12 April 2006

Success Factors for Reengineering IT Processes

Hosted by Dale Kutnick,
SVP, Director of Research


Organizational design of IT processes must focus on establishing process-oriented work structures and aligning roles and responsibilities with those structures. Learn why your enterprise should incorporate adherence mechanisms - like training, performance targets and governance - into IT operational process refinements.


Featured Guest:

"Successful organizations...are able to link the IT process reengineering initiatives with very specific value propositions and benefits to their business services."
Shafqat Azim, MVP

Please forward your questions, comments & suggestions to gartnervoice@gartner.com



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