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		<title><![CDATA[ Gartner: Insurance ]]></title> 
		<link><![CDATA[ http://www.gartner.com/it/products/research/asset_129543_2395.jsp ]]></link> 
		<description><![CDATA[ The insurance industry faces massive technology transformation to support new business processes and respond to escalating customer requirements and regulatory pressures. Gartner's insurance research provides the actionable, in-context analysis and bottom-line guidance necessary to meet these challenges. ]]></description> 
		<language>en-us</language> 
		<category><![CDATA[ Focus Area RSS Feed ]]></category> 
	
		 
  
  
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   			<title><![CDATA[ IT Intensity Concept Shows Positive Impact of IT Spending on Insurance Profitability]]></title>
		<description><![CDATA[ IT budgets from global life and property and casualty insurers are under continuous pressure. The "IT Intensity" concept, developed by Rubin Worldwide, can be an important metric for optimizing IT spending at insurance companies. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212689&ref=g_rss]]></link>
  	 <pubDate>Tue, 10 May 2011</pubDate>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ FAQ: Customer Insight and Single View of Customer Still a Struggle for Insurers]]></title>
		<description><![CDATA[ While customer centricity has been a top priority among global property and casualty and life insurers for many years, few have accomplished building a single view of the customer. Key questions about this journey and its challenges are answered. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212626&ref=g_rss]]></link>
  	 <pubDate>Tue, 10 May 2011</pubDate>
	 <guid>1674714</guid>  
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   			<title><![CDATA[ The Role of Case Management and Its Value to P&C and Life Insurers]]></title>
		<description><![CDATA[ Case management is an emerging market that is gaining the attention of insurers as a means to handle complex, information-rich and collaborative, human decision making. However, the market lacks a clear, agreed-to definition, and solutions vary. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212834&ref=g_rss]]></link>
  	 <pubDate>Wed, 04 May 2011</pubDate>
	 <guid>1667518</guid>  
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   			<title><![CDATA[ MarketScope for Innovative Challengers in U.S. Healthcare Insurance Core Administrative Systems]]></title>
		<description><![CDATA[ ICD-10 compliance has pushed the market for U.S. health insurers' core applications to the verge of unprecedented growth. We analyze the new technology-based core administrative application vendors (the challengers) for their positions in the market and ability to respond to these market demands. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211344&ref=g_rss]]></link>
  	 <pubDate>Fri, 29 Apr 2011</pubDate>
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   			<title><![CDATA[ European Market for Life Insurance Policy Administration Systems: Fewer Deals Will Eventually Lead to Vendor Shakeout]]></title>
		<description><![CDATA[ European vendors of life insurance policy administration systems sold 33 new licenses in 2010, a decrease of 21%, compared with 2009. With an average of one deal per vendor per year, the industry is poised for further consolidation. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212351&ref=g_rss]]></link>
  	 <pubDate>Tue, 26 Apr 2011</pubDate>
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   			<title><![CDATA[ Financial Services CIO Agenda, 2011]]></title>
		<description><![CDATA[ Exiting the financial crisis, financial services CIOs are under pressure to generate growth. Modest budget increases, a profusion of legacy technology and lack of business participation hinder progress. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212422&ref=g_rss]]></link>
  	 <pubDate>Wed, 20 Apr 2011</pubDate>
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   			<title><![CDATA[ Health Insurers Must Put the Consumer First in Developing Their CDHP Products]]></title>
		<description><![CDATA[ To boost their bottom lines and meet the needs of the growing power of consumers, payers are adopting new technologies and embracing products like high-deductible consumer-directed health plans. This evolution will be a critical success factor in staying competitive in the next three to five years. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210081&ref=g_rss]]></link>
  	 <pubDate>Wed, 06 Apr 2011</pubDate>
	 <guid>1622125</guid>  
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   			<title><![CDATA[ Retail Consumer Survey: European Non-life Insurers Need to Prepare for the Deterioration of Traditional Channels]]></title>
		<description><![CDATA[ European non-life insurers extending their online channel activities for the retail business must have a thorough understanding of consumer behaviors and attitudes. In a 2010 Gartner survey, European consumers articulated their expectations for online insurance and self-service. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212062&ref=g_rss]]></link>
  	 <pubDate>Wed, 30 Mar 2011</pubDate>
	 <guid>1611629</guid>  
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   			<title><![CDATA[ Six Strategic Imperatives for Healthcare Payers in 2011]]></title>
		<description><![CDATA[ Healthcare payers face many different and competing strategic imperatives. With so many paths to take, we provide guidance on six imperatives that will have the most impact on the organization and offer essential action steps to take in 2011. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211895&ref=g_rss]]></link>
  	 <pubDate>Mon, 28 Mar 2011</pubDate>
