13 March 2007

P&C Insurers Becoming More Consumer-Centric

Hosted by Dale Kutnick,
SVP, Director of Research

Tactical CRM, data warehousing, Web sites and systems improvement projects of the past did not create consumer-centricity. Enterprisewide business, technical and cultural transformation is mission-critical during the next five years. Learn why.

Featured Guest:

"Driving down those back-end system costs will allow insurers to free up some of their IT budgets so they can invest in more consumer-centric...projects."
Stephen Forte, Sr. Research Analyst

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