor market share percentages being incorrect. These errors have been corrected and the revised document is now available on gartner.com.

20 November 2008
"Magic Quadrant for Midrange Enterprise Disk Arrays" (G00162125), has been republished to clarify Nexsan's financial position in its fiscal year ending 30 June 2007. The revised document now appears on gartner.com.

The "Predicts 2009: CRM Customer Service and Support" (G00162742), document has been revised to correct the formatting and links. An updated version of this research is available on gartner.com.

"Options for Enterprise PC Backup Are Still Limited" (G00160375), was republished to change the status of "Block change sent only" for Symantec DLO NetBackup 6.1, Backup Exec. 12.0 in Table 1 from "Yes" to "No." Symantec does not send block changes only. An updated version of this note can be found on gartner.com.

10 November 2008
"Function Points Used as a Pricing Method Raise Challenges for AD Contracts" (G00159900), has been republished to correct generalizations made about function point use and to supplement some of the points made in the research with more data and facts. This document has been reviewed and revisions have been made to the Key Findings, Recommendations and Key Challenges sections. In the section titled "How an IT Sourcing Team Should Use the FP Method," we supplemented the original first bullet point with examples of the FP estimating tool. The updated document is now available on gartner.com.

18 November 2008
For "Toolkit: Understand Your Supply Chain's Complexity to Reduce Business Costs and Mitigate Risk" (G00162515), the ZIP file download document, complex_supplychain_v6.xls, was corrected to add a missing calculation. An updated version of this Toolkit is available on gartner.com.

17 November 2008
"Dataquest Insight: x86 Server Forecast Outlook and Intel's and AMD's Market Share, Worldwide, 2007-2012" (G00158926), has been updated. The Recommendations section has been modified to provide a balanced view. The corrected version is now available on gartner.com.

12 November 2008
In "Energy Savings via Virtualization: Green IT on a Budget" (G00161153), the range of higher-end-server memory capacities, in the paragraph preceding Table 2, was erroneously given in dollar amounts, rather than gigabytes. An updated version of the document is now available on gartner.com.

11 November 2008
"MarketScope for Remote Monitor Services (Global)" (G00161002), has been republished to revise the vendor description for Infosys. In addition, Table 6 was revised (Shanghai, China and Budapest, Hungary were added). The corrected version of this document is now available on gartner.com.

10 November 2008
In "Magic Quadrant for the IT Service Desk" (G00160687), in Note 2, we have corrected the product name for Axios Systems from "assist" to "assyst." An updated version of this document is available on gartner.com.

6 November 2008
"SWOT: Seagate Technology, Worldwide," (G00159401) has been republished to correct data in Figure 16. Data from an earlier version of the figure was mistakenly used to construct the figure. The revised document with the corrected data now appears on gartner.com.

"Dataquest Insight: Software Markets Will Weather Economic Storm, but a Slowdown in Annual Growth Rates Is Visible" (G00161918) has been updated. Changes were necessary because Gartner's estimate concerning the percentage of software forecast revenue that comes from maintenance and support streams (which is more than 50%) was misstated in the original version as 70%. An updated version of the document is now available on gartner.com.

"Australian Department of Defence Offers a Model for Complex Enterprise Security Governance Projects" (G00159751) has been republished to correct the source of material presented in Figure 1. A corrected version of the document is now available on gartner.com.

30 October 2008
"Case Study: Fujitsu Siemens Computers Migrates to One E-Mail Data Center" (G00161940) has been changed to remove the phrase "(and 30% compared to the distributed Exchange 5.5 deployment)" from the first bullet point in the Results section. An updated version of the document is now available on gartner.com.

29 October 2008
"Hype Cycle for Data and Application Security, 2008" (G00160731) has been republished to add the "Digital Rights Management (Enterprise)" profile to the document and figures. An updated version of the document is available on gartner.com.

24 October 2008
"Dataquest Insight: Femtocell Market is Unlikely to Take Off Before 2012" (G00161842) has been republished to change the geographical references for Cable & Wireless� deployment of Tesco�s 2G base stations. An updated version of this document is available on gartner.com.

"Toolkit: Data Center IT Services and Outsourcing Pricing" (G00161478) has been republished to clarify pricing text in the Mainframe, Midrange and Centralized Storage sections. An updated version of this document can now be found on gartner.com.

23 October 2008
"Market Overview: Authentication" (G00159589) has been updated to include additional information about the vendor Arcot. An updated version of this document is available on gartner.com.

"Findings From the Gartner-AMDIS Survey of Chief Medical Informatics Officers" (G00158990) has been republished to replace the chart appearing as Figure 9, which shows the medical specialties of survey respondents. An updated version of the document appears on gartner.com.

22 October 2008
"Magic Quadrant for Higher Education Administrative Suites" (G00161549) has been updated to reflect the fact that Datatel did not acquire ActiveCampus Portal but developed it as a new application after the acquisition of Active Admissions and ActiveAlumni. An updated version of the document is now available on gartner.com.

"Case Study: P&C Insurer Embraces E-Signatures to Improve Direct Sales" (G00161438) has been republished to remove the statement that Silanis is a .NET application. A corrected version of the document is now available on gartner.com.

"MarketScope for Remote Support Services (Global)" (G00161003) has been republished. The original report listed some erroneous remote support locations in the Satyam table (Table 21), while some supported countries were missing from that table. A corrected copy of this MarketScope can now be found on gartner.com.

"Toolkit: Request for Proposal for ESB Suite Software" (G00161587) has been republished to update some definitions in the ESB Suite Requirements attachment. An updated version of the document is now available on gartner.com.

"Dataquest Insight: Green Phones; Is the Handset Industry Really Green?" (G00161493) has been republished to extend the phrase "Working with carriers to develop take-back programs," with the following additional information: "that drive higher recycling rates for the industry." This can be found under the Motorola entry in Table 1. A corrected version of the document is now available on gartner.com.

21 October 2008
"The Folly of Fibre Channel Over Ethernet" (G00161679) has been republished to correct the probability in the Strategic Planning Assumption. A corrected version of the document is now available on gartner.com.

'India-3' Are the Emerging Megavendors" (G00158585) has been republished to correct errors in Table 1 regarding Accenture's and EDS's revenue figures for previous years. An updated version of the document is now available on gartner.com

20 October 2008
"Market Trends: International Data Services, North America, 2008" (G00161299) has been republished to revise a vendor reference in the "Frame Relay/ATM" section. A corrected version of the document is now available on gartner.com.

"Gartner Survey Highlights Company Burden of Vetting Third-Party Security Controls" (G00162100) has been republished to replace an earlier draft with the final version of the document. The corrected document is now available on gartner.com

17 October 2008
"Market Overview: Authentication" (G00159589) has been updated to include additional information about the vendor Arcot. An updated version of this document is available on gartner.com.

"Microsoft System Center Operations Manager 2007: Still Making Progress in the Market" (G00159167) has been changed to correct the name of the product. An updated version of this document is available on gartner.com.

16 October 2008
In "Dataquest Insight: Long-Term Server Forecast, Asia/Pacific, 2008-2013, October 2008 Update" (G00161330), several subheadings in Table 1 and Table 2 were placed in the wrong order. The tables have been corrected and the updated document is now available on gartner.com.

In "Leverage a Multitier HR Service Delivery Model to Improve Efficiency" (G00161649), we have updated Figure 1, showing current percentages, in the "Analysis" section. An updated version of this document is available on gartner.com.

15 October 2008
"Symantec's Big Move Into SaaS Will Likely Be Rocky" (G00162251) has been revised to delete the following sentence in the second paragraph of the Analysis section: "E-mail security and Web security SaaS business margins differ from those of the antivirus software business," and replacing it with: "Symantec will have to carefully reconcile how the company positions its two e-mail security businesses to its customers and its sales team and product groups." The revised version of the document is now available on gartner.com.

In "MarketScope for Web Content Management" (G00158654), we incorrectly stated that Alfresco, Zope, Plone and OpenCMS were all examples of LAMP-based OSS offerings. This reference has been removed and an updated version of the document is now available on gartner.com.

14 October 2008
"Critical Capabilities for Unified Communications" (G00160464) has been updated to add Note 1, "Critical Capabilities Methodology." An updated version of this document is available on gartner.com.

"Market Share: IT Services, Worldwide, 2007, Rankings Update" (G00161613) has been republished to correct errors in the percentages in the "Difference" column in Table 3. The percentages originally published were multiplied by a factor of 100 due to an editing error.

10 October 2008
"Dataquest Insight: x86 Server Forecast Outlook and Intel's and AMD's Market Share, Worldwide, 2008-2013" (G00158926) and "Report Highlight for Dataquest Insight: x86 Server Forecast Outlook and Intel's and AMD's Market Share, Worldwide, 2008-2013" (G00161698) have been updated. Changes were necessary because the date range in the original titles (2007-2012), indicating the forecast period, was incorrect. An updated version of the document is now available on gartner.com.

9 October 2008
"Market Share: Application Acceleration Equipment, Worldwide, 2Q08" (G00161728) has been republished to correct the market share for and position of Blue Coat Systems. An updated version of the document is now available on gartner.com.

8 October 2008
In the recently published "Dataquest Insight: Healthcare Provider Industry Primer, 2008" (G00161325), the same figure was inadvertently used for Figures 10 and 11. The correct figure has now been inserted for Figure 10. An updated version of the document is now available on gartner.com.

"Dataquest Insight: x86 Server Forecast Outlook and Intel's and AMD's Market Share, Worldwide, 2007-2012" (G00158926) has been updated. Changes were necessary to clarify the fact that AMD's current market strategies � and not the market's current strategies, as stated in the original document � need to improve to strengthen the company's hold on its core markets.

7 October 2008
"Trends on Better IT Asset Management" (G00161024) has been republished to add the word "IT" to the title. An updated version of the document is available on gartner.com.

"Forecast: IPTV Subscribers and Service Revenue, Worldwide, 2006-2012" (G00116188) has been republished to correct figures for Premium-Package IPTV Subscribers in Tables 1-1 and 1-7. An updated version of the document is now available on gartner.com.

"Forecast: IPTV Subscribers and Service Revenue, Western Europe, 2006-2012" (G00160726) has been republished to correct figures for Premium-Package IPTV Subscribers in Tables 1-1 and 1-10. An updated version of the document is now available on gartner.com.

3 October 2008
"Dataquest Insight: Semiconductor Alliances, Worldwide, 2Q08" (G00160935) has been republished to correct a reference to 1Q08 in the Summary. This document lists alliances between companies in the electronics industry that were made public during 2Q08, not 1Q08, as was previously stated. A revised version of this document is available on gartner.com.

