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		<title><![CDATA[ Gartner: Insurance ]]></title> 
		<link><![CDATA[ http://www.gartner.com/it/products/research/asset_129543_2395.jsp ]]></link> 
		<description><![CDATA[ The insurance industry faces massive technology transformation to support new business processes and respond to escalating customer requirements and regulatory pressures. Gartner's insurance research provides the actionable, in-context analysis and bottom-line guidance necessary to meet these challenges. ]]></description> 
		<language>en-us</language> 
		<category><![CDATA[ Focus Area RSS Feed ]]></category> 
	
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					<category><![CDATA[News Analysis]]></category> 
	 							<title><![CDATA[ Ebix Buys E-Z Data to Strengthen U.S. Life Agent Support]]></title>
		<description><![CDATA[ The purchase of E-Z Data expands Ebix's offering to independent life insurance agents. It expands Ebix's functionality by creating a platform for improved integration, and it also offers cross-selling opportunities. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171756&ref=g_rss]]></link>
  					<pubDate>Mon, 05 Oct 2009</pubDate>
					<guid>1198913</guid>
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					<category><![CDATA[News Analysis]]></category> 
	 							<title><![CDATA[ U.S. Healthcare Reform Bill Would Require Insurers to Modify IT]]></title>
		<description><![CDATA[ A U.S. Senate healthcare reform proposal would create Web-based insurance exchanges to promote universal coverage. Healthcare insurers must begin to act now to make necessary IT and business operation changes. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171600&ref=g_rss]]></link>
  					<pubDate>Mon, 28 Sep 2009</pubDate>
					<guid>1191115</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ The New Normal: How the Aftermath of the Financial Crisis Affects P&C and Life Insurers]]></title>
		<description><![CDATA[ The continued global economic malaise will affect the fundamental business model of insurers, with regulation as the catalyst for change. Property and casualty and life insurers around the globe can't simply go back to normal and will need to embrace transformational changes to stay competitive. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172014&ref=g_rss]]></link>
  	 <pubDate>Wed, 04 Nov 2009</pubDate>
	 <guid>1219727</guid>  
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Care Management Vendor Update: New Entrants, New Products, New Hope]]></title>
		<description><![CDATA[ Emerging vendors with their newly architected products and eager health insurers have defined the care management market's dynamics for the past couple of years. While many implementations have struggled, there is hope for successful deployments as the vendor market and products mature. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171948&ref=g_rss]]></link>
  	 <pubDate>Tue, 03 Nov 2009</pubDate>
	 <guid>1219715</guid>  
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Essential Characteristics of Electronic Application Solutions for Life Insurance]]></title>
		<description><![CDATA[ North American life insurers deploying electronic applications for their agents should understand the trends, workflow complexity and misconceptions of electronic application deployments to ensure successful ones. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172161&ref=g_rss]]></link>
  	 <pubDate>Mon, 02 Nov 2009</pubDate>
	 <guid>1217808</guid>  
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Dell, HP and Xerox Aim to Play in the Evolving Healthcare Insurance Market]]></title>
		<description><![CDATA[ Dell's and Xerox's pending acquisitions of firms with healthcare service business positions them, along with HP, to expand their healthcare insurance business process outsourcing (BPO) offerings and alter the North American healthcare insurance BPO landscape. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171791&ref=g_rss]]></link>
  	 <pubDate>Wed, 14 Oct 2009</pubDate>
	 <guid>1207014</guid>  
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ U.S. Healthcare Insurance CIOs Need a Framework to Communicate on Emerging Policy, Technology Issues]]></title>
		<description><![CDATA[ CIOs at U.S. healthcare insurers must increasingly communicate with key stakeholders about how they are managing new challenges, such as healthcare reform and ICD-10, and entering new markets. This requires a communication framework for development and measurement of their messages. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170746&ref=g_rss]]></link>
  	 <pubDate>Wed, 14 Oct 2009</pubDate>
	 <guid>1206813</guid>  
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ What U.S. Financial Service IT Leaders Must Understand About the Fiduciary Standard]]></title>
		<description><![CDATA[ U.S. financial regulatory reform will likely bring about a fiduciary standard for retail investment services. We examine the implications of this change for business and IT leaders in financial firms and insurance companies. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171425&ref=g_rss]]></link>
  	 <pubDate>Tue, 06 Oct 2009</pubDate>
	 <guid>1200713</guid>  
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ SOA Requires New IT Skills and Organizations for Insurers]]></title>
		<description><![CDATA[ Many IT departments at insurers and reinsurers are unable to meet the challenges of service-oriented architecture or to fully exploit its benefits. Industrializing delivery capabilities and adapting employee skill sets are essential to increasing the effectiveness of IT organizations. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170646&ref=g_rss]]></link>
  	 <pubDate>Wed, 30 Sep 2009</pubDate>
	 <guid>1193613</guid>  
