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		<title><![CDATA[ Gartner: Infrastructure Support ]]></title> 
		<link><![CDATA[ http://www.gartner.com/it/products/research/asset_129167_2395.jsp ]]></link> 
		<description><![CDATA[ Current trends and market data for vendors providing software support, hardware support (maintenance, repair, logistics) and Internet-enabled e-support. Data includes end-user spending, service delivery benchmarks, vendor revenue and market share. ]]></description> 
		<language>en-us</language> 
		<category><![CDATA[ Focus Area RSS Feed ]]></category> 
	
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					<category><![CDATA[Relevant Dataquest Products]]></category> 
	 							<title><![CDATA[ Dataquest Research Catalog: Infrastructure Support Services Worldwide]]></title>
		<description><![CDATA[ This Dataquest Research Catalog contains information on Gartner research for clients of the Infrastructure Support Services Worldwide product. Recently published research documents are listed as well as plans for upcoming research deliverables. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=96781&ref=g_rss]]></link>
  					<pubDate>Thu, 12 Nov 2009</pubDate>
					<guid>328477</guid>
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					<category><![CDATA[Relevant Dataquest Products]]></category> 
	 							<title><![CDATA[ Dataquest Research Catalog: IT Services Asia/Pacific]]></title>
		<description><![CDATA[ This Dataquest Research Catalog contains information on Gartner research for clients of the IT Services Asia/Pacific product. Recently published research documents are listed as well as plans for upcoming research deliverables. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=96783&ref=g_rss]]></link>
  					<pubDate>Thu, 12 Nov 2009</pubDate>
					<guid>327949</guid>
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					<category><![CDATA[Relevant Dataquest Products]]></category> 
	 							<title><![CDATA[ Dataquest Research Catalog: Services Market Metrics Worldwide]]></title>
		<description><![CDATA[ This Dataquest Research Catalog contains information on Gartner research for clients of the Services Market Metrics Worldwide product. Recently published research documents are listed as well as plans for upcoming research deliverables. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=104334&ref=g_rss]]></link>
  					<pubDate>Thu, 12 Nov 2009</pubDate>
					<guid>352575</guid>
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					<category><![CDATA[Relevant Dataquest Products]]></category> 
	 							<title><![CDATA[ Dataquest Research Catalog: IT Services Europe]]></title>
		<description><![CDATA[ This Dataquest Research Catalog contains information on Gartner research for clients of the IT Services Europe product. Recently published research documents are listed as well as plans for upcoming research deliverables. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=96813&ref=g_rss]]></link>
  					<pubDate>Thu, 12 Nov 2009</pubDate>
					<guid>327974</guid>
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  <category><![CDATA[Trends]]></category> 
   			<title><![CDATA[ Dataquest Insight: 'No-Support Option' Threatens Further Erosion of Hardware Support Marketplace]]></title>
		<description><![CDATA[ At least $1 billion is being drained from the U.S. hardware support marketplace, as some IT organizations are permitting a growing roster of equipment to function on their networks with no visible means of support. More is at risk. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170772&ref=g_rss]]></link>
  	 <pubDate>Mon, 28 Sep 2009</pubDate>
	 <guid>1189330</guid>
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  <category><![CDATA[Trends]]></category> 
   			<title><![CDATA[ Dataquest Insight: Indian IT Services Vendors Branch Into Network Support Services to Strengthen Value Proposition]]></title>
		<description><![CDATA[ Indian IT services vendors are expanding their portfolios to include network support services among their offshoring and outsourcing capabilities. This will enable them to reach beyond the IT world and gain a share of telecom operators' spending on network-related services. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168090&ref=g_rss]]></link>
  	 <pubDate>Fri, 22 May 2009</pubDate>
	 <guid>990313</guid>
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  <category><![CDATA[Trends]]></category> 
   			<title><![CDATA[ Dataquest Insight: Cloud-Based Server Backup Services, 2Q09 Update]]></title>
		<description><![CDATA[ Although still an immature market, cloud-based server backup is growing rapidly, with providers reporting double-digit growth. It is being fueled by a variety of infrastructure, regulatory and budget factors. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=167854&ref=g_rss]]></link>
