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		<title><![CDATA[ Gartner: Outsourcing ]]></title> 
		<link><![CDATA[ http://www.gartner.com/it/products/research/asset_129505_2395.jsp ]]></link> 
		<description><![CDATA[ More than just cost-cutting, outsourcing is a strategic initiative that can shape your enterprise. Options include IT services (infrastructure and applications) and business process outsourcing. Gartner provides guidance on sourcing strategy, vendor selection, contract development and managing outsourcing relationships. ]]></description> 
		<language>en-us</language> 
		<category><![CDATA[ Focus Area RSS Feed ]]></category> 
	
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					<category><![CDATA[News Analysis]]></category> 
	 							<title><![CDATA[ EXL Service to Acquire OPI to Enhance F&A BPO Offerings]]></title>
		<description><![CDATA[ The acquisition of Outsource Partners International should help ExlService Holdings expand its global coverage and provide a broader range of finance and accounting business process outsourcing technology to clients. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=213169&ref=g_rss]]></link>
  					<pubDate>Thu, 05 May 2011</pubDate>
					<guid>1669814</guid>
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					<category><![CDATA[News Analysis]]></category> 
	 							<title><![CDATA[ Global Crossing/Level 3 Deal Will Heat Up Global Carrier Competition]]></title>
		<description><![CDATA[ The planned Global Crossing acquisition will expand Level 3's international reach, slightly improve its delivery of managed services and address growing concern regarding the two companies' financial viability. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212718&ref=g_rss]]></link>
  					<pubDate>Mon, 18 Apr 2011</pubDate>
					<guid>1639214</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Eight Ways to Prepare IT Organizations for Sudden Vendor Shifts]]></title>
		<description><![CDATA[ Sudden shifts in vendor strategies can be unpredictable, yet users can convert the situation to a positive negotiating position. This research explains how. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=213152&ref=g_rss]]></link>
  	 <pubDate>Tue, 10 May 2011</pubDate>
	 <guid>1676115</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Survey Analysis: End-User Trends in Infrastructure Utility Services and Infrastructure as a Service]]></title>
		<description><![CDATA[ This global survey shows increased adoption of infrastructure utility and cloud infrastructure as a service, with more than 200 contracts in place already, and many more expected in the next 12 months. The survey also clarifies the players and low-cost requirements. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212644&ref=g_rss]]></link>
  	 <pubDate>Tue, 10 May 2011</pubDate>
	 <guid>1675214</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Evaluating IBM, Microsoft, Oracle and SAP's Business Application Industry Strategies]]></title>
		<description><![CDATA[ We review and assess the fundamental vertical industry strategies of the software "megavendors" (IBM, Microsoft, Oracle and SAP) using the framework for business value/IT productivity that we call the "Industry Strategy Effectiveness" grid. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210646&ref=g_rss]]></link>
  	 <pubDate>Tue, 10 May 2011</pubDate>
	 <guid>1675415</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Platform as a Service: Definition, Taxonomy and Vendor Landscape, 2011]]></title>
		<description><![CDATA[ Application infrastructure (middleware) is an essential enabling technology for business applications, whether deployed on- or off-premises. This research looks at the segmentation and emerging trends in application infrastructure for cloud computing, also known as cloud platform as a service. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212412&ref=g_rss]]></link>
  	 <pubDate>Mon, 09 May 2011</pubDate>
	 <guid>1672415</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Understand Capital Budgeting Process and Techniques for Better Cost Optimization, Project Prioritization and ROI]]></title>
		<description><![CDATA[ IT leaders would have a much better chance of getting the required funding for their projects if their proposal is backed by a sound business case and financial justifications that have a clear line of visibility on the ROI and payback period. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212473&ref=g_rss]]></link>
  	 <pubDate>Fri, 06 May 2011</pubDate>
	 <guid>1672119</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ What You Need to Know About Cisco UCM Licensing Changes, and What to Do About Them]]></title>
		<description><![CDATA[ Cisco's User Connect Licensing model will change the total cost of ownership of your Unified Communications Manager deployments. Here, we highlight the major changes and their impact on new and existing deployments. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211297&ref=g_rss]]></link>
  	 <pubDate>Fri, 06 May 2011</pubDate>
	 <guid>1671815</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Essential SaaS Overview and 2011 Guide to SaaS Research]]></title>
		<description><![CDATA[ The Gartner software-as-a-service research overview represents an assembly of our research on SaaS during the past few years. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212760&ref=g_rss]]></link>
  	 <pubDate>Thu, 05 May 2011</pubDate>
	 <guid>1670116</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Implications to Rimini Street Customers From SAP/TomorrowNow Jury Award to Oracle]]></title>
		<description><![CDATA[ Oracle won a $1.3 billion jury award in November 2010 from its lawsuit against SAP/TomorrowNow (the award is being contested by SAP). What are the possible implications for Oracle and SAP customers using or considering Rimini Street or other third-party application support options? ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211502&ref=g_rss]]></link>
  	 <pubDate>Wed, 04 May 2011</pubDate>
	 <guid>1668015</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ IT Service Desk Pricing and Licensing Trends for 2011]]></title>
		<description><![CDATA[ A crowded IT service desk vendor landscape and slowed market growth have accelerated vendor efforts to simplify pricing. The increase in the number of software-as-a-service offerings gives the customer more buying options than ever before, making it harder to evaluate the best overall proposal. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212252&ref=g_rss]]></link>
  	 <pubDate>Mon, 02 May 2011</pubDate>
	 <guid>1662316</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Assessing Your Outsourcing Relationship's Health]]></title>
