<![CDATA[ Gartner: Outsourcing ]]> en-us <![CDATA[ Infosys to Enter Life Insurance BPO Market With McCamish Buy]]> Tue, 17 Nov 2009 1230113 <![CDATA[ Oracle's Proactive Support Success Relies on Customer Adoption]]> Wed, 21 Oct 2009 1212313 <![CDATA[ Cognizant/UBS 'Captive' Deal to Boost Mainland Europe Offshoring]]> Tue, 20 Oct 2009 1211313 <![CDATA[ Gartner's 30 Leading Locations for Offshore Services]]> Thu, 19 Nov 2009 1231413 <![CDATA[ Negotiating a Price Escalation Clause or Price Cap in a Software Contract]]> Tue, 17 Nov 2009 1229541 <![CDATA[ Strategic Vendor Management When the Vendor Is an Internal Business Customer]]> Fri, 13 Nov 2009 1226813 <![CDATA[ Distinguishing Features of Generic Vendor Management From Strategic Vendor Management]]> Fri, 13 Nov 2009 1224671 <![CDATA[ Mitigating Currency Risk in Offshore Outsourcing: Prevent Currency Fluctuations From Impacting Cost Savings or Profit Margins]]> Tue, 10 Nov 2009 1224622 <![CDATA[ Case Study: Fujitsu Helps U.K. Post Office Deploy a 'Lean IT' Approach to Cut Costs and Improve Help Desk Service Delivery]]> Tue, 10 Nov 2009 1224913 <![CDATA[ Highlights From the Sourcing and Vendor Relationships Track at Symposium/ITxpo]]> Fri, 06 Nov 2009 1221941 <![CDATA[ Negotiating Considerations for Contracting With Smaller Software Vendors]]> Fri, 06 Nov 2009 1223213 <![CDATA[ Two Indispensable Provisions to Protect Your Software Investment Over Time]]> Thu, 05 Nov 2009 1222617 <![CDATA[ BMC Adds Another IT Service DM Vendor to Its Portfolio]]> Wed, 04 Nov 2009 1219760 <![CDATA[ Utility Hosting Is Becoming a Viable Option in Asia/Pacific]]> Wed, 04 Nov 2009 1220713 <![CDATA[ Verifying Compliance With Microsoft]]> Wed, 04 Nov 2009 1221313 <![CDATA[ Software Licensing Cost Can Spiral When Doing a Server Consolidation]]> Mon, 02 Nov 2009 1219223 <![CDATA[ Analysis of China as an Offshore Services Location]]> Wed, 28 Oct 2009 1216642 <![CDATA[ Virtualization Consulting Service Providers: Profiles]]> Tue, 27 Oct 2009 1215946 <![CDATA[ Findings: Clients May Be in for a Nasty Surprise Given Downward Trending in the Consumer Price Index]]> Tue, 27 Oct 2009 1215934 <![CDATA[ Analysis of the Philippines as an Offshore Services Location]]> Mon, 26 Oct 2009 1215923 <![CDATA[ Managed Print Services Vendor Selection Criteria]]> Fri, 23 Oct 2009 1215414 <![CDATA[ Analysis of Indonesia as an Offshore Services Location]]> Fri, 23 Oct 2009 1214813 <![CDATA[ Reduce the Risk of Noncompliance in Case of Software Audits]]> Wed, 21 Oct 2009 1210546 <![CDATA[ Outsourcing Lessons Learned: Negotiate for Cost Improvement and Service Enhancement]]> Tue, 20 Oct 2009 1210521 <![CDATA[ Analysis of Mexico as an Offshore Services Location]]> Fri, 16 Oct 2009 1209319 <![CDATA[ Evaluating IBM, Microsoft, Oracle and SAP's SaaS Strategies]]> Thu, 15 Oct 2009 1207035 <![CDATA[ A Successful Outsourcing Strategy Requires a Clear View of Future Market Disruption]]> Wed, 14 Oct 2009 1206913 <![CDATA[ Analysis of Hungary as an Offshore Services Location]]> Wed, 14 Oct 2009 1207016 <![CDATA[ Analysis of Russia as an Offshore Services Location]]> Tue, 13 Oct 2009 1204744 <![CDATA[ Analysis of Vietnam as an Offshore Services Location]]> Tue, 13 Oct 2009 