  	 <pubDate>Tue, 19 May 2009</pubDate>
	 <guid>984316</guid>
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  <category><![CDATA[Trends]]></category> 
   			<title><![CDATA[ Market Trends: How Software Support Providers Can Deal With Evolving Economic Uncertainty, Worldwide, 2009]]></title>
		<description><![CDATA[ Gartner's latest software services forecast is already approaching our October worst-case scenario. We offer recommendations for leveraging the maintenance and support opportunity in the face of economic despair. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=164788&ref=g_rss]]></link>
  	 <pubDate>Fri, 23 Jan 2009</pubDate>
	 <guid>864013</guid>
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  <category><![CDATA[Trends]]></category> 
   			<title><![CDATA[ Dataquest Insight: Unplanned Downtime Rising for Mission-Critical Applications]]></title>
		<description><![CDATA[ Unplanned downtime of mission-critical applications has risen dramatically. In a world of more-reliable hardware, increased software maturity and constantly improving support tools, this seems counterintuitive. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=161629&ref=g_rss]]></link>
  	 <pubDate>Fri, 03 Oct 2008</pubDate>
	 <guid>770813</guid>
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  <category><![CDATA[Forecast]]></category> 
   			<title><![CDATA[ Forecast Analysis: Hardware Support Services, 2000-2013, 3Q09 Update]]></title>
		<description><![CDATA[ The world of hardware support will return to "normal" in 2010, but a new normal, a world of much-more-modest levels of annual growth. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171703&ref=g_rss]]></link>
  	 <pubDate>Fri, 23 Oct 2009</pubDate>
	 <guid>1215713</guid>  
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  <category><![CDATA[Forecast]]></category> 
   			<title><![CDATA[ Dataquest Alert: Hardware and Software Support Services Forecast, Worldwide, 2009-2013]]></title>
		<description><![CDATA[ Worldwide spending for infrastructure support services is projected to reach $146 billion in 2009 and $172 billion by 2013. Average annual growth of the market is forecast at minus 4.2% in 2009. In constant currency, the 2009 market growth is in the range of positive 2% to 3%. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169562&ref=g_rss]]></link>
  	 <pubDate>Fri, 10 Jul 2009</pubDate>
	 <guid>1068812</guid>  
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  <category><![CDATA[Forecast]]></category> 
   			<title><![CDATA[ Dataquest Alert: Infrastructure Support Services Forecast, Worldwide, 2008-2012 Update]]></title>
		<description><![CDATA[ Worldwide spending for infrastructure support services is projected to reach $154 billion in 2008 and $191 billion by 2012. Average annual growth of the market is forecast at 5.8% in 2012. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=161948&ref=g_rss]]></link>
  	 <pubDate>Tue, 07 Oct 2008</pubDate>
	 <guid>772414</guid>  
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  <category><![CDATA[Forecast]]></category> 
   			<title><![CDATA[ Infrastructure Support Worldwide: Forecast Database]]></title>
		<description><![CDATA[ This file contains a subset of data available in "IT Services Market Metrics Worldwide: Forecast Database." Infrastructure Support Services Worldwide Forecast Database provides history and five-year forecast for hardware and software maintenance and support services by region and country, for computing and communications platforms, in primary and secondary market segments. Primary segments include: applications software services, infrastructure software services, operating system software services, client computing hardware services, enterprise computing hardware services, storage subsystem hardware services, document management hardware services, and telecom equipment support services. Excluded segments are professional services. Publication frequency is four times per year. The 2Q publication onward reflect actual IT spending for the previous year. For more information, see "Dataquest Guide: IT Services Market Research Methodology and Definitions." ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=112103&ref=g_rss]]></link>
  	 <pubDate>Tue, 22 Sep 2009</pubDate>
	 <guid>383686</guid>  
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  <category><![CDATA[Forecast]]></category> 
   			<title><![CDATA[ IT Services Asia/Pacific: Forecast Database]]></title>