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ IT Professional Services Providers to Financial Services Firms in Germany: A Heterogeneous Market]]></title>
		<description><![CDATA[ FSPs in Germany can select from a wide set of providers for IT professional services. Most suppliers have avoided focusing on dedicated subsegments of the market. Business process outsourcing and innovative pricing models are rather the exception than the rule in this heterogeneous market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170874&ref=g_rss]]></link>
  	 <pubDate>Tue, 29 Sep 2009</pubDate>
	 <guid>1192415</guid>  
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ International Collaboration of Regulators Will Impact Financial Services Providers]]></title>
		<description><![CDATA[ Financial services regulators worldwide are looking at closer collaboration after the financial crisis. Banks and insurers need to be prepared for new compliance requirements, and for a more-international approach for their risk management frameworks. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171031&ref=g_rss]]></link>
  	 <pubDate>Tue, 29 Sep 2009</pubDate>
	 <guid>1189347</guid>  
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ How Life Insurers Should Deploy Branded Social Networks for Their Stakeholders]]></title>
		<description><![CDATA[ While a few life insurers experiment with social networks, they are finding that reporting, sales compliance and customization requirements demand social networking software solutions that can accommodate insurer needs. Gartner describes several key factors insurers need to understand for success. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170936&ref=g_rss]]></link>
  	 <pubDate>Mon, 28 Sep 2009</pubDate>
	 <guid>1191118</guid>  
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  <category><![CDATA[Front Office]]></category> 
   			<title><![CDATA[ The Demise of Desktop Software for U.S. Life Insurance Agents Is Near]]></title>
		<description><![CDATA[ U.S. life insurance companies should consider moving away from desktop software for their agents by requiring them to access functionality across the Web. Insurers should create viable workflow and service alternatives for agents in cases where the Web is unavailable. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171106&ref=g_rss]]></link>
  	  <pubDate>Mon, 28 Sep 2009</pubDate>
	 <guid>1191116</guid>   
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  <category><![CDATA[Front Office]]></category> 
   			<title><![CDATA[ Financial Services Companies on Twitter: Between Playground and Customer Service Channel]]></title>
		<description><![CDATA[ The continued growth of Twitter adoption globally is also noticed by financial services companies. But there is only a small group of technology-aggressive adopters among the largest institutions that are exploring the possibilities (marketing, sales and service) of this microblogging platform. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170732&ref=g_rss]]></link>
  	  <pubDate>Tue, 08 Sep 2009</pubDate>
	 <guid>1168912</guid>   
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  <category><![CDATA[Front Office]]></category> 
   			<title><![CDATA[ Health and Wellness Market Is Exploding With Vendors and New Capabilities]]></title>
		<description><![CDATA[ Gartner's fourth-quarter 2008 survey revealed that U.S. health insurers have allocated millions of dollars for health and wellness investments in 2009. The health and wellness vendor market is responding with a variety of products, services and enhanced Web-based capabilities. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169394&ref=g_rss]]></link>
  	  <pubDate>Tue, 04 Aug 2009</pubDate>
	 <guid>1112215</guid>   
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  <category><![CDATA[Front Office]]></category> 
   			<title><![CDATA[ Healthcare Insurers Must Act to Make Their Member Portals Competitive]]></title>
		<description><![CDATA[ U.S. healthcare insurers anticipated that their member Web portals would become key communication interfaces for their members. With adoption far less than anticipated levels, healthcare insurers need to reinvigorate their member portal strategies to create compelling user experiences. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168888&ref=g_rss]]></link>
  	  <pubDate>Thu, 02 Jul 2009</pubDate>
	 <guid>1056412</guid>   
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  <category><![CDATA[Front Office]]></category> 
   			<title><![CDATA[ Consumers Prefer Non-Healthcare-Insurer Web Sites When Performing Health-Related Activities]]></title>
		<description><![CDATA[ Although consumers prefer using non-health-insurer Web sites to meet their health information needs, insurers continue to invest in their Web sites. Insurers must realize that no single communications channel is most effective for communicating with consumers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169005&ref=g_rss]]></link>
  	  <pubDate>Sun, 28 Jun 2009</pubDate>
	 <guid>1047112</guid>   
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  <category><![CDATA[Front Office]]></category> 
   			<title><![CDATA[ Health Insurers Must Manage the Multichannel Customer]]></title>
		<description><![CDATA[ Most health insurers offer a wide choice of channels to conduct transactions, obtain information and buy products. However, the inability to manage the multichannel customer will directly affect the organization's brand, reputation, customer retention, revenue and customer loyalty. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168320&ref=g_rss]]></link>
  	  <pubDate>Fri, 05 Jun 2009</pubDate>
	 <guid>1007913</guid>   
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  <category><![CDATA[Front Office]]></category> 
   			<title><![CDATA[ The Growing Need to Improve Customer Communications in Insurance]]></title>
		<description><![CDATA[ Insurers are increasingly looking to deploy new solutions for customer communications management. Use of these solutions will help companies cut costs short term, plus secure customer relationships and drive improved cross-sell opportunities long term. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=166774&ref=g_rss]]></link>
  	  <pubDate>Mon, 30 Mar 2009</pubDate>
	 <guid>923844</guid>   
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  <category><![CDATA[Front Office]]></category> 
   			<title><![CDATA[ Amica Transforms Its Claims Department to Continue to Deliver Superior Customer Service]]></title>
		<description><![CDATA[ Amica transformed its claims department through the use of technology and business process improvement. It improved staff effectiveness and service by replacing its legacy claims application and adding a content management system to achieve its goal of having a paperless claims department. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=164932&ref=g_rss]]></link>
  	  <pubDate>Mon, 26 Jan 2009</pubDate>
	 <guid>865320</guid>   
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  <category><![CDATA[Front Office]]></category> 
   			<title><![CDATA[ Real-Time Claims Adjudication Is Neither Real nor Adjudication]]></title>
		<description><![CDATA[ Achieving RTCA is about more than just changing technology and business processes for U.S. health insurers. It requires realigning stakeholders' expectations. Managing these expectations is a challenge that must be met for health insurers to achieve true RTCA. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=164192&ref=g_rss]]></link>
  	  <pubDate>Tue, 23 Dec 2008</pubDate>
	 <guid>846017</guid>   
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  <category><![CDATA[Front Office]]></category> 
   			<title><![CDATA[ The Transformation of Marketing, Sales and Service for Healthcare Insurers]]></title>
		<description><![CDATA[ Achieving business growth in a highly competitive market requires healthcare insurers to transform the front office and focus efforts on more-efficient automated marketing, sales and customer service processes. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=163129&ref=g_rss]]></link>
  	  <pubDate>Fri, 05 Dec 2008</pubDate>
	 <guid>830614</guid>   
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      <item>       
  <category><![CDATA[Back Office]]></category> 
   			<title><![CDATA[ The New Normal: How the Aftermath of the Financial Crisis Affects P&C and Life Insurers]]></title>
		<description><![CDATA[ The continued global economic malaise will affect the fundamental business model of insurers, with regulation as the catalyst for change. Property and casualty and life insurers around the globe can't simply go back to normal and will need to embrace transformational changes to stay competitive. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172014&ref=g_rss]]></link>
  	 <pubDate>Wed, 04 Nov 2009</pubDate>
	 <guid>1219727</guid>
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    <item>       
  <category><![CDATA[Back Office]]></category> 
   			<title><![CDATA[ Essential Characteristics of Electronic Application Solutions for Life Insurance]]></title>
		<description><![CDATA[ North American life insurers deploying electronic applications for their agents should understand the trends, workflow complexity and misconceptions of electronic application deployments to ensure successful ones. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172161&ref=g_rss]]></link>
  	 <pubDate>Mon, 02 Nov 2009</pubDate>
	 <guid>1217808</guid>
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  <category><![CDATA[Back Office]]></category> 
   			<title><![CDATA[ Dell, HP and Xerox Aim to Play in the Evolving Healthcare Insurance Market]]></title>
		<description><![CDATA[ Dell's and Xerox's pending acquisitions of firms with healthcare service business positions them, along with HP, to expand their healthcare insurance business process outsourcing (BPO) offerings and alter the North American healthcare insurance BPO landscape. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171791&ref=g_rss]]></link>
  	 <pubDate>Wed, 14 Oct 2009</pubDate>
	 <guid>1207014</guid>
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  <category><![CDATA[Back Office]]></category> 
   			<title><![CDATA[ U.S. Healthcare Insurance CIOs Need a Framework to Communicate on Emerging Policy, Technology Issues]]></title>
		<description><![CDATA[ CIOs at U.S. healthcare insurers must increasingly communicate with key stakeholders about how they are managing new challenges, such as healthcare reform and ICD-10, and entering new markets. This requires a communication framework for development and measurement of their messages. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170746&ref=g_rss]]></link>
  	 <pubDate>Wed, 14 Oct 2009</pubDate>
	 <guid>1206813</guid>
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  <category><![CDATA[Back Office]]></category> 
   			<title><![CDATA[ SOA Requires New IT Skills and Organizations for Insurers]]></title>
		<description><![CDATA[ Many IT departments at insurers and reinsurers are unable to meet the challenges of service-oriented architecture or to fully exploit its benefits. Industrializing delivery capabilities and adapting employee skill sets are essential to increasing the effectiveness of IT organizations. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170646&ref=g_rss]]></link>
  	 <pubDate>Wed, 30 Sep 2009</pubDate>
	 <guid>1193613</guid>
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   			<title><![CDATA[ Camilion's Authority Suite Targets U.S. Midtier P&C Insurers]]></title>
