Why Attend
Benefits of Attending
Attending the Gartner Customer Relationship Management Summit 2008 will give you:Insight on the hot topics business and IT executives care about:
- The creation and measurement of critical business processes in marketing, sales and service.
- Emerging capabilities and best practices in the contact center, field and e-commerce channels.
- The collection, management and use of customer data.
- The impact of on-demand and outsourcing on the provision of IT solutions.
- The disruptive innovations that enterprises need to start planning for now.
- Gartner analysts and guest speakers
- Peers from other organizations
- Executives and thought leaders from the most important technology providers in the CRM space.
Who Should Attend
- CEOs and executives responsible for defining customer relationship strategies.
- Chief customer officers and those responsible for defining the customer experience.
- CIOs and technology strategists responsible for ensuring the IT systems and architecture exist to support evolving business requirements.
- CRM project managers and those responsible for ensuring the success of specific CRM initiatives.
- CMO's and those responsible for defining and communicating the enterprise's value proposition to different customer segments.
- Sales Executives and those responsible for ensuring sales people and partners are productive and effective.
- VP's of Service and those responsible for the cost effective resolution of customer needs and concerns.
- Contact Center and Web Channel managers seeking to optimize their contribution to the enterprise channel mix.
- Business Analysts and those responsible for the definition of performance metrics and the transformation of data into insight.
- Chief Innovation Officers and those responsible for identifying and selecting emerging technologies and concepts for competitive advantage.
- Investors, consultants and technology providers wishing to understand the relative impact of the various trends impacting the CRM market.
Just Announced Workshops!
Pre-Conference Workshops:
CRM Implementation Nirvana,
Working With CRM Service Providers
Learn More
Pre-Conference Workshops:
CRM Implementation Nirvana,
Working With CRM Service Providers
Learn More