"Quarterly Statistics: Disk Array Storage, EMEA" (G00137137), "Quarterly Statistics: Disk Array Storage, All Regions" (G00138370), "Quarterly Statistics: Disk Array Storage, All Regions, All Countries" (G00138371) and "Quarterly Statistics: Disk Array Storage, Japan" (G00150254) have been republished to rectify incorrect coding of iSCSI SAN into DAS in the Japanese market. No worldwide revenues, units or capacities were changed for 2Q08, and the republished numbers do not affect market shares for the vendors listed. An updated version of each document is now available on gartner.com.

1 October 2008
"Magic Quadrant for Information Access Technology" (G00161178) mistakenly said that "Recommind is the only Visionary in this year's Magic Quadrant, as changes in our inclusion criteria eliminated all other previous members of this quadrant." In fact, there are two Visionaries in this year's Magic Quadrant: Recommind and Exalead. The sentence has been corrected accordingly and the revised version of this document is now available on gartner.com.

29 September 2008
"Dataquest Insight: Dollar Fluctuations Impact Software Companies' Growth Rates in 2007 and 2008" (G00152161) has been updated. Changes were necessary because the y-axis data in Figure 1 (which shows reported dollar-valued versus constant-currency software market growth rates from 2005 through 2008) was misstated in the original version. An updated version of the document is now available on gartner.com.

"Forecast: Enterprise Software Markets, Worldwide, 2007-2012, Update" (G00161705) has been updated. Changes were necessary because there was a mistake in a formula that developed the euro data in Table 2-1 (the pivot table) in the original version. An updated version of the document is now available on gartner.com.

"Tutorial: Enterprise Master Person Index" (G00161211) has been republished to reflect the fact that Orion's Concerto EMPI uses the probabilistic matching algorithms of Identity Systems, not those of Initiate. An updated version of this document is available on gartner.com.

26 September 2008
"Emerging Technology: SaaS-Based Sales Performance Management Ready for Prime Time With SMBs" (G00161417) has been republished to correct the names of two companies, Callidus Software and Varicent Software, in Table 1. A corrected version of the document is available on gartner.com.

25 September 2008
"Who's Who in Card-Payment-Related Fraud Management Systems" (G00159143) has been republished to correct ACI Worldwide's NASDAQ symbol and the location of its headquarters. An updated version of this document is available on gartner.com.

"Q&A: Price and Merchandise Optimization in Retail" (G00161117) has been updated to reflect the addition of the vendor Aldata to Figure 1. The revised version of this document is now available on gartner.com.

"Q&A: Price and Merchandise Optimization in Retail" (G00161117) has been updated to reflect the addition of the vendor Aldata to Figure 1. The revised version of this document is now available on gartner.com.

24 September 2008
"MarketScope for Securities Processing Systems" (G00160652) has been republished to correct the date that SunGard was founded. A corrected version of the document is now available on gartner.com.

"Hype Cycle for Infrastructure Protection, 2008" (G00161383) has been republished to add Tizor to the Sample Vendors section in the Database Activity Monitoring (DAM) technology profile. A corrected version of the document is now available on gartner.com.

22 September 2008
"Forecast: Application Acceleration Equipment, Worldwide, 2005-2013" (G00161468) has been republished to correct a calculation error in Table 2-8. A corrected version of the document is available on gartner.com.

"FEMA Will Play Middleman in Emergency Alert System" (G00160680) has been republished to eliminate an incorrect definition for the WARN Act. In the context of the document, WARN stands for "Warning, Alert and Response Network."

"MarketScope for High-End Enterprise Disk Arrays" (G00160648) has been revised to delete the following sentence in the section on Hitachi/HDS: "Additionally, Gartner clients have not reported any cases of data loss or unplanned downtime with the USP V or USP VM models; a further indication of the product's stability and the positive customer experience that USP V/USP VM users are having." The revised version of the document is now available on gartner.com.

19 September 2008
In "Quantifying the Value of Green Storage Technologies" (G00159804), Figure 1 had mislabeled axes. The previously labeled "Dollars" axis was changed to "Raw TBs," and the previously labeled "Raw TBs" axis was changed to "Dollars." An updated version of this document can now be found on gartner.com.

"Market Share: Enterprise Ethernet Switches, North America, 2Q08" (G00161570) has been republished to remove an erroneous footnote under Tables 3-1 and 3-2. The corrected document now appears on gartner.com.

"Gartner 2008 North American Enterprise CPR Generation Evaluation: Nearly Half the Products Evaluated Have Finally Reached Generation 3" (G00161139) has been republished to correct an error in Figure 2. The graphic indicated that Eclipsys was rated a partial Generation 3 for display, when in fact the product met all the criteria to be judged a full Generation 3 for that core capability. Eclipsys Sunrise met or exceeded the Generation 3 criteria for all capabilities and, as indicated in the text, is now considered to be a full Generation 3 CPR. An updated version of this document is now available on gartner.com.

17 September 2008
"Market Share: Enterprise Wireless LAN Equipment, Worldwide, 2Q08" (G00161310) has been republished to correct numbers in the document summary. The corrected document now appears on gartner.com.

"Dataquest Insight: Application Development Software Market Share Analysis, Asia/Pacific, 2007" (G00159758) has been republished based on updated guidance and additional analysis of the data. The 2006 and 2007 revenue statistics for the SCCM mainframe and distributed subsegments have been revised for CA�s SCCM product business. Table 1 and Figure 2 have also been revised to reflect these changes. An updated version of the document is now available on gartner.com.

16 September 2008
"Toolkit: Risk Program Maturity Assessment 1.2" (G00159384) has been republished to correct a formatting error in the Maturity Assessment Tool. The answer choices from the Baseline tab now replicate to the Privacy and Compliance spreadsheets. An updated version of this document is now available on gartner.com.

"Magic Quadrant for E-Mail Security Boundaries" (G00160125) was revised to correct factual errors. Marshal�s geographic origin and the places in which it conducts business were corrected. Incorrect information regarding product development by Proofpoint was removed. "IronMail" was replaced with "SecureMail" in the Secure Computing section. An updated version of this document can now be found on gartner.com.

"Magic Quadrant for Secure Web Gateway" (G00160130) has been corrected to delete some text in Websense's Cautions section regarding application filtering and some text in the Strengths section regarding malware detection. An updated version of the document is available on gartner.com.

15 September 2008
"MarketScope for North American Life Insurance Policy Administration Vendors" (G00158798) has been republished to correct the name of an emerging vendor in the market, FIS Software.

12 September 2008
In "IT Operations Management Framework 2.0 Applied to IT Management Challenges" (G00160691), Figure 2 was updated to replace the missing line connecting Change Mgmt to CMDB. The corrected version of this document is now available on gartner.com.

11 September 2008
"Aligning Security and the Business: The E-Business Example" (G00160867) has been resubmitted to correct typographical errors in Figure 1 and the "Search, Discovery, Offering" section. A corrected version of the document is available on gartner.com.

In "The World After BEA Systems" (G00160711), toward the end of the Analysis section, the phrasing of SAP's plans for the emergence of NetWeaver was changed to more fully reflect the potential outcome of the plan. An updated version of this document is available on gartner.com.

"Assessing the Security Risks of Products and Services" (G00160768) has been updated to correct formatting errors in Table 1. An updated version of this document is available on gartner.com.

"Gartner 2008 IT Security Threat Projection Timeline" (G00160037) has been republished so that the list of vendors in Section 3.3.3 includes PreEmptive Solutions. The text now reads: "Third-party products, such as those from Arxan Technologies, Cloakware, PreEmptive Solutions and V.i.Labs, as well as open-source alternatives, are available as well." A corrected version of the document is now available on gartner.com.

10 September 2008
In "Toolkit: Which Organizations Should Deploy Vista and Which Can Consider Skipping It" (G00158155), an error was inadvertently introduced into the Toolkit spreadsheet at the time of publication. Cell G15 should have been a formula, but it was accidentally changed to a constant during the editing process. The error is now corrected. An updated version of the document can be found on gartner.com.

"Market Share: Application Development Software, Asia/Pacific and Japan, 2007" (G00159717) has been republished based on updated guidance and additional analysis of the data. The 2006 and 2007 revenue statistics for the SCCM mainframe and distributed subsegments have been revised for CA�s SCCM product business. An updated version of each document is now available on gartner.com.

"Magic Quadrant for Enterprise Asset Management for Manufacturing" (G00159644) has been republished to correct the second reference to a product from Infor. The correct product is Infor EAM Enterprise Edition. The updated version is now available on gartner.com.

9 September 2008
"Market Share: Application Development Software, Worldwide, 2007" (G00158441), "Market Share: Application Development Software, North America, 2007" (G00158692) and "Market Share: Application Development Software, EMEA, 2007" (G00159704) have been republished based on updated guidance and additional analysis of the data. The 2006 and 2007 revenue statistics for the SCCM mainframe and distributed subsegments have been revised for CA�s SCCM product business. An updated version of each document is now available on gartner.com.

"Dataquest Insight: Application Development Software, Worldwide, 2007" (G00159424) has been republished based on updated guidance and additional analysis of the data. The 2006 and 2007 revenue statistics for the SCCM mainframe and distributed subsegments have been revised for CA�s SCCM product business. Table 2 has also been revised to reflect these changes. An updated version of the document is now available on gartner.com.

8 September 2008
"Cloud-Based Computing Will Enable New Security Services and Endanger Old Ones" (G00158769) has been updated to correct the spelling of one instance of a vendor name. "Fibrelink" has been corrected to read "Fiberlink." An updated version of the document is now available on gartner.com.

3 September 2008
"Sector Themes: Semiconductors, August 2008" (G00159576) was republished to correct the percentage of semiconductor industry growth mentioned in the summary from 4.6% to 4.2%. The updated version is now available on gartner.com.

"Options for Enterprise PC Backup Are Still Limited" (G00160375), was republished because of an error in Section 2.2. The sentence: "The product runs on Windows 2003 Server and maintains all data in an embedded MAC SQL 2005 database" was changed to remove "MAC." An updated version of this document can be found on gartner.com.

2 September 2008
In "Investigate PC Application Virtualization Now, Deploy From 2009" (G00160983), Section 6.0 "Application Virtualization Products," the price of the XenApp product was corrected to reflect that XenApp pricing starts at $250 per concurrent user. An updated version of this document is available on gartner.com.

We have revised "Market Share: Optical Transport Systems, Worldwide, 2007" (G00158960) to show Infinera as a named vendor. Previously, Infinera was subsumed within the "Others" group. We have also amended the formatting of market share numbers in Tables 1-3 and 1-5. An updated version of the document is now available on gartner.com.

In "Dataquest Insight: Storage Services Growth and Margins, 3Q08" (G00160777) and "Report Highlight for Dataquest Insight: Storage Services Growth and Margins, 3Q08" (G00160990) have been republished to change the storage services market compound annual growth rate through 2011 from 5.3% to 7%. The updated document is now available on gartner.com.

