IT Services: Infrastructure Support

Relevant Dataquest Products

• Dataquest Research Catalog: Infrastructure Support Services Worldwide
  19 October 2009
• Dataquest Research Catalog: IT Services Asia/Pacific
  19 October 2009
• Dataquest Research Catalog: Services Market Metrics Worldwide
  19 October 2009
• Dataquest Research Catalog: IT Services Europe
  19 October 2009

Trends

A closer look at the near-term forces moving the market

• Dataquest Insight: 'No-Support Option' Threatens Further Erosion of Hardware Support Marketplace
  28 September 2009
• Dataquest Insight: Indian IT Services Vendors Branch Into Network Support Services to Strengthen Value Proposition
  22 May 2009
• Dataquest Insight: Cloud-Based Server Backup Services, 2Q09 Update
  19 May 2009
• Market Trends: How Software Support Providers Can Deal With Evolving Economic Uncertainty, Worldwide, 2009
  23 January 2009
• Dataquest Insight: Unplanned Downtime Rising for Mission-Critical Applications
  3 October 2008

Forecast

Taking a long view of market futures

• Forecast Analysis: Hardware Support Services, 2000-2013, 3Q09 Update
  23 October 2009
• Dataquest Alert: Hardware and Software Support Services Forecast, Worldwide, 2009-2013
  10 July 2009
• Dataquest Alert: Infrastructure Support Services Forecast, Worldwide, 2008-2012 Update
  7 October 2008
• Infrastructure Support Worldwide: Forecast Database
  22 September 2009
• IT Services Asia/Pacific: Forecast Database
  22 September 2009
• IT Services Europe: Forecast Database
  22 September 2009

Shares

Who owns the biggest pieces of the market

• Dataquest Insight: Top 50 Software Maintenance and Support Service Providers, Business as Usual in a Highly Fragmented Market, Worldwide, 2008
  20 November 2008
• Dataquest Alert: Infrastructure Support Services Market Share Rankings Update, Worldwide, 2006-2007
  9 September 2008
• Infrastructure Support Worldwide Market Share: Database
  14 August 2009
• IT Services Asia/Pacific Market Share: Database
  14 August 2009
• IT Services Europe Market Share: Database
  14 August 2009

Hot Topics

Emerging technologies — opportunities for users and providers

• Dataquest Insight: Product Support, the Next Generation
  27 November 2008

Competitive Analysis

Leaders, followers and why customers buy

• Dataquest Insight: Indian Players Have Not Yet Penetrated the Chinese Domestic IT Services Market
  10 July 2009
• User Survey Analysis: Quantifying the Benefits of OSS; Timely for the Down Economy, 2009
  30 June 2009
• SWOT: Microsoft, Product Support Services, Worldwide
  6 April 2009
• User Survey Analysis: Customers Using More Software Support Tools but Are Discontented With Vendor Performance, 2009
  3 April 2009
• User Survey Analysis: The Organization of Hardware Support, North America, 2008
  24 December 2008
• User Survey Analysis: The Cost of Hardware Support, North America, 2008
  24 December 2008
• User Survey Analysis: Remote Worker Communications Applications and Services, Worldwide, 2008
  24 November 2008
• User Survey Analysis: Infrastructure Support Services, North America, 2008
  17 October 2008
• User Survey Analysis: Storage Service Opportunities, North America, 2008
  16 October 2008

Company Profiles&Portfolio Reviews

• Dataquest Insight: Software Support Portfolio Series, SAP, 2009-2010 Update
  28 October 2009
• Dataquest Insight: Software Support Portfolio Series, Sybase, 2009-2010 Update
  23 October 2009
• Dataquest Insight: Software Support Portfolio Series, IBM, 2009-2010 Update
  1 September 2009
• Dataquest Insight: Software Support Portfolios, Cisco, North America, 2008
  28 August 2008
• Dataquest Insight: Software Support Portfolios, Adobe, North America, 2008
  27 June 2008
• Dataquest Insight: Software Support Portfolios, Microsoft, North America, 2008
  12 May 2008