A leading financial services information company calls on Gartner to migrate its siloed IT environment to an enterprise model to improve operational consistency and productivity.

Business Challenges

• Unify IT architecture and processes for more efficient operation
• Apply disciplined governance to IT investment decisions
• Increase IT's business contribution and overall investment planning process
• Improve the coordination of IT architecture investments

Approach / Differentiation

• Created an IT Optimization Roadmap
• Assessed process maturity and process redesign potential
• Developed a path to select a new ERP solution

Results

• Developed a comprehensive, ERP selection strategy
• Transitioned siloed IT processes to a cross-enterprise solution environment
• Improved operational consistency while supporting the implementation of a new Change Management and Problem Management tool