1204742 <![CDATA[ Analysis of Morocco as an Offshore Location]]> Tue, 13 Oct 2009 1204728 <![CDATA[ Analysis of South Africa as an Offshore Services Location]]> Tue, 13 Oct 2009 1206314 <![CDATA[ Analysis of Romania as an Offshore Services Location]]> Mon, 12 Oct 2009 1204513 <![CDATA[ Analysis of Poland as an Offshore Services Location]]> Mon, 12 Oct 2009 1204815 <![CDATA[ Market Overview: Virtualization Consulting Service Providers]]> Mon, 12 Oct 2009 1204715 <![CDATA[ Analysis of Spain as an Offshore Services Location]]> Mon, 12 Oct 2009 1204818 <![CDATA[ Analysis of Thailand as an Offshore Location]]> Fri, 09 Oct 2009 1203913 <![CDATA[ Outsourcing Lessons Learned: Establish Demand Management Discipline to Optimize Sourcing Performance]]> Fri, 09 Oct 2009 1204020 <![CDATA[ Analysis of India as an Offshore Services Location]]> Thu, 08 Oct 2009 1203213 <![CDATA[ Analysis of Singapore as an Offshore Services Location]]> Fri, 09 Oct 2009 1204016 <![CDATA[ Mitigate Risk and Optimize Value in SAP Enterprise Agreements]]> Fri, 09 Oct 2009 1204316 <![CDATA[ IP VPN Service Portals: The Network Service Visibility You Always Dreamed About]]> Wed, 07 Oct 2009 1201915 <![CDATA[ A Successful Outsourcing Strategy Requires a Clear View of Future Market Disruption]]> Wed, 14 Oct 2009 1206913 <![CDATA[ Outsourcing Lessons Learned: Establish Demand Management Discipline to Optimize Sourcing Performance]]> Fri, 09 Oct 2009 1204020 <![CDATA[ Guidelines for Understanding and Formulating Decision Frameworks for Shared-Service Centers]]> Thu, 01 Oct 2009 1194513 <![CDATA[ A Guide to Sourcing MPLS-Based WAN Services in Asia/Pacific]]> Wed, 19 Aug 2009 1139014 <![CDATA[ Alternative Delivery and Acquisition Models: Questions Our Clients Are Asking]]> Fri, 31 Jul 2009 1108912 <![CDATA[ Sourcing Strategy: Deciding Between Outsourcing or Insourcing Business Process Shared Services]]> Wed, 01 Jul 2009 1055212 <![CDATA[ CEO Advisory: Recession Impulse Outsourcing Could Damage Your Business]]> Mon, 06 Jul 2009 1058512 <![CDATA[ Gartner's 30 Leading Locations for Offshore Services]]> Thu, 19 Nov 2009 1231413 <![CDATA[ Strategic Vendor Management When the Vendor Is an Internal Business Customer]]> Fri, 13 Nov 2009 1226813 <![CDATA[ Distinguishing Features of Generic Vendor Management From Strategic Vendor Management]]> Fri, 13 Nov 2009 1224671 <![CDATA[ Highlights From the Sourcing and Vendor Relationships Track at Symposium/ITxpo]]> Fri, 06 Nov 2009 1221941 <![CDATA[ BMC Adds Another IT Service DM Vendor to Its Portfolio]]> Wed, 04 Nov 2009 1219760 <![CDATA[ Verifying Compliance With Microsoft]]> Wed, 04 Nov 2009 1221313 <![CDATA[ Market Overview: Virtualization Consulting Service Providers]]> Mon, 12 Oct 2009 1204715 <![CDATA[ Assess and Manage Vendor Risks to Protect Your Business]]> Fri, 11 Sep 2009 1177213 <![CDATA[ IBM Widens the Aperture on its Open Infrastructure Offering]]> Tue, 01 Sep 2009 1159312 <![CDATA[ Bill Rates for Enterprise Application Service Consultants, Asia/Pacific]]> Fri, 28 Aug 2009 1154313 <![CDATA[ The Gartner CRM Consulting and System Integration Service Provider Directory, Asia/Pacific]]> Thu, 27 Aug 2009 1152612 <![CDATA[ How to Evaluate Your Vendors' Application