		<description><![CDATA[ This file contains a subset of data available in "IT Services Market Metrics Worldwide: Forecast Database." IT Services Asia/Pacific Forecast Database provides two-year history and five-year forecast for all IT services segments by Asia/Pacific countries, by computing and communications platforms. Excluded segments are Japan, North America, and EMEA regions. Publication frequency is four times per year. The 2Q publication onward reflect actual IT spending for the previous year. For more information, see "Dataquest Guide: IT Services Market Research Methodology and Definitions." ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=112190&ref=g_rss]]></link>
  	 <pubDate>Tue, 22 Sep 2009</pubDate>
	 <guid>383670</guid>  
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  <category><![CDATA[Forecast]]></category> 
   			<title><![CDATA[ IT Services Europe: Forecast Database]]></title>
		<description><![CDATA[ This file contains a subset of data available in "IT Services Market Metrics Worldwide: Forecast Database." IT Services Europe Forecast Database provides history and five-year forecast for all IT services segments in Western Europe, Eastern Europe, and the Middle East and Africa regions and countries, by computing and communications platforms. Excluded segments are North America, Japan, and Asia/Pacific regions. Publication frequency is four times per year. The June publication onward reflect actual IT spending for the previous year. For more information, see "Dataquest Guide: IT Services Market Research Methodology and Definitions." ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=112107&ref=g_rss]]></link>
  	 <pubDate>Tue, 22 Sep 2009</pubDate>
	 <guid>383681</guid>  
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  <category><![CDATA[Shares]]></category> 
   			<title><![CDATA[ Dataquest Insight: Top 50 Software Maintenance and Support Service Providers, Business as Usual in a Highly Fragmented Market, Worldwide, 2008]]></title>
		<description><![CDATA[ The software services market remains highly fragmented, with only the largest technology companies able to hold much more than 2% of the market. The proprietary nature of software lends itself to a monopoly support model in which there are few alternatives to vendor/partner support. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=163057&ref=g_rss]]></link>
  	  <pubDate>Thu, 20 Nov 2008</pubDate>
	 <guid>808812</guid>   
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  <category><![CDATA[Shares]]></category> 
   			<title><![CDATA[ Dataquest Alert: Infrastructure Support Services Market Share Rankings Update, Worldwide, 2006-2007]]></title>
		<description><![CDATA[ Nine of the top 10 vendors for infrastructure support services retained their position in the $140 billion market with respect to the April 2008 market share report. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=161306&ref=g_rss]]></link>
  	  <pubDate>Tue, 09 Sep 2008</pubDate>
	 <guid>754915</guid>   
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  <category><![CDATA[Shares]]></category> 
   			<title><![CDATA[ Infrastructure Support Worldwide Market Share: Database]]></title>
		<description><![CDATA[ This file contains a subset of data available in "IT Services Market Metrics Market Share: Database." Infrastructure Support Worldwide Market Share provides vendor revenue, market share, and end-user market size for product support services by region and country for three calendar years. Segments include: hardware maintenance and support services and software support services, by computing and communications platforms and by vertical market. Excluded segments are professional services. Publication frequency is twice per year. Market share statistics dated in the first half of the calendar year have been developed using high-level secondary research and modeling, to provide timely estimates of prior year results. Market share updates published in the second half of the year reflect additional secondary and primary research, including input from participating vendors. For more information see "Dataquest Guide: IT Services Market Research Methodology and Definitions." ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=111636&ref=g_rss]]></link>
  	  <pubDate>Fri, 14 Aug 2009</pubDate>
	 <guid>380003</guid>   
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  <category><![CDATA[Shares]]></category> 
   			<title><![CDATA[ IT Services Asia/Pacific Market Share: Database]]></title>
