Benefits of Attending

• Hear the real story on next-generation outsourcing. It's not just about delivery models but how to integrate vendors across the entire service chain.
• Put a stop to underperforming relationships and introduce new deal-making and vendor management capabilities that drive value.
• Decide if the time has come to move from one-off service level agreements to operating agreements.
• Get real about business expectations. Align them to your sourcing actions and deliver what your organization really needs -- strategically.
• Gather the latest intelligence on the biggest trends like -- application testing services and remote infrastructure monitoring and management.
• Consider all the possibilities: new ITO delivery models and options ... BPO/ BPU opportunities and risks ... and the latest country options for global sourcing.
• Leverage best practices culled from years of client interactions on a global scale. (You won't find them anywhere else.)
• Spot the weakest link and course correct like a pro with governance techniques and sourcing management strategies.
• Learn the difference between offshore and global delivery. Are you getting the biggest bang for the buck?
• Master multisourcing management for seamless service delivery.
• Structure, transition and even renegotiate deals that mitigate risk and meet your needs.

Who Should Attend

Gartner Outsourcing Summit provides the fullest coverage on outsourcing today. A must-attend for business and IT management involved in their organization's sourcing activities - ITO, BPO and global delivery.

Government
Learn more about shared services successes and key offerings for the public sector.

Financial Services
Breakthroughs in outsourcing for financial services continue. Discover who's doing what and why.

Healthcare
Learn to choose the health care service provider that can best provide what you need, where you need it and at a cost you can afford.

Manufacturing
Learn how consolidation and globalization are impacting outsourcing strategies in manufacturing?

Procurement
See why a "best buy" approach may not always lead to the best business outcomes, and why it's time to get strategic.

BPO
Get an in-depth view of the BPO market, as well an assessment of business-process-utilities (BPU). Find special coverage for insurance, human resources, legal, and finance and accounting.