Agenda
7 Conference Tracks and more than 65 Sessions Span Today's Outsourcing Challenges: ITO, BPO, and Global Sourcing.
Visit the Agenda Builder
Hot topics include:
- Today's new sourcing marketplace: from IT infrastructure and Network Services to Application Services and Alternative Delivery Models.
- Sourcing governance frameworks
- Building a sourcing business case
- Creating a high-performance sourcing organization
- Defining your governance style
- Pricing models
- Business metrics
- Business-focused SLAs
- Service agreements vs. operating agreements
- Renegotiation techniques
- Security and the outsourcing deal
- Perfecting vendor performance and management
- Service management frameworks
- Creating BPO strategies
- Business Process Outsourcing (BPO) vs. Business Process Utilities (BPU)
- The evolving global delivery model
- Top 30 locations for offshore services
- Offshore captive centers vs. outsourcing