		<description><![CDATA[ This file contains a subset of data available in "IT Services Market Metrics Market Share: Database." IT Services Asia/Pacific Market Share provides vendor revenue, market share, and end-user market size for IT Services in the Asia/Pacific region and countries for three calendar years. Segments include: IT services by service line, by computing and communications platforms and by vertical market. Excluded segments are Japan, North America, and EMEA regions. Publication frequency is twice per year. Market share statistics dated in the first half of the calendar year have been developed using high-level secondary research and modeling, to provide timely estimates of prior year results. Market share updates published in the second half of the year reflect additional secondary and primary research, including input from participating vendors. For more information see "Dataquest Guide: IT Services Market Research Methodology and Definitions." ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=111639&ref=g_rss]]></link>
  	  <pubDate>Fri, 14 Aug 2009</pubDate>
	 <guid>379872</guid>   
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  <category><![CDATA[Shares]]></category> 
   			<title><![CDATA[ IT Services Europe Market Share: Database]]></title>
		<description><![CDATA[ This file contains a subset of data available in "IT Services Market Metrics Market Share: Database." IT Services Europe Market Share provides vendor revenue, market share, and end-user market size for IT Services by EMEA regions and countries for three calendar years. Segments include: IT services by service line, by computing and communications platforms and by vertical market. Excluded segments are North America, Japan, and Asia/Pacific regions. Publication frequency is twice per year. Market share statistics dated in the first half of the calendar year have been developed using high-level secondary research and modeling, to provide timely estimates of prior year results. Market share updates published in the second half of the year reflect additional secondary and primary research, including input from participating vendors. For more information see "Dataquest Guide: IT Services Market Research Methodology and Definitions." ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=111638&ref=g_rss]]></link>
  	  <pubDate>Fri, 14 Aug 2009</pubDate>
	 <guid>379845</guid>   
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  <category><![CDATA[Hot Topics]]></category> 
   			<title><![CDATA[ Dataquest Insight: Product Support, the Next Generation]]></title>
		<description><![CDATA[ What is the role, if indeed there is one, of the support function of the future? Vendors must plan for the fast-approaching point at which support revenue disappears, as the discipline is absorbed into other business streams. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=162246&ref=g_rss]]></link>
  	 <pubDate>Thu, 27 Nov 2008</pubDate>
	 <guid>819413</guid>
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  <category><![CDATA[Competitive Analysis]]></category> 
   			<title><![CDATA[ SWOT: Orange Business Services, Remote Workforce Services, Worldwide]]></title>
		<description><![CDATA[ Orange Business Services is a major global provider of services that connect and manage IT and communications infrastructure of remote workers. This research analyses the key issues that Gartner expects to impact Orange's remote workforce strategy and market position in the next 12 months. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172130&ref=g_rss]]></link>
  	 <pubDate>Wed, 18 Nov 2009</pubDate>
	 <guid>1230529</guid> 
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  <category><![CDATA[Competitive Analysis]]></category> 
   			<title><![CDATA[ Dataquest Insight: Indian Players Have Not Yet Penetrated the Chinese Domestic IT Services Market]]></title>
		<description><![CDATA[ Many factors are pushing India-headquartered IT services firms to enter China, seeking domestic market opportunities. But Indian providers are still in the early stages of penetrating this market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168869&ref=g_rss]]></link>
  	 <pubDate>Fri, 10 Jul 2009</pubDate>
	 <guid>1069013</guid> 
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  <category><![CDATA[Competitive Analysis]]></category> 
   			<title><![CDATA[ User Survey Analysis: Quantifying the Benefits of OSS; Timely for the Down Economy, 2009]]></title>
		<description><![CDATA[ Open-source software provides solid value according to the statistics of a recent Gartner survey in which the entire respondent base is in universally consistent agreement, despite widespread differences in scope and experience that these organizations have with OSS. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169235&ref=g_rss]]></link>
  	 <pubDate>Tue, 30 Jun 2009</pubDate>
	 <guid>1052213</guid> 
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  <category><![CDATA[Competitive Analysis]]></category> 
