IT KEY METRICS DATA FOR INFRASTRUCTURE & OPERATIONS

Executive Summary

• Overview
• Key Findings
• Demographics: The Richest Data Set Available
• Spending: Investing, or catching up?
• IT Portfolio Trends: Staffing
• Conclusions
• Worldwide IT Benchmark Report 2007: Table of Contents
• Introduction:
• Key Industry Measures:
• Key Industry Measures: Multi Year Trends:
• Key Infrastructure Metrics:
• Demographics: Distribution by Industry
• Demographics: Distribution by Region
• IT Spend Change by Industry: 2005 - 2006
• IT Spend Change by Region: 2005 - 2006
• Average of IT Spend as % of Revenue - 2006, by Industry
• Average of IT Spend as % of Revenue - 2006, By Region
• Average of IT Spend per Employee - $US 2006, by Industry
• Average of IT Spend per Employee - $US 2006, By Region
• IT Spend as % of Operating Expense - 2006, By Industry
• IT Spend as % of Operating Expense - 2006, By Region
• Agility: Revenue vs. IT Spending Change 2005-2006
• Agility: Operating Expense vs. IT Spending Change 2005-2006
• IT Spending as % of Revenue vs. Operating Profit, 2006
• IT Spend Change by Industry: 2006 - 2007
• IT Spend Change by Region: 2006 - 2007
• Spending Behaviors: Regional Distribution of Spend Change by Type
• Spending Behaviors: Regional Average Spend Change by Type
• Average of IT Spend as % of Revenue - 2007, by Industry
• Average of IT Spend as % of Revenue - 2007, by Region
• Average of IT Spend per Employee - $US 2007, by Industry
• Average of IT Spend per Employee - $US 2007, by Region
• IT Spend as % of Operating Expense - 2007, by Industry
• IT Spend as % of Operating Expense - 2007, by Region
• Agility: Revenue vs. IT Spending Change 2006-2007
• Agility: Operating Expense vs. IT Spending Change 2006-2007
• IT Capital Vs IT Operational Historical Spending
• IT Capital Vs IT Operational by Region (2006)
• Historical IT Spending on Running, Growing, and Transforming the Business
• Regional IT Spending on Running, Growing, and Transforming the Business (2006)
• Historical IT Spending on Hardware, Software, Personnel, and Outsourcing
• Regional IT Spending on Hardware, Software, Personnel, and Outsourcing (2006)
• Historical IT Spending by Technology Tower
• Regional IT Spending by Technology Tower (2006)
• Spending Behaviors: 2005-2006 Change in Spend by Technology Area
• Spending Behaviors: Increase in Spending by Technology Area, by Industry (2005-2006)
• Spending Behaviors: Decrease in Spending by Technology Area, by Industry (2005-2006)
• IT Employees as % of Total Employees by Industry
• IT Employees as % of Total Employees by Region (2006)
• Contractors vs. Internal IT Staff by Industry
• Contractors vs. Internal IT Staff by Region (2006)
• Historical Distribution of IT Staff by Technology Tower (2006)
• Regional Distribution of IT Staff by Technology Tower (2006)

Demographics

• Demographics - Distribution of Participants - 2006 By Industry - Full Database
• Demographics - Distribution of Participants - 2006 By Region - Full Database
• Demographics - Distribution of Participants - 1994-2006 By Industry - Full Database
• Demographics - Distribution of Participants - 1994-2006 By Region - Full Database
• Demographics - Distribution of Participants - 2006 By Industry - Enterprise Spending & Staffing Research
• Demographics - Distribution of Participants - 2006 By Region - Enterprise Spending & Staffing Research
• Demographics - Distribution of Participants - 1994-2006 By Industry - Enterprise Spending & Staffing Research
• Demographics - Distribution of Participants - 1994-2006 By Region - Enterprise Spending & Staffing Research
• Demographics - Distribution of Participants - 2006 By Industry - Infrastructure Research
• Demographics - Distribution of Participants - 2006 By Region - Infrastructure Research
• Demographics - Distribution of Participants - 2002-2006 By Industry - Infrastructure Research
• Demographics - Distribution of Participants - 2002-2006 By Region - Infrastructure Research
• Demographics - Distribution of Participants - 2006 By Industry - Applications Research
• Demographics - Distribution of Participants - 2006 By Region - Applications Research
• Demographics - Distribution of Participants - 1994-2006 By Industry - Applications Research
• Demographics - Distribution of Participants - 1994-2006 By Region - Applications Research

Surveys

• How is the Worldwide IT Benchmark data collected?
• Where can I view the Surveys used to collect the WWB Report data?

Frequently Asked Questions

• What is the Worldwide IT Benchmark Service?
• In what format are the metrics provided?
• How is the Worldwide IT Benchmark data collected?
• What measures are collected?
• How are the measures defined?
• What kinds of companies participate?
• What measures are taken to ensure data quality?
• What time period does the data represent?
• What is included in IT spending?
• "Box Plot Analysis"

Glossary of Terms

• Applications Development & Support terms
• Contact Center terms
• Data Network terms
• Wide-Area Data Network (WAN)
• Metropolitan-Area Network (MAN)
• Local-Area Data Network (LAN)
• Internet Access Services (IAS)
• Remote Access Services (RAS)
• Desktop and Peripherals terms
• Enterprise Spending & Staffing terms
• Help Desk terms
• Intel Server terms
• IT Customer Satisfaction terms
• Mainframe terms
• Unix Server terms
• Voice Network terms
• Wide-Area Voice Network (WAV)
• Voice Premise Technology (VPT)

Definition of Industries

• Banking & Financial Services
• Chemicals
• Construction & Engineering
• Consumer Products
• Education
• Electronics
• Energy
• Food & Beverage Processing
• Government
• Health Care
• Hospitality & Travel
• Information Technology
• Insurance
• Manufacturing
• Media
• Metal & Natural Resources
• Pharmaceuticals & Medical Products
• Professional Services
• Retail
• Telecommunications
• Transportation
• Utilities