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Gartner Business Process Management Summit

10 - 12  September 2008   |   Washington, DC   |   Gaylord National Resort and Convention Center

 
 
 
Registeration Closed

Agenda


Establishing Your Organization's Path to Business Value with BPM

Whether you are a BPM expert, beginner or somewhere in-between, this year's Gartner Business Process Management Summit is the wisest investment you can make for 2008. The theme, spans the whole of BPM, and focuses on the steps you need to take at different levels of BPM maturity to optimize business value for your organization.

Agenda Tracks

Track A: Establishing the Foundation for BPM Success

Track B: Intermediate BPM: Becoming a Process-Savvy Business

Track C: Intermediate BPM: Establishing and Sustaining IT Solutions for the Process-Savvy Business

Track D: Pushing the Envelope with BPM


Agenda Track Details

Track A: Establishing the Foundation for BPM Success
Is your organization struggling to gain control over its operational inefficiencies and measure its business activities? Are your business opportunities curtailed by rigidity in both your business practices and IT systems? Are you thinking about applying BPM disciplines, but you don't know where to start? Sessions in this track are designed to help those who are in the earliest stages of BPM maturity whether in the business or IT, to establish a BPM initiative within their company. Through best practice presentations, case studies, and client panels, attendees will learn how to successfully lay the foundation required for sustaining BPM efforts. Armed with frameworks and tactical guidelines, you'll be better able to build a business case for BPM, set up a BPM, develop a BPM plan and get your first project going.

Track B: Intermediate BPM: Becoming a Process-Savvy Business
This track focuses on BPM as a discipline and targets attendees from organizations at the intermediate levels of the Gartner BPM maturity model (Establishing intra-process and inter-process automation and control). These organizations have begun their business process modeling efforts and have begun to identify process owners, apply business metrics effectively, and transform their organization in order to realize their immediate goals of automating and controlling selected business processes within their enterprise. Sessions build on the change management, governance, and organizational transformation research presented in "the Establishing a Foundation for BPM Success" track and emphasize how BPM complements compliance,CRM, and other applications. A combination of Gartner research, end user panels and case studies, this track provides attendees with actionable best practices and decision frameworks for sustaining BPM as discipline.

Track C: Intermediate BPM: Establishing and Sustaining IT Solutions for the Process-Savvy Business
This track targets more technically savvy attendees from organizations at the intermediate levels of the Gartner BPM maturity model (Establishing intra-process and inter-process automation and control). These organizations are process-aware and are actively automating end-to-end selected business processes within their organization. This track delves further into the use of Business Process Analysis (BPA) tools, Business Process Management Suites (BPMSs), and Business Rule Management Systems (BRMSs). Sessions show how to incorporate BPM into your organization and infrastructure and probe into how best to apply SOA, BI, and BAM to BPM solutions as well as the organizational change techniques to sustain your BPM effort. Attendees of this technical track will gain an understanding of the major vendors and the technologies that will implement the infrastructure portion of a BPM strategy.

Track D: Pushing the Envelope with BPM
Sessions in this track target both business stakeholders and technology specialists who are interested in understanding how to exploit BPM at the highest levels of Gartner BPM maturity model (Establishing Enterprise Valuation and Control, Creating and Agile Business Structure). In this track, customer case studies and novel analyst research confront the workforce and technology challenges facing more mature process-centric organizations. How does the nature of work change and what skill sets are needed? What happens to organizations when the line between business processes and social interactions blurs? How will IT departments cope with the need to adopt more agile software development lifecycles in response to volatile business processes? Sessions in this track address these questions and offer a provocative view of what implementing and sustaining a successful process-centric organization in 2015 will entail.

BPM Workshop Series

New to the BPM Summits this year are a series of paid-workshops offered pre-conference and during the main conference program. These workshops are presented by Gartner and invited subject matter experts. These 3-hour "How-To" workshops will provide customers an intimate learning experience and the deep dive into the topics that are most important to them, while still allowing time to also soak up as much of the regular conference track sessions, peer networking and solution exploring with vendor sponsors as needed. Pre-conference workshops are offered at $495 per session and do not require Summit registration. Main program workshops require the Summit registration fee plus add $100 per workshop. Seats are limited - register early to reserve your spot.

BPM Measurement: Principles and Practice
Tuesday, 2:00pm - 5:00pm
Dr. John Alden, Managing Partner, Capability Measurement
Workshop objective: Participants will learn how to start or to improve existing measurement activities in a BPM initiative. The workshop will be divided into two parts:
1) a "measurement principles" presentation by Dr Alden
2) a facilitated "practice oriented case study" discussion

In the first section, the content will cover:
- Current landscape for BPM measurement - trends and issues
- Measurement and its link to strategy
- Practical frameworks for guiding measurement programs and their lifecycle(s)
- How the maturity of business processes affects BPM measurement capability and analytics
- Where to start if you are new? How to improve if you are already involved?

In the second section, the participants will engage in group discussion designed provide for tangible outcomes, e.g. something useful back home. Participants will evaluate their own preparedness for BPM measurement and develop a measurement roadmap tailored to the maturity of their business processes.

Applying Agile Development Strategies to BPM Initiatives
Tuesday, 2:00pm - 5:00pm
Clay Richardson, Business Process Improvement Practice Leader, Project Performance Corporation
Over the past five years the primary driver for BPM has been performance and process improvement. However, many leading organizations are also beginning to use BPM to realize 60% - 70% reductions in deployment time for mission-critical business solutions. This intensive workshop focuses on presenting key methodologies and case studies for applying agile development strategies to BPM initiatives. Included will be a brief primer on agile development and how it aligns with the benefits delivered by BPM.

Participants will learn:
- What tools and techniques teams are using to minimize risk and speed time-to-value in BPM projects
- How agile methods can be leveraged in modeling and prototyping capabilities of BPM
- How to leverage agile methods with key features of BPM suites
- How leading organizations are driving to push solutions out in 60 to 90 days
- How to leverage BPM as a "Rapid Solution Development" platform
- How to standardize on an implementation methodology

Making the Problems in the "As Is" Process Visible
Wednesday, 2:00pm - 5:00pm
Dan Madison, Value Creation Partners
Process mapping is a very powerful tool to illustrate the flow of work and information through a process. However by just looking at the flow chart it is difficult to ascertain the problems that exist in the "as is" process. This workshop will help attendees explore the various problems that could exist in a process and the advantages to making the problems visual.

The workshop will cover the following:
- Process mapping and levels of detail
- Functional-Activity flow chart
- Using the lenses of analysis: Frustration, Time, Quality, Value and non-Value add
- Using icons, colors, data, and text to make each of the problems visible
- Cases illustrating the use of visual tools

Can You Handle Change? Managing Business Process Projects and Programs
Thursday, 8:30am - 11:30am
Matt Light
Business process management is rapidly evolving and expanding. Business analysts help build a clear understanding of business needs vs. established business processes, and can model and redesign processes, workflows and roles in support of business change. These efforts alone require considerable co-ordination, but increasingly business analysts are called on further, to function as change agents and to lead projects and their implementation. This workshop will look at these changing roles and expanding demand, and will bring practitioners together to explore experiences and consider when and whether to take on new roles.

The Back of the Napkin Workshop: Putting Your BPM Pictures to Work
Thursday, 2:00pm - 5:00pm
Dan Roam, Author & Founder of Digital Roam Inc.
In this 3-hour workshop, you will see first-hand how to put Dan's simple pictures, tools and rules to work, helping you discover, develop, and share your BPM concepts - even if you draw like a kindergartner. Come with a BPM problem and get ready to start solving it on the back of a napkin. Literally.

Organizational Change Management "How to" Workshop - Building Your Change Management Plan
Friday, 8:45am - 11:45am
Sara Roberts, CEO and president of Roberts Golden Consulting
In this session you will learn the critical must-haves to gain buy-in and adoption for your change efforts. You will explore case studies of how companies in a wide variety of industries have approached their most challenging change initiatives and walk away with a thorough knowledge of best (and worst) practices as well as the ability to apply a systematic process and model to your change efforts.

Key Issues:
- Articulating your case for change
- Getting your stakeholders aligned on a common vision
- How to structure and approach a change initiative from stakeholder analysis to implementation
- A model for reinforcing change and making sure it sticks

Visit the Agenda Builder

Analyst/User Roundtable Topics

Analyst/User Roundtables are a great forum for hearing what your industry peers are experiencing on issues similar to those you face. Gartner analysts kickoff and moderate the sessions and will also add relevant research and user experiences to the discussion. Discussions are focused on a specific conference topic. Please refer to the list below for session topics being offered.

All end-user attendees at the event are invited to register for Analyst/User Roundtable by reserving at the Gartner One-on-One Reservation Desk. Seating is limited to 12 persons per session and appointments will be scheduled on a first-come, first-served basis.

Reserve your spot early these sessions always sell-out quickly!

AUR1 - Getting Started with BPM
Beginner level
Wednesday, September 10, 10:00am - 11:00am
Bill Rosser

Participants will have a chance to network, ask questions and share approaches in this interactive session for "Getting Started with BPM."  You will leave with ideas and tactics that will help you get your BPM effort off the ground and headed in the right direction.


AUR2 - End-to-End Processes: Best Practices
Intermediate level
Wednesday, September 10, 10:00am - 11:00am
Isher Kaila

End to end processes cross functional domain, in this interactive session intermediate level participants explore best practices for moving from a functional to an end to end process perspective.


AUR3 - BPM Service Providers: What works? What doesn't?
Beginner level
Wednesday, September 10, 10:00am - 11:00am
Michele Cantara

This roundtable helps BPM novices and seasoned practitioners identify the critical skills they need for their BPM efforts and evaluate the expertise of external service providers.


AUR4 - Complex Event Processing
Advanced level
Wednesday, September 10, 2:15pm - 3:15pm
Roy Schulte

Business events trigger and effect business processes.  This session for advanced technical practitioners provides an opportunity to understand the latest developments in complex event processing.


AUR5 - Getting Started with BPM
Beginner level
Wednesday, September 10, 2:15pm - 3:15pm
Elise Olding

Participants will have a chance to network, ask questions and share approaches in this interactive session for "Getting Started with BPM."  You will leave with ideas and tactics that will help you get your BPM effort off the ground and headed in the right direction.