   			<title><![CDATA[ SWOT: Microsoft, Product Support Services, Worldwide]]></title>
		<description><![CDATA[ Microsoft is well-positioned to deliver product support services for its technology, based on a strong financial position and strong market position. There are concerns about the future that include how it evolves and communicates its product support services. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=165773&ref=g_rss]]></link>
  	 <pubDate>Mon, 06 Apr 2009</pubDate>
	 <guid>931012</guid> 
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  <category><![CDATA[Competitive Analysis]]></category> 
   			<title><![CDATA[ User Survey Analysis: Customers Using More Software Support Tools but Are Discontented With Vendor Performance, 2009]]></title>
		<description><![CDATA[ This Gartner survey shows that use of e-support portals and support automation tools is making its way into organizations of all sizes. However, satisfaction with delivery by support providers on support contract features that are important to customers is below the level needed to assure loyalty. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=165982&ref=g_rss]]></link>
  	 <pubDate>Fri, 03 Apr 2009</pubDate>
	 <guid>927938</guid> 
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  <category><![CDATA[Competitive Analysis]]></category> 
   			<title><![CDATA[ User Survey Analysis: The Organization of Hardware Support, North America, 2008]]></title>
		<description><![CDATA[ The use of service-level agreements in hardware support is in decline, and IT user organizations are optimistic about the growth of self-maintenance, signs that the commodification of hardware support is changing patterns of usage. Technology service providers must target their offerings better. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=164036&ref=g_rss]]></link>
  	 <pubDate>Wed, 24 Dec 2008</pubDate>
	 <guid>846622</guid> 
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  <category><![CDATA[Competitive Analysis]]></category> 
   			<title><![CDATA[ User Survey Analysis: The Cost of Hardware Support, North America, 2008]]></title>
		<description><![CDATA[ Hardware support costs have risen 5.5% over the past 12 months. A consensus on how to control the cost of ownership of hardware has emerged among IT user organizations: Keep what you already have longer. Providers must develop more offerings to address the needs of an aging installed base. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=164220&ref=g_rss]]></link>
  	 <pubDate>Wed, 24 Dec 2008</pubDate>
	 <guid>846619</guid> 
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  <category><![CDATA[Competitive Analysis]]></category> 
   			<title><![CDATA[ User Survey Analysis: Remote Worker Communications Applications and Services, Worldwide, 2008]]></title>
		<description><![CDATA[ The remote workforce includes mobile staff who work from multiple locations and teleworkers who work from a single location away from the main corporate office. Gartner analyzes the results of a recent survey into the number of remote workers and the provision of communications solutions for them. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=162676&ref=g_rss]]></link>
  	 <pubDate>Mon, 24 Nov 2008</pubDate>
	 <guid>812212</guid> 
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  <category><![CDATA[Competitive Analysis]]></category> 
   			<title><![CDATA[ User Survey Analysis: Infrastructure Support Services, North America, 2008]]></title>
		<description><![CDATA[ This annual survey shows shifts in the buying patterns and perceptions of IT organization for infrastructure support services. Service and support providers must adjust their marketing materials and sales focus to capture additional opportunities in the market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=161874&ref=g_rss]]></link>
  	 <pubDate>Fri, 17 Oct 2008</pubDate>
	 <guid>780612</guid> 
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  <category><![CDATA[Competitive Analysis]]></category> 
   			<title><![CDATA[ User Survey Analysis: Storage Service Opportunities, North America, 2008]]></title>
		<description><![CDATA[ This report presents the findings of a 2008 study of end users regarding storage services. These findings will help service providers align their storage service efforts and offerings with the requirements of decision makers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=161816&ref=g_rss]]></link>
  	 <pubDate>Thu, 16 Oct 2008</pubDate>
	 <guid>779313</guid> 
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  <category><![CDATA[Company Profiles&Portfolio Reviews]]></category> 
   			<title><![CDATA[ Dataquest Insight: Software Support Portfolio Series, SAP, 2009-2010 Update]]></title>
