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		<title><![CDATA[ Gartner: Infrastructure Support ]]></title> 
		<link><![CDATA[ http://www.gartner.com/it/products/research/asset_129167_2395.jsp ]]></link> 
		<description><![CDATA[ Current trends and market data for vendors providing software support, hardware support (maintenance, repair, logistics) and Internet-enabled e-support. Data includes end-user spending, service delivery benchmarks, vendor revenue and market share. ]]></description> 
		<language>en-us</language> 
		<category><![CDATA[ Focus Area RSS Feed ]]></category> 
	
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					<category><![CDATA[Relevant Dataquest Products]]></category> 
	 							<title><![CDATA[ Dataquest Research Catalog: Infrastructure Support Services Worldwide]]></title>
		<description><![CDATA[ This Dataquest Research Catalog contains information on Gartner research for clients of the Infrastructure Support Services Worldwide product. Recently published research documents are listed as well as plans for upcoming research deliverables. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=96781&ref=g_rss]]></link>
  					<pubDate>Thu, 10 Mar 2011</pubDate>
					<guid>328477</guid>
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					<category><![CDATA[Relevant Dataquest Products]]></category> 
	 							<title><![CDATA[ Dataquest Research Catalog: IT Services Asia/Pacific]]></title>
		<description><![CDATA[ This Dataquest Research Catalog contains information on Gartner research for clients of the IT Services Asia/Pacific product. Recently published research documents are listed as well as plans for upcoming research deliverables. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=96783&ref=g_rss]]></link>
  					<pubDate>Thu, 10 Mar 2011</pubDate>
					<guid>327949</guid>
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					<category><![CDATA[Relevant Dataquest Products]]></category> 
	 							<title><![CDATA[ Dataquest Research Catalog: Services Market Metrics Worldwide]]></title>
		<description><![CDATA[ This Dataquest Research Catalog contains information on Gartner research for clients of the Services Market Metrics Worldwide product. Recently published research documents are listed as well as plans for upcoming research deliverables. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=104334&ref=g_rss]]></link>
  					<pubDate>Thu, 10 Mar 2011</pubDate>
					<guid>352575</guid>
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					<category><![CDATA[Relevant Dataquest Products]]></category> 
	 							<title><![CDATA[ Dataquest Research Catalog: IT Services Europe]]></title>
		<description><![CDATA[ This Dataquest Research Catalog contains information on Gartner research for clients of the IT Services Europe product. Recently published research documents are listed as well as plans for upcoming research deliverables. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=96813&ref=g_rss]]></link>
  					<pubDate>Thu, 10 Mar 2011</pubDate>
					<guid>327974</guid>
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  <category><![CDATA[Trends]]></category> 
   			<title><![CDATA[ Gartner Market Databook, 1Q11 Update]]></title>
		<description><![CDATA[ Dollar-valued global IT spending is estimated to increase 5.6% in 2011 and grow 4.5% in 2012. Global IT spending will average 4.8% annual growth from 2010 through 2015. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211946&ref=g_rss]]></link>
  	 <pubDate>Tue, 29 Mar 2011</pubDate>
	 <guid>1610015</guid>
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  <category><![CDATA[Forecast]]></category> 
   			<title><![CDATA[ Forecast Analysis: Software Support Services, 2000-2014, 2Q10 Update]]></title>
		<description><![CDATA[ The software support services market is expected to have moderate growth of 5.5% worldwide in 2010, mainly due to the economic downturn that slowed spending on enterprise software in 2009. Growth is expected to be 2% to 3.5% higher than other IT services markets, such as hardware support or consulting. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=201117&ref=g_rss]]></link>
  	 <pubDate>Thu, 24 Jun 2010</pubDate>
	 <guid>1390136</guid>  
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  <category><![CDATA[Forecast]]></category> 
   			<title><![CDATA[ Forecast Analysis: Hardware Support Services, 2000-2013, 1Q10 Update]]></title>
		<description><![CDATA[ The world of hardware support will return to "normal" in 2010, but it's a new normal, a world in which not all market segments can anticipate growth. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=200647&ref=g_rss]]></link>
  	 <pubDate>Fri, 21 May 2010</pubDate>
	 <guid>1373624</guid>  
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  <category><![CDATA[Forecast]]></category> 
   			<title><![CDATA[ Forecast Analysis: Software Support Services, 2000-2013, 1Q10 Update]]></title>
