Process Excellence on the Edge

The Gartner Business Process Management Summit will deliver the knowledge you need to create and sustain agility and responsiveness in 2009 and beyond. As the most comprehensive conference of its kind, this Summit offers the insight and expertise senior IT and business leaders need to master BPM and process excellence.

Wherever you are on the BPM learning curve, this Summit has sessions and keynotes customized to solving your problems and needs at every level of BPM experience - including beginner, intermediate and advanced tracks that touch upon both business and IT.

With an innovative group of Gartner Analysts, keynote and industry practitioners, more than 60 in-depth sessions, the chance to network with more than 500 process-driven leaders from around the globe, this year's Summit will trigger new thinking, allow you to validate and learn best practices, and put you on the leading-edge of process innovation.

Agenda Tracks

Track A: The Beginner's Survival Guide to BPM
This track is designed to help both business and IT professionals in the early stages of BPM establish fundamental skills and identify the tools and techniques they need to lay the foundation for successful BPM initiatives. Sessions will focus on how to build a compelling business case for BPM, develop a workable BPM plan, get a sustainable BPM project going and accelerate time-to-results. Attendees will learn how to use the BPM discipline to gain control over operational inefficiencies, accurately measure business activities, eliminate rigidity in business practices and IT systems and much more.

Track B: Intermediate BPM for Business Practitioners
This track targets non-technical attendees who are at the intermediate level of the Gartner BPM Maturity Model - establishing intra-process and inter-process automation and control - and builds on the change management, governance and organizational transformation research presented in Track A. Designed for organizations that have begun to create process models, identify process owners and apply metrics, these sessions will explain how to exploit process visibility and fully leverage process control and automation efforts for business transformation and growth.

Track C: Intermediate BPM for IT Practitioners
This track delivers technological BPM content for IT professionals whose organizations are also at the intermediate level of the Gartner BPM Maturity Model - establishing intra-process and inter-process automation and control. Sessions are targeted to those who are actively automating selected end-to-end business processes and seeking further insight into the strategies, vendors and technologies that support business growth. Attendees will learn how to apply business process analysis tools, business process management suites, and business rule management systems, as well as how to leverage service-oriented architecture, business intelligence, BAM-to-BPM solutions and organizational change techniques to sustain your BPM effort.

Track D: Advanced: Pushing the Boundaries of your Business with BPM
Not for the faint-hearted, this provocative track uses customer case studies and novel analyst research to address the organizational and technological challenges that face early BPM adopters as they continue to grow and transform their businesses. Both business stakeholders and technology specialists will learn how to capitalize on the opportunities that BPM presents in a challenging business climate, and gain a better understanding of how the BPM discipline at its most advanced can support the long view of organizational excellence and business success.

BPM Workshop Series

All workshops require pre-registration.

WK1 - Business Rules: How You Can Design Smarter, More Agile Processes
Ronald G. Ross, Co-Founder and Principal, Business Rule Solutions, LLC, Executive Editor, Business Rules Journal
Sunday, October 4, 3:30-6:30pm

Deployment of business policy and business rules into day-to-day business operations should be timely, effective, selective, traceable, repeatable, and retractable. What do you need to achieve that? In this presentation, Mr. Ross explains how business rules, decisioning, and rulebook management are integral to achieving continuously smarter business processes.

Unfortunately, in many companies today the deployment process for business rules is effectively broken - and not at all up to the challenges of doing business in a fast-paced, knowledge-centric, and globally connected world. Mr. Ross explains how your company can tune its business processes for smarter decisioning in highly pragmatic fashion.

The first step is simply to recognize the fundamental difference between business rules and business processes, and to see how they can be treated as complementary concerns. The business rules must be managed of course - just as the business processes - but this produces significant benefits in terms of agility, consistency, and re-usability. It also results in simpler, smarter, and far more agile business processes.

• Best practices for designing business processes with business rules
• Dealing with constant change, massive complexity and multi-channel services
• Tasks for making operational decisions and how to support them
• Enterprise decision management (EDM)
• Scalable, traceable decisioning practices
• Looking ahead - dynamic, indeterminate processes enabled by business rules

All participants of this workshop will receive a complimentary copy of Mr. Ross' book Business Rules Concepts.

If you would like to attend this workshop, please register via Agenda Builder.


WK2 - What is a Business Process Architecture and Why It Is Important
Roger T. Burlton, Founder of BPTrends Associates
Monday, October 5, 2:15-5:15pm

This seminar will look at corporate efforts to create Business Process Architectures, the uses of process architectures, the tools and techniques available to facilitate process architecture development, and the pitfalls to avoid. It will consider business process architectures in a comprehensive manner and include consideration of enterprise process modeling, KPIs and the alignment of measures with strategic goals, process governance and the use of a BPM Center of Excellence to structure and prioritize enterprise architectural efforts. It will consider several case studies to illustrate how companies have approached architecture development and the results obtained.

If you would like to attend this workshop, please register via Agenda Builder.


WK3 - Creating a Culture of Commitment and Engagement on Your Team
Jeff Gibson, Vice President of Consulting, The Table Group
Tuesday, October 6, 9:30-10:30am

As a follow-up to his keynote address on the importance of teamwork, Jeff Gibson will offer specific advice and practical tools for overcoming the five dysfunctions of a team. In this inter-active session, attendees will have an opportunity to complete a team assessment based on the Dysfunctions with a chance to review and discuss their results.

In addition, Jeff will tackle a prominent symptom of corporate frustration: silos, the invisible barriers that separate work teams, departments and divisions, causing organizations to waste resources, kill productivity and jeopardize results. Drawing from Pat Lencioni's popular book, Silos, Politics, and Turf Wars, Jeff will provide leaders with powerful advice on how to eliminate the structural obstacles that disrupt organizations. Urging leaders to provide a compelling context for their employees to work together, this model will give leaders a simple tool for enabling clarity, unity and alignment in their organization.

If you would like to attend this workshop, please register via Agenda Builder.


WK4 - The Essentials of BPM Methodology: How to Get Started
Alan Ramias & Rick Rummler, Partners at the Performance Design Lab (PDL)
Tuesday, October 6, 1:30-4:30pm

Join Alan Ramias and Rick Rummler, Partners at the Performance Design Lab (PDL), for this interactive workshop on the essentials of BPM Methodology.

The (3) hour session will cover the following:

• What is process?
• Why it is important how processes are defined and organized.
• What is business process management?
• Why the need for a methodology?
• Criteria of an effective methodology.
• Application: Categorizing known methods and tools using criteria.

Key Takeaways:

• The criteria for evaluating and selecting BPM methodology and tools.
• Use of three specific tools for BPM project definition and process analysis.
• A model and success factors for rolling out a BPM methodology in your organization.

If you would like to attend this workshop, please register via Agenda Builder.


WK5 - Getting Your Business Process Competency Center Off the Ground
Elise Olding, Research Director, Gartner
Wednesday, October 7, 9:00-11:00am

In this workshop we will discuss the need for a BPCC and you will work through a plan to intiate and continue to support your business process management effort. Best attended by those already engaged in a BPM project and looking to take it to the next level.

If you would like to attend this workshop, please register via Agenda Builder.

Analyst/User Roundtable Topics

Analyst/User Roundtables are a great forum for hearing what your industry peers are experiencing on issues similar to those you face. Gartner Analysts kickoff and moderate the sessions and will also add relevant research and user experiences to the discussion. Discussions are focused on a specific conference topic.

All end-user attendees at the event are invited to register for Analyst/User Roundtable by reserving a seat at the Gartner One-on-One Reservation Desk. Seating is limited to 12 persons per session and appointments will be scheduled on a first-come, first-served basis.

Reserve your spot early - these sessions always sell-out quickly!

Roundtables that bring BPM to life.
Work in small group that includes your team, professional peers and a Gartner Analyst to solve specific BPM challenges in a proactive, collaborative environment.

Beginner Level

AUR10 - Managing Unstructured Processes
Carol Rozwell, VP Distinguised Analyst, and Elise Olding, Research Director, Gartner
Wednesday, October 7, 10:00-11:00am

Come share your best practices for managing unstructured processes. How do you make the most of employee productivity in this area?


Intermediate Business Level

AUR1 - Linking Organizational Strategy to BPM Outcomes
Bill Rosser, VP Distinguished Analyst, Gartner
Monday, October 5, 10:00-11:00am

How can a statement of strategy be linked to individual BPM projects? Where are the warning points for potential breakdowns in communications?


AUR2 - Cultivating and Managing Innovation
Kathy Harris, VP Distinguished Analyst, Gartner
Monday, October 5, 10:00-11:00am

How do you create a culture of innovation and sustain it to improve business processes and outcomes?


AUR5 - Process Management Across My Partner Network: What's Possible?
Benoit Lheureux, Research VP, Gartner
Tuesday, October 6, 10:30-11:30am

Partner networks are core to some industries. Come prepared to discuss what you are doing and find out what you might be missing.


AUR9 - Observations on Business Process Competency Center (BPCC) practices
Elise Olding, Research Director, Gartner
Tuesday, October 6, 4:15-5:15pm

Bring your Business Process Competency Center (BPCC) best practices and concerns to this roundtable discussion. See how you compare to your peers.


AUR11 - Risky Business: How to Make BPM an Asset for Risk Management
French Caldwell, Research VP, Gartner
Wednesday, October 7, 10:00-11:00am

What can BPM offer you as a weapon against risk? How does BPM related to governance, risk and compliance management?


AUR12 - Metrics and BPM: Best Practices
Bill Rosser, VP Distinguished Analyst, Gartner
Wednesday, October 7, 10:00-11:00am

How are you measuring and monitoring critical business processes? How do you tie metrics and BPM in a comprehensive fashion?


Intermediate IT Level

AUR3 - Business Rule Management Roles and Responsibilities
David McCoy, Managing VP & Gartner Fellow, and Jim Sinur, Research VP, Gartner
Monday, October 5, 2:15-3:15pm

What are the key roles for Business Rule Management and how do these roles relate to BPM? What works in your enterprise and what concerns you?


AUR4 - IT Governance Practices and BPM
Ellen Kitzis, Research VP, Gartner
Monday, October 5, 2:15-3:15pm

What best practices exist for IT governance, especially as it relates to BPM? What are my peers doing in governance?


AUR6 - Simulation and BPM: Reality Check
Jim Sinur, Research VP, Gartner
Tuesday, October 6, 10:30-11:30am

How well are you doing process simulation? Is it well-understood, or somewhat mystical? Come to discuss best practices and desires.


AUR7 - BPM Secrets of the Enterprise Architects
Anne Lapkin, Research VP, Gartner
Tuesday, October 6, 4:15-5:15pm

What do your Enterprise Architects know about BPM that makes their work more effective? Come share your best practices and hear from others.


AUR8 - Business Activity Monitoring in Practice
Bill Gassman, Research Director, Gartner
Tuesday, October 6, 4:15-5:15pm

What are you doing in BAM and what are some of the best practices that are emerging?

Visit the Agenda Builder