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		<title><![CDATA[ Gartner: Outsourcing ]]></title> 
		<link><![CDATA[ http://www.gartner.com/it/products/research/asset_129169_2395.jsp ]]></link> 
		<description><![CDATA[ Insight for IT services companies and prospective outsourcers assesses growth strategies in the IT, applications and business process outsourcing segments. Includes outsourcing market forecasts, competitive analysis, user demand research and analysis of contracts and trends. ]]></description> 
		<language>en-us</language> 
		<category><![CDATA[ Focus Area RSS Feed ]]></category> 
	
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					<category><![CDATA[Relevant Dataquest Products]]></category> 
	 							<title><![CDATA[ Dataquest Research Catalog: Business Process Outsourcing Worldwide]]></title>
		<description><![CDATA[ This Dataquest Research Catalog contains information on Gartner research for clients of the Business Process Outsourcing Worldwide product. Recently published research documents are listed as well as plans for upcoming research deliverables. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=132178&ref=g_rss]]></link>
  					<pubDate>Thu, 12 Nov 2009</pubDate>
					<guid>486028</guid>
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					<category><![CDATA[Relevant Dataquest Products]]></category> 
	 							<title><![CDATA[ Dataquest Research Catalog: IT Outsourcing Worldwide]]></title>
		<description><![CDATA[ This Dataquest Research Catalog contains information on Gartner research for clients of the IT Outsourcing Worldwide product. Recently published research documents are listed as well as plans for upcoming research deliverables. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=104070&ref=g_rss]]></link>
  					<pubDate>Thu, 12 Nov 2009</pubDate>
					<guid>352118</guid>
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					<category><![CDATA[Relevant Dataquest Products]]></category> 
	 							<title><![CDATA[ Dataquest Research Catalog: Services Market Metrics Worldwide]]></title>
		<description><![CDATA[ This Dataquest Research Catalog contains information on Gartner research for clients of the Services Market Metrics Worldwide product. Recently published research documents are listed as well as plans for upcoming research deliverables. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=104334&ref=g_rss]]></link>
  					<pubDate>Thu, 12 Nov 2009</pubDate>
					<guid>352575</guid>
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   			<title><![CDATA[ Dataquest Insight: The Emergence of Thin-Client-Based Desktop Support Services in Europe]]></title>
		<description><![CDATA[ Desktop service providers are increasingly being asked to incorporate thin clients into traditional desktop support outsourcing deals. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170696&ref=g_rss]]></link>
  	 <pubDate>Thu, 03 Sep 2009</pubDate>
	 <guid>1163712</guid>
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   			<title><![CDATA[ Dataquest Insight: How the Economic Downturn Is Affecting Finance and Accounting BPO, Worldwide]]></title>
		<description><![CDATA[ The economic downturn is causing F&A business process outsourcing market growth to be driven primarily by the need for head count reduction-led cost savings in the finance department, and only secondarily by service improvements. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169621&ref=g_rss]]></link>
  	 <pubDate>Thu, 13 Aug 2009</pubDate>
	 <guid>1129812</guid>
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   			<title><![CDATA[ Market Trends: IT Outsourcing, Worldwide, 2009]]></title>
		<description><![CDATA[ In the tumultuous economic times that define 2009, this report highlights the dominant trends in IT outsourcing for this year and provides insight for IT outsourcing providers on how to survive in the present and thrive in the future. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169515&ref=g_rss]]></link>
  	 <pubDate>Fri, 07 Aug 2009</pubDate>
	 <guid>1119412</guid>
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   			<title><![CDATA[ Dataquest Insight: Sizing the Worldwide Business Process Utility Marketplace, 2008-2012]]></title>
		<description><![CDATA[ This report examines the fast-growing business process utility marketplace and presents a sizing of the current market and a forecast of growth during the next five years. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169055&ref=g_rss]]></link>
  	 <pubDate>Thu, 16 Jul 2009</pubDate>
	 <guid>1077712</guid>
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   			<title><![CDATA[ Market Trends: Unprecedented Opportunity and Change for ERP Outsourcers, Worldwide, 2009]]></title>