"Measuring and Managing Corporate Performance: The State of the Art" (G00159852) has been republished to include the missing "Cranfield/Gartner CPM Maturity Model Criteria" in Note 1. An updated version of the document is now available on gartner.com.

"Gartner 2008 IT Security Threat Projection Timeline" (G00160037) has been republished to correct the duplication of the figure title in Figure 2. A corrected version of the document is now available on gartner.com.

"User Survey Analysis: IT Budgets by Industry, Asia/Pacific, 2008" (G00160465) has been updated to correct the distribution of software types for utilities and energy on Slide 15. A corrected version of the document is now available on gartner.com.

28 August 2008
"Market Share: Network-Attached Storage/Unified Storage, Worldwide, 2007" (G00158372) has been updated. Changes were necessary because the 2007 data for the "Data Domain" and "others" categories was incorrect in Tables 1-8, 1-9, 1-10, 1-15 and 2-2. An updated version of the document is now available on gartner.com.

27 August 2008
"Analysis of Emerging Indian Megavendor Wipro Technologies" (G00160851) has been republished to correct the revenue and market capitalization figures for Wipro Technologies. The corrected version of this document is now available on gartner.com.

26 August 2008
In "Investigate PC Application Virtualization Now, Deploy From 2009" (G00160983), Section 6.0 "Application Virtualization Products," the price of Endeavors Technologies' Application Jukebox was corrected to reflect that nonperpetual licenses for 1,000-seat deployment are priced at $28 per user per year. An updated version of this document is available on gartner.com.

In "Magic Quadrant for User Provisioning" (G00159740), we originally stated that Courion�s drop in revenue from 2006 through 2007 was 9.7%. However, Courion�s drop in revenue was actually 4.5%. An updated version of this document can now be found on gartner.com.

21 August 2008
"Dataquest Insight: Silicon Wafers, Worldwide, 3Q08 Update" (G00160263) has been republished to correct an error in "The Impact" section where "value basis" and "area basis" were assigned to the wrong percentages. An updated version of this document is available on gartner.com.

18 August 2008
In Case Study: Volkswagen Group's Enterprisewide Business Intelligence Program (G00158843) has been republished and the following updates made to the document: in the "Centralized Hardware" section, a diagram was added and in the "Staffing and Head Count" section, the number of FTEs was increased from 30 to 40. The title of the document was slightly modified as well. An updated version of the document is now available on gartner.com

In "Hype Cycle for Application Architecture, 2008" (G00159029), Figure 1 was updated to correct a misspelling in "Metadata Repositories." The corrected version of this document is now available on gartner.com.

"Magic Quadrant for Corporate Telephony" (G00159479) has been updated to enhance the third bullet item under the Cautions section for Mitel with additional information. An updated version of this document is available on gartner.com.

14 August 2008
In "The First Key to Project Success Is Collaborative Requirements Definition and Management" (G00160211), Note 4, the final bulleted list item was updated to reflect a company name change. "UGS Teamcenter" now appears as "Siemens PLM Software Teamcenter." An updated version of this document is available on gartner.com.

In "Magic Quadrant for Sales Force Automation" (G00159067), Figure 1, " Magic Quadrant for Sales Force Automation" was updated, and the dot for Sage SalesLogix was slightly moved upward. An updated version of this document is available on gartner.com.

12 August 2008
"User Survey Analysis: Communications Consumers, Poland and Russia, 2008" (G00159520), has been republished to update the respondent rankings on the following pages of the PowerPoint presentation: slide 8 and notes page 8; notes page 10 and notes page 13. The updated document is now available on gartner.com.

"Market Share: Network-Attached Storage/Unified Storage, Worldwide, 2007" (G00158372) has been republished to correct a formula error in the spreadsheet that resulted in some incorrect totals for the vendor Data Domain. Tables 1-8, 1-9, 1-10, 1-15 and 2-2 have been modified for both Data Domain and "Others" category at the bottom of the table. An updated version of this document is now available on gartner.com.

11 August 2008
"The Changing Concept of Model-Driven Approaches" (G00159038) was republished because "with" should have been "without" in the bullet: Avoid the use of the term "model-driven" with a qualifier such as "development," "packaged applications" or "business composition." An updated version can be found on Gartner.com.

8 August 2008
"Forecast: Mobile Devices, Asia/Pacific, 2003-2012" (G00160156) has been republished due to a technical error with the pivot tables. An updated version of this document is now available on gartner.com.

"Forecast: NAND Flash Supply and Demand, Worldwide, 2006-2008 (2Q07 Update)" (G00149230) has been republished to correct Toshiba's total MB numbers in the Overview chapter. A corrected version of this document is now available on gartner.com.

"Forecast: NAND Flash Supply and Demand, Worldwide, 1Q07-4Q09 (2Q08 Update)" (G00158428) has been republished to correct the conversion to 1GB equivalents in the Overview chapter. A corrected version of this document is now available on gartner.com.

"Business Processes in the Cloud: The Rise of the Business Process Utility" (G00158382) has been republished to clarify the definition of a business process utility (BPU). A clarified definition for BPU is provided in the revised document. A corrected version of this document is now available on gartner.com.

7 August 2008
"Forecast: Industry Market Strategies by Vertical Industry, Worldwide, 2006-2012" (G00160208) has been republished to revise some incorrect data for some Vertical 2 (subindustry) segments that was inadvertently included because of an internal server database error. The forecast data numbers and growth rates have been refreshed. A corrected version of the document is now on gartner.com. Please note that this forecast is no longer delivered in MarketView and is now available in Excel format on gartner.com.

6 August 2008
"'India-3' Are the Emerging Megavendors" (G00158585) was republished due to an error in Table 1. We revised the Revenue per Employee column to denote that the numbers are in the thousands (they were previously decimals). An updated version can be found on gartner.com.

5 August 2008
In "Managing MDM Stakeholders to Achieve Success" (G00160065), Section 2.2 "A Mix of Management Techniques Underlies the Five Tactics" was corrected and now appears before Figure 4, and the figure caption was corrected to remove the extra figure reference. An updated version of this document is available on gartner.com.

"Market Share: Telecom Operations Management Systems, Asia/Pacific and Japan, 2006-2007" (G00158146); "Market Share: Telecom Operations Management Systems, EMEA, 2006-2007" (G00158149); "Market Share: Telecom Operations Management Systems, Americas, 2006-2007" (G00158035); and "Market Share: Telecom Operations Management Systems, Worldwide, 2006-2007" (G00158093) have been republished to include a number of late responses to our market share survey that were originally inadvertently omitted from these reports. The new data does not change the market shares of vendors that appeared in the earlier versions of these reports, but it may affect their ranking. These updated reports are now available on gartner.com.

4 August 2008
"Hype Cycle for Consumer Technologies, 2008" (G00159536) has been republished to correct the Microprojectors entry in Figures 1 and 2. This technology will reach mainstream adoption in two to five years. A corrected version of this document is available on gartner.com.

"Providing Visibility Into the Virtual Server World: Emerging Vendors for Consideration" (G00158106) has been revised to correct two spelling errors of the vendor name "Embotics." An updated version of this document is available on gartner.com.

31 July 2008
"Dataquest Insight: Business Intelligence Platforms Software, Worldwide, 2007" (G00159571) has been republished to correct the market share data listed in Table 1 for the Western Europe, Eastern Europe, Middle East and Africa, Asia/Pacific and Japan regions.

"Case Study: Business Process Management at Siemens Canada" (G00158085) has been updated to correct one misspelling of Peter Gapp's name. A corrected version of this document is available on gartner.com.

"Dataquest Insight: Third-Party DRAM Module Vendors' Market Share, Worldwide, 2007" (G00157133), has been republished to update the concentration ratio percentages in the Key Findings section. The Overview section includes updates to vendor rankings in Table 1 for Apacer, Crucial Technology, Power Quotient and Transcend. There are also changes to the percentages of revenue decline for Ramexel Technology and Corsair Memory, and new information added on Crucial Technology. The updated document is now available on gartner.com.

28 July 2008
"Case Study: Innovative AstraZeneca Initiative Wins 2008 Gartner Business Intelligence Excellence Award" (G00158667) has been republished to clarify information on the company and to ensure the research reads clearly. In addition, in Figure 1, text was changed from "Excel Everywhere" to "Spreadsheets Everywhere." The updated document is now available on gartner.com.

25 July 2008
"MarketScope for Multiregional Card Management Software" (G00158310) has been updated to clarify a SunGard product name in Table 1; a Postilion product name in Table 1 and in the Postilion section; and to correct the spelling of scrum within OpenWay Group's section. An updated version of this document is available on gartner.com.

"Market Share: Wired Communications Carrier Infrastructure ASSPs, Worldwide, 2007" (G00159409) has been republished to revise the revenue for Applied Micro Circuits stated in Tables 2-1, 2-2, 2-3, 2-4, 2-6 and 2-7. A corrected version of the document is now on gartner.com.

"Business Continuity Management Defined, 2008" (G00159707) has been revised to eliminate two duplicate entries in the Recommended Reading list. An updated version of this document is available on gartner.com.

"Vendor Focus for Sun Microsystems' Software" (G00158137), has been republished to update the financial data on Sun in the Company Information section. The updated document is now available on gartner.com.

"Market Share: IT Services, EMEA, 2007" (G00158265) has been republished to correct errors in Table 5, column 6: "Difference: Actual vs. Forecast (%.). The updated version is now available on gartner.com.

24 July 2008
"'India-3' Are the Emerging Megavendors" (G00158585) was republished to amend Table 1. The changes were to the "growth rate" column in the table, which was inconsistent in that the growth rates were not calculated using the same currency for the revenues, leading to inconsistency in comparisons between the vendor growth rates. An updated version can now be found on gartner.com.

A revised version of "Market Share: Enterprise Telephony Equipment, Worldwide, 2007" (G00159947) was published to correct Figure 1-3. The original version of this graphic incorrectly represented the information in its source, Table 1-4. The updated document is now available on gartner.com.

22 July 2008
"Rethinking Change: Practical Realities of Successful Transformation" (G00154663), has been republished to update the source information for Figures 1 and The updated document is now available on gartner.com.

21 July 2008
"Hype Cycle for IT Outsourcing, 2008" (G00159112), has been republished to change the spelling of the vendor name identified as "TCS" to "Tata Consultancy Services." The updated version is now available on gartner.com.

In Table 4 of "Charting the Social Media Marketing Landscape" (G00158628), the Description and Monetization entries for RockYou have been revised. A corrected version of the document is now available on gartner.com.