		<description><![CDATA[ The software support services market is expected to have limited growth of 2.5% worldwide in 2009, mainly due to decreased spending on enterprise software. Growth is expected to be strong compared with other IT services markets. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=174787&ref=g_rss]]></link>
  	 <pubDate>Tue, 16 Mar 2010</pubDate>
	 <guid>1323813</guid>  
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  <category><![CDATA[Forecast]]></category> 
   			<title><![CDATA[ Infrastructure Support Worldwide: Forecast Database]]></title>
		<description><![CDATA[ This has been replaced with "Forecast: Product Support Services, 2007-2014, 4Q10 Update". This file contains a subset of data available in "IT Services Market Metrics Worldwide: Forecast Database." Infrastructure Support Services Worldwide Forecast Database provides history and five-year forecast for hardware and software maintenance and support services by region and country, for computing and communications platforms, in primary and secondary market segments. Primary segments include: applications software services, infrastructure software services, operating system software services, client computing hardware services, enterprise computing hardware services, storage subsystem hardware services, document management hardware services, and telecom equipment support services. Excluded segments are professional services. Publication frequency is four times per year. The 2Q publication onward reflect actual IT spending for the previous year. For more information, see "Dataquest Guide: IT Services Market Research Methodology and Definitions." ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=112103&ref=g_rss]]></link>
  	 <pubDate>Thu, 09 Sep 2010</pubDate>
	 <guid>383686</guid>  
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  <category><![CDATA[Forecast]]></category> 
   			<title><![CDATA[ IT Services Asia/Pacific: Forecast Database]]></title>
		<description><![CDATA[ This has been replaced with "Forecast: IT Services, 2007-2014, 4Q10 Update". This file contains a subset of data available in "IT Services Market Metrics Worldwide: Forecast Database." IT Services Asia/Pacific Forecast Database provides two-year history and five-year forecast for all IT services segments by Asia/Pacific countries, by computing and communications platforms. Excluded segments are Japan, North America, and EMEA regions. Publication frequency is four times per year. The 2Q publication onward reflect actual IT spending for the previous year. For more information, see "Dataquest Guide: IT Services Market Research Methodology and Definitions." ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=112190&ref=g_rss]]></link>
  	 <pubDate>Thu, 09 Sep 2010</pubDate>
	 <guid>383670</guid>  
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  <category><![CDATA[Forecast]]></category> 
   			<title><![CDATA[ IT Services Europe: Forecast Database]]></title>
		<description><![CDATA[ This has been replaced with "Forecast: IT Services, 2007-2014, 4Q10 Update". This file contains a subset of data available in "IT Services Market Metrics Worldwide: Forecast Database." IT Services Europe Forecast Database provides history and five-year forecast for all IT services segments in Western Europe, Eastern Europe, and the Middle East and Africa regions and countries, by computing and communications platforms. Excluded segments are North America, Japan, and Asia/Pacific regions. Publication frequency is four times per year. The June publication onward reflect actual IT spending for the previous year. For more information, see "Dataquest Guide: IT Services Market Research Methodology and Definitions." ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=112107&ref=g_rss]]></link>
  	 <pubDate>Thu, 09 Sep 2010</pubDate>
	 <guid>383681</guid>  
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  <category><![CDATA[Shares]]></category> 
   			<title><![CDATA[ Market Share Analysis: Hardware Product Support, Worldwide, 2011 Update]]></title>
		<description><![CDATA[ Amid a tepid economic recovery, the top 10 providers saw their cumulative market share decline in 2010. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212618&ref=g_rss]]></link>
  	  <pubDate>Wed, 27 Apr 2011</pubDate>
	 <guid>1656115</guid>   
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  <category><![CDATA[Shares]]></category> 
   			<title><![CDATA[ Market Share Analysis: Software Support Services, Worldwide, 2008-2010]]></title>
		<description><![CDATA[ Gartner's annual research and analysis of the software services market reveals that the top 10 market leaders retained 33.5% of the total market and that the average growth of the top 10 providers was 7.0%, less than 0.5% above the overall market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212434&ref=g_rss]]></link>
  	  <pubDate>Tue, 12 Apr 2011</pubDate>
	 <guid>1630529</guid>   
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  <category><![CDATA[Shares]]></category> 
   			<title><![CDATA[ Market Share: Product Support Services, 2010]]></title>
