A State Office for Mental Health needed a new EMR strategy. But expectations of what would be required were not realistic. A Gartner Consulting engagement shed light on the real scope of the initiative.

Business Challenges

• Develop an Electronic Medical Records (EMR) strategy for a state office of mental health
• Sell the value of EMR to senior executives
• Assess organizational readiness for a new EMR strategy including governance and new models for performance management and staffing

Approach / Differentiation

• Assessed organizational readiness for a new EMR approach
• Developed a business case to optimize clinical operations to complement the EMR implementation
• Created roadmap to guide both pre and post implementation activities

Results

• Client realized the size an EMR initiative was much larger and more complex than initially scoped
• Client is implementing Gartner readiness recommendations to set a new foundation for clinical optimization and a new EMR program