		<description><![CDATA[ This presentation provides an overview of three major trends within the fast-growing worldwide ERP outsourcing market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168806&ref=g_rss]]></link>
  	 <pubDate>Mon, 06 Jul 2009</pubDate>
	 <guid>1058812</guid>
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   			<title><![CDATA[ User Survey Analysis: Economic Pressures Drive Cost-Oriented Outsourcing, Worldwide, 2008-2009]]></title>
		<description><![CDATA[ Gartner's annual IT outsourcing user study shows that buyers globally continue to evolve their use of outsourcing and refine their strategies during challenging economic times. Cost issues are paramount in making ITO decisions, but ITO also promises a broad range of additional benefits. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169247&ref=g_rss]]></link>
  	 <pubDate>Thu, 02 Jul 2009</pubDate>
	 <guid>1057314</guid>
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   			<title><![CDATA[ Dataquest Insight: SaaS Adoption Trends in the U.S. and U.K.]]></title>
		<description><![CDATA[ This research provides analysis of software-as-a-service use in the U.S. and the U.K., the two largest SaaS markets. SaaS vendors can use this research to refine their value proposition and marketing approach.  ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=167796&ref=g_rss]]></link>
  	 <pubDate>Fri, 29 May 2009</pubDate>
	 <guid>999014</guid>
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   			<title><![CDATA[ Dataquest Insight: IT Spending Growth Down but Not Out in 2009]]></title>
		<description><![CDATA[ Gartner's most likely forecast for global IT spending in 2009 has been revised down to 2.2% annual growth in U.S. dollar terms. Despite unprecedented deterioration in global economic conditions during 4Q08, businesses are not slashing IT spending in a knee-jerk response. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=164767&ref=g_rss]]></link>
  	 <pubDate>Mon, 26 Jan 2009</pubDate>
	 <guid>865012</guid>
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   			<title><![CDATA[ Market Trends: IT Services, Europe, 2008]]></title>
		<description><![CDATA[ This report outlines the key trends in 2008 and future direction of the IT services market in Western Europe, including the business process outsourcing, IT outsourcing, infrastructure support, and consulting and system integration markets.  ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=163202&ref=g_rss]]></link>
  	 <pubDate>Fri, 19 Dec 2008</pubDate>
	 <guid>844217</guid>
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   			<title><![CDATA[ Market Trends: IT Services, India, 2008-2010]]></title>
		<description><![CDATA[ The IT professional services market in India will record an 18.3% compound annual growth rate from 2008 through 2012. Interest levels and the pace of outsourcing have picked up dramatically in past two years. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=163414&ref=g_rss]]></link>
  	 <pubDate>Mon, 15 Dec 2008</pubDate>
	 <guid>838918</guid>
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  <category><![CDATA[Forecast]]></category> 
   			<title><![CDATA[ Dataquest Insight: Downturn in IT Spending Stabilizes and Outlook Improves in 3Q09 Forecast Update]]></title>
		<description><![CDATA[ In this 3Q09 forecast update, we have halted a year's worth of downward revisions to the IT spending growth outlook for 2009 and 2010. This reflects both supply and demand indications that economic and business conditions are improving because a measure of stability has returned to the market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171941&ref=g_rss]]></link>
  	 <pubDate>Tue, 27 Oct 2009</pubDate>
	 <guid>1216514</guid>  
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   			<title><![CDATA[ Forecast Analysis: IT Outsourcing Services, Worldwide, 2008-2013, 3Q09 Update]]></title>
		<description><![CDATA[ Gartner's updated 3Q09 forecast shows that global spending for IT outsourcing services will fall 1.5% in 2009 due to continued widespread economic pressures, a cautious buyer market and a slowdown in large ITO contracts. In 2010, we expect ITO growth of 5.6%. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172119&ref=g_rss]]></link>
  	 <pubDate>Tue, 20 Oct 2009</pubDate>
	 <guid>1210532</guid>  
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   			<title><![CDATA[ Forecast Analysis: Business Process Outsourcing, 2008-2013, 3Q09 Update]]></title>
		<description><![CDATA[ Business process outsourcing will see negative growth of 4.7% through 2009, mainly due to a freeze in the pipeline of new strategic contracts and reduced transaction volumes. The market will eventually begin its rebound in 2010; the latter years of the forecast will see greater impact of the cloud. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171728&ref=g_rss]]></link>