"Toolkit: Web Application Development and Management: A Primer on Web Application Technologies" (G00159822) was republished because the Notes text at the top of pages 2, 8, 11, 14, 15 and 16 of the PowerPoint attachment was erroneously called "Strategic Planning Assumptions" when it should have been "Tactical Guidelines." The Notes text at the top of pages 9, 10 and 18 was outdated and needed to be deleted. There were no textual replacements for these deletions. An updated version of this research is now available on gartner.com.

"Market Trends: Olympic Games to Boost China's PC Market Somewhat" (G00159337) has been republished to correct two publishing errors. A bullet item on Page 6 did not correctly identify Haier. Also, 2007 data was included inadvertently in Figure 1 and Figure 2, which were intended to display only forecast data for 2008 through 2012. The corrected document now appears on gartner.com.

"Forecast: IT Services, Worldwide, 2008-2012," (G00159171) has been updated to correct minor errors in Tables 1 and 2 and Figures 1 and 2. An updated version is now available on gartner.com.

18 July 2008
In "Mergers Are the Ultimate Government Consolidation: Lessons Learned From Queensland" (G00156093), we corrected the date for strategy submission by the transition committees, changing it to December 2007. In addition, we reworded the "Organizational Change" paragraph for Caboolture. Finally, we deleted Note 3, because we could not confirm the accuracy of the data presented in it. The updated document is now available on gartner.com.

17 July 2008
The summary on gartner.com for "Market Share: Operating System Software, EMEA, 2007" (159806) has been republished to correct a publishing error. An incorrect summary was inadvertently published to gartner.com for this document. The correct summary now appears with this document.

In "Case Study: Turkcell Uses CRM to Gain a Single View of the Customer" (G00158723), the first sentence in the Introduction section was updated to reflect Turkcell's size in terms of subscribers. An updated version of the document is available on gartner.com.

15 July 2008
"Key Initiative Business Application Upgrades: Software Trends That Will Influence the Upgrade Versus Replacement Decision" (G00159686) has been republished to correct its title. The new title is "Toolkit: Packaged-Application Upgrades: Software Trends That Will Influence the Upgrade Versus Replacement Decision." The updated version of this document is now available on gartner.com.

"Magic Quadrant for Master Data Management for Customer Data" (G00158340) has been updated in two places to reflect the fact that, rather than reselling Orchestra Networks� technology, Software AG "OEMs" the technology. An updated version of this document is available on gartner.com.

14 July 2008
"Hype Cycle for ICT in India, 2008" (G00159035) was republished to remove an out-of-date reference to Teradata as being a division of NCR. An updated version of the document is available on gartner.com.

"Market Share: Telecom Operations Management Systems, Americas, 2006-07," (G00158035); "Market Share: Telecom Operations Management Systems, Asia/Pacific, 2006-2007," (G00158146); "Market Share: Telecom Operations Management Systems, EMEA, 2006-2007" (G00158149); and "Market Share: Telecom Operations Management Systems, Worldwide, 2006-2007," (G00158093) have been temporarily retracted. A number of late responses to our market share survey were inadvertently omitted from these reports. The reports are therefore being updated. The revised data will not affect the market share of the vendors already included. It might, however, affect the ranking of the vendors.

11 July 2008
In "MarketScope for Wireless LAN Intrusion Prevention Systems" (G00159301), a draft chart was inadvertently published showing a Caution vendor rating for Cisco. This rating should be Promsing and appears in Figure 1 and in the Cisco vendor information section of this research. An updated version of the document is available on gartner.com.

"Payment Information Value-Added Services: The Cornerstone of Customer Loyalty" (G00158644) has been republished to redefine the acronym PIVAS. An updated version of the document is now available on gartner.com.

"Forecast: IT Services, Asia/Pacific, 2007-2012" (G00158556) has been republished to correct the currency exchange in Table 2 for South Korea, Malaysia, New Zealand and Singapore. An updated version of the document is now available on gartner.com.

"Dataquest Insight: What�s Driving Change in Communications Support Systems, 2008" (G00151960) has been republished to correct the company name "Netshare" to "Netsure." A corrected version of the document is now available on gartner.com.

In "MarketScope for Wireless LAN Intrusion Prevention Systems" (G00159301), a draft chart was inadvertently published showing a Caution vendor rating for Cisco. This rating should be Positive and appears in Figure 1 and in the Cisco vendor information section of this research. An updated version of the document is available on gartner.com.

"Hype Cycle for IT Outsourcing, 2008" (G00159112) has been republished to change the spelling of the vendor name identified as "softek" to "softtek" in the ERP/Packaged Application Outsourcing technology profile section.

10 July 2008
"Market Share: Mobile Infrastructure, North America, 2007" (G00159190) was republished to include vendor market shares per technology. An updated version of the document is available on gartner.com.

9 July 2008
"Market Share: Relational Database Management System Software by Operating System, Worldwide, 2007" (G00159524) has been updated. Changes were necessary because Ingres and its RDBMS software product were missing from Table 5-1, which lists RDBMS software vendors and their products.

"MarketScope for Core Financial Management Applications, 2008" (G00155816) has been updated. Wording was clarified in the "CGI" and "NAV" paragraphs. In addition, the two paragraphs under "Sage Software" were restructured; and at the end of the first paragraph, "Sage�s" was changed to "Line 500�s." An updated version of this document is available on gartner.com.

In "Web Analytics Market, 2Q08 Update" (G00159179), there was a minor factual inaccuracy in the Nedstat vendor analysis. This has been corrected and an updated version is now available on gartner.com.

"Magic Quadrant for Enterprise Governance, Risk and Compliance Platforms" (G00158295) has been republished to correct a corrupted version of the figure. The corrected document is now available on gartner.com.

7 July 2008
"Dataquest Insight: Telecom 'Structural Separation' Is a Global Trend" (G00156758) has been republished to update it with some information not available at the time of publishing. Changes have been made to the "Australia" subsection of "Regional Trends in Functional and/or Ownership Separation." Changes have also been made in the Appendix. These are to the first paragraph of "Telstra's Separation History" and to the subsection titled "What Is Expected to Be Separated." An updated version of the document is now available on gartner.com.

In "Market Share: The Top 100 Semiconductor-Consuming Companies, Worldwide, 2007" (G00159244), some of the company figures needed to be restated, which affected the overall totals slightly. An updated version of the document is now available on gartner.com.

3 July 2008
In "MarketScope for Web Content Management" (G00158654), there was a minor factual inaccuracy in the Sitecore vendor analysis. This has been corrected and an updated version is now available on gartner.com.

We recently have re-published our Server Quarterly statistics database. Based on updated guidance and additional analysis of the data, the revenue statistics for the first quarter of 2008 have been revised. 4Q07 & 1Q08 revenue for HP�s ISS business has been slightly decreased. Additionally there have been some minor blade asp changes made for HP in Q1-Q3 2007, although the totals for these quarters remain the same.

The Servers Quarterly Statistics WW MarketView 2.0 and Excel pivot data files have been loaded onto our web site and are now ready for downloading. You will find the files at http://marketview.gartner.com dated 3rd July 2008.

"Magic Quadrant for Enterprise Governance, Risk and Compliance Platforms" (G00158295) has been republished to correct the appearance of the figure. An updated version of the document is now available on gartner.com.

"Market Share: Semiconductor Automation Equipment, Worldwide, 2007" (G00157569) was republished to correct some 2007 revenue data for Murata Machinery. The correct automation equipment revenue for Murata Machinery is $210.1 million. A revised version of this document is now on gartner.com.

In "Developing an Enterprise Unified Communications Road Map" (G00157758) has been updated to modify Figure 1 and the paragraph immediately preceding it. A corrected version of the document can be found on gartner.com.

In "Market Share: Mobile Network Infrastructure, Western Europe, 2007" (G00159187), some of the vendors were omitted from the revenue share pie charts. This issue has been corrected and an updated version of the document is now available on gartner.com.

2 July 2008
"Magic Quadrant for Enterprise Governance, Risk and Compliance Platforms" (G00158295) has been republished to change the number of employees for Cura Software Solutions from 66 to 97. A corrected version of the document is now available on gartner.com.

1 July 2008
"MarketScope for North American Life Insurance Policy Administration Vendors" (G00158798) has been updated to correct Wyde's product name. A corrected version of this document is available on gartner.com.

In "Forecast: Enterprise Network Services, Eastern Europe, 2006-2012" (G00157389), our forecast numbers for Internet accounts were incorrect. An updated version of the document is available on gartner.com.

30 June 2008
"Magic Quadrant for Enterprise Architecture Tools" (G00156427) has been republished to correct alfabet's position in the Magic Quadrant. If you downloaded the original document, please discard it and replace it with the updated version.

"Hype Cycle for Retail Technologies, 2008" (G00158905), was revised to correct an error regarding NCR's self-service strategy. A corrected version of the document is now available on gartner.com.

"Market Share: Storage Management Software, Asia/Pacific and Japan, 2007" (G00159217) has been updated. Changes were necessary because the regional breakdown (2006 and 2007 revenue, market share and growth rates) for Asia/Pacific in Table 1-2 and Table 2-1 was misstated in the original version. The updated version is now available on gartner.com.

27 June 2008
In "Key Retail CRM Processes and Vendor Capabilities" (G00158166), the company Infor was incorrectly identified as Infor CRM Epiphany. The company name has been corrected. An updated version of the document is now available on gartner.com.

In "Market Share: Mobile Devices by Region, 1Q08" (G00158854), the analysis section on Apple has been updated to clarify iPhone sales and market share. An updated version of the document is now available on gartner.com.

During the creation of a Gartner research document entitled: "Market Share: Application Acceleration Equipment, Worldwide, 1Q08" (G00159314) dated 26 June 2008, incorrect data was used. We have retracted the document until this data can be updated, at which time the document will be republished.

26 June 2008
In "MarketScope for Fixed Domestic Network Service Providers of Voice and Data, U.K." (G00158588), the company name was corrected from Azzurri Technology to Azzurri Communications. This reference appears in Figure 1 and the "Vendor Analysis" section of this research. An updated version of the document is available on gartner.com.

25 June 2008
In "The Gartner CRM Vendor Guide, 2008" (G00155656), Axon Global was added to Section 12.2 (Providers With Capabilities in EMEA). Also, the company name was changed in Section 12.1 from "Axon Global/Axon Group" to "Axon Global." An updated version of the document is now available on gartner.com.

24 June 2008
"Cloud Computing: Defining and Describing an Emerging Phenomenon" (G00156220) was republished to clarify the definition of cloud computing in the "What You Need to Know" section. A revised version is now available on gartner.com.

23 June 2008
"MarketScope for North American Property and Casualty Insurance Claims Administration Systems" (G00157376) has been revised to add additional information to the Inclusion Criteria section. This document has been republished and the updated version is now available on gartner.com.