		<description><![CDATA[ With the release of version 4.0.1 of its policy management solution, Camilion Solutions' Authority Suite is emerging as a credible "rules and tools" solution for U.S. property and casualty insurers. It is also a competitor to more-established vendors of that type. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171209&ref=g_rss]]></link>
  	 <pubDate>Wed, 30 Sep 2009</pubDate>
	 <guid>1189379</guid>
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  <category><![CDATA[Back Office]]></category> 
   			<title><![CDATA[ How Life Insurers Should Deploy Branded Social Networks for Their Stakeholders]]></title>
		<description><![CDATA[ While a few life insurers experiment with social networks, they are finding that reporting, sales compliance and customization requirements demand social networking software solutions that can accommodate insurer needs. Gartner describes several key factors insurers need to understand for success. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170936&ref=g_rss]]></link>
  	 <pubDate>Mon, 28 Sep 2009</pubDate>
	 <guid>1191118</guid>
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  <category><![CDATA[Back Office]]></category> 
   			<title><![CDATA[ Mergers and Acquisitions Create Opportunities and Threats for Insurance IT Departments]]></title>
		<description><![CDATA[ Global life and P&C insurance markets are characterized by multiple mergers and acquisitions each year. IT departments in the acquiring and acquired companies must successfully integrate and streamline both departments to more effectively support the combined business. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171162&ref=g_rss]]></link>
  	 <pubDate>Thu, 24 Sep 2009</pubDate>
	 <guid>1188518</guid>
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   			<title><![CDATA[ The European Market for Life Policy Administration Systems Is Crowded With Vendors]]></title>
		<description><![CDATA[ Picking a new policy administration system can be a challenge for European life insurers and pension providers. Gartner analyzed the market and more than 30 software providers to help insurers with the vendor and product selection. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170338&ref=g_rss]]></link>
  	 <pubDate>Mon, 14 Sep 2009</pubDate>
	 <guid>1178826</guid>
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  <category><![CDATA[Back Office]]></category> 
   			<title><![CDATA[ Case Study: Aviva Counts on SaaS and Web 2.0 Principles for Internal Communication and Collaboration]]></title>
		<description><![CDATA[ Aviva, one of the five largest insurers worldwide, deployed a globally accessible SaaS-based social networking, knowledge management, intranet and collaboration platform. It is used as the primary internal communication channel and as a collaboration tool for employees across the company. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170168&ref=g_rss]]></link>
  	 <pubDate>Thu, 10 Sep 2009</pubDate>
	 <guid>1174713</guid>
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  <category><![CDATA[Back Office]]></category> 
   			<title><![CDATA[ BPMS Vendors Tout P&C Claims Management Capability, Although Insurers Should Weigh the Hype]]></title>
		<description><![CDATA[ There is growing confusion among property and casualty insurers about using business process management suites to manage claims. This research compares the differences between the two capabilities and discusses how to achieve business success with both. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170639&ref=g_rss]]></link>
  	 <pubDate>Wed, 09 Sep 2009</pubDate>
	 <guid>1170212</guid>
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  <category><![CDATA[Back Office]]></category> 
   			<title><![CDATA[ Strategic PNM Offers U.S. Healthcare Payers Positioning Opportunities in the Healthcare Reform Debate]]></title>
		<description><![CDATA[ Strategically defined provider networks will differentiate private healthcare insurers from low-cost options aligned with public healthcare reform. However, an integrated approach to provider network management will be required. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169082&ref=g_rss]]></link>
  	 <pubDate>Wed, 19 Aug 2009</pubDate>
	 <guid>1139912</guid>
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  <category><![CDATA[Sourcing]]></category> 
   			<title><![CDATA[ Care Management Vendor Update: New Entrants, New Products, New Hope]]></title>
		<description><![CDATA[ Emerging vendors with their newly architected products and eager health insurers have defined the care management market's dynamics for the past couple of years. While many implementations have struggled, there is hope for successful deployments as the vendor market and products mature. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171948&ref=g_rss]]></link>
  	 <pubDate>Tue, 03 Nov 2009</pubDate>
	 <guid>1219715</guid> 
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  <category><![CDATA[Sourcing]]></category> 
   			<title><![CDATA[ IT Professional Services Providers to Financial Services Firms in Germany: A Heterogeneous Market]]></title>
		<description><![CDATA[ FSPs in Germany can select from a wide set of providers for IT professional services. Most suppliers have avoided focusing on dedicated subsegments of the market. Business process outsourcing and innovative pricing models are rather the exception than the rule in this heterogeneous market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170874&ref=g_rss]]></link>
  	 <pubDate>Tue, 29 Sep 2009</pubDate>
	 <guid>1192415</guid> 
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  <category><![CDATA[Sourcing]]></category> 
   			<title><![CDATA[ Vendor Focus: SAP in Life and P&C Insurance]]></title>
		<description><![CDATA[ SAP has made strides in growing its presence in the life and property and casualty insurance industry, especially in Europe and the Asia/Pacific region. The company continues to steadily round out its insurance solutions and broaden its reach in P&C and life insurance. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168719&ref=g_rss]]></link>
  	 <pubDate>Mon, 17 Aug 2009</pubDate>
	 <guid>1133814</guid> 
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  <category><![CDATA[Sourcing]]></category> 
   			<title><![CDATA[ Europe's Life Policy Administration Market: Dark Clouds Are Gathering Over Many Vendors]]></title>
		<description><![CDATA[ The European software market for life policy administration systems has become a challenging environment for many vendors. Compared with 2007, the majority of vendors won fewer new customers in 2008, which will increase the likelihood for further consolidation in the market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168109&ref=g_rss]]></link>
  	 <pubDate>Tue, 26 May 2009</pubDate>
	 <guid>993912</guid> 
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  <category><![CDATA[Sourcing]]></category> 
   			<title><![CDATA[ Show Me the Money: A Guide to the Licensing Jungle for Life Insurance and Pension Administration Software]]></title>
		<description><![CDATA[ European life insurers and pension providers that want a policy administration system are confronted with different and often quite-complex licensing options. The various pricing models of European software providers are hard to compare and do not always fit every customer's needs. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=165242&ref=g_rss]]></link>
  	 <pubDate>Tue, 17 Feb 2009</pubDate>
	 <guid>887812</guid> 
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  <category><![CDATA[Sourcing]]></category> 
   			<title><![CDATA[ U.S. Life Insurers Find Ways to Validate Vendor Offerings and Improve Software Selection Processes]]></title>
		<description><![CDATA[ U.S. life insurers are increasingly employing new software selection strategies. Not for all projects, but for a wide array of projects, life insurers are finding ways to test vendor offerings with their own unique requirements before making purchase decisions. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=164769&ref=g_rss]]></link>
  	 <pubDate>Thu, 29 Jan 2009</pubDate>
	 <guid>868529</guid> 
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  <category><![CDATA[Sourcing]]></category> 
   			<title><![CDATA[ New Vendors, Products Take Aim at Healthcare Insurer Core Administrative Issues]]></title>
		<description><![CDATA[ A new group of vendors is emerging in the healthcare insurer core administrative systems market. Their products use rule-based, workflow-oriented technologies to help healthcare insurers better respond to changing business requirements through increased flexibility. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=163454&ref=g_rss]]></link>
  	 <pubDate>Thu, 18 Dec 2008</pubDate>
	 <guid>842616</guid> 
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  <category><![CDATA[Sourcing]]></category> 
   			<title><![CDATA[ A New Model for Insurance Outsourcing]]></title>
		<description><![CDATA[ IT outsourcing and business process outsourcing, as we know them, are dropping in importance among life and P&C insurers. A new need is emerging that blends business strategy consulting, IT services, process management and BPO. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=158853&ref=g_rss]]></link>
  	 <pubDate>Wed, 16 Jul 2008</pubDate>
	 <guid>723608</guid> 
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  <category><![CDATA[Sourcing]]></category> 
   			<title><![CDATA[ U.S. Life Insurance Requirements for an Electronic Underwriting RFP]]></title>
		<description><![CDATA[ Technologies that determine which underwriting requirements to order, that electronically evaluate underwriting data and that make final rating determinations drive value for U.S. life insurers. This research provides the questions life insurers should ask to select the most appropriate solution. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=158367&ref=g_rss]]></link>
  	 <pubDate>Thu, 26 Jun 2008</pubDate>
	 <guid>707808</guid> 
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  <category><![CDATA[Sourcing]]></category> 
   			<title><![CDATA[ Top Five IT and Business Issues for French Life Insurers, 2008]]></title>
		<description><![CDATA[ The Internet as a sales and service channel is a top IT and business priority for French life insurers. Organizations are spending most of their IT budgets to improving channel integration in a competitive market environment. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=157736&ref=g_rss]]></link>
  	 <pubDate>Fri, 23 May 2008</pubDate>
	 <guid>678207</guid> 
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  <category><![CDATA[Sourcing]]></category> 
   			<title><![CDATA[ Findings: Insurance Outsourcing Faces a Slowdown in 2008]]></title>
		<description><![CDATA[ Gartner research conducted at year-end 2007 indicates a reduced interest in both ITO and BPO among life and P&C insurers in 2008. While legacy modernization projects will continue, substantial growth is not expected until 2009, and demands on outsourcing providers will be more complex and strategic. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=155193&ref=g_rss]]></link>
  	 <pubDate>Tue, 19 Feb 2008</pubDate>
	 <guid>606808</guid> 
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  <category><![CDATA[Risk, Regulation and Compliance]]></category> 
   			<title><![CDATA[ What U.S. Financial Service IT Leaders Must Understand About the Fiduciary Standard]]></title>
		<description><![CDATA[ U.S. financial regulatory reform will likely bring about a fiduciary standard for retail investment services. We examine the implications of this change for business and IT leaders in financial firms and insurance companies. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171425&ref=g_rss]]></link>
  	 <pubDate>Tue, 06 Oct 2009</pubDate>