  	 <pubDate>Mon, 19 Oct 2009</pubDate>
	 <guid>1209357</guid>  
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   			<title><![CDATA[ Dataquest Insight: Outsourcing Forecast Assumptions,  Worldwide, 2000-2013, 2Q09 Update]]></title>
		<description><![CDATA[ In this 2Q09 outsourcing forecast update, we now expect the IT outsourcing market to decline 4.2%, and the business process outsourcing market to decline 4.4% in U.S. dollars in 2009, slightly below our April forecast. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169760&ref=g_rss]]></link>
  	 <pubDate>Fri, 31 Jul 2009</pubDate>
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   			<title><![CDATA[ Dataquest Insight: IT Services Forecast Assumptions, Worldwide, 2000-2013, 2Q09 Update]]></title>
		<description><![CDATA[ In this 2Q09 forecast update, we now expect the IT services market to decline 5.6% in 2009 in U.S. dollars, which is 1.0% growth in constant currency, slightly below our March forecast. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169531&ref=g_rss]]></link>
  	 <pubDate>Thu, 16 Jul 2009</pubDate>
	 <guid>1078912</guid>  
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   			<title><![CDATA[ Forecast: IT Services, Asia/Pacific, 2008-2013]]></title>
		<description><![CDATA[ Reeling from the global slowdown, the Asia/Pacific IT services markets is expected to decline 12.4% in 2009, mainly caused by currency losses. In constant currencies, we expect this region to grow 2% in 2009, still a significant drop from its precrisis growth rates of between 7% and 10%. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169147&ref=g_rss]]></link>
  	 <pubDate>Thu, 25 Jun 2009</pubDate>
	 <guid>1041914</guid>  
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   			<title><![CDATA[ Forecast: Remote Infrastructure Monitoring and Management Services, Worldwide, 2008-2012]]></title>
		<description><![CDATA[ The opportunity to upsell remote IT monitoring and management services to new and existing customers will reach almost $30 billion within the next four years, with a compound annual growth rate of 33% from 2008 to 2012. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168841&ref=g_rss]]></link>
  	 <pubDate>Fri, 19 Jun 2009</pubDate>
	 <guid>1030412</guid>  
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   			<title><![CDATA[ Forecast: Semiconductor Outsourcing Services, Worldwide, 2007-2013, 2Q09 Update]]></title>
		<description><![CDATA[ The outsourcing service portion of the semiconductor industry (foundry and semiconductor assembly and test) improved substantially since bottoming in January 2009. We now forecast a decline of only 21.8% in 2009, which is a significant improvement from down 38.6% just three months ago. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168819&ref=g_rss]]></link>
  	 <pubDate>Fri, 12 Jun 2009</pubDate>
	 <guid>1018912</guid>  
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   			<title><![CDATA[ Business Process Outsourcing Worldwide: Forecast Database]]></title>
		<description><![CDATA[ This file contains a subset of data available in "Outsourcing Worldwide: Forecast Database." "Business Process Outsourcing Worldwide: Forecast Database" provides five-year forecast with history from 2000, for business process outsourcing (BPO), by service line, by region and country. BPO segments include demand management, enterprise services, operations and supply management. Demand management includes customer selection, customer acquisition, customer retention and customer extension. Enterprise services include human resources, finance and accounting, and payment processing. Operations services segments include manufacturing, retail, wholesale and transportation; communications and utilities; government and education; financial; healthcare; and services. Supply management segments include buying, moving, and storing goods and services. Excluded segments are IT outsourcing and discrete project spending. Publication frequency is four times per year. For more information, see "Dataquest Guide: IT Services Market Research Methodology and Definitions." ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=132027&ref=g_rss]]></link>
  	 <pubDate>Wed, 23 Sep 2009</pubDate>
	 <guid>486176</guid>  
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   			<title><![CDATA[ IT Management Services Worldwide: Forecast Database]]></title>