AUR6 - Linking BI, BAM and BPM
Intermediate level
Wednesday, September 10, 2:15pm - 3:15pm
Bill Gassman

Intermediate practitioners should attend this interactive session to understand how BI, BAM and BPM technology are converging.


AUR7 - Applying BPM Technologies to Government Initiatives
Beginner level
Thursday, September 11, 9:30am - 10:30am
David McClure

Government executives and managers should assess the type of process change they are tackling to help determine the type of BPMS support best suited for their initiatives.  In this session we will explore and share patterns of government BPM application buying behavior and identify some critical success factors associated with more successful outcomes.


AUR8 - From Business Needs to Requirements for Process-Centric Solutions
Intermediate level
Thursday, September 11, 9:30am - 10:30am
Matt Light

Designed for intermediate business practitioners this roundtables helps participants understand how BPM can be used to implement business requirements.


AUR9 - Intersection of BPM and Strategic Planning
Intermediate level
Thursday, September 11, 9:30am - 10:30am
Bill Rosser/Michael Smith

In its more advanced stage BPM can be tightly coupled with the strategic planning cycle.  Come to this session to share and discuss how these two can work together.


AUR10 - Business Rule Management
Intermediate level
Thursday, September 11, 1:40pm - 2:40pm
Marc Kerremans

Come to this AUR to discuss and share your view on the best practices on business rules management.


AUR11 - BPM and Architecture - Overlap and Synergy
Intermediate level
Thursday, September 11, 1:40pm - 2:40pm
Anne Lapkin

Enterprise architecture and BPM can work well together.  Participants will discuss opportunities and synergies.


AUR12 - Metrics - How to Build Ones that Help Your Process Efforts
Beginner level
Thursday, September 11, 1:40pm - 2:40pm
Bill Rosser/Michael Smith

What should you measure and how should you measure it?  Beginner level participants will discuss and leave with ideas for measuring process performance in their organizations.


AUR13 - Process Modeling Best Practices and Tools
Intermediate level
Thursday, September 11, 4:00pm - 5:00pm
Marc Kerremans

Have some tips to share about process modeling and tools?  Attend this interactive session and share in a discussion to hear what your peers are doing.


AUR14 - Evaluating the Market Positioning of BPMS Vendors
Beginner level
Thursday, September 11, 4:00pm - 5:00pm
Michele Cantara

This roundtable helps BPM novices articulate their BPMS buying scenario and understand the how the market positioning of various BPMS vendors relates to that buying scenario.


AUR15 - Establishing a BPCC
Intermediate level
Thursday, September 11, 4:00pm - 5:00pm
Elise Olding

In this interactive session, participants will share best practices and approaches for establishing a Business Process Competency Center.  Topics will include organization models, skills, services offered and how to gain adoption throughout the organization.


AUR16 - Best Practices for Defining and Staffing BPM Roles
Beginner level
Friday, September 12, 8:45am - 9:45am
Diane Morello

BPM roles are different in every organization. Share in this lively discussion to understand the best way to implement a successful BPM organization that works best in your environment.


AUR17 - Integrating Risks and Controls Into Business Processes
Beginner level
Friday, September 12, 10:00am - 11:00am
French Caldwell

BPM needs to underlie Regulatory and compliance efforts.  Join in this discussion to understand how your peers are integrating risk and controls into business processes.


AUR18 - Factoring BPM into your Software Infrastructure
Intermediate level
Friday, September 12, 10:00am - 11:00am
Benoit L'Heureux

You already have a software infrastructure and now you want add BPM to it.  Intermediate technical specialists should join this discussion to understand how peers are blending BPM into their environment.


AUR19 - Creating a Unified SOA and BPM Strategy
Intermediate level
Friday, September 12, 12:45pm - 1:45pm
Daryl Plummer

Many organizations are embarking on a SOA strategy and have not fully utilized BPM.  Attend this roundtable to discuss opportunities to more tightly couple these two disciplines.


AUR20 - BPM, BPP, and Business Applications
Intermediate level
Friday, September 12, 12:45pm - 1:45pm
Yvonne Genovese

Attend this roundtable to discuss how business applications are changing and how BPM and BPP play a role in this change.


AUR21 - Engagement, Communications, & Adoption for BPM
Beginner level
Friday, September 12, 2:00pm - 3:00pm
Diane Morello

Successful BPM efforts require a focus on engaging and informing employees throughout the organization.  In this session you will have a chance to discuss issues and tactics to ensure you have the right plan in place to ready your organization for BPM.

Visit the Agenda Builder

 
Pre-Conference Workshops
BPM Measurement: Principles and Practice; Applying Agile Development Strategies to BPM Initiatives.
Learn More
Visit the Business Process Improvement Blog
Key analysts on the Summit team, address your top concerns.
Learn More
Analyst One-on-One Sessions
Meet Privately with a Gartner Analyst
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Analyst/User Roundtables
Topic focused, small group moderated discussions.
Learn More
BPM Workshop Series

Learn More
 
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