		<description><![CDATA[ Long-term, strategic relationships with external service providers should periodically be assessed on four key factors. Using a "health check" can improve your understanding of whether your deal is succeeding or failing. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211581&ref=g_rss]]></link>
  	 <pubDate>Fri, 29 Apr 2011</pubDate>
	 <guid>1661321</guid>
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   			<title><![CDATA[ Staffing ITAM Programs: When to Consider Selective Outsourcing]]></title>
		<description><![CDATA[ Resource-constrained companies are trying to understand the head count needed to implement effective IT asset management and software asset management programs. Selective outsourcing is one means to address some of the constraints. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211289&ref=g_rss]]></link>
  	 <pubDate>Fri, 29 Apr 2011</pubDate>
	 <guid>1661318</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ HP Technology Consulting Emerging as an Integrated Global Practice]]></title>
		<description><![CDATA[ HP hosted a select group of industry analysts on 30 March 2011 to discuss key changes in the company's technology consulting business within HP's Enterprise Business segment. This document updates HP's consulting strategy and what it means for customers and competitors. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212435&ref=g_rss]]></link>
  	 <pubDate>Thu, 28 Apr 2011</pubDate>
	 <guid>1659814</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Sourcing Decision Framework: The Business-Aligned Approach to Outsourcing]]></title>
		<description><![CDATA[ This research provides a decision framework that organizations can apply to their sourcing decision making to assure alignment with business goals, expectations and desired outcomes, in both the near term and the long term. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212159&ref=g_rss]]></link>
  	 <pubDate>Thu, 28 Apr 2011</pubDate>
	 <guid>1658815</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Essential Provider Selection Criteria When Outsourcing the Multisourcing Services Integrator Role]]></title>
		<description><![CDATA[ The multisourcing services integrator role is maturing in outsourcing. We identify 10 key criteria for evaluating and selecting providers to undertake this role -- either via a bottom-up support-driven approach or with top-down end-to-end responsibility. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211704&ref=g_rss]]></link>
  	 <pubDate>Thu, 28 Apr 2011</pubDate>
	 <guid>1659517</guid>
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   			<title><![CDATA[ Don't Overlook Exit Clauses in Network Services Contracts]]></title>
		<description><![CDATA[ Enterprises negotiating network services contracts pay a lot of attention to service introduction, but little attention to the exit process, leading to high barriers to exit. Putting the right terms in place will improve an enterprise's negotiating position over the life of the contract. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211828&ref=g_rss]]></link>
  	 <pubDate>Wed, 27 Apr 2011</pubDate>
	 <guid>1655925</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Tactics to Get the Best Storage Deals in India]]></title>
		<description><![CDATA[ CIOs and IT teams in India do not always get the best storage deals. We suggest a number of tactics that they should use in the procurement process to improve TCO outcome. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212783&ref=g_rss]]></link>
  	 <pubDate>Tue, 26 Apr 2011</pubDate>
	 <guid>1654814</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Need for High Business Value and Low-Cost IT Services Rises in 2011 CIO Agenda and Sourcing Survey]]></title>
		<description><![CDATA[ The recently released 2011 CIO Agenda and a sourcing survey both show that IT and sourcing priorities have moved into a balanced, joint effort focused on increased business value and low-cost IT services. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211740&ref=g_rss]]></link>
  	 <pubDate>Tue, 19 Apr 2011</pubDate>
	 <guid>1639915</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ The Impact of Japan's Crisis on Enterprise PC and Notebook Hardware Acquisitions]]></title>
		<description><![CDATA[ Enterprise PC and notebook OEMs appear to have acted quickly to protect their supply chains in the wake of Japan's crisis. However, buyers should still build some cushion into their expected delivery schedules and ask hardware OEMs to justify any price increases. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212196&ref=g_rss]]></link>
  	 <pubDate>Mon, 11 Apr 2011</pubDate>
	 <guid>1627415</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Cool Vendors in IT Asset Management, 2011]]></title>
		<description><![CDATA[ Despite a continued focus on tools, Gartner finds that clients derive more value from the professional services expertise of IT asset management vendors. ITAM professionals should look beyond big names in ITAM software and services for this innovation. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211342&ref=g_rss]]></link>
  	 <pubDate>Thu, 07 Apr 2011</pubDate>
	 <guid>1623217</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Cool Vendors in Application Services, 2011]]></title>
		<description><![CDATA[ Gartner's Cool Vendors research includes five service providers that use innovative services, technologies, proprietary knowledge and unique approaches to bring clients new and valuable solutions in the application service market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211261&ref=g_rss]]></link>
  	 <pubDate>Thu, 07 Apr 2011</pubDate>
	 <guid>1624315</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Case Study: IT Procurement Reduces Software Maintenance Costs at Deluxe Corporation]]></title>
		<description><![CDATA[ Deluxe Corporation, a midsize organization, reduced its annual spending of $10 million on IT maintenance by $1.5 million within a year. IT procurement and IT asset management executives challenged to reduce maintenance spending can learn best practices from this case study to achieve cost reduction. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210818&ref=g_rss]]></link>
  	 <pubDate>Thu, 31 Mar 2011</pubDate>
	 <guid>1613014</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Microsoft Licensing for Apple Macs]]></title>
		<description><![CDATA[ Organizations that don't properly license the Macs used to access their systems -- whether corporate-owned or user-owned Macs -- can be out of compliance with Microsoft licensing requirements. We help clarify the requirements. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211010&ref=g_rss]]></link>
