Keynotes & Speakers
- David Osborne
- Author and Sr. Partner
- Public Strategies Group
David Osborne is the author or co-author of five books: The Price of Government: Getting the Results We Need in an Age of Permanent Fiscal Crisis (2004); The Reinventor's Fieldbook: Tools for Transforming Your Government (2000), Banishing Bureaucracy: The Five Strategies For Reinventing Government (1997), Reinventing Government (1992), and Laboratories of Democracy (1988). He has also authored numerous articles for the Washington Post, the Atlantic, the New York Times Magazine, Harpers, Inc., Governing, and other publications.
Mr. Osborne is a senior partner of The Public Strategies Group, a consulting firm that helps public organizations improve their performance. He has worked with governments large and small, from cities, counties, and school districts to states, federal agencies, and foreign governments. He has advised governors, mayors, city managers, county executives, school superintendents, and many other public sector leaders.
In 1993, he served as a senior advisor to Vice President Gore, to help run what the Vice President often called his "reinventing government task force," the National Performance Review. He was the chief author of the NPR report, called by Time "the most readable federal document in memory."
He also serves as a fellow of the National Academy of Public Administration, a Congressionally chartered organization similar to the National Academy of Sciences.
A New York Times best-seller, Reinventing Government described how public sector institutions all across America were transforming the bureaucratic models they had inherited from the past, making government more flexible, creative, and entrepreneurial. Banishing Bureaucracy outlined the most powerful strategies available to create such governments. It's sequel, The Reinventor's Fieldbook, fleshes out that picture by providing "how-to" guidance on more than 70 different tools reinventors can use, from performance measurement and customer service standards to competitive bidding and labor-management partnerships. The new book, The Price of Government, applies many of these ideas to the current fiscal crisis, which David and his co-author, Peter Hutchinson, argue will be with us for decades to come. It shows how our public institutions can use reinvention to squeeze ever more value out of every tax dollar they raise.
Mr. Osborne graduated with honors from Stanford University, and he has taught writing at Yale University, as a visiting lecturer. He and his children live in Essex, Massachusetts, northeast of Boston.
- Dan Roam
- Author and Founder
- Digital Roam, Inc.
Dan Roam is the founder of Digital Roam Inc, a management consulting company that helps business executives solve complex problems through visual thinking. His business book "The Back of the Napkin: Solving Problems and Selling Ideas with Pictures" was just published by Penguin Portfolio.
Through consulting projects and lectures, Dan has used his unique visual thinking approach to resolve challenges at Microsoft, Wal-Mart, eBay, Wells Fargo, Infosys Consulting, The Thomson Corporation, Peet's Coffee & Tea, the MIT Sloan School of Management, and the US Navy, among many others.
Dan discovered the power of pictures as a business problem-solving tool in the late 1980's when he founded the first marketing communications company in the (then) Soviet Union. With no Russian language skills, Dan quickly realized that his business pictures transcended the language barrier. Ever since that eye-opening experience, Dan has been fine-tuning the visual thinking tools he introduces in "The Back of the Napkin".
Dan received two degrees at the University of California, Santa Cruz: one in fine art and the second in biology. This combination of art and science began Dan's cross-disciplinary approach to problem solving that is the backbone of his work and lectures. Dan is also a licensed pilot, a skill that demands constant practice in understanding visual information displays. Dan has applied his business-oriented visual thinking skills while living and working in Switzerland, Russia, Thailand, France, Holland, and the US. He lives in San Francisco.
- Sara Roberts
- Roberts Golden Consulting
Sara M. Roberts is the President and CEO of Roberts Golden Consulting headquartered in San Francisco, California.
A seasoned leader, she and her team have led change management and performance improvement efforts for Fortune 500 companies as varied as FedEx, Cisco Systems, Safeway, McKesson, Hilton Hotels Corporation and Alcatel-Lucent.
Prior to founding Roberts Golden, she held senior consulting positions within companies including Sprint, Andersen and Ketchum.
Roberts Golden's work focuses on providing high-value change management and organizational effectiveness solutions for companies undergoing situations such as mergers, corporate reorganizations, technology implementations and process improvement efforts.
Sara is also a widely recognized thought leader in inside/out marketing and branding solutions which help bridge the frequent gap between what customers expect in their experience with a brand versus what the brand's employees actually deliver.
Two of their firm's recent efforts include the change management and internal marketing efforts for a leading hospitality corporation's brand refresh and working with a communications networking leader to transform their technology organization's operations through establishing an infrastructure for effective communication, processes and governance.
Sara is the co-author of the best-selling book, Light Their Fire: Using Internal Marketing to Ignite Employee Performance and Wow Your Customers (Kaplan 2005) and has been quoted in numerous publications including Inc. Magazine and Forbes.
She received her M.S. in Instructional Technology from the University of Nebraska.