		<description><![CDATA[ Company profiles and software support portfolios will be presented for 17 software support providers in this series of reports. The software support services revenue of just 14 of these companies represents 29% of the worldwide software support services market of $57 billion in 2008. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170420&ref=g_rss]]></link>
  	 <pubDate>Wed, 28 Oct 2009</pubDate>
	 <guid>1216633</guid>
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  <category><![CDATA[Company Profiles&Portfolio Reviews]]></category> 
   			<title><![CDATA[ Dataquest Insight: Software Support Portfolio Series, Sybase, 2009-2010 Update]]></title>
		<description><![CDATA[ Company profiles and software support portfolios will be presented for 17 software support providers in this series of reports. The software support services revenue of just 14 of these companies represents 29% of the worldwide software support services market of $57 billion in 2008. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170612&ref=g_rss]]></link>
  	 <pubDate>Fri, 23 Oct 2009</pubDate>
	 <guid>1214413</guid>
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  <category><![CDATA[Company Profiles&Portfolio Reviews]]></category> 
   			<title><![CDATA[ Dataquest Insight: Software Support Portfolio Series, IBM, 2009-2010 Update]]></title>
		<description><![CDATA[ Company profiles and software support portfolios will be presented for 17 software support providers in this series of reports. The software support services revenue of just 14 of these companies represents 29% of the worldwide software support services market of $57 billion in 2008. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170142&ref=g_rss]]></link>
  	 <pubDate>Tue, 01 Sep 2009</pubDate>
	 <guid>1159512</guid>
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  <category><![CDATA[Company Profiles&Portfolio Reviews]]></category> 
   			<title><![CDATA[ Dataquest Insight: Software Support Portfolios, Cisco, North America, 2008]]></title>
		<description><![CDATA[ Company profiles and software support portfolios are presented for 29 software support providers in this series of reports. The software support services revenue of just 24 of these companies represents 30% of the worldwide software support services market of $48 billion. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=160499&ref=g_rss]]></link>
  	 <pubDate>Thu, 28 Aug 2008</pubDate>
	 <guid>748731</guid>
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  <category><![CDATA[Company Profiles&Portfolio Reviews]]></category> 
   			<title><![CDATA[ Dataquest Insight: Software Support Portfolios, Adobe, North America, 2008]]></title>
		<description><![CDATA[ Company profiles and software support portfolios are presented for 32 software support providers in this series of reports. The software support services revenue of just 24 of these companies represents 30% of the worldwide software support services market of $48 billion. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=157312&ref=g_rss]]></link>
  	 <pubDate>Fri, 27 Jun 2008</pubDate>
	 <guid>708708</guid>
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  <category><![CDATA[Company Profiles&Portfolio Reviews]]></category> 
   			<title><![CDATA[ Dataquest Insight: Software Support Portfolios, Microsoft, North America, 2008]]></title>
		<description><![CDATA[ Company profiles and software support portfolios will be presented for 32 software support providers in this series of reports. The software support services revenue of just 24 of these companies represents 30% of the worldwide software support services market of $48 billion. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=155967&ref=g_rss]]></link>
  	 <pubDate>Mon, 12 May 2008</pubDate>
	 <guid>668007</guid>
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  <category>Spotlights</category>
   			<title><![CDATA[ Dataquest Insight: Software Support Portfolio Series, Sybase, 2009-2010 Update]]></title>
		<description><![CDATA[ Company profiles and software support portfolios will be presented for 17 software support providers in this series of reports. The software support services revenue of just 14 of these companies represents 29% of the worldwide software support services market of $57 billion in 2008. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170612&ref=g_rss]]></link>
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<category>Events</category>
 			<title><![CDATA[ Symposium/ITxpo Worlwide]]></title> 
  	
										<link><![CDATA[http://www.gartner.com/2_events/symposium/worldwide.html]]></link>
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