		<description><![CDATA[ This file contains a subset of data available in "Market Share: IT Services, 2010." It provides revenue by vendor, market share and market size in end-user spending for hardware maintenance and support services, and software support services.  ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212311&ref=g_rss]]></link>
  	  <pubDate>Thu, 31 Mar 2011</pubDate>
	 <guid>1614317</guid>   
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  <category><![CDATA[Shares]]></category> 
   			<title><![CDATA[ Infrastructure Support Worldwide Market Share: Database]]></title>
		<description><![CDATA[ This file contains a subset of data available in "IT Services Market Metrics Market Share: Database." Infrastructure Support Worldwide Market Share provides vendor revenue, market share, and end-user market size for product support services by region and country for three calendar years. Segments include: hardware maintenance and support services and software support services, by computing and communications platforms and by vertical market. Excluded segments are professional services. For more information see "Dataquest Guide: IT Services Market Research Methodology and Definitions." ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=111636&ref=g_rss]]></link>
  	  <pubDate>Mon, 26 Jul 2010</pubDate>
	 <guid>380003</guid>   
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  <category><![CDATA[Shares]]></category> 
   			<title><![CDATA[ IT Services Asia/Pacific Market Share: Database]]></title>
		<description><![CDATA[ This database will no longer be updated and will be replaced in 2011 with a new document, "Market Share: IT Services," which will contain all available IT Services market share data, including all data in this file. This file contains a subset of data available in "IT Services Market Metrics Market Share: Database." IT Services Asia/Pacific Market Share provides vendor revenue, market share, and end-user market size for IT Services in the Asia/Pacific region and countries for three calendar years. Segments include: IT services by service line, by computing and communications platforms and by vertical market. Excluded segments are Japan, North America, and EMEA regions. For more information see "Dataquest Guide: IT Services Market Research Methodology and Definitions." ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=111639&ref=g_rss]]></link>
  	  <pubDate>Thu, 22 Jul 2010</pubDate>
	 <guid>379872</guid>   
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  <category><![CDATA[Shares]]></category> 
   			<title><![CDATA[ IT Services Europe Market Share: Database]]></title>
		<description><![CDATA[ This database will no longer be updated and will be replaced in 2011 with a new document, "Market Share: IT Services," which will contain all available IT Services market share data, including all data in this file. This file contains a subset of data available in "IT Services Market Metrics Market Share: Database." IT Services Europe Market Share provides vendor revenue, market share, and end-user market size for IT Services by EMEA regions and countries for three calendar years. Segments include: IT services by service line, by computing and communications platforms and by vertical market. Excluded segments are North America, Japan, and Asia/Pacific regions. For more information see "Dataquest Guide: IT Services Market Research Methodology and Definitions." ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=111638&ref=g_rss]]></link>
  	  <pubDate>Thu, 22 Jul 2010</pubDate>
	 <guid>379845</guid>   
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  <category><![CDATA[Hot Topics]]></category> 
   			<title><![CDATA[ Market Insight: Structuring the Cloud Compute IaaS Market]]></title>
		<description><![CDATA[ Customer requirements and use cases for cloud compute infrastructure as a service are evolving quickly. Service providers need to understand and respond to the rapid changes in the market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210880&ref=g_rss]]></link>
  	 <pubDate>Thu, 10 Mar 2011</pubDate>
	 <guid>1582815</guid>
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  <category><![CDATA[Competittive Information]]></category> 
   			<title><![CDATA[ SWOT: Ericsson, Global Services, Worldwide]]></title>
		<description><![CDATA[ Ericsson is the largest provider of services to communications service providers. It has large scale in its operations but has taken on many challenging projects recently and has focused almost solely on the CSP market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=207105&ref=g_rss]]></link>
  	 <pubDate>Wed, 22 Dec 2010</pubDate>
	 <guid>1504815</guid> 
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  <category><![CDATA[Competittive Information]]></category> 
   			<title><![CDATA[ SWOT: Huawei, Services, Worldwide]]></title>