A Gartner research document entitled: "Case Study: Turkcell Uses CRM to Gain a Single View of the Customer" dated 23 June 2008 was published prior to a final review step. We have retracted the document until this review can be completed, at which time the document will be republished. If you have downloaded this report, please discard it.

20 June 2008
"Magic Quadrant for IT Project and Portfolio Management" (G00157924) has been republished to clarify the first bullet of the Strengths section on Oracle. The bullet now reads "The widespread use of Oracle E-Business Suite Financials with Oracle Projects for project-costing provides a foundation for users who seek to go further and match project budgets to schedules." An updated version of the document is now available on gartner.com.

"Toolkit: RFI Template for Network Configuration and Change Management Tools" (G00157069) has been republished to correct the questions in Sections 5.1, 5.2 and 5.5.1 of the attachment. An updated version of the document is available on gartner.com.

"Toolkit: Risk Program Maturity Assessment 1.1" (G00158659) was republished due to an error in the Excel spreadsheet. In the IT risk, information security, privacy, BCM and compliance tabs, the answer to Question 1.1.3 did not impact the score of the governance section no matter what answer was chosen. This problem has now been fixed. An updated version of the note can be found on gartner. com

"Market Share: Voice Switching, Control and Applications, North America, 2007" (G00158590) has been republished to change the company name from "Acme" to "Acme Packet" in the Market Share and Session Border Controller tables. An updated version is now available on gartner.com.

18 June 2008
"Magic Quadrant for Content Monitoring and Filtering and Data Loss Prevention" (G00157450) has been republished to correct the following textual errors: All text in the Fidelis Security Systems section as well as the first bullet in the Reconnex section have been revised. Raytheon Oakley Systems was erroneously referred to as Raytheon Oakley Networks throughout the document and that too has been corrected. A corrected version of this document is now available on gartner.com.

"Magic Quadrant for E-Recruitment Software" (G00157092) has been republished to correct two product names: PeopleSoft E-Recruitment was changed to PeopleSoft Recruiting Solutions. EBS E-Recruitment was changed to EBS iRecruitment. A corrected version of the document is available on gartner.com.

13 June 2008
"Siemens-GSD: Corporate and Product Assessment" (G00157549) has been republished to clarify the meaning of the term "PHR." The revised document is now available on gartner.com.

12 June 2008
In "Worldwide M2M Cellular Module Market Overview, 1H08" (G00158935), the company name Sagem Telecommunications was corrected to Sagem Communications. This reference appears in the "Market Size and Dynamics" and "Vendors" sections and in Figure 4 of this research. An updated version of the document is available on gartner.com.

11 June 2008
"Vendor Landscape: Server Provisioning and Configuration Management" (G00157548) has been republished to correct text in Section 4.0 regarding which vendors provide software middleware provisioning and configuration management. An updated version is now available on gartner.com."

10 June 2008
"Toolkit: Request for Proposal for Shared-Account and Software-Account Password Management" (G00158034) has been republished to correct the text in cells A7, A9, A11 and A13 in the "questionnaire" tab of the rfp_scpm_questions attachment. A corrected version of the document is now available on gartner.com.

9 June 2008
"Win the Space Race in Data Center Colocation by Thinking Green" (G00153089) has been republished to correct the data center electrical data in the "Rethink and Restructure Costs" section. A corrected version of the document is available on gartner.com.

"Recent Negative Reputation Events and Outcomes" (G00158288) has been republished to correct inconsistencies in the section about Kryptonite Bike Locks. An updated version is now available on gartner.com."

"Magic Quadrant for Data Quality Tools" (G00157464) has been republished to include Exeros in the list of vendors not included in the Magic Quadrant but which Gartner clients may wish to consider. An updated version is now available on gartner.com.

"Market Share: Semiconductor Assembly and Test Services, Worldwide, 2007" (G00158329) was republished to correct some 2007 revenue data for STATS ChipPAC. The correct assembly and test revenue is $1,652 million. A revised version of this document is now on gartner.com.

"Dataquest Alert: Semiconductor Assembly and Test Services Market Share, Worldwide, 2007" (G00157989) was republished because some data points in the table needed to be revised. The correct revenue for STATS ChipPAC for 2007 is $1,652 million. An updated version of this document is now available on gartner.com.

6 June 2008
"Market Share: Network-Attached Storage/Unified Storage, Worldwide, 2007" (G00158372) has been updated. Changes were necessary to correct the 2007 data in Table 1-15 for Microsoft Windows Storage Server/Unified Data Storage Server and the 2006 and 2007 data for the "others" category. An updated version of the document is now available on gartner.com.

4 June 2008
"Forecast: Broadband Access Systems, WE, 2006-2012 (1H08 Update)" (G00158465) has been republished to correct the data in Table 1-6. An updated version is now available on gartner.com.

2 June 2008
"Market Share: Enterprise Wireless LAN Equipment, Worldwide, 4Q07 and 2007" (G00155939) has been updated following the revision of our 2007 estimates for Meru Networks and our 4Q07 estimates for 3Com and Motorola. An updated version of this document is now available on gartner.com.

30 May 2008
"Forecast: Mobile Services, Middle East, 2003-2012" (G00157945) has been republished to correct some of the data in Table 1-4. An updated version is now available on gartner.com.

"An Introduction to Web Application Firewalls" (G00157756) was republished to fix a spelling error in Check Point Software Technologies' co-founder's name (Shlomo Kramer). An updated version can now be found on gartner.com.

In "Case Study: Insurer Addresses USA Patriot Act Requirements" (G00156791), we corrected the name of ChoicePoint's OFAC product to be Bridger Insight, which it purchased from Bridger Systems. In addition, in Figure 2, we corrected the name of ChoicePoint's product to be the ChoicePoint Identity Verification (ID Verification) Service.

"Magic Quadrant for Sourcing Application Suites, 2008" (G00155368) has been republished to update information on SAP sourcing solutions. In addition, an honorable mention was added for AECsoft USA. An updated version of this document is available on gartner.com.

"A Simple Framework to Translate IT Benefits Into Business Value Impact" (G00156986) has been republished to replace the second paragraph of Section 2.2, Run-the-Business Metrics.

28 May 2008
"Quarterly Statistics: Disk Array Storage, All Regions" (G00138370) contained erroneous or missing data points when it was originally published because of a realignment of Gartner's Q-Stats database. These errors have been corrected, and the revised document is now on available on gartner.com.

"Dataquest Insight: ASSP Semiconductor Competitive Landscape, Worldwide, 2007" (G00157902) has been republished to correct the top 20 ASSP semiconductor vendors� 2007 combined revenue increase. An updated version is now available on gartner.com.

"Best Practices for Data Destruction" (G00158207) was republished to change a reference from "Challenger space shuttle" to "Columbia space shuttle." An updated version of the document is now available on gartner.com

"Quarterly Statistics: Disk Array Storage, All Regions, All Countries" (G00138371) contained erroneous or missing data points when it was originally published because of a realignment of Gartner's Q-Stats database. These errors have been corrected, and the revised document is now on available on gartner.com.

"Quarterly Statistics: Disk Array Storage, All Regions" (G00138370) has been republished to correct missing or incorrect data as a result of migrating our quarterly statistics data from an old database to Gartner�s new database. There was missing or incorrect data following the migration, including revenue, units, capacities and operating system splits for some vendors in 2006 and 2007. Some of the missing data before 4Q07 was not identified when the original pivot table was posted, thereby reflecting an inconsistency for prior quarters that affected yearly revenue market shares. We also failed to consolidate some vendor product families to clean up old data from 2005 through 2007 during the initial migration, which caused some revenue, units, capacities, and operating system data to be lost. Using the new database required entering 4Q07 access methods (for example, Internet Small Computer System Interface, Fibre Channel, and so on) and backfilling that data for all of 2007. In some cases, that data was not entered properly which caused errors in revenue, units, and capacity. These errors have all been corrected, and the revised document is now on available on gartner.com.

"Quarterly Statistics: Disk Array Storage, All Regions, All Countries" (G00138371) has been republished to correct missing or incorrect data as a result of migrating our quarterly statistics data from an old database to Gartner�s new database. There was missing or incorrect data following the migration, including revenue, units, capacities and operating system splits for some vendors in 2006 and 2007. Some of the missing data before 4Q07 was not identified when the original pivot table was posted, thereby reflecting an inconsistency for prior quarters that affected yearly revenue market shares. We also failed to consolidate some vendor product families to clean up old data from 2005 through 2007 during the initial migration, which caused some revenue, units, capacities, and operating system data to be lost. Using the new database required entering 4Q07 access methods (for example, Internet Small Computer System Interface, Fibre Channel, and so on) and backfilling that data for all of 2007. In some cases, that data was not entered properly which caused errors in revenue, units, and capacity. These errors have all been corrected, and the revised document is now on available on gartner.com.

27 May 2008
"Vendor Rating: Verizon" (G00156871) has been republished to correct the name of Cypress Communications, which had mistakenly been identified as Cypress Networks. A corrected version of the document is now available on the corrections page of gartner.com.

"Magic Quadrant for Utilities Customer Information Systems" (G00157606) has been republished to correct the platform on which EDB Gruppen's Xellent product is built. The revised document is now available on gartner.com.

"Market Share: Semiconductor Process Control Equipment, Worldwide, 2007" (G00157748) was republished because a portion of Holon's 2007 revenue was placed in the CD SEM segment. This revenue should have been allocated to the mask metrology segment. An updated version of this document is now on garter.com.

"Forecast: Broadband Access Systems, Japan, 2006-2011 (3Q07 Update)" (G00155123) has been updated to adjust figures in the forecast table for FTTx Equipment Revenue by Flavor. An updated version of this document is available on gartner.com.

"Dataquest Insight: Taiwan Semiconductor Vendors Competitive Landscape by Market Segment, 2007" (G00157494) has been updated to correct the spelling of the company name "Mediatek." An updated version of this document is available on gartner.com.

23 May 2008
In "Magic Quadrant for Business Process Management Suites, 2007" (G00152906), the Geographic Strategy evaluation criterion in Table 2. Completeness of Vision Evaluation Criteria, under the Completeness of Vision section, was corrected from "no rating" to "standard." An updated version of this document is available on gartner.com.

22 May 2008
"MarketScope for North American Property and Casualty Insurance Claims Administration Systems" (G00157376) has been republished to correct the number of customers for Accenture. The revised document is now available on gartner.com.

16 May 2008
"Market Share: Semiconductor Intellectual Property, Worldwide, 2007" (G00158064). In Chapter 2, the category "general purpose analog and mixed signal" has been corrected to "analog and mixed signal."