  	 <pubDate>Wed, 23 Mar 2011</pubDate>
	 <guid>1601616</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ How to Evaluate and Select Professional Service Providers in Asia/Pacific and Japan Using 12 Criteria]]></title>
		<description><![CDATA[ Asia/Pacific and Japan are important markets for growth and expansion. As more organizations globalize and expand into these markets, they must understand local differences when evaluating and selecting IT services providers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210948&ref=g_rss]]></link>
  	 <pubDate>Fri, 18 Mar 2011</pubDate>
	 <guid>1596721</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Strategic Document Outsourcing Providers, Worldwide, 2011]]></title>
		<description><![CDATA[ Strategic document outsourcing providers offer some or all of the potential SDO services, depending on their expertise, regions and markets. The variety of companies and offerings often leads buyers to overlook viable providers or to be confused about a particular provider's actual SDO capabilities. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210957&ref=g_rss]]></link>
  	 <pubDate>Wed, 09 Mar 2011</pubDate>
	 <guid>1580014</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Cloud IaaS: Service and Support Models]]></title>
		<description><![CDATA[ Cloud infrastructure as a service is often self-service, and the customer service portal is a key piece of functionality. Customer support, managed services and professional services are still important to many customers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210094&ref=g_rss]]></link>
  	 <pubDate>Tue, 08 Mar 2011</pubDate>
	 <guid>1577514</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Industrialized Low-Cost IT Services Drive Value, By Definition]]></title>
		<description><![CDATA[ This tutorial defines industrialized low-cost IT services and the opportunities that they represent. Buyers of IT services can use this research to stay abreast of this market force, which will affect their sourcing planning and decision making. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210863&ref=g_rss]]></link>
  	 <pubDate>Mon, 07 Mar 2011</pubDate>
	 <guid>1574714</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Developing the Strategic Document Outsourcing Business Case]]></title>
		<description><![CDATA[ Business and IT leaders still struggle to reduce document workflow spending. Strategic document outsourcing will drive cost savings and process improvements, but not every provider's offering will meet your unique requirements. We provide tactical guidelines for building an SDO business case. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210910&ref=g_rss]]></link>
  	 <pubDate>Mon, 07 Mar 2011</pubDate>
	 <guid>1575914</guid>
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   			<title><![CDATA[ Cloud IaaS: Security Considerations]]></title>
		<description><![CDATA[ Security and compliance are key requirements when purchasing infrastructure as a service in the cloud. Carefully evaluate the claims of service providers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210095&ref=g_rss]]></link>
  	 <pubDate>Mon, 07 Mar 2011</pubDate>
	 <guid>1574914</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Cloud IaaS: Networking Options]]></title>
		<description><![CDATA[ Cloud compute resources must be accessed via a network. Service providers are offering an increasing array of connectivity options. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210093&ref=g_rss]]></link>
  	 <pubDate>Mon, 07 Mar 2011</pubDate>
	 <guid>1575714</guid>
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   			<title><![CDATA[ Lessons From 169 SAP Implementations Using Service Providers in North America]]></title>
		<description><![CDATA[ SAP projects are large and complex; their implementation is fraught with challenges. Gartner analyzes the lessons learned from 169 client references in North America and recommends specific actions for organizations to reduce risks and improve project success when engaging implementation partners. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210701&ref=g_rss]]></link>
  	 <pubDate>Thu, 03 Mar 2011</pubDate>
	 <guid>1572214</guid>
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   			<title><![CDATA[ Bundling Communications Services for Maximum Value]]></title>
		<description><![CDATA[ Most communications services pricing is being discounted less, so enterprises will need to identify new ways to find value in their contracts. Bundling, if accompanied by converged contracts and unified billing, can close the savings gap. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211119&ref=g_rss]]></link>
  	 <pubDate>Thu, 03 Mar 2011</pubDate>
	 <guid>1572023</guid>
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   			<title><![CDATA[ Cloud IaaS: How Compute Resources Are Delivered]]></title>
		<description><![CDATA[ Compute capacity in infrastructure as a service can be implemented in many different ways. We examine common implementation approaches. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210091&ref=g_rss]]></link>
  	 <pubDate>Thu, 03 Mar 2011</pubDate>
	 <guid>1571717</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Evaluating Cloud Infrastructure as a Service]]></title>
		<description><![CDATA[ Infrastructure as a service can be implemented in many ways, leading to a diversity of technical characteristics and business models. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210090&ref=g_rss]]></link>
  	 <pubDate>Thu, 03 Mar 2011</pubDate>
	 <guid>1571714</guid>
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   			<title><![CDATA[ Survey Analysis: Survey Shows Another Increase in Software Vendor Audits; IT Asset Managers Should Prepare Now]]></title>
		<description><![CDATA[ In a survey conducted at Gartner's 2010 IT Financial, Procurement and Asset Management Summit, a high number of respondents said they experienced a software audit in the past 12 months. IT asset managers should ensure that their organizations are prepared for an audit. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210916&ref=g_rss]]></link>
  	 <pubDate>Wed, 02 Mar 2011</pubDate>
	 <guid>1569814</guid>
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  <category><![CDATA[Sourcing Strategy]]></category> 
   			<title><![CDATA[ Eight Ways to Prepare IT Organizations for Sudden Vendor Shifts]]></title>
		<description><![CDATA[ Sudden shifts in vendor strategies can be unpredictable, yet users can convert the situation to a positive negotiating position. This research explains how. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=213152&ref=g_rss]]></link>