		<description><![CDATA[ Huawei is growing quickly and increasingly offers professional services, including professional advice, network maintenance and management, and multivendor abilities. Professional services have overtaken network rollout services to become Huawei's major generator of service revenue. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=208839&ref=g_rss]]></link>
  	 <pubDate>Tue, 14 Dec 2010</pubDate>
	 <guid>1493414</guid> 
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  <category><![CDATA[Competittive Information]]></category> 
   			<title><![CDATA[ Competitive Landscape: 'White Label' Software Support and Software Engineering Services, Worldwide]]></title>
		<description><![CDATA[ Although shrouded in secrecy, the outsourcing of technical support and/or product development/software maintenance activities continues to become an established part of the operating model of most major independent software vendors and OEMs. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206628&ref=g_rss]]></link>
  	 <pubDate>Mon, 13 Dec 2010</pubDate>
	 <guid>1491817</guid> 
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  <category><![CDATA[Competittive Information]]></category> 
   			<title><![CDATA[ User Survey Analysis: Cautious Buyers in the Nordics Likely to Increase Service Provider Spending If Trusted Provider Status Is Achieved]]></title>
		<description><![CDATA[ Nordic organizations have adopted a cautious, but positive, acceptance of service providers indicating increased IT services spending to support IT initiatives in 2010 and beyond. Providers must understand organizations' needs and the country-level market dynamics to capture available revenue. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=174939&ref=g_rss]]></link>
  	 <pubDate>Thu, 18 Mar 2010</pubDate>
	 <guid>1324724</guid> 
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  <category><![CDATA[Company Profiles&Portfolio Reviews]]></category> 
   			<title><![CDATA[ Dataquest Insight: Software Support Portfolio Series, SAP, 2009-2010 Update]]></title>
		<description><![CDATA[ Company profiles and software support portfolios will be presented for 17 software support providers in this series of reports. The software support services revenue of just 14 of these companies represents 29% of the worldwide software support services market of $57 billion in 2008. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170420&ref=g_rss]]></link>
  	 <pubDate>Wed, 28 Oct 2009</pubDate>
	 <guid>1216633</guid>
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  <category><![CDATA[Company Profiles&Portfolio Reviews]]></category> 
   			<title><![CDATA[ Dataquest Insight: Software Support Portfolio Series, Sybase, 2009-2010 Update]]></title>
		<description><![CDATA[ Company profiles and software support portfolios will be presented for 17 software support providers in this series of reports. The software support services revenue of just 14 of these companies represents 29% of the worldwide software support services market of $57 billion in 2008. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170612&ref=g_rss]]></link>
  	 <pubDate>Fri, 23 Oct 2009</pubDate>
	 <guid>1214413</guid>
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  <category><![CDATA[Company Profiles&Portfolio Reviews]]></category> 
   			<title><![CDATA[ Dataquest Insight: Software Support Portfolio Series, IBM, 2009-2010 Update]]></title>
		<description><![CDATA[ Company profiles and software support portfolios will be presented for 17 software support providers in this series of reports. The software support services revenue of just 14 of these companies represents 29% of the worldwide software support services market of $57 billion in 2008. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170142&ref=g_rss]]></link>
  	 <pubDate>Tue, 01 Sep 2009</pubDate>
	 <guid>1159512</guid>
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  <category><![CDATA[Dataquest Methodology Guides]]></category> 
   			<title><![CDATA[ Dataquest Guide: IT Services Market Research Methodology and Definitions]]></title>
		<description><![CDATA[ The research methodologies, segmentation, definitions and research metrics used for regularly published IT services regional and country-level market share and forecast statistics are detailed and updated in this report. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172270&ref=g_rss]]></link>
  	 <pubDate>Mon, 30 Nov 2009</pubDate>
	 <guid>1238926</guid>
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  <category>Spotlights</category>
   			<title><![CDATA[ Market Share Analysis: Hardware Product Support, Worldwide, 2011 Update]]></title>
		<description><![CDATA[ Amid a tepid economic recovery, the top 10 providers saw their cumulative market share decline in 2010. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212618&ref=g_rss]]></link>
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<category>Events</category>
 			<title><![CDATA[ Symposium/ITxpo Worlwide]]></title> 
  	
										<link><![CDATA[http://www.gartner.com/2_events/symposium/worldwide.html]]></link>
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