To view the full details of the Summit including sessions, speakers, sponsors and to build your personal agenda please visit Agenda Builder.

What's New for 2009?

This year's Gartner's Portals, Content & Collaboration Summit features a range of new content and session formats:

• Three new tracks covering the core topics of Portals, Content and Collaboration, plus a new virtual track on Cost Optimization
• Brand new Gartner, keynote and case study content
• Three new interactive workshops to give you an opportunity for facilitated peer-to-peer exchange
• Additional opportunities to interact with case study speakers to learn from their experiences
• Sessions will be labelled as "Visionary" or "Practical" to give you some extra guidance on selecting the agenda that best meets your requirements.

Summit Topics:
The Summit will explore a wide variety of topics including:

• Best practices for choosing and deploying PCC technologies
• Proving the value of PCC technologies
• Measuring business impact as you bring systems, technologies and management best practices together
• Governance policies and practices for portal, content and collaboration systems
• Applying social software to solve business problems
• Controlling uncontrollable content
• Enterprise portals and CRM
• Emerging collaboration and social software trends
• Unified communications and collaboration in the workplace
• Managing the plethora of user interfaces
• Integrating Web 2.0 technologies into existing enterprise portals
• Enterprise search
• Information governance
• The future of PCC technologies
• Organizing and staffing PCC projects and ongoing information governance efforts

Download the brochure PDF

Download the Agenda-at-a-Glance

End-User Case Studies

• BP: Implementing an Engineering Information Portal - Why Technology is not the Real Challenge
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• General Dynamics: Integrating Content Management & Collaborative Environments into Business Operations
• NHS Connecting for Health: Connecting for Health: NHSmail - Universalizing Secure Communication in Healthcare
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• Norwegian Electronic Health Library: Creating a National Search Platform for Health Professionals
• Production Services Network: Business Strategy and Drivers for Successful Knowledge Sharing
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• Turkcell: Never Start a 'Portal' Project: How an Attempt to fix Information Flow at a Telco Operator Ended Up as a Portal
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Summit Tracks

Portals and User Experience
Portals have matured and are now reaching "middle age." While many enterprise portals are clearly delivering value, others are struggling to do so. Enterprises regularly deal with problems like portal governance, multiple portals and portal integration. The portal product market is exiting a period of stability with new players from the worlds of open source software and cloud computing. Finally, the economic meltdown is exerting budget pressures and causing enterprises to examine all expenditure. All this adds up to interesting times for those in charge of their company's portal strategy.

Content and Information Management
SharePoint has been the recent big "game changer" in the PCC arena - making a broad range of functionality appealing to many. For many enterprises it coexists with enterprise content management (ECM) systems from long-time established vendors such as IBM/FileNet, EMC, Open Text and Oracle. The challenge is getting the strategy right to make sense of the future investments to ensure flexibility and business benefit. Research indicates that there are bigger savings to be realized - and perhaps profits as well - by moving towards a cleaner content architecture and by exploiting alternative delivery models. We'll provide a detailed roadmap toward realizing ROI from ECM.

Social Software and Collaboration
Collaboration tools and services continue to be the most innovative sector of the IT market. New social software tools are changing the way organizations interact, new cloud-based provisioning models are changing the way companies buy and operate collaboration services and there is an increased desire to incorporate voice services into a holistic collaboration strategy. At the same time, demand for teamwork and cross-enterprise cooperation is increasing the value of collaboration tools to the organization. This track will examine all of these dynamics, will demonstrate how to prove the ROI of collaboration tools and techniques.

Virtual Track: PCC Cost Optimization and Business Value
In today's uncertain economy, virtually all organizations are expected to optimize costs, scrutinize new investments and become hyper-efficient in everything they do. This "virtual" track focuses squarely on reducing costs, improving efficiency, driving value and demonstrating ROI.

Agendas for Financial Services, Public Sector & Healthcare/Pharmaceutical Professionals

As a Financial Services, Public Sector or Healthcare/Pharmaceutical Professional, there are certain topics covered at this event that are likely to be of particular interest to you. Please click below on the suggested agendas that you can follow during the event. We hope you find this useful. Please note that this timetable is a suggestion and other presentations will be relevant to you depending on your role and your organization's focus.

Financial Services Professional Agenda
Public Sector Professional Agenda
Healthcare & Pharmaceutical Agenda

Pre-Summit Tutorials for first-time Attendees

Jump-start your Summit experience with our pre-Summit tutorial session. Available at an additional cost of €510. Use these valuable briefings to deepen your understanding of the vital issues and emerging trends and opportunities which will be central to the Summit content.

Please note that tutorials are available to end-users only.

Tuesday 15th September

Portal, Content and SOA Governance: Making Multiple Portals Work
Ray Valdes, Gartner Research VP
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Information Governance: Stop Managing Technology and Start Managing Information
Debra Logan, Gartner VP Distinguished Analyst
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Enterprise Content Management Best Practices
Regina Casonato, Gartner Managing VP
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Save Enterprise Search With Conversation and Federation
Toby Bell, Gartner Research VP
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