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The Gartner Customer Relationship Management Summit will show you how to establish solid foundations for your CRM strategies and will examine the cool innovations that organizations are beginning to adopt. We'll inspire new ways of working, confirm best practices and demonstrate new ways to develop business opportunities.
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Research
- The Role of Analytics in Adding Value to Business Processes
- Customer Information and Insight Are the Lifeblood of CRM
- Eight Steps to Implementing a Successful CRM Project
- How to Prepare for the Increasing Convergence of BPO, Application Outsourcing and Global Delivery
- Toolkit: Six Steps to a Superior Customer Experience
Benefits of Attending
Who Should Attend
CRM Summit 2009 Trip Report
Research Topics
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