		<description><![CDATA[ This file contains a subset of data available in "IT Services Market Metrics Worldwide: Forecast Database." IT Management Services Worldwide Forecast Database provides history and five-year forecast for IT management services by region and country, and by platform. IT management segments include: operations services, applications management and help desk management. IT management is segmented by computing and communications platforms and by region. Excluded segments are consulting, development and integration, process management and product support. Publication frequency is four times per year. The 2Q publication onward reflect actual IT spending for the previous year. For more information, see "Dataquest Guide: IT Services Market Research Methodology and Definitions." ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=112104&ref=g_rss]]></link>
  	 <pubDate>Tue, 22 Sep 2009</pubDate>
	 <guid>383683</guid>  
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  <category><![CDATA[Forecast]]></category> 
   			<title><![CDATA[ IT Outsourcing Worldwide: Forecast Database]]></title>
		<description><![CDATA[ This file contains a subset of data available in "Outsourcing Worldwide: Forecast Database." "IT Outsourcing Worldwide: Forecast Database" provides five-year forecast with history from 2000, for IT outsourcing, by service line, by platform, and by region and country. IT outsourcing segments include data center outsourcing, desktop outsourcing, enterprise application outsourcing and network outsourcing. Excluded segments are BPO and discrete project spending. Publication frequency is four times per year. The 2Q publication onward reflects actual IT spending for the previous year. For more information, see "Dataquest Guide: IT Services Market Research Methodology and Definitions." ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=116002&ref=g_rss]]></link>
  	 <pubDate>Wed, 23 Sep 2009</pubDate>
	 <guid>400690</guid>  
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   			<title><![CDATA[ IT Services Market Metrics Worldwide: Forecast Database]]></title>
		<description><![CDATA[ IT Services Market Metrics Worldwide forecast provides the entire data set for IT Services history and five-year forecast for all IT services segments by region and country, by computing and communications platforms. Publication frequency is four times per year. The 2Q publication onward reflect actual IT spending for the previous year. For more information, see "Dataquest Guide: IT Services Market Research Methodology and Definitions." ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=112109&ref=g_rss]]></link>
  	 <pubDate>Tue, 22 Sep 2009</pubDate>
	 <guid>383798</guid>  
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   			<title><![CDATA[ Outsourcing Worldwide: Forecast Database]]></title>
		<description><![CDATA[ "Outsourcing Worldwide: Forecast Database" provides the entire IT services market history and five-year forecast for three methods of purchase: IT outsourcing, business process outsourcing (BPO) and discrete projects. Data is segmented by service line, by region and country, and by platform. IT outsourcing segments include data center outsourcing, desktop outsourcing, enterprise application outsourcing and network outsourcing. BPO segments include demand management, enterprise services, operations and supply management. Publication frequency is four times per year. The 2Q publication onward reflects actual IT spending for the previous year. For more information, see "Dataquest Guide: IT Services Market Research Methodology and Definitions." ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=132020&ref=g_rss]]></link>
  	 <pubDate>Wed, 23 Sep 2009</pubDate>
	 <guid>486175</guid>  
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   			<title><![CDATA[ Process Management Services Worldwide: Forecast Database]]></title>
		<description><![CDATA[ This file contains a subset of data available in "IT Services Market Metrics Worldwide: Forecast Database." Process Management Services Worldwide Forecast Database provides history and five-year forecast for process management services by region and country. Excluded segments are consulting, development and integration, IT management and product support. Publication frequency is four times per year. The 2Q publication onward reflect actual IT spending for the previous year. For more information, see "Dataquest Guide: IT Services Market Research Methodology and Definitions." ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=132031&ref=g_rss]]></link>
  	 <pubDate>Tue, 22 Sep 2009</pubDate>
	 <guid>486177</guid>  
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   			<title><![CDATA[ Market Share: IT Services Rankings, Worldwide, 2008]]></title>
		<description><![CDATA[ Gartner has completed its 2008 market share and market sizing for the IT services market. End-user spending for IT services worldwide grew to $806 billion in 2008, an 8.2% increase and 0.6 percentage points higher than our March 2009 forecast. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168390&ref=g_rss]]></link>
  	  <pubDate>Fri, 29 May 2009</pubDate>
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   			<title><![CDATA[ Market Share: IT Services, Asia/Pacific, 2008]]></title>
		<description><![CDATA[ The Asia/Pacific IT services market grew 7.5% in 2008, slightly slower than the average global growth rate of 8.2%. However, if currency losses were excluded from the calculations, the Asia/Pacific region would have grown by 10.3% in 2008. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168325&ref=g_rss]]></link>
  	  <pubDate>Thu, 28 May 2009</pubDate>
	 <guid>997212</guid>   
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   			<title><![CDATA[ Market Share: IT Services, Worldwide, 2007, Rankings Update]]></title>
		<description><![CDATA[ Gartner has completed its update to the market share and market sizing for the IT services market published in April 2008. End-user spending for IT services worldwide grew to $752 billion in 2007, a 10.7% increase, which is slightly above the 10.5% estimated in April. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=161613&ref=g_rss]]></link>
  	  <pubDate>Mon, 13 Oct 2008</pubDate>
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   			<title><![CDATA[ Market Share: India-Based Providers Post High Growth Rates in IT Services Market, Worldwide, 2007]]></title>
		<description><![CDATA[ Gartner has completed its 2007 market share and market sizing for the IT services market. End-user spending for IT services worldwide grew to $748 billion in 2007, a 10.5% increase. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=157974&ref=g_rss]]></link>
  	  <pubDate>Wed, 21 May 2008</pubDate>
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   			<title><![CDATA[ Market Share: IT Services, Worldwide Rankings, 2007]]></title>
		<description><![CDATA[ Gartner has completed its 2007 market share and market sizing for the IT services market. End-user spending for IT services worldwide grew to $748 billion in 2007, a 10.5% increase that is nearly 2 percentage points higher than our September 2007 forecast. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=157845&ref=g_rss]]></link>
  	  <pubDate>Fri, 09 May 2008</pubDate>
	 <guid>666907</guid>   
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   			<title><![CDATA[ IT Management Services Worldwide Market Share: Database]]></title>
		<description><![CDATA[ This file contains a subset of data available in "IT Services Market Metrics Market Share: Database." IT Management Services Worldwide Market Share provides vendor revenue, market share, and end-user market size for IT Management Services by region and country for three calendar years. IT management is segmented by computing and communications platforms and by vertical market. Excluded segments are consulting, development and integration, process management and product support. Publication frequency is twice per year. Market share statistics dated in the first half of the calendar year are developed using high-level secondary research and modeling, to provide timely estimates. Market share updates published in the second half of the year reflect additional research, including input from participating vendors. For more information see "Dataquest Guide: IT Services Market Research Methodology and Definitions." ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=111637&ref=g_rss]]></link>
  	  <pubDate>Fri, 14 Aug 2009</pubDate>
	 <guid>379847</guid>   
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   			<title><![CDATA[ IT Services Market Metrics Worldwide Market Share: Database]]></title>
		<description><![CDATA[ IT Services Market Metrics Worldwide Market Share provides the entire data set for IT Services vendor revenue, market share, and end-user market size, by region and country, for three calendar years.  Segments include: IT services by service line, by computing and communications platforms and by vertical market. Publication frequency is twice per year. Market share statistics dated in the first half of the calendar year have been developed using high-level secondary research and modeling, to provide timely estimates of prior year results. Market share updates published in the second half of the year reflect additional secondary and primary research, including input from participating vendors. For more information see "Dataquest Guide: IT Services Market Research Methodology and Definitions." ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=111826&ref=g_rss]]></link>
  	  <pubDate>Fri, 14 Aug 2009</pubDate>
	 <guid>379846</guid>   