"Magic Quadrant for Managed and Professional Network Service Providers, North America" (G00155721) has been republished to correct the third bullet in the Strengths section for Bell Canada. The text now reads: "It has a robust service organization supporting and maintaining in excess of 160,000 intelligent data network elements, 3,000 PBXs and 100,000 voice mail boxes."

14 May 2008
"Semiconductor DQ Monday Report, Issue 17" (G00157810) was republished because a vendor's inventory days had been miscalculated. Infineon reclassified its financial data as of the first quarter of 2008; previously, financial data for Qimonda had been included. An updated version of this document is now on garter.com.

"Forecast: Mobile Services, Western Europe, 2003-2012" (G00157687) has been republished to correct the data in all the tables in Chapter 14 ("Portugal").

13 May 2008
"2008 Sapphire Conference Shows Increased Innovation" (G00157896) has been republished to correct the number of productive customers currently using the SAP service-oriented architecture (SOA) platform. There are 6,000 productive customers, not 6,000 productive installations; the latter number would be 10,000. The revised document is now available on gartner.com.

7 May 2008
"User Survey Analysis: U.S. PC Vendors Must Build Brand Loyalty and Retain Customers" (G00156525) has been republished to correct Figure 10, where data for desktop and notebook computers was mislabeled, and Figure 12, which should have contained only notebook data but initially contained only desktop data. The revised document is now available on gartner.com.

In"Dataquest Insight: Outsourcing of Mobile PCs to ODMs and EMS Firms in Asia/Pacific, 2007" (G00157278) has been republished to change a reference to "LCD Monitors" that should have read "Mobile PCs" in the Introduction. A corrected version of the document is now on gartner.com.

"Search Analytics (BETA): IT End-User Topic and Vendor Mind Share Wizard, 1Q08" (G00157843) has been updated. Changes were necessary because a technical glitch prevented the trend of monthly topic searches from displaying correctly for certain combinations of end-user sector, size and region.

In "10 Best Practices for Customer Data Integration" (G00152601), the numbering of the "Best Practice" sections was corrected. There had been two best practices labeled Best Practice 6; the second has been changed to Best Practice 7. An updated version of this document is available on gartner.com.

7 May 2008
"Changes Coming for Embedded 3G in Notebooks" (G00156891) was republished because there was an error with the rate per day for the pay-as-you-go plan, which we quoted at $12.99, but which is actually $15. An updated version of the document is available on gartner.com.

In"Toolkit Decision Framework: Pros and Cons of Suite-Based vs. CMDB Stand-Alone Approaches" (G00152909) has been republished to correct wording in the fourth sentence of the fourth paragraph in the Analysis section, so that it now reads, "Today, although most DM tools can discover the infrastructure components that comprise an application (for example, application, middleware and database), few of them can discover the complete IT service, which would include storage and networking devices." An updated version of the document is available on gartner.com.

"User Survey Analysis: U.S. PC Vendors Must Build Brand Loyalty and Retain Customers" (G00156525) has been republished because some figures were placed under the wrong titles. A corrected version is now available on gartner.com.

2 May 2008
"Magic Quadrant for Field Service Management, 2008" (G00156856) has been republished to correct the Product or Service weight under Ability to Execute to "High." A corrected version of the document is now available on gartner.com.

1 May 2008
"Market Trends: Application Development and Portal, Process and Middleware Software, EMEA, 2007-2012" (G00157078) has been updated to reflect changes that were necessary to clarify which columns represented 2007 data versus 2012 data in Figure 5. The corrected version is now available on gartner.com.

In "The Gartner CRM Vendor Guide, 2008" (G00155656), "CAS (consumer goods)" was added to the following sections: 5.1 Core Sales Force Automation Vendors, 10.1 North American CRM Application Software Specialists and 10.3 Asia/Pacific CRM Application Software Specialists. An updated version of the document is now available on gartner.com.

"MarketScope for the IT Asset Management Repository, 2008" (G00151238) has been republished to delete a reference to Note 1, which was removed prior to publication. A corrected version of the document is now available on gartner.com.

29 April 2008
"The Gartner Business Intelligence, Performance Management and Information Management Service Vendor Guide" (G00154115) has been updated and is now available on gartner.com. Business & Decision and Niteo were added to the North American BI, PM and IM Service Providers section, and Wipro Technologies was added to the Asia/Pacific BI, PM and IM Service Providers section. Cognos (acquired by IBM) was added to the Software Product Companies section, and this section was moved to reflect that it is independent of any particular geography.

28 April 2008
"Cool Vendors in IT Operations, 2008" (G00155693) has been republished to correct the presentation of AppLogic. A corrected version of the document is now available on gartner.com.

25 April 2008
"Magic Quadrant for Field Service Management, 2008" (G00156856) has been updated to correct the presentation of Agentek. An updated version of this document is available on gartner.com.

24 April 2008
"Licensing Change Drives Live Meeting Users To Look Beyond Microsoft" (G00156747) has been republished to correct the company references in the fourth paragraph of the Analysis section. An updated version of this document is available on gartner.com.

"Gartner Business Process Maps for Multichannel Retailers" (G00156024) has been republished to replace the graphic in Figure 2. A corrected version of the document is now available on gartner.com.

23 April 2008
"Market Share: Enterprise Wireless LAN Equipment, Worldwide, 4Q07 and 2007"(G00155939) has been updated to accurately reflect significant differences in product revenue between OEM and branded revenue in Tables 1-3 and 2-3. An updated version of this document is now available on gartner.com.

22 April 2008
"Major U.S. Laws/Regulations to Consider When Outsourcing Worldwide" (G00144581) has been updated to supplement an incomplete statement about the antibribery provisions of the Federal Corrupt Practices Act (FCPA). An updated version of this document is now available on gartner.com.

"Cool Vendors in SCM and ERP, 2008" (G00155645), stated that Stibo is not known for its personal information manager capabilities, when it should have said that Stibo is not known for its product information management capabilities. This note has been corrected, and an updated version is available on gartner.com.

In "The Gartner CRM Vendor Guide, 2008" (G00155656), the company name "Inforte" was changed to "Business & Decision/Inforte" in sections 4.6 and 12.1. An updated version of the document is now available on gartner.com.

21 April 2008
In "The Gartner CRM Vendor Guide, 2008" (G00155656), the company Infor was incorrectly identified as Infor Global Solutions. The company name has been corrected. An updated version of the document is now available on gartner.com.

"Market Share: Top 20 IPTV Carriers, Worldwide, Year End 2007" (G00157283) has been republished to update the subscriber data information in Table 1-1. The updated document is now available on gartner.com.

18 April 2008
"Key Issues for Implementing an Enterprisewide Data Quality Improvement Program, 2008" (G00156860) has been updated, to change occurrences of "program" in the title and text to "project." The corrected version, "Key Issues for Implementing an Enterprisewide Data Quality Improvement Project, 2008" is now available on gartner.com.

15 April 2008
"MarketScope for North American Property and Casualty Insurance Policy Administration Systems, 2008" (G00156524) has been republished to clarify the following strength of Innovation Group: "Integration with Innovation Clear, a solution to support analytics and business intelligence for related tasks." An updated version of this document is available on gartner.com.

14 April 2008
"Market Overview: SWIFT Connectivity and Messaging Software Solutions" G00156149 was republished because Table 9 listed Microsoft's highest number of messages per day a client is actually handling as 6,000, when it should have been >300,000. An updated version can now be found on gartner.com.

In "How to Understand and Select Business Continuity Management Software" (G00151402), Cooper Industries was added to the list of pure-play vendors for emergency notification. An updated version of this document is available on gartner.com.

"The Gartner Enterprise Application Service Provider Guide" (G00154147) has been republished to add Axon Global in Table 2 and to correct the capabilities of Axon Global, Cognizant Technology Solutions and Patni Computer Solutions in Table 1; the capabilities of Axon Global and Patni Computer Solutions in Table 17; and the capabilities of Patni Computer Solutions in Table 18. A corrected version of the document is now available on gartner.com.

10 April 2008
"Dataquest Insight: Consumers� Value Perception of the Internet" (G00156111) was republished to include the document Overview section. The corrected version is now available on Gartner.com.

9 April 2008
"Market Share: Semiconductor Manufacturing Equipment Expansion Continued in 2007" (G00156906) has been republished to correct a vendor name and data points in some tables. Ebara Technologies was corrected to Ebara. Although Integrated Process Systems is not specifically noted, we included its revenue in Tables 1 and 3 because it affected data in the regional sections. Oerlikon's WLP sputtering tool revenue has been included in its total PAE sales; we added the vendor to Table 4 and rank it No. 8 among the top 10 PAE suppliers. This change also slightly affected the regional data in the same table. Minor text revisions were made to the section on CVD growth results. A corrected version is now available on gartner.com.

"Gartner Business Process Maps for Multichannel Retailers" (G00156024) has been republished to correct a date involving Oracle's acquisition of BEA Systems � the acquisition was only announced in January 2008, as opposed to being completed. A corrected version of the document is now available on gartner.com.

8 April 2008
"Dataquest Insight: Semiconductor Vendors at Mobile World Congress 2008" (G00157053) has been updated, to change the title and add a link to the main document. The corrected version, "Report Highlight for Dataquest Insight: Semiconductor Vendors at Mobile World Congress 2008" is now available on gartner.com.

"Forecast: Smartphones By Operating System, Worldwide, 2004-2011" (G00154608) has been republished to correct the title of Table 1-1 and some wording in the Summary and in Chapter 2. An updated version of this document is available on gartner.com.

All 22 fourth-quarter Customer Insights documents were republished because they inadvertently contained the heat chart from 3Q07 instead of 4Q07. The most-current heat charts are now included in all 22 documents (18 Inquiry Statistics documents and three Trends Reports), and updated versions of all documents can now be found on gartner.com.

7 April 2008
In "Key Issues for Enterprise Resource Planning, 2008" (G00156365), a correction was made to the first sentence of the Definition. Also, the second sentence of the third paragraph under the first Key Issue was changed. An updated version of this document is now available on gartner.com.

4 April 2008
"Shell's Outsourcing Award Shows Multisourcing Leadership" (G00156885) has been updated to remove reference to application service contracts that are unconnected to the contracts that were awarded on 31 March 2008.

"Open Source in Business Process Management Technologies, 2008" (G00156184) was republished to fix an error in the graphic: The last two columns of the graphic listed 2007 as the date when they should have been 2010. And updated version of this document can be found on gartner.com.

3 April 2008
"Dataquest Insight: Mobile Payment, 2006-2011" (G00154495) has been updated, to change "millions of dollars" to "millions" in Tables 1 to 3. The corrected version is now available on gartner.com.