  	 <pubDate>Tue, 10 May 2011</pubDate>
	 <guid>1676115</guid>  
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  <category><![CDATA[Sourcing Strategy]]></category> 
   			<title><![CDATA[ Staffing ITAM Programs: When to Consider Selective Outsourcing]]></title>
		<description><![CDATA[ Resource-constrained companies are trying to understand the head count needed to implement effective IT asset management and software asset management programs. Selective outsourcing is one means to address some of the constraints. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211289&ref=g_rss]]></link>
  	 <pubDate>Fri, 29 Apr 2011</pubDate>
	 <guid>1661318</guid>  
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  <category><![CDATA[Sourcing Strategy]]></category> 
   			<title><![CDATA[ Essential Provider Selection Criteria When Outsourcing the Multisourcing Services Integrator Role]]></title>
		<description><![CDATA[ The multisourcing services integrator role is maturing in outsourcing. We identify 10 key criteria for evaluating and selecting providers to undertake this role -- either via a bottom-up support-driven approach or with top-down end-to-end responsibility. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211704&ref=g_rss]]></link>
  	 <pubDate>Thu, 28 Apr 2011</pubDate>
	 <guid>1659517</guid>  
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  <category><![CDATA[Sourcing Strategy]]></category> 
   			<title><![CDATA[ Key Issues for IT Services Sourcing, 2011]]></title>
		<description><![CDATA[ Organizations must develop and hone competencies to effectively deal with disruptive changes (such as cloud and software as a service). Gartner's 2011 IT services sourcing research focuses on mastering the discipline of organizing internal and external (outsourced) service management. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210200&ref=g_rss]]></link>
  	 <pubDate>Wed, 23 Feb 2011</pubDate>
	 <guid>1557714</guid>  
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  <category><![CDATA[Sourcing Strategy]]></category> 
   			<title><![CDATA[ IT Procurement Best Practice: Identify Sole-Source Dependencies and Develop Processes to Manage Them]]></title>
		<description><![CDATA[ Traditional procurement approaches based on market competition are limited by the lack of competing technologies or alternative IT support and maintenance providers. The disciplined approach of a sole-source exception process has never been more important in overcoming them. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211111&ref=g_rss]]></link>
  	 <pubDate>Mon, 04 Apr 2011</pubDate>
	 <guid>1618315</guid>  
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  <category><![CDATA[Sourcing Strategy]]></category> 
   			<title><![CDATA[ Q&A: How Do You Make SAP Outsourcing Deals Really Work?]]></title>
		<description><![CDATA[ A surprising number of experienced SAP customers struggle to make their SAP application maintenance outsourcing deals meet their expectations, but this is achievable -- if you adopt the right approach. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211397&ref=g_rss]]></link>
  	 <pubDate>Fri, 01 Apr 2011</pubDate>
	 <guid>1616814</guid>  
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  <category><![CDATA[Sourcing Strategy]]></category> 
   			<title><![CDATA[ Q&A: Initial Answers on Industrialized Low-Cost IT Services]]></title>
		<description><![CDATA[ Since Gartner introduced the disruptive theme of industrialized low-cost IT services, we have received many questions and concerns from enterprises and service providers. This research provides initial thoughts and answers to those questions and concerns of buyers and providers of IT services. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211112&ref=g_rss]]></link>
  	 <pubDate>Thu, 17 Mar 2011</pubDate>
	 <guid>1593414</guid>  
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  <category><![CDATA[Sourcing Strategy]]></category> 
   			<title><![CDATA[ Sourcing Strategy Imperatives for 2011: Deliver High Business Value, Leverage Low-Cost IT Services]]></title>
		<description><![CDATA[ Chief corporate officers surveyed by Gartner in 2010 are requesting more business value and competitiveness from IT. These clients' priorities will also drive the inclusion of industrialized low-cost IT services into new business-driven IT service sourcing strategies. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=209963&ref=g_rss]]></link>
  	 <pubDate>Thu, 03 Feb 2011</pubDate>
	 <guid>1537314</guid>  
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  <category><![CDATA[Sourcing Strategy]]></category> 
   			<title><![CDATA[ Gartner on Outsourcing, 2010-2011]]></title>
		<description><![CDATA[ The seventh annual edition of "Gartner on Outsourcing" looks at the state of outsourcing, including what happened in 2010 and what we expect will happen in 2011. It also offers advice on a range of topics to help buyers and providers make viable outsourcing decisions that support business goals. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=209929&ref=g_rss]]></link>
  	 <pubDate>Mon, 17 Jan 2011</pubDate>
	 <guid>1522523</guid>  
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  <category><![CDATA[Vendor Evaluation and Selection]]></category> 
   			<title><![CDATA[ Evaluating IBM, Microsoft, Oracle and SAP's Business Application Industry Strategies]]></title>
		<description><![CDATA[ We review and assess the fundamental vertical industry strategies of the software "megavendors" (IBM, Microsoft, Oracle and SAP) using the framework for business value/IT productivity that we call the "Industry Strategy Effectiveness" grid. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210646&ref=g_rss]]></link>
  	  <pubDate>Tue, 10 May 2011</pubDate>
	 <guid>1675415</guid>   
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  <category><![CDATA[Vendor Evaluation and Selection]]></category> 
   			<title><![CDATA[ Platform as a Service: Definition, Taxonomy and Vendor Landscape, 2011]]></title>
		<description><![CDATA[ Application infrastructure (middleware) is an essential enabling technology for business applications, whether deployed on- or off-premises. This research looks at the segmentation and emerging trends in application infrastructure for cloud computing, also known as cloud platform as a service. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212412&ref=g_rss]]></link>
  	  <pubDate>Mon, 09 May 2011</pubDate>
	 <guid>1672415</guid>   
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  <category><![CDATA[Vendor Evaluation and Selection]]></category> 
   			<title><![CDATA[ Cool Vendors in Infrastructure Services, 2011]]></title>