	 <guid>1200713</guid>
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  <category><![CDATA[Risk, Regulation and Compliance]]></category> 
   			<title><![CDATA[ International Collaboration of Regulators Will Impact Financial Services Providers]]></title>
		<description><![CDATA[ Financial services regulators worldwide are looking at closer collaboration after the financial crisis. Banks and insurers need to be prepared for new compliance requirements, and for a more-international approach for their risk management frameworks. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171031&ref=g_rss]]></link>
  	 <pubDate>Tue, 29 Sep 2009</pubDate>
	 <guid>1189347</guid>
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  <category><![CDATA[Risk, Regulation and Compliance]]></category> 
   			<title><![CDATA[ Healthcare Insurers Must Jump-Start Their Corporate ICD-10 Initiatives]]></title>
		<description><![CDATA[ U.S.-based healthcare insurers are wasting valuable time in preparing for their ICD-10 conversion efforts. Gartner provides four Tactical Guidelines for healthcare insurers to accelerate efforts in their ICD-10 compliance programs. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171267&ref=g_rss]]></link>
  	 <pubDate>Mon, 28 Sep 2009</pubDate>
	 <guid>1189328</guid>
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  <category><![CDATA[Risk, Regulation and Compliance]]></category> 
   			<title><![CDATA[ Overview of the Solvency II Software Market: There Is No One-Size-Fits-All Solution]]></title>
		<description><![CDATA[ Insurers operating in Europe must comply with the Solvency II framework before 2013. The market for Solvency II software is emerging and fragmented, requiring close alignment of IT and the business to choose the right applications. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168330&ref=g_rss]]></link>
  	 <pubDate>Fri, 05 Jun 2009</pubDate>
	 <guid>1007920</guid>
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  <category><![CDATA[Risk, Regulation and Compliance]]></category> 
   			<title><![CDATA[ Tough Economy Must Trigger Insurer Action on Risk Management]]></title>
		<description><![CDATA[ Challenging economic conditions and likely regulatory changes in the U.S. make 2009 the time for healthcare insurers to embrace risk management as a key strategy to control critical IT and business processes. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=166406&ref=g_rss]]></link>
  	 <pubDate>Wed, 01 Apr 2009</pubDate>
	 <guid>926342</guid>
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  <category><![CDATA[Risk, Regulation and Compliance]]></category> 
   			<title><![CDATA[ Technology and Process Challenges for Multiple Bancassurance Models]]></title>
		<description><![CDATA[ Bancassurance is an important distribution channel for life insurers and pension providers in many markets. Life insurers looking to leverage bancassurance initiatives need to understand the technology and processing requirements and the challenges of the different bancassurance models. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=166431&ref=g_rss]]></link>
  	 <pubDate>Tue, 24 Mar 2009</pubDate>
	 <guid>919212</guid>
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  <category><![CDATA[Risk, Regulation and Compliance]]></category> 
   			<title><![CDATA[ Q&A: Healthcare Insurers Fine-Tune Their Risk Management Fundamentals]]></title>
		<description><![CDATA[ Recognizing that the 2008 economic downturn will affect their industry, healthcare insurers are looking to button down their risk management fundamentals, such as gathering risk exposures, assessing the degree and tolerance of risk, identifying countermeasures, and developing a communication plan. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=164081&ref=g_rss]]></link>
  	 <pubDate>Thu, 18 Dec 2008</pubDate>
	 <guid>842815</guid>
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  <category><![CDATA[Risk, Regulation and Compliance]]></category> 
   			<title><![CDATA[ Underwriting Automation Falls Short for Complex P&C Commercial Line Products]]></title>
		<description><![CDATA[ Despite continued advancement in the functionality of underwriting applications, underwriting point solution technology investments to date have failed to yield organic improvement and have increased underwriter workload for Tier 1 insurers that underwrite complex commercial line products. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=163496&ref=g_rss]]></link>
  	 <pubDate>Tue, 09 Dec 2008</pubDate>
	 <guid>833748</guid>
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  <category><![CDATA[Risk, Regulation and Compliance]]></category> 
   			<title><![CDATA[ Incentives and Penalties: Tipping Point for E-Prescribing Adoption]]></title>
		<description><![CDATA[ Physician adoption has been the greatest barrier to the advancement of e-prescribing. However, new financial incentives and mandated penalties by the government will increase use and strengthen the e-prescription infrastructure in every sphere of the healthcare industry. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=162378&ref=g_rss]]></link>
  	 <pubDate>Fri, 31 Oct 2008</pubDate>
	 <guid>790528</guid>
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  <category><![CDATA[Risk, Regulation and Compliance]]></category> 
   			<title><![CDATA[ Update: Europe's Emerging Claims Administration Market Remains Fragmented]]></title>
		<description><![CDATA[ The market for claims administration solutions in Europe remains fragmented and immature, and few vendors have sizable installed bases or large geographic footprints. This is primarily because of the preference of insurers for comprehensive policy suites and a lack of investment in claims solutions. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=161713&ref=g_rss]]></link>
  	 <pubDate>Tue, 30 Sep 2008</pubDate>