Infrastructure Strategy]]> Mon, 01 Jun 2009 1000612 <![CDATA[ Vendor Focus for IBM 2009: Smarter Planet Initiative]]> Thu, 28 May 2009 996512 <![CDATA[ Monitoring Providers' Actions to Increase Flexibility and Avoid Bankruptcy]]> Fri, 15 May 2009 980934 <![CDATA[ How to Evaluate a Vendor's SaaS Strategy]]> Fri, 15 May 2009 980931 <![CDATA[ Findings: Be Aware of Oracle's Trial-Product Policy]]> Fri, 15 May 2009 982312 <![CDATA[ Negotiating Considerations for Contracting With Smaller Software Vendors]]> Fri, 06 Nov 2009 1223213 <![CDATA[ Software Licensing Cost Can Spiral When Doing a Server Consolidation]]> Mon, 02 Nov 2009 1219223 <![CDATA[ Outsourcing Lessons Learned: Negotiate for Cost Improvement and Service Enhancement]]> Tue, 20 Oct 2009 1210521 <![CDATA[ Mitigate Risk and Optimize Value in SAP Enterprise Agreements]]> Fri, 09 Oct 2009 1204316 <![CDATA[ Understanding Microsoft Business Productivity Online Suite Pricing]]> Thu, 01 Oct 2009 1189381 <![CDATA[ Vendor Managers Must Understand Outsourcing Contract Schedules to Effectively Manage the Deal]]> Mon, 31 Aug 2009 1157112 <![CDATA[ Deciphering IT Service Desk Licensing, Pricing and Packaging]]> Mon, 14 Sep 2009 1178818 <![CDATA[ Business Process Outsourcing Vendor Consolidations: Is Your Contract at Risk?]]> Thu, 27 Aug 2009 1153312 <![CDATA[ Infrastructure Utility for SAP: Comparing Contract Terms and Service Levels]]> Wed, 19 Aug 2009 1140512 <![CDATA[ Q&A: Renegotiating Outsourcing Contracts in Tough Economic Times]]> Wed, 19 Aug 2009 1140317 <![CDATA[ Two Indispensable Provisions to Protect Your Software Investment Over Time]]> Thu, 05 Nov 2009 1222617 <![CDATA[ Defining the Vendor Management Office]]> Mon, 28 Sep 2009 1190513 <![CDATA[ Gartner's Simple Vendor Risk Management Framework]]> Thu, 10 Sep 2009 1175014 <![CDATA[ Cloud-Enabled Outsourcing: New Ideas for Effective Governance and Management]]> Mon, 31 Aug 2009 1155712 <![CDATA[ Q&A: Bridging Cultural Differences in Offshore Vendor Management]]> Fri, 31 Jul 2009 1106815 <![CDATA[ Help Desk Outsourcing in Europe: Price Decreases and Productivity Increases]]> Tue, 18 Aug 2009 1138212 <![CDATA[ Q&A: Best Practices for Vendor Management]]> Thu, 28 May 2009 995926 <![CDATA[ How to Balance Outsourcing Excellence, Innovation and Cost]]> Wed, 10 Jun 2009 1013319 <![CDATA[ Mitigating Currency Risk in Offshore Outsourcing: Prevent Currency Fluctuations From Impacting Cost Savings or Profit Margins]]> Tue, 10 Nov 2009 1224622 <![CDATA[ Outsourcing Lessons Learned: Engage in Shorter Deal Terms]]> Thu, 10 Sep 2009 1174722 <![CDATA[ Advantages and Disadvantages of Storage Insourcing vs. Outsourcing]]> Wed, 30 Sep 2009 1193713 <![CDATA[ Wipro and Thames Water Build a Successful Long-Term Relationship]]> Thu, 01 Oct 2009 1194113 <![CDATA[ Successful Software Escrow Requires Planning and Negotiation]]> Mon, 14 Sep 2009 1178715 <![CDATA[ Do You Have the Right IT Service Desk Staffing Ratio?]]> Wed, 19 Aug 2009 1138913 <![CDATA[ Define Operating-Level Agreements to Enhance Performance When Outsourcing]]> Mon, 10 Aug 2009 1121612 <![CDATA[ Q&A: Achieving Operational Success in Offshore Vendor Management]]> Mon, 10 Aug 2009 1122512 <![CDATA[ Q&A: Bridging Cultural Differences in Offshore Vendor Management]]> Fri, 31 Jul 2009 1106815 <![CDATA[ How to Ensure Security and Business Continuity in Offshore Infrastructure Outsourcing]]> Wed, 29 Jul 2009 1102412 <![CDATA[ Sourcing MPLS Services in Australia, Provider Evaluation, 2009]]> Tue, 21 Jul 2009 1085212 <![CDATA[ Childhood Ends: The Signs Are Clearer]]> Sun, 05 Jul 2009 1057712 <![CDATA[ Case Study: Cloud Provider Achieves Ten Times Lower Total Cost of Ownership Over FCoE With Input/Output Virtualization]]> Fri, 15 May 2009 981312 <![CDATA[ Spotlight on Innovation in IT Services]]> Fri, 22 May 2009 990619 <![CDATA[ Spotlight: Optimize IT Asset Management and Procurement Costs]]> Fri, 10 Apr 2009 934717 <![CDATA[ IT Outsourcing Success: Stop the Most Common Mistakes in Provider Selection and Contracting]]> Wed, 30 Jul 2008 734622 <![CDATA[ Mastering Multisourcing]]> Wed, 28 May 2008 680709 <![CDATA[ Hype Cycle for Procurement Applications, 2009]]> Tue, 28 Jul 2009 1099312 <![CDATA[ Hype Cycle for Consulting and System Integration, 2009]]> Mon, 27 Jul 2009 1096212 <![CDATA[ Hype Cycle for Business Process Outsourcing, 2009]]> Thu, 23 Jul 2009 1090716 <![CDATA[ Hype Cycle for ICT in India, 2009]]> Thu, 23 Jul 2009 1090812 <![CDATA[ Hype Cycle for IT Outsourcing, 2009]]> Tue, 21 Jul 2009 1085113 <![CDATA[ Hype Cycle for Human Capital Management Software, 2008]]> Wed, 09 Jul 2008 717808 <![CDATA[ Magic Quadrant for Oracle Outsourcing, North America]]> Tue, 10 Nov 2009 1225213 <![CDATA[ Magic Quadrant for SAP Outsourcing, North America]]> Tue, 10 Nov 2009 1223842 <![CDATA[ MarketScope for Business Operations Improvement Consulting Services, Worldwide]]> Wed, 28 Oct 2009 1216652 <![CDATA[ MarketScope for Managed Security Services in Europe]]> Mon, 28 Sep 2009 1190816 <![CDATA[ MarketScope for Managed Security Services in Asia/Pacific]]> Thu, 24 Sep 2009 1188418 <![CDATA[ MarketScope for Storage Services, North America, 2009]]> Mon, 24 Aug 2009 1145516 <![CDATA[ Magic Quadrant for Managed Print Services Worldwide]]> Fri, 21 Aug 2009 1144812 <![CDATA[ MarketScope for SOA C&SI Services, North America, 2009]]> Fri, 31 Jul 2009 1108813 <![CDATA[ MarketScope for Telecom Expense Management]]> Mon, 22 Jun 2009 1032315 <![CDATA[ Magic Quadrant for Desktop Outsourcing, Western Europe]]> Mon, 18 May 2009 983712 <![CDATA[ Magic Quadrant for Help Desk Outsourcing, Western Europe]]> Mon, 18 May 2009 983713 <![CDATA[ Magic Quadrant for Help Desk Outsourcing, North America]]> Wed, 04 Mar 2009 906527 <![CDATA[ Magic Quadrant for Desktop Outsourcing Services, North America]]> Tue, 03 Mar 2009 904753 <![CDATA[ Magic Quadrant for Data Center Outsourcing Services, Western Europe]]> Fri, 27 Feb 2009 903313 <![CDATA[ Vendor Focus for Microsoft: Licensing, Channel and Customer Support]]> Mon, 03 Aug 2009 1109819 <![CDATA[ Vendor Rating: Microsoft]]> Mon, 03 Aug 2009 1110612 <![CDATA[ Vendor Rating: Hitachi]]> Fri, 31 Jul 2009 1107412 <![CDATA[ Vendor Rating Update: Capgemini Group]]> Wed, 13 May 2009 977112 <![CDATA[ Vendor Rating: HP]]> Thu, 09 Apr 2009 934312 Spotlights <![CDATA[ MarketScope for Business Operations Improvement Consulting Services, Worldwide]]> Events <![CDATA[ Symposium/ITxpo Worlwide]]>