		<description><![CDATA[ The industrialization of the infrastructure service market is irreversible and is currently driving providers to redesign the way they package, deliver and price their services. CIOs, IT and sourcing directors evaluating the use of these services will face a crowded market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211304&ref=g_rss]]></link>
  	  <pubDate>Tue, 12 Apr 2011</pubDate>
	 <guid>1630515</guid>   
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  <category><![CDATA[Vendor Evaluation and Selection]]></category> 
   			<title><![CDATA[ Competitive Landscape: SAP Application Outsourcing, North America]]></title>
		<description><![CDATA[ This report examines the North American market for SAP-related application management services and provides short profiles of six vendors that offer this type of service. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211584&ref=g_rss]]></link>
  	  <pubDate>Tue, 05 Apr 2011</pubDate>
	 <guid>1620417</guid>   
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  <category><![CDATA[Vendor Evaluation and Selection]]></category> 
   			<title><![CDATA[ Criteria for Evaluating a Vendor's Open-Source Software Strategy]]></title>
		<description><![CDATA[ Competitive pressures from open-source solutions are influencing a wide spectrum of vendor strategies, but vendor support is also driving open-source market adoption. It is important to understand how and why vendors interact with the open-source software model to track market success. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211631&ref=g_rss]]></link>
  	  <pubDate>Mon, 28 Mar 2011</pubDate>
	 <guid>1607431</guid>   
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  <category><![CDATA[Vendor Evaluation and Selection]]></category> 
   			<title><![CDATA[ How to Evaluate and Select Professional Service Providers in Asia/Pacific and Japan Using 12 Criteria]]></title>
		<description><![CDATA[ Asia/Pacific and Japan are important markets for growth and expansion. As more organizations globalize and expand into these markets, they must understand local differences when evaluating and selecting IT services providers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210948&ref=g_rss]]></link>
  	  <pubDate>Fri, 18 Mar 2011</pubDate>
	 <guid>1596721</guid>   
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  <category><![CDATA[Vendor Evaluation and Selection]]></category> 
   			<title><![CDATA[ Q&A: Vendor Management Questions and Answers From Clients at Gartner Outsourcing Summits]]></title>
		<description><![CDATA[ Vendor management remains a hot topic among clients trying to improve control, reduce risk and drive more value from their vendors. This research addresses recently asked questions about vendor management from Gartner clients during 2010 outsourcing summits in the U.S., Europe and Latin America. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210249&ref=g_rss]]></link>
  	  <pubDate>Wed, 09 Feb 2011</pubDate>
	 <guid>1543614</guid>   
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  <category><![CDATA[Contract Development]]></category> 
   			<title><![CDATA[ What You Need to Know About Cisco UCM Licensing Changes, and What to Do About Them]]></title>
		<description><![CDATA[ Cisco's User Connect Licensing model will change the total cost of ownership of your Unified Communications Manager deployments. Here, we highlight the major changes and their impact on new and existing deployments. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211297&ref=g_rss]]></link>
  	 <pubDate>Fri, 06 May 2011</pubDate>
	 <guid>1671815</guid>
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  <category><![CDATA[Contract Development]]></category> 
   			<title><![CDATA[ IT Service Desk Pricing and Licensing Trends for 2011]]></title>
		<description><![CDATA[ A crowded IT service desk vendor landscape and slowed market growth have accelerated vendor efforts to simplify pricing. The increase in the number of software-as-a-service offerings gives the customer more buying options than ever before, making it harder to evaluate the best overall proposal. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212252&ref=g_rss]]></link>
  	 <pubDate>Mon, 02 May 2011</pubDate>
	 <guid>1662316</guid>
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  <category><![CDATA[Contract Development]]></category> 
   			<title><![CDATA[ IT Procurement Best Practice: Six Ways to Avoid Escalating Costs During the Life of a Cloud Contract]]></title>
		<description><![CDATA[ The allure of many "cloud" services is the promise of low cost. However, many hidden costs arise after the deal is signed. Procurement and sourcing professionals must negotiate the protection required for sustainable deals with predictable costs or walk away from deals. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210832&ref=g_rss]]></link>
  	 <pubDate>Mon, 28 Feb 2011</pubDate>
	 <guid>1565022</guid>
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  <category><![CDATA[Contract Development]]></category> 
   			<title><![CDATA[ What Should I Be Paying for a Mainframe MIPS?]]></title>
		<description><![CDATA[ This research identifies the factors that will influence the acquisition costs of IBM mainframes, looks at what might change in 2011, and provides guidance and best practices on how to dissect a proposal. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210991&ref=g_rss]]></link>
  	 <pubDate>Fri, 25 Feb 2011</pubDate>
	 <guid>1562014</guid>
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  <category><![CDATA[Contract Development]]></category> 
   			<title><![CDATA[ How to Avoid the Pitfalls of Cloud Pricing Variations]]></title>
		<description><![CDATA[ Ongoing flux in "cloud" pricing market dynamics can determine whether or not a deal delivers expected value to an organization. This research can help sourcing and procurement executives negotiate and develop optimally-priced cloud services deals that deliver the flexibility and the value they need. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210567&ref=g_rss]]></link>
  	 <pubDate>Mon, 21 Feb 2011</pubDate>
	 <guid>1555214</guid>
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  <category><![CDATA[Contract Development]]></category> 
   			<title><![CDATA[ Four Risky Issues When Contracting for Cloud Services]]></title>
		<description><![CDATA[ More organizations are adding cloud solutions to their sourcing strategies, but many cloud services contracts still have fundamental structural problems. CIOs, IT sourcing and other IT leaders should use this research to understand and address the risks inherent in contracting for cloud services. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210385&ref=g_rss]]></link>
  	 <pubDate>Wed, 09 Feb 2011</pubDate>
	 <guid>1543314</guid>
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  <category><![CDATA[Contract Development]]></category> 
   			<title><![CDATA[ Overcome the Vendor Management Challenge of Software Maintenance and Support Renewals]]></title>
		<description><![CDATA[ Even organizations with an effective vendor management office and repeatable VM disciplines struggle to manage vendor software maintenance and support because they lack an effective renewals process. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210614&ref=g_rss]]></link>
  	 <pubDate>Mon, 04 Apr 2011</pubDate>
	 <guid>1617315</guid>
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  <category><![CDATA[Contract Development]]></category> 
   			<title><![CDATA[ Outsourcing Advisory: Pricing Options and Trends in BPO]]></title>
		<description><![CDATA[ This research discusses the pros and cons of the most-prevalent pricing models used in business process outsourcing contracts. Buyers of these services should use this insight to determine which pricing models they want to use, as part of constructing a business process services sourcing strategy. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211378&ref=g_rss]]></link>
  	 <pubDate>Thu, 31 Mar 2011</pubDate>
	 <guid>1614416</guid>
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  <category><![CDATA[Sourcing Management]]></category> 
   			<title><![CDATA[ Assessing Your Outsourcing Relationship's Health]]></title>
		<description><![CDATA[ Long-term, strategic relationships with external service providers should periodically be assessed on four key factors. Using a "health check" can improve your understanding of whether your deal is succeeding or failing. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211581&ref=g_rss]]></link>
  	 <pubDate>Fri, 29 Apr 2011</pubDate>
	 <guid>1661321</guid> 
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  <category><![CDATA[Sourcing Management]]></category> 
   			<title><![CDATA[ HP Technology Consulting Emerging as an Integrated Global Practice]]></title>
		<description><![CDATA[ HP hosted a select group of industry analysts on 30 March 2011 to discuss key changes in the company's technology consulting business within HP's Enterprise Business segment. This document updates HP's consulting strategy and what it means for customers and competitors. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212435&ref=g_rss]]></link>
  	 <pubDate>Thu, 28 Apr 2011</pubDate>
	 <guid>1659814</guid> 
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  <category><![CDATA[Sourcing Management]]></category> 
   			<title><![CDATA[ Sourcing Decision Framework: The Business-Aligned Approach to Outsourcing]]></title>
		<description><![CDATA[ This research provides a decision framework that organizations can apply to their sourcing decision making to assure alignment with business goals, expectations and desired outcomes, in both the near term and the long term. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212159&ref=g_rss]]></link>
  	 <pubDate>Thu, 28 Apr 2011</pubDate>
	 <guid>1658815</guid> 
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  <category><![CDATA[Sourcing Management]]></category> 
   			<title><![CDATA[ Best Practices for Choosing, Implementing and Using E-Sourcing Solutions]]></title>
		<description><![CDATA[ E-sourcing solutions deliver strong ROI through measurable cost savings. Maximize your ROI with this collection of best practices for selection, implementation and use. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=209613&ref=g_rss]]></link>
  	 <pubDate>Fri, 07 Jan 2011</pubDate>
	 <guid>1515014</guid> 
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  <category><![CDATA[Sourcing Management]]></category> 
   			<title><![CDATA[ Effective Management and Governance in Global Sourcing, 2010-2011]]></title>
		<description><![CDATA[ Buyers and providers of IT services can use this document to help them manage the global services that external services companies deliver to their organizations. This research forms part of the "Gartner on Outsourcing, 2010-2011" Spotlight. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=209265&ref=g_rss]]></link>
  	 <pubDate>Tue, 04 Jan 2011</pubDate>
	 <guid>1511618</guid> 
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  <category><![CDATA[Sourcing Management]]></category> 
   			<title><![CDATA[ The Evolution of Global Delivery in Outsourcing, 2010-2011]]></title>
		<description><![CDATA[ This research is part of the "Gartner on Outsourcing, 2010-2011" Spotlight. Buyers and providers can use this research to understand the impact that global delivery will continue to have on the IT outsourcing market and delivery models. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=208314&ref=g_rss]]></link>
  	 <pubDate>Tue, 04 Jan 2011</pubDate>
	 <guid>1511719</guid> 
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  <category><![CDATA[Other Outsourcing]]></category> 
   			<title><![CDATA[ Survey Analysis: End-User Trends in Infrastructure Utility Services and Infrastructure as a Service]]></title>
		<description><![CDATA[ This global survey shows increased adoption of infrastructure utility and cloud infrastructure as a service, with more than 200 contracts in place already, and many more expected in the next 12 months. The survey also clarifies the players and low-cost requirements. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212644&ref=g_rss]]></link>
  	 <pubDate>Tue, 10 May 2011</pubDate>
	 <guid>1675214</guid>
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  <category><![CDATA[Other Outsourcing]]></category> 
   			<title><![CDATA[ Understand Capital Budgeting Process and Techniques for Better Cost Optimization, Project Prioritization and ROI]]></title>
		<description><![CDATA[ IT leaders would have a much better chance of getting the required funding for their projects if their proposal is backed by a sound business case and financial justifications that have a clear line of visibility on the ROI and payback period. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212473&ref=g_rss]]></link>
  	 <pubDate>Fri, 06 May 2011</pubDate>
	 <guid>1672119</guid>
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  <category><![CDATA[Other Outsourcing]]></category> 
   			<title><![CDATA[ Outsourcing Security Doesn't Mean Ignoring It]]></title>
		<description><![CDATA[ Maintaining regular communication with the managed security service provider results in more efficient device management, more effective monitoring and a more robust security posture. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211313&ref=g_rss]]></link>
  	 <pubDate>Fri, 01 Apr 2011</pubDate>
	 <guid>1616715</guid>
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  <category><![CDATA[Other Outsourcing]]></category> 
   			<title><![CDATA[ Cloud IaaS: Service and Support Models]]></title>
		<description><![CDATA[ Cloud infrastructure as a service is often self-service, and the customer service portal is a key piece of functionality. Customer support, managed services and professional services are still important to many customers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210094&ref=g_rss]]></link>
  	 <pubDate>Tue, 08 Mar 2011</pubDate>
	 <guid>1577514</guid>
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  <category><![CDATA[Spotlights]]></category> 
   			<title><![CDATA[ Gartner on Outsourcing, 2010-2011]]></title>
		<description><![CDATA[ The seventh annual edition of "Gartner on Outsourcing" looks at the state of outsourcing, including what happened in 2010 and what we expect will happen in 2011. It also offers advice on a range of topics to help buyers and providers make viable outsourcing decisions that support business goals. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=209929&ref=g_rss]]></link>
  	 <pubDate>Mon, 17 Jan 2011</pubDate>
	 <guid>1522523</guid>
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  <category><![CDATA[Spotlights]]></category> 
   			<title><![CDATA[ Gartner's 30 Leading Locations for Offshore Services]]></title>
		<description><![CDATA[ Gartner has selected the top 30 countries for offshore services and rated each one according to 10 criteria. We summarize regional characteristics and list countries that didn't quite make it into the top 30. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172725&ref=g_rss]]></link>
  	 <pubDate>Thu, 19 Nov 2009</pubDate>
	 <guid>1231413</guid>
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  <category><![CDATA[Spotlights]]></category> 
   			<title><![CDATA[ Spotlight on Innovation in IT Services]]></title>
		<description><![CDATA[ Despite the importance of innovation initiatives in IT services, the success of these initiatives are often left to chance. Our research assists initiative leaders and IT services providers in achieving business objectives and increasing stakeholder confidence during their evaluation process. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168099&ref=g_rss]]></link>
  	 <pubDate>Fri, 22 May 2009</pubDate>
	 <guid>990619</guid>
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for ICT in India, 2010]]></title>
		<description><![CDATA[ This report analyzes evolving trends in information and communication technology in India and the degree of current and projected adoption of various technologies by Indian enterprises. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=205574&ref=g_rss]]></link>
  	 <pubDate>Thu, 29 Jul 2010</pubDate>
	 <guid>1413221</guid>
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for IT Outsourcing, 2010]]></title>
		<description><![CDATA[ IT outsourcing has proved to be relatively stable and attractive in the current economic conditions. Organizations should use this Hype Cycle to review their sourcing strategies and gauge the potential variety of offerings to meet changing business needs in long-term management contracts. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=205037&ref=g_rss]]></link>
  	 <pubDate>Fri, 30 Jul 2010</pubDate>
	 <guid>1413519</guid>
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for Consulting and System Integration, 2010]]></title>
		<description><![CDATA[ The 2010 Hype Cycle for Consulting and System Integration reflects a mood of cautiously optimistic growth. The Hype Cycle is designed to help organizations discern the relative maturity and significance of specific services before making partnering, vendor selection or sourcing decisions. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=201630&ref=g_rss]]></link>
  	 <pubDate>Sat, 17 Jul 2010</pubDate>
	 <guid>1406331</guid>
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for Procurement Applications, 2009]]></title>
		<description><![CDATA[ Procurement spans a rich and diverse range of activities. The variety of tools available to enable procurement activities is expanding and maturing at a heightened rate this year, due to the widespread need to cut costs. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169878&ref=g_rss]]></link>
  	 <pubDate>Tue, 28 Jul 2009</pubDate>
	 <guid>1099312</guid>
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for Business Process Outsourcing, 2009]]></title>
		<description><![CDATA[ The BPO market is maturing at an irregular pace. Components such as work-at-home and accounts payable BPO are descending into the Trough of Disillusionment. Other components such as customer analytics, comprehensive CRM BPO and knowledge process outsourcing will mature in five to 10 years. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169135&ref=g_rss]]></link>
  	 <pubDate>Thu, 23 Jul 2009</pubDate>
	 <guid>1090716</guid>
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  <category><![CDATA[Magic Quadrants & MarketScopes]]></category> 
   			<title><![CDATA[ MarketScope for Storage Services, North America, 2010]]></title>
		<description><![CDATA[ Gartner evaluates storage service providers on their innovation, service offerings, execution and other factors. This MarketScope analyzes 10 storage service providers, and it aims to assist clients in identifying and selecting prospective storage service providers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=205421&ref=g_rss]]></link>
  	 <pubDate>Tue, 17 Aug 2010</pubDate>
	 <guid>1422742</guid>  
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  <category><![CDATA[Magic Quadrants & MarketScopes]]></category> 
   			<title><![CDATA[ Magic Quadrant for Pan-European Network Service Providers]]></title>
		<description><![CDATA[ The Pan-European network service provider market remains highly competitive. The growing trend to interconnect networks means reach is gradually diminishing as a differentiator, and service portfolio and quality are increasing in importance. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210276&ref=g_rss]]></link>
  	 <pubDate>Thu, 31 Mar 2011</pubDate>
	 <guid>1614120</guid>  
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  <category><![CDATA[Magic Quadrants & MarketScopes]]></category> 
   			<title><![CDATA[ Magic Quadrant for Help Desk Outsourcing, North America]]></title>
		<description><![CDATA[ The Gartner 2011 Magic Quadrant for North American help desk outsourcing services examines 21 service providers. Use this Magic Quadrant to help identify and evaluate the right potential providers to support your help desk outsourcing needs. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210944&ref=g_rss]]></link>