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   			<title><![CDATA[ Q&A: What Healthcare Payers Need to Know to Jump-Start Their BPO Decision Making]]></title>
		<description><![CDATA[ Gartner has had an increase in questions from U.S. health payers regarding business processing outsourcing. Topics include how organizations can effectively use BPO and what activities are best-suited to outsourcing. Key questions and answers are provided to assist in making BPO decisions. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211797&ref=g_rss]]></link>
  	 <pubDate>Mon, 28 Mar 2011</pubDate>
	 <guid>1607316</guid>  
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   			<title><![CDATA[ ACA Is Forcing Healthcare Payers to Reconsider How They Pay Providers]]></title>
		<description><![CDATA[ Reshaping healthcare provider behaviors toward outcome-based care requires new financial incentives and disincentives to change the way better medicine can be delivered. Healthcare payer CIOs will be challenged to meet the complexities of new payment methodologies demanded by accountable care. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211655&ref=g_rss]]></link>
  	 <pubDate>Mon, 28 Mar 2011</pubDate>
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  <category><![CDATA[Front Office]]></category> 
   			<title><![CDATA[ Insurance: Blending Direct Marketing With Intermediary-Based Business Models]]></title>
		<description><![CDATA[ Intermediary-based insurers continue to struggle with direct-to-consumer channels and building customer intelligence. Going direct is a key element of the insurance business model and must be embraced by insurers that rely on intermediaries as their primary sales channel. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210975&ref=g_rss]]></link>
  	  <pubDate>Thu, 03 Mar 2011</pubDate>
	 <guid>1571614</guid>   
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  <category><![CDATA[Front Office]]></category> 
   			<title><![CDATA[ Retail Consumer Survey: How European Life Insurers Need to Improve Their Online Channel Strategies]]></title>
		<description><![CDATA[ European life insurers considering building out their online channel activities for the retail business need to have a thorough understanding of consumer behaviors and attitudes. In a 2010 Gartner survey, European consumers articulated their expectations for online insurance and self-service. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210420&ref=g_rss]]></link>
  	  <pubDate>Fri, 25 Feb 2011</pubDate>
	 <guid>1561814</guid>   
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  <category><![CDATA[Front Office]]></category> 
   			<title><![CDATA[ U.S. Insurance Consumers 2010: Social, Complex, Online and Evolving]]></title>
		<description><![CDATA[ It is critical that P&C and life insurers have a keen awareness of consumer behavioral and attitudinal shifts. This report presents data from the year-end 2009 Gartner consumer study on online insurance, customer self-service and insurance attitudes. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=207094&ref=g_rss]]></link>
  	  <pubDate>Fri, 05 Nov 2010</pubDate>
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   			<title><![CDATA[ The Unknown Impact and Opportunities of Social Media in Personal Lines P&C Insurance]]></title>
		<description><![CDATA[ Personal lines P&C insurers typically do not understand the breadth of opportunities and long-term threats of social media to the industry. Most companies fail to understand its impact as a complaint channel, investigation tool and niche marketing tool, as well as its role in brand awareness. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206817&ref=g_rss]]></link>
  	  <pubDate>Thu, 04 Nov 2010</pubDate>
	 <guid>1463216</guid>   
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   			<title><![CDATA[ What Life Insurers Need to Know About Deploying Illustration Software Solutions]]></title>
		<description><![CDATA[ North American life insurers use illustration software to show the benefits of their products to agents and consumers. Failure to understand the nuances and complexity of illustration software will cause insurers to make hasty tactical decisions that will limit the ability of their agents to sell. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=205926&ref=g_rss]]></link>
  	  <pubDate>Wed, 22 Sep 2010</pubDate>
	 <guid>1438921</guid>   
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   			<title><![CDATA[ Seven Ways Insurers Can Use Social Media to Innovate]]></title>
		<description><![CDATA[ Global life and property and casualty insurers should pursue innovation in their processes, sales practices and services. Insurers should look outside their own industry to identify the most innovative uses for social media. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206644&ref=g_rss]]></link>
  	  <pubDate>Tue, 21 Sep 2010</pubDate>
	 <guid>1438420</guid>   
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  <category><![CDATA[Front Office]]></category> 
   			<title><![CDATA[ Consumerization Drives Forced Innovation in P&C and Life Insurance]]></title>
		<description><![CDATA[ Growing consumer buying power will force property and casualty insurers and life insurers to evolve, including adopting new technologies and creating new products that better match consumer needs. These will be critical success factors in staying competitive in the next five years. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=201521&ref=g_rss]]></link>
  	  <pubDate>Thu, 24 Jun 2010</pubDate>
	 <guid>1390148</guid>   
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   			<title><![CDATA[ Life and P&C Insurers Lack Incentives to Drive E-Service Adoption Among Customers]]></title>
		<description><![CDATