Business Process Management -
The Process Value in People, Patterns and Possibilities

As organizations expand their BPM efforts, establishing technology know-how is important but rolling out effective communication, organizational change management, and project management activities is even more of a necessity!

1. People - People are assets, yet people also pose problems. Unlocking the value of individual insights, as well as the wisdom of many, and turning these insights into measurable process improvements is key to powering up your BPM projects and programs and, by implication, the success of your organization.

2. Patterns - Many organizations are overwhelmed by the explosion of information and events that barrage their business. This isn't new, but what is new is something called the "network effect" - increased business connectivity that increases the velocity and the amount of information coming from outside your organization. You need a new approach to implementing a framework to proactively seek, model and adapt to leading indicators, often-termed "weak" signals, that form patterns in the marketplace - and exploit them for competitive advantage. Taking this further, leading organizations will create and introduce new patterns to their marketplace. We call this approach a Pattern-Based Strategy™.

3. Processes - Innovation requires an outside-in perspective, yet most organizations focus on the operations within their enterprise. End to end business processes often extend to partners or suppliers, government entities, outsourcers, and cloud service providers. Successful management of end to end processes requires the application of BPM disciplines whether processes are internal, external, or in the cloud. With the correct tools and techniques, when you get this right, a whole world of Possibilities opens up. A world of innovation, improvement and relevance.

The Gartner BPM Summit gives you proven tools and techniques for you to tackle large BPM programs as well as first-time BPM projects. Not only will you be equipped to technology-enable your BPM efforts, you will be able to create your own roadmap to BPM success, identify what it takes to establish critical BPM competencies, governance policies, and formulate an IT strategy for BPM.

What's New for 2010

Content Navigation - Customize Your Agenda
We understand your need for information and guidance relevant to your BPM efforts. To assist you in selecting the most appropriate sessions we have developed a "Content Navigation" system that will allow you to identify which presentations are right for you.

Maturity Level

• Essentials: If you are at the early stages of your BPM initiatives or your BPM efforts have stalled, the Essentials sessions will focus on getting your BPM program off to a good start.
• Intermediate: These sessions identified as Intermediate will focus on building capabilities that sustain BPM efforts while improving key processes.
• Advanced: If you are an advanced practitioner of BPM these sessions will enable you to integrate BPM into the fabric of your organization.

Business and IT

• Business: These sessions focus on BPM from the business perspective and/or orientation.
• IT: These sessions will focus on BPM from the IT perspective and / or orientation.

Practical and Strategic

• Practical Guidance: We understand your need for tactical information you can action straight away. Sessions marked with a "P" icon focus on How To, Dos and Dont's and best practices.
• Strategic Framework: Sessions that support strategic decision-making are marked with an "S" icon.

Best Practices Workshops

• Pre-Summit Foundation Sessions: Whether you are a newcomer to BPM or a "master," there is an early morning interactive sessions to get you up to speed.
• Interactive Workshop: "The People Side of Change" is designed to provide you with tools to take away and use, as well as provide ideas for further potential study.

Best Practices Gartner Analyst/User Roundtables
These peer interaction sessions, facilitated by a Gartner analyst, will allow you and other end users to delve deep into Best Practices on six hot topics, comparing notes and exchanging insights. Numbers for these sessions are limited to allow for in-depth conversations. Register via the agenda builder. Please note that we operate a First come, first served policy.