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   			<title><![CDATA[ Process Management Services Worldwide Market Share: Database]]></title>
		<description><![CDATA[ This file contains a subset of data available in "IT Services Market Metrics Market Share: Database." Process Management Services Worldwide Market Share provides vendor revenue, market share, and end-user market size for Process Management Services by region and country and by vertical market for three calendar years. Excluded segments are consulting, development and integration, IT management and product support. Publication frequency is twice per year. Market share statistics dated in the first half of the calendar year have been developed using high-level secondary research and modeling, to provide timely estimates of prior year results. Market share updates published in the second half of the year reflect additional secondary and primary research, including input from participating vendors. For more information see "Dataquest Guide: IT Services Market Research Methodology and Definitions." ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=132847&ref=g_rss]]></link>
  	  <pubDate>Fri, 14 Aug 2009</pubDate>
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   			<title><![CDATA[ Dataquest Insight: IT Services Market, Nordic Region, 2009]]></title>
		<description><![CDATA[ This document includes country-specific information on forecast market size, as well as the top providers in each Nordic country (Sweden, Norway, Finland and Denmark). Business culture, buying behavior, legislative environment and vertical-industry strength are also explored for this region. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171484&ref=g_rss]]></link>
  	 <pubDate>Wed, 28 Oct 2009</pubDate>
	 <guid>1217314</guid>
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   			<title><![CDATA[ Dataquest Insight: Is Your Managed Service Desk Secure From the Risks of Social-Engineering Attack?]]></title>
		<description><![CDATA[ Security concerns relating to help desk services all too often focus on technical threats, such as network intrusions, and fail to address more-common issues, such as the potential of social-engineering attacks. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170867&ref=g_rss]]></link>
  	 <pubDate>Mon, 28 Sep 2009</pubDate>
	 <guid>1189331</guid>
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  <category><![CDATA[Hot Topics]]></category> 
   			<title><![CDATA[ Dataquest Insight: Factors Contributing to Commercial Risk for Desktop Support and Help Desk Outsourcing Providers]]></title>
		<description><![CDATA[ Commercial risk management will become increasingly critical to desktop support and help desk providers under current economic conditions. We outline factors to consider when evaluating the complexity and risk of specific accounts during the initial sales cycle and contract renewal phases. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170924&ref=g_rss]]></link>
  	 <pubDate>Tue, 15 Sep 2009</pubDate>
	 <guid>1179713</guid>
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  <category><![CDATA[Hot Topics]]></category> 
   			<title><![CDATA[ Dataquest Insight: What Service Providers Need to Know About Growth Opportunities in Asia/Pacific in 2010]]></title>
		<description><![CDATA[ Service providers can use this report to better understand the nuances in major countries to support strategic market planning, target business development and enhance their competitiveness in this region in these tough economic times. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169299&ref=g_rss]]></link>
  	 <pubDate>Mon, 17 Aug 2009</pubDate>
	 <guid>1134812</guid>
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  <category><![CDATA[Hot Topics]]></category> 
   			<title><![CDATA[ Dataquest Insight: Tough Economic Times Drive Increasing Use of Business Process Utilities in 2009 and 2010]]></title>
		<description><![CDATA[ Survey data from enterprises in the United States and the United Kingdom that are using, or considering using, business process utilities reveals market trends and industry concerns. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168381&ref=g_rss]]></link>
  	 <pubDate>Wed, 10 Jun 2009</pubDate>
	 <guid>1014112</guid>
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  <category><![CDATA[Hot Topics]]></category> 
   			<title><![CDATA[ Dataquest Insight: Quantifying the Technology Opportunities Resulting From the U.S. Government Stimulus Act, 2009]]></title>
		<description><![CDATA[ This document provides some initial market-sizing estimates of the stimulus act on IT spending in government, healthcare and energy. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=167788&ref=g_rss]]></link>
  	 <pubDate>Fri, 22 May 2009</pubDate>
	 <guid>990314</guid>