  	 <pubDate>Tue, 29 Mar 2011</pubDate>
	 <guid>1608014</guid>  
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  <category><![CDATA[Magic Quadrants & MarketScopes]]></category> 
   			<title><![CDATA[ MarketScope for Global Enterprise Governance, Risk Management and Compliance Consulting Services]]></title>
		<description><![CDATA[ This MarketScope assesses the enterprise governance, risk management and compliance consulting capabilities of six global consulting firms. The firms demonstrated varying capabilities to deliver integrated enterprise services versus tactical point consulting. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210154&ref=g_rss]]></link>
  	 <pubDate>Wed, 16 Mar 2011</pubDate>
	 <guid>1592515</guid>  
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  <category><![CDATA[Magic Quadrants & MarketScopes]]></category> 
   			<title><![CDATA[ MarketScope for Monolithic Frame-Based Disk Arrays]]></title>
		<description><![CDATA[ New and upgraded products from Hitachi/Hitachi Data Systems and IBM provide new features that will maintain healthy competition in this market. However, only four products from five vendors remain, and customer choice has been reduced due to Oracle-Sun Microsystems' exit from this market segment. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=209412&ref=g_rss]]></link>
  	 <pubDate>Wed, 16 Mar 2011</pubDate>
	 <guid>1591014</guid>  
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  <category><![CDATA[Magic Quadrants & MarketScopes]]></category> 
   			<title><![CDATA[ Magic Quadrant for Cloud Infrastructure as a Service and Web Hosting]]></title>
		<description><![CDATA[ Cloud infrastructure as a service has evolved primarily from the Web hosting market, but the cloud has created new opportunities for cost savings and business agility. The market is immature, the services are all unique and evolving rapidly, and vendors must be chosen with care. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=209074&ref=g_rss]]></link>
  	 <pubDate>Wed, 22 Dec 2010</pubDate>
	 <guid>1505614</guid>  
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  <category><![CDATA[Magic Quadrants & MarketScopes]]></category> 
   			<title><![CDATA[ MarketScope for Enterprise Instant Messaging and Presence]]></title>
		<description><![CDATA[ Enterprise instant messaging and presence is an integral part of a unified communications and collaboration offering. Controlling the presence engine is a competitive advantage for UCC vendors. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=201523&ref=g_rss]]></link>
  	 <pubDate>Fri, 08 Oct 2010</pubDate>
	 <guid>1448115</guid>  
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  <category><![CDATA[Magic Quadrants & MarketScopes]]></category> 
   			<title><![CDATA[ MarketScope for Managed Security Services in Europe]]></title>
		<description><![CDATA[ The market for managed security services in Europe is mature and evolves only slowly. IT infrastructure and communications service providers dominate, security specialists fill a niche, and growth continues. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206878&ref=g_rss]]></link>
  	 <pubDate>Thu, 30 Sep 2010</pubDate>
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  <category><![CDATA[Magic Quadrants & MarketScopes]]></category> 
   			<title><![CDATA[ Magic Quadrant for Managed Print Services, Worldwide]]></title>
		<description><![CDATA[ Managed print services are a cost-effective alternative to the traditional purchase and leasing arrangements under which organizations acquire their office printers and multifunctional devices. Buyers must understand who sells MPS and how the services compare with one another. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206095&ref=g_rss]]></link>
  	 <pubDate>Wed, 22 Sep 2010</pubDate>
	 <guid>1439213</guid>  
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Cool Vendors in Procurement and Sourcing Technology, 2011]]></title>
		<description><![CDATA[ Innovation is alive and well in the procurement and souring technology market, as evidenced by this year's Cool Vendors, Coupa, K2 Sourcing and Meperia. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211077&ref=g_rss]]></link>
  	 <pubDate>Mon, 11 Apr 2011</pubDate>
	 <guid>1628414</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Vendor Rating: Cisco]]></title>
		<description><![CDATA[ Gartner gives Cisco a Positive rating as the company expands core businesses and explores new opportunities in technology market transitions. To sustain growth and margins, Cisco needs to advance its many initiatives in 2011, especially video. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210338&ref=g_rss]]></link>
  	 <pubDate>Thu, 24 Feb 2011</pubDate>
	 <guid>1560615</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Cool Vendors in Infrastructure Services, 2010]]></title>
		<description><![CDATA[ Industrialization of infrastructure services evolves under the influence of key forces, such as virtualization and global delivery. Companies evaluating the use of these services will face a crowded market, where new and existing players compete aggressively in promoting their innovative offerings. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=174993&ref=g_rss]]></link>
  	 <pubDate>Tue, 06 Apr 2010</pubDate>
	 <guid>1336140</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Vendor Rating: Accenture]]></title>
		<description><![CDATA[ Accenture has weathered the economic downturn, but continues to face significant internal and external hurdles. Service buyers can use Gartner's assessment of Accenture to support buying decisions. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=174778&ref=g_rss]]></link>
  	 <pubDate>Fri, 26 Mar 2010</pubDate>
	 <guid>1330224</guid>
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  <category>Spotlights</category>
   			<title><![CDATA[ Implications to Rimini Street Customers From SAP/TomorrowNow Jury Award to Oracle]]></title>
		<description><![CDATA[ Oracle won a $1.3 billion jury award in November 2010 from its lawsuit against SAP/TomorrowNow (the award is being contested by SAP). What are the possible implications for Oracle and SAP customers using or considering Rimini Street or other third-party application support options? ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211502&ref=g_rss]]></link>
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<category>Events</category>
 			<title><![CDATA[ Symposium/ITxpo Worldwide]]></title> 
  	
										<link><![CDATA[http://www.gartner.com/2_events/symposium/worldwide.html]]></link>
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