In "Magic Quadrant for U.S. Network Service Providers, 1H08" (G00155890), in the Level 3 Communications section, we incorrectly identified Kevin O'Hara as former CEO. He was the former COO. An updated version of this document is now available on gartner.com.

27 March 2008
"Magic Quadrant for Midrange and High-End NAS Solutions, 1H08", (154876) has been reposted. Network Appliance, reflecting the new official company name, is now referred to as NetApp. The updated version is now available on gartner.com.

31 March 2008
"Key Issues for the High-Performance Workplace, 2008-2009" (G00156556) has been updated to improve the layout of the Target Projects section. The corrected version is now available on gartner.com.

"Magic Quadrant for Outage Management Systems, 1H08" (G00156226) has been republished to remove the second bullet point under ABB's Cautions section, which was an erroneous statement. A corrected version of the document is now available on gartner.com.

"Toolkit: Requirements for Crisis Command and Emergency Operations Centers" (G00155115) has been revised to make a change to the title. An updated version of this document is available on gartner.com.

28 March 2008
"Cool Vendors in Platform and Integration Middleware, 2008" (G00155600) has been updated to accurately reflect the total annual revenue of Engineering Ingegneria Informatica. It is �709 million, not �460 million. An updated version of this document is available on gartner.com.

In "MarketScope for Application Quality Management Solutions, 1Q08" (G00154031), we have transposed the order of text in Paragraph 2 of the Compuware profile. An updated version of this document is now available on gartner.com.

"Magic Quadrant for Campus LAN (Global), 2008" (G00153760) has been republished to correct an instance of a misspelling of Force10 Networks. An updated version of this document is available on gartner.com.

27 March 2008
Open Source in the CRM Application Market, 2008" (G00155569) was republished to acknowledge that SugarCRM recently received recognition for a piece of its application as OSI-approved software. An updated version of this note can be found on gartner.com.

26 March 2008
"Toolkit: Age Matters When Considering PC TCO" (G00154726) was republished to fix two errors. The first Key Findings bullet stated: "Keeping PCs longer can reduce capital expenditures, but support costs and end-user productivity will increase with PC age." In fact, support costs will rise, but end-user productivity will decrease. The second bullet in the Key Findings section was also modified to add some clarifying text to explain that the annual TCO of PCs declines over the first three years, but starts to rise again in Years 5 and 6. An updated version of this document can be found on gartner.com.

In "MarketScope for Network Access Control, 2008" (G00155904), under the section about ConSentry, the term "signatures" was replaced by "anomaly detection algorithm" so the sentence now reads, "Inline positioning also enables ConSentry to block malware attacks via its anomaly detection algorithm."

25 March 2008
"Dataquest Insight: IP Multimedia Subsystem Contract and Trial Announcements, Worldwide, 3Q07" (G00154415) has been republished to update the information on the Glossary and Definitions tab. An updated version is now available on gartner.com.

24 March 2008
Gartner Predictions Where We Were Right About the Event, But Wrong About the Timing (G00154025) has been updated to remove a Strategic Planning Assumption and to clarify the "What You Need to Know" section. The corrected version is now available on gartner.com.

21 March 2008
"Leveraging Price Optimization in the Consumer Goods Industry" (G00156328) has been republished to correct the list of vendors at the end of the "Custom-Developed Solutions" section. A corrected version of the document is now available on gartner.com.

20 March 2008
"The Emergence of the Multienterprise Business Process Platform" (G00153346) has been republished to remove a duplicated paragraph. The last paragraph in Section 3.0 was deleted. A corrected version of the document is now available on gartner.com.

19 March 2008
In "Forecast: Storage Management Software, Worldwide, 2007-2012" (G00156336), the date range of the compound annual growth rates shown in Tables 1-1 and 1-2 has been corrected. An updated version is now available on gartner.com.

In the "Magic Quadrant for Network Intrusion Prevention System Appliances, 1H08" (G00154849), changes were made to the Market Overview section to clarify the competitive landscape for Snort. Changes also were made in the Vendor Strengths and Cautions section for NitroSecurity to clarify the relationship between Snort and Snort_Inline, and to remove text that could imply analysis that was not intended. An updated version of this document is available on gartner.com.

18 March 2008
"Cost Cutting in 2008 Using Remote Infrastructure Service Providers" (G00155500) has been republished to correct the document title from "Cutting IT Costs in 2008: Using Remote Infrastructure Service Providers." An updated version of this document is available on gartner.com.

The title of "How to Cut IT Disaster Recovery Costs in 2008" (G00155395) has been changed. The new title is "Cost Cutting Disaster Recovery in 2008." The updated version is now posted to gartner.com.

17 March 2008
"Dataquest Insight: Software Markets Should Weather Economic Slowdown, but Restructurings Are Expected" (G00155113) has been updated. Changes were necessary because the U.S. share of software spending was misstated in the original version. The corrected version is now available on gartner.com.

14 March 2008
In "Magic Quadrant for Business Intelligence Platforms, 2008" (G00154227), we stated that the weighting of the Market Responsiveness and Track Record criterion had been increased from standard to high. While the weighting had been increased, it did not result in a change in the rating. We have amended the reference accordingly and an updated version of this report is available on gartner.com.

In "Microsoft ESP Marks Shift to Richer Simulation Platforms" (G00154782) has been updated. Changes were necessary to correct a price quoted in the Event Facts section. The updated version is now posted to gartner.com.

12 March 2008
"MarketScope for Large Enterprise HRMS, 2008" (G00154565) was republished to fix a factual error in a company name. We had used CGI/AMS when, in fact, the CGI/AMS brand does that exist anymore. It is now known as CGI Worldwide. An updated version of this document can be found on gartner.com.

In "Toolkit Best Practice: Distributed Development Requires Collaboration Throughout the Project Life Cycle" (G00150098), the company name Sofea in Note 2 was corrected to the current company name, Blueprint Software Systems. The accompanying product name, Profesy, was corrected to the current product name, Requirements Center. An updated version of this document is available on gartner.com.

7 March 2008
"Dataquest Insight: F&A BPO Competitive Landscape, Worldwide, 2007" (G00153188), has been updated. Changes were necessary because Xansa's and Genpact's vendor rankings in Table 1 were incorrect in the original version. The updated version is now posted to gartner.com.

"Cost Cutting Tips for Negotiating Endpoint Protection Platform Contracts" (G00154904) has been republished with the new title "Cost Cutting Endpoint Protection Platforms" to add more-detailed guidance on potential budget reductions. A corrected version of the document is now available on gartner.com.

"Major Independent Software Vendors Move Virtualization Endorsement to a New Plateau" (G00155235), was republished to fix an oversight in the Event Facts section that erroneously used "Oracle applications" as a generic term, when it should have been the product, "Oracle Applications." A revised version is now on gartner.com.

5 March 2008
In "webMethods Fabric 7.0 Takes a Step in the Right Direction" (G00146607), the reference to CentraSite in the third paragraph under the webMethod's Product Viability section was changed to read: "For metadata management, Software AG offers the CentraSite (jointly developed with and offered as a product by Fujitsu) product." An updated version of this document is available on gartner.com.

"Q&A: What Is a Registry/Repository, and Who Should Consider One?" (G00153018) has been updated to accurately reference Fujitsu's joint development and offering of CentraSite with Software AG. An updated version of this document is available on gartner.com.

"Magic Quadrant for Application Infrastructure for Back-End Application Integration Projects, 2Q07" (G00147400) has been updated to accurately reference Fujitsu's joint development and offering of CentraSite with Software AG. An updated version of this document is available on gartner.com.

In "The Flashline Acquisition Offers Significant Advantages BEA Must Exploit" (G00143269), the reference to CentraSite in the second paragraph of the Analysis section was changed to read "CentraSite (jointly developed and offered as a product by Software AG and Fujitsu)." The updated version is now posted on gartner.com.

In "Business Buyers and IT Leaders: Different Goals, Different Paths" (G00151645), a change was made to Table 1, in the third row under the Conflict Resolution column: "If the IT department can alter �" was changed to "If the IT department cannot alter �" An updated version of the report is now available on gartner.com.

In "IT Spending and Staffing Report, 2008" (G00154809), data reflecting employee levels in surveyed food and beverage companies was incorrect. An updated version of this report is available on gartner.com.

4 March 2008
In "Forecast: NAND Flash Supply and Demand, Worldwide, 2007-2009 (1Q08 Update)" G00155739, the content per system figures in Table 15-2 were incorrectly calculated for applications from 2Q07 to 4Q09. In Figure 16-1, the 2Q08 shortage was incorrectly graphed, and instead should have shown oversupply as indicated in the Overview tab. An updated version of the document is now available on gartner.com.

In "E-Mail Hosting: Poised for Explosive Growth" (G00154840), "Toolkit: E-Mail Hosting Request for Proposal" (G00155285), "Tactical Guideline: Minimizing Risk in E-Mail Hosting Relationships" (G00154838) and "Toolkit Presentation: Driving the Hosted E-Mail Decision Process" (G00155134) we have removed a sentence from the hosting definition to avoid ambiguity. Updated versions of the documents are now available on gartner.com.

3 March 2008
"Dataquest Insight: Market Share Implications of Oracle's Acquisition of BEA Systems" (G00155381) has been updated. Figure 3 now correctly indicates which data relates to Oracle and BEA Systems and which data relates to the overall PPMW market. The corrected version is now available on gartner.com.

"Report Highlight for Dataquest Insight: Market Share Implications of Oracle's Acquisition of BEA Systems" (G00155862), has been updated. Changes were necessary to correct a grammatical error in the Table of Contents. An updated version is now available on gartner.com.

28 February 2008
"PLM for Process Manufacturers Provides a Competitive Edge in Global Markets" (G00154072) was republished to indicate that SAP has a "formative" level of manufacturing process management functionality in support of product life-cycle management (PLM) for process manufacturers. In our original version, Figure 3, "Comparison of Vendor Functionality Supporting PLM for Process Manufacturers," incorrectly indicated that SAP lacked functionality in this area. Figure 3 has been corrected, and the revised report has been posted to gartner.com.

In "Magic Quadrant for Network Intrusion Prevention System Appliances, 1H08" (G00154849), the company name Enterasys was corrected in the Magic Quadrant and in subsequent references to the company in the "Vendors Added" and "Vendor Strengths and Cautions" sections. An updated version of this document is available on gartner.com.

27 February 2008
"Dataquest Insight: Market Share for Mobile Devices, 4Q07 and 2007" (G00155792) was republished to correct small statistical errors in Table 3. The updated version is now available on gartner.com.

In the recently published document "Outsourcing E-Mail Archiving, 1Q08 Update" (G00155022) we mistakenly reported that MessageOne was founded in 2004. MessageOne was founded in 1998, and the document has been updated to correct the error. An updated version of the document is now available on gartner.com.