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  <category><![CDATA[Hot Topics]]></category> 
   			<title><![CDATA[ SWOT: Convergys, Business Process Outsourcing, Worldwide]]></title>
		<description><![CDATA[ This research reviews Convergys global BPO capabilities. Convergys is the second-largest customer relationship management BPO service provider worldwide and is among the top-five largest human resources outsourcing service providers in terms of revenue in Gartner's 2008 IT services market share analysis. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=167122&ref=g_rss]]></link>
  	 <pubDate>Wed, 06 May 2009</pubDate>
	 <guid>968212</guid>
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  <category><![CDATA[Hot Topics]]></category> 
   			<title><![CDATA[ IBM Services Revenue Under Pressure but Margins Expand]]></title>
		<description><![CDATA[ IBM Global Services' 1Q09 results show its continued resiliency in the current economic environment, with cost controls driving IBM's profits. As expected, outsourcing outpaces consulting and system integration. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=167716&ref=g_rss]]></link>
  	 <pubDate>Fri, 24 Apr 2009</pubDate>
	 <guid>949812</guid>
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  <category><![CDATA[Hot Topics]]></category> 
   			<title><![CDATA[ Dataquest Insight: The Impact of CRM Spending During the Recession]]></title>
		<description><![CDATA[ Surprisingly, 51% of organizations that had a CRM project go live in 2008 say CRM is more important to their business in the current economic environment, but only 16% say they will invest more in 2009 -- and 23% will cut spending. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=167149&ref=g_rss]]></link>
  	 <pubDate>Mon, 13 Apr 2009</pubDate>
	 <guid>936512</guid>
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  <category><![CDATA[Hot Topics]]></category> 
   			<title><![CDATA[ User Survey Analysis: European Customers Confirm Growing Focus on IT Outsourcing and Green IT]]></title>
		<description><![CDATA[ Green IT will influence the decision-making process of organizations involved in or looking at IT outsourcing. By describing end users' green IT ambitions and objectives, this research identifies how green IT in IT outsourcing will evolve from a cost-cutting measure to a must-have deal component. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=166790&ref=g_rss]]></link>
  	 <pubDate>Thu, 02 Apr 2009</pubDate>
	 <guid>927923</guid>
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  <category><![CDATA[Competitive Analysis]]></category> 
   			<title><![CDATA[ SWOT: IBM, IT Outsourcing Worldwide, 2009 Update]]></title>
		<description><![CDATA[ This research reviews IBM's global IT outsourcing (infrastructure and applications) capabilities. Gartner uses the strength, weakness, opportunity and threat analysis process to competitively analyze IBM, the worldwide leader in IT management services and outsourcing worldwide. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172068&ref=g_rss]]></link>
  	 <pubDate>Tue, 17 Nov 2009</pubDate>
	 <guid>1229532</guid> 
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  <category><![CDATA[Competitive Analysis]]></category> 
   			<title><![CDATA[ SWOT: CSC, IT Outsourcing, Worldwide]]></title>
		<description><![CDATA[ This research reviews CSC's global IT outsourcing (infrastructure and applications) capabilities. Gartner uses the SWOT analysis process to competitively analyze CSC, the fourth-largest provider of IT management services worldwide. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171260&ref=g_rss]]></link>
  	 <pubDate>Thu, 22 Oct 2009</pubDate>
	 <guid>1213213</guid> 
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  <category><![CDATA[Competitive Analysis]]></category> 
   			<title><![CDATA[ SWOT: Affiliated Computer Services, Business Process Outsourcing, Worldwide]]></title>
		<description><![CDATA[ This research reviews ACS's global BPO capabilities. ACS is the third-largest BPO service provider worldwide in terms of revenue in Gartner's 2008 IT services market share analysis. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170693&ref=g_rss]]></link>
  	 <pubDate>Wed, 23 Sep 2009</pubDate>
	 <guid>1187326</guid> 
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  <category><![CDATA[Competitive Analysis]]></category> 
   			<title><![CDATA[ SWOT: HP IT Outsourcing, Worldwide]]></title>
		<description><![CDATA[ This research reviews HP's global IT outsourcing (infrastructure and applications) capabilities. HP is the second-largest IT services provider worldwide. With its acquisition of EDS, HP is the second-largest provider of IT management services in Gartner's 2008 IT services market share analysis. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168654&ref=g_rss]]></link>