	 <guid>768015</guid>
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  <category><![CDATA[Operational Excellence]]></category> 
   			<title><![CDATA[ Molina Healthcare Capitalizes on the Implementation of a Document Composition Solution]]></title>
		<description><![CDATA[ Document composition is a critical component of Molina Healthcare's customer communication management strategy. Transformation of structured and unstructured content that helps manage customer communications more effectively can add enormous competitive value. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170395&ref=g_rss]]></link>
  	 <pubDate>Thu, 10 Sep 2009</pubDate>
	 <guid>1174716</guid>
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  <category><![CDATA[Operational Excellence]]></category> 
   			<title><![CDATA[ How to Build the Business Case for System Replacement in Insurance]]></title>
		<description><![CDATA[ In today's economic climate, it's hard to build a case for replacing core systems. Nonetheless, insurers should act to position themselves for when the economy rebounds. We offer guidance on building a persuasive business case. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170538&ref=g_rss]]></link>
  	 <pubDate>Mon, 31 Aug 2009</pubDate>
	 <guid>1155512</guid>
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  <category><![CDATA[Operational Excellence]]></category> 
   			<title><![CDATA[ Product Configurators Versus Policy Administration Systems: Distinctions and Comparisons]]></title>
		<description><![CDATA[ With interest growing in product development and speed to market during the past three years, more solutions have emerged that are directed at this business need. This has led to buyer confusion over solution functionality and requirements. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169709&ref=g_rss]]></link>
  	 <pubDate>Fri, 31 Jul 2009</pubDate>
	 <guid>1108112</guid>
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  <category><![CDATA[Operational Excellence]]></category> 
   			<title><![CDATA[ Case Study: Independence Blue Cross Capitalizes on Its Enterprise Content Management Deployment]]></title>
		<description><![CDATA[ Independence Blue Cross had significant challenges managing content and collaborating easily with internal and external users. An ECM strategy was needed to manage content, promote collaboration, create efficiencies, reduce costs, and meet current and future business requirements. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=166989&ref=g_rss]]></link>
  	 <pubDate>Sat, 27 Jun 2009</pubDate>
	 <guid>1046912</guid>
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  <category><![CDATA[Operational Excellence]]></category> 
   			<title><![CDATA[ Health Insurers Capitalize on Health and Wellness Programs]]></title>
		<description><![CDATA[ Healthcare costs in the U.S. are exorbitant. The future of healthcare cost containment will require a significant focus on disease prevention, holding individuals accountable for lifestyle behaviors, and offering health and wellness programs. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168609&ref=g_rss]]></link>
  	 <pubDate>Fri, 12 Jun 2009</pubDate>
	 <guid>1019112</guid>
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  <category><![CDATA[Operational Excellence]]></category> 
   			<title><![CDATA[ Insurers Turn Attention to Fraud Detection, but the Solution Market Is Still Emerging]]></title>
		<description><![CDATA[ As P&C and life insurers look to reduce losses and optimize profits, fraud detection should be a core technology. Gartner has found that interest in modern fraud detection solutions has lagged, but is slowly increasing. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=167955&ref=g_rss]]></link>
  	 <pubDate>Tue, 26 May 2009</pubDate>
	 <guid>992814</guid>
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  <category><![CDATA[Operational Excellence]]></category> 
   			<title><![CDATA[ CRM BPO Is Emerging Into the Health Insurer Market]]></title>
		<description><![CDATA[ Market disruption and technology-induced changes in consumer behavior are affecting health insurers' decision to use business process outsourcing for CRM initiatives. Member acquisition/retention and service processes require heightened focus as insurers struggle to sustain and grow the business. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=167420&ref=g_rss]]></link>
  	 <pubDate>Mon, 27 Apr 2009</pubDate>
	 <guid>952512</guid>
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  <category><![CDATA[Operational Excellence]]></category> 
   			<title><![CDATA[ Case Study: Lessons Learned From an Insurer's Social Networking Initiative]]></title>
		<description><![CDATA[ A U.S.-based life insurance company is using social networking to communicate and collaborate with customers. Insurers can learn important lessons from this company's experience in its creation of its own branded social networking destination. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=166396&ref=g_rss]]></link>
  	 <pubDate>Fri, 17 Apr 2009</pubDate>
	 <guid>941218</guid>
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  <category><![CDATA[Operational Excellence]]></category> 
   			<title><![CDATA[ Evolution and Shifts in Life Insurance Distribution]]></title>
		<description><![CDATA[ Life insurers must continue to make investments in strengthening and managing their distribution channels in 2009. Short-term cost-cutting benefits can be derived from adopting straight-through processing, and long-term revenue potential is projected via the use of customer-centric processes. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=165859&ref=g_rss]]></link>
  	 <pubDate>Tue, 03 Mar 2009</pubDate>
	 <guid>905612</guid>
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  <category><![CDATA[Operational Excellence]]></category> 