"Dataquest Insight: Segmenting the Communications Consumer Market" (G00154745) was republished to correct Table 3, which originally appeared blank. We have also improved the presentation of Table 2 by highlighting above-average numbers in bold. The updated version is now available on gartner.com

25 February 2008
"Toolkit: ITAM Policy Checklist" (G00149083) has been corrected to delete the incorrect table of contents. A corrected version of this document is now available on gartner.com.

In "Dataquest Insight: China's Top Four Local Enterprise Application Software Vendors, 2006" (G00153311), changes were made to Digital China's 2006 revenue, which was misstated in the original version. The updated version is now available on gartner.com.

22 February 2008
In "Notebook Total Cost of Ownership: 2008 Update" (G00153867), data provided in Figure 1 was incorrect. Figure 1 has been updated and adjustments made in the text to reflect the changes. An updated version of the document is now available on gartner.com.

21 February 2008
In "Preparing for the Impact of ITIL v.3 on GRC Strategies" (G00155242), section 2.0 was corrected to remove a duplicate figure. An updated version of this document is available on gartner.com.

In "Notebook Total Cost of Ownership: 2008 Update" (G00153867), the End-User Costs amount for Somewhat Managed Traveling Workers in Figure 1 was incorrect. In addition, a footnote was added to Figure 1, explaining that totals may not add up due to rounding. An updated version of the document is now available on gartner.com.

20 February 2008
"Dataquest Insight: The Reality of Mobile WiMAX Certification" (G00149448), was republished to correct an error in the document summary. It now reads that WiMAX certification was finally launched in December 2007 with the WiBro profile, and Wave 2 is due by the end of 1Q08. The corrected document is now available on gartner.com.

19 February 2008
"User Survey Analysis: Point-of-Sale Hardware and Software Adoption Trends, 2007" (G00154354) has been updated to correct the legend in Slides 5, 6, 7, 8 and 9. In addition, Slide 6 has been updated to include "Tier" references. An updated version of this document is available on gartner.com.

15 February 2008
In "MarketScope for IT Governance, Risk and Compliance Management, 2008" (G00154941), the NetIQ profile erroneously stated that NetIQ "has a large installed base for supply chain management." This has been corrected to read that NetIQ "has a large installed base for SCM" – its product: Secure Configuration Manager. An updated version is now available on Gartner.com.

"Electronic Signature Suites and Services Mature" (G00154784), was revised to correct the spelling of the company name ApprovIt. An updated version of this document is available on gartner.com.

"Tutorial for EDA and How It Relates to SOA" (G00155163), was revised to correct the wording in the "EDA Defined" section that discusses event objects from the example of a stock tick to referencing a financial data feed message. In that same section, we also corrected the event transmission reference. An updated version of this document is available on gartner.com.

14 February 2008
In "Toolkit Case Study: Business Architecture Delivers a Departmentwide Approach to Identity Fraud" (G00153377), it was asserted that identity fraud trends in the U.S. are reflected in Australia; we added that this assertion lacks firm numbers to prove it. In addition, we deleted a sentence about the order of DIAC's implementation of the architectures. The corrected document is now available on gartner.com.

13 February 2008
In "Desktop Total Cost of Ownership: 2008 Update" (G00153705), the subtotal for the IT Operations line in Figure 1 was incorrect (it was listed as $501); It has been updated to the correct amount ($438). An updated version of the document is now available on gartner.com.

"National Information Exchange Model: A New Kind of Vocabulary" (G00154757), has been updated. The republished version contains the correct URL for the National Information Exchange Model (www.niem.gov). The updated version is now available on gartner.com.

12 February 2008
"Automated Metering Infrastructure Security: Achilles' Heel of the Intelligent Grid?" (G00153326), has been republished to clarify cross-industry efforts related to automated metering infrastructures, to correct vendor reference for Table 1 and Figure 1, and to correct the URL for SCE's SmartConnect site. A corrected version of the document is now available on gartner.com.

We have renamed "Cost Cutting Is an Option After Considering Investment" (G00154875). Its new title is "Business Initiatives That Avoid IT Cost Cuts and Promote Investment." The updated version of this document is now available on gartner.com.

31 January 2008
"Toolkit: Business Imperatives That Will Drive Application Strategy Through 2012" was temporarily retracted due to portal display problems. We are addressing these issues, and will republish the document once they have been corrected. Please note that there are no content issues with this document, only display problems.

In "Sun and Oracle Broaden Xen Ecosystem, but Increase Fragmentation Risks" (G00154032), we inaccurately referred to XenSource, which has been acquired by Citrix. All references to XenSource have been removed and replaced with Citrix. The corrected document is now available on gartner.com.

28 January 2008
In "MarketScope for Service Parts Planning, 4Q07" (G00154029), in the section "Vendor Product/Service Analysis," under the Oracle product description, the core product offering name was corrected from Oracle Advanced Supply Chain Planning (ASCP) to Oracle Advanced Planning, and the working the section on SPP-specific customers was changed from "Oracle has an estimated 20 SPP-specific customers" to "Gartner estimates that Oracle has 20 SPP-specific customers."

A First Take titled "EMC�s New Solid State Drive Boosts Storage Performance" (G00154830) was republished to correct a mistaken statement that DMX FlashDrives do not use RAID protection when in fact they do use RAID to protect against data lose and optimize parallel I/Os to minimize RAID protection overheads. The corrected document is now available on gartner.com.

23 January 2008
In "Toolkit: Risk Program Maturity Assessment 1.0" (G00154064), "riskprogramassessment10.xls" attachment, changes were made to the formulas in column D for the following worksheets: Risk Management, Information Security, Privacy, BCM and Compliance. The updated version of the document is now available on gartner.com.

22 January 2008
A First Take titled "Oracle Buys BEA to Strengthen Position in Middleware Market" (G00154827) was republished to correct an error in the document summary. Microsoft has been added as a leading vendor in the middleware market. The corrected document is now available on gartner.com.

"Exchange Server 2007 HA/DR: Options, Benefits and Limitations" by Donna Scott (G00152249) was republished to include a missing Strategic Planning Assumption: "Through 2011, Microsoft will not be the dominant replication provider for Windows applications."

In "Forecast: Semiconductor Wafer Fab Equipment, Worldwide, 1Q08 Update" (G00154572), data points in Table 6-2 (Wafer Fab Equipment by Wafer Size) were incorrect for the 300 mm and 200 mm and below categories for 2002 through 2011. These data points have been corrected and the updated version is now posted to gartner.com.

In "Forecast: Communications IT Spending, Worldwide, 2006-2011" (G00151569), Table 2-1�s pivot functionality was not fully operable. This issue has been corrected. Please note: No data was affected or changed. The revised document is now posted to gartner.com.

In "Gartner Dataquest Market Databook, December 2007 Update" (G00154814), the pivot table in Chapter 2 contained some outdated information. This information has been updated, and the corrected version is now available on gartner.com.

"Predicts 2008: SaaS Gathers Momentum and Impact" (G00152753) contained the following prediction in the Key Findings section: "By 2012, more than 66% of independent software vendors (ISVs) will offer some of their applications optionally or exclusively as SaaS." It should read, "By 2012, more than 33% of independent software vendors (ISVs) will offer some of their applications optionally or exclusively as SaaS." The corrected version is now available on gartner.com.

21 January 2008
"Customer Insights: Inquiry Statistics for IT Services and Outsourcing, 3Q07" (G00153446) has been revised to reveal three hidden field headings on the Vendor Mentions tab in the Excel file: Technology Area, Topic Area and Detailed Topic Area. This enables more-detailed analysis of vendor data. The corrected version is now posted on gartner.com

"Magic Quadrant for Global Enterprise Desktop PCs, 2007" (G00150783) has been revised to correct the summary, changing "notebook" to "desktop" in two instances. An updated version is now available on gartner.com.

17 January 2008
A pivot table in "Forecast: Mobile Devices, Worldwide, 2003-2011 (4Q07 Update)" (G00154328) was repaired so that statistics for entry-level and feature smartphones now appear under the correct headings. The corrected version is now available on gartner.com.

15 January 2008
In the Semiconductor DQ Monday Report, Issue 2 (14 January 2008, G00154763), the year (2006 instead of 2010) was incorrect in "NEC Reveals Cell Phone Power Management ICs." The correct wording is as follows:
Gartner previously forecast this market to grow at a 27% CAGR, from $814 million in 2005 to $3.4 billion in 2010. The revised document is now posted on gartner.com.

11 January 2008
In "Content Analytics Supports Many Purposes" (G00154705), IxReveal�s component analysis capabilities have been updated in Table 2. The corrected version is now available on gartner.com.

9 January 2008
In "Magic Quadrant for Wireless LAN Infrastructure, 2007" (G00153883), revisions were made to the last paragraph of the Market Definition/Description Software section to correct the spelling of the company name "Aerohive." The corrected version is now posted on gartner.com.

8 January 2008
A Gartner research document entitled "Magic Quadrant for Transportation Management Systems 2007" dated 2 January 2008 was temporarily retracted on 3 January. The report contained a paragraph that had not been updated to the correct version prior to its release. The document has now been updated and the correct version is available on gartner.com.

In "Market Share: Service Provider Routers and Switches, Worldwide, 3Q07" (G00154336), Table 3-4 ("Edge Service Provider Router Market Share, Worldwide, 3Q07") the 3Q07 figure for revenue in the "Others" group has been corrected, as have the associated percentage change from 2Q07 to 3Q07 and the market share for 3Q07. The corrected version is now posted to gartner.com.

7 January 2008
A Gartner report entitled "Defining Generation V: The Virtual Generation" (G00154114) the name of Carlota Perez has been corrected. An updated version of this document is now available on gartner.com.

In "Microsoft Promotes UCC Penetration with OCS and Live Meeting Licensing" (G00150754), there was a confusing reference made to Microsoft's seat and room licensing options in Live Meeting 2007. This text has been clarified and the updated version is now available on gartner.com.

"A Survey of Mortgage Servicing Solutions" (G00152686) has been revised. Figures 2, 3 and 4 no longer distinguish stand-alone solutions. An updated version is now available on gartner.com.

"Market Trends: Business Intelligence, Worldwide, 2008" (G00154003) has been updated. The pie chart showing the regional breakdown was corrected to show that Asia/Pacific's share is 6% and the Middle East and Africa's share is 2%. The corrected version is now posted on gartner.com.

4 January 2008
"Market Trends: Unveiling IT Trends in Emerging Regions," (G0154092) has been revised to change the value axis on Figure 2. An updated version is now available on gartner.com.

2 January 2008
In "Identity and Access Management Technologies Defined, 2008" (G00152051), Figure 6 has been resized to fix its appearance. The corrected document is now available on gartner.com.