  	 <pubDate>Mon, 29 Jun 2009</pubDate>
	 <guid>1048012</guid> 
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  <category><![CDATA[Competitive Analysis]]></category> 
   			<title><![CDATA[ Dataquest Insight: Web Platform/Cloud Computing Adoption Patterns in the U.S. and U.K., 2009 and 2010]]></title>
		<description><![CDATA[ This research provides analysis of recent user wants and needs survey data regarding cloud computing. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=167619&ref=g_rss]]></link>
  	 <pubDate>Tue, 16 Jun 2009</pubDate>
	 <guid>1023312</guid> 
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  <category><![CDATA[Competitive Analysis]]></category> 
   			<title><![CDATA[ User Survey Analysis: Challenges and Opportunities Lie Ahead for IT Outsourcing in Sweden]]></title>
		<description><![CDATA[ This report highlights the Swedish results of a fourth quarter 2008, global user survey on IT outsourcing. Providers should use this report to better understand buyer behaviors, prepare for near-term IT outsourcing opportunities, and position themselves to win more business in Sweden. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=167623&ref=g_rss]]></link>
  	 <pubDate>Wed, 03 Jun 2009</pubDate>
	 <guid>1004312</guid> 
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  <category><![CDATA[Competitive Analysis]]></category> 
   			<title><![CDATA[ User Survey Analysis: IT Outsourcing to Increase Despite Economic Downturn, Australia and India, 2008-2009]]></title>
		<description><![CDATA[ This report provides the regional results gathered in Australia and India from a 2008 user survey conducted by Gartner to understand how organizations use external providers to support and deliver IT outsourcing relationships. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=167213&ref=g_rss]]></link>
  	 <pubDate>Fri, 24 Apr 2009</pubDate>
	 <guid>948619</guid> 
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  <category><![CDATA[Competitive Analysis]]></category> 
   			<title><![CDATA[ Competitive Landscape: IT Domestic Services, China]]></title>
		<description><![CDATA[ Huge demand in the IT services market in domestic China has spurred competition but has also created opportunities. We study strategies and business models of the service providers in China's domestic market, as well as the approaches they must take to differentiate themselves. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=167220&ref=g_rss]]></link>
  	 <pubDate>Fri, 10 Apr 2009</pubDate>
	 <guid>935112</guid> 
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  <category><![CDATA[Competitive Analysis]]></category> 
   			<title><![CDATA[ User Survey Analysis: Outsourcing, Upper-Midmarket Buyers Embrace Outsourcing, North America, 2008-2009]]></title>
		<description><![CDATA[ Upper-midmarket businesses (those with 500 to 999 employees) are where critical mass in demand for outsourcing services begins. This research looks at the willingness of upper-midmarket businesses to outsource various parts of their IT infrastructure. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=166382&ref=g_rss]]></link>
  	 <pubDate>Tue, 07 Apr 2009</pubDate>
	 <guid>932314</guid> 
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  <category><![CDATA[Competitive Analysis]]></category> 
   			<title><![CDATA[ Competitive Landscape: Business Process Outsourcing, India]]></title>
		<description><![CDATA[ Indian BPO providers are increasing their presence the U.K. and North America, but have yet to replicate that success in Western Europe. This report analyzes BPO providers' competitive progress, and highlights successes by BPO type and geography. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=166116&ref=g_rss]]></link>
  	 <pubDate>Tue, 31 Mar 2009</pubDate>
	 <guid>925612</guid> 
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  <category>Spotlights</category>
   			<title><![CDATA[ SWOT: IBM, IT Outsourcing Worldwide, 2009 Update]]></title>
		<description><![CDATA[ This research reviews IBM's global IT outsourcing (infrastructure and applications) capabilities. Gartner uses the strength, weakness, opportunity and threat analysis process to competitively analyze IBM, the worldwide leader in IT management services and outsourcing worldwide. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172068&ref=g_rss]]></link>
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<category>Events</category>
 			<title><![CDATA[ Symposium/ITxpo Worlwide]]></title> 
  	
										<link><![CDATA[http://www.gartner.com/2_events/symposium/worldwide.html]]></link>
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