   			<title><![CDATA[ BI Becomes Ingrained in Insurance Operations]]></title>
		<description><![CDATA[ Business intelligence continues to be an important element to help insurers cope with pressures to improve business performance, reduce costs and exceed consumer demands. Unfortunately, most insurers lack an enterprisewide strategic BI focus. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=165066&ref=g_rss]]></link>
  	 <pubDate>Fri, 13 Feb 2009</pubDate>
	 <guid>886114</guid>
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for Healthcare Payers, 2009]]></title>
		<description><![CDATA[ The current economic climate is driving change for insurers. Consequently, innovation must be a top agenda item for both IT and the business. This Hype Cycle highlights the state of adoption for technologies that should be used in defining strategies that seek to run, grow or transform the business. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168566&ref=g_rss]]></link>
  	 <pubDate>Thu, 30 Jul 2009</pubDate>
	 <guid>1104112</guid>
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for Life Insurance, 2009]]></title>
		<description><![CDATA[ To improve operational costs and customer experiences, life insurers must modernize the core systems and embrace techniques for new business, underwriting and customer service. Improved transaction capabilities, exception-based processing and business intelligence will be requirements by 2014. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169032&ref=g_rss]]></link>
  	 <pubDate>Tue, 28 Jul 2009</pubDate>
	 <guid>1097413</guid>
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for P&C Insurance, 2009]]></title>
		<description><![CDATA[ It is imperative that property and casualty insurers embrace new technologies and strategies for customer service and retention to promote competitive differentiation and improve operational efficiency. Focus on long-term success and not short-term responses to current needs to reduce costs. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168901&ref=g_rss]]></link>
  	 <pubDate>Tue, 21 Jul 2009</pubDate>
	 <guid>1085612</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for Insurance Incentive Compensation Management Applications]]></title>
		<description><![CDATA[ Interest in ICM has expanded from life insurers to P&C insurers, and from North America to more-mature markets in Europe. However, actual demand remains uneven, and market consolidation is occurring. Seven ICM vendors that are targeting the insurance sector are evaluated from a global perspective. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=163495&ref=g_rss]]></link>
  	 <pubDate>Thu, 11 Dec 2008</pubDate>
	 <guid>836028</guid>  
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for North American Life Insurance Policy Administration Vendors]]></title>
		<description><![CDATA[ The North American life insurance policy administration system market continues to mature as vendors enhance their systems. Functional gaps still exist, though, as not all features for all product lines are supported. Sales declined in 2008, and a further decline is expected in 2009. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168204&ref=g_rss]]></link>
  	 <pubDate>Wed, 24 Jun 2009</pubDate>
	 <guid>1037912</guid>  
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for North American Property and Casualty Insurance Claims Administration Systems]]></title>
		<description><![CDATA[ North American property and casualty insurers continue to build and fund the business case for the replacement of their aging claims administration systems. This trend is validated from our surveys with end-user clients, who ranked claims administration replacement as a top priority for 2009. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168315&ref=g_rss]]></link>
  	 <pubDate>Tue, 09 Jun 2009</pubDate>
	 <guid>1011716</guid>  
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for North American Property and Casualty Insurance Policy Administration Systems]]></title>
		<description><![CDATA[ North American property and casualty insurers continue to build and fund the business case for the replacement of their aging policy administration systems. This trend is validated from our surveys with end-user clients who ranked policy administration replacement as a top priority for 2009. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=166339&ref=g_rss]]></link>
  	 <pubDate>Mon, 30 Mar 2009</pubDate>
	 <guid>923512</guid>  
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for New Challengers in Healthcare Insurance Core Administrative Systems]]></title>
		<description><![CDATA[ The market for healthcare insurers' core systems is morphing into two segments: "megavendors" and emerging firms with a new approach to product development. We analyze five emerging vendors for their completeness of vision and ability to execute. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=166452&ref=g_rss]]></link>
  	 <pubDate>Fri, 27 Mar 2009</pubDate>
	 <guid>922713</guid>  
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  <category>Spotlights</category>
   			<title><![CDATA[ What U.S. Financial Service IT Leaders Must Understand About the Fiduciary Standard]]></title>
		<description><![CDATA[ U.S. financial regulatory reform will likely bring about a fiduciary standard for retail investment services. We examine the implications of this change for business and IT leaders in financial firms and insurance companies. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171425&ref=g_rss]]></link>
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<category>Events</category>
 			<title><![CDATA[ Symposium/ITxpo Worlwide]]></title> 
  	
										<link><![CDATA[http://www.gartner.com/2_events/symposium/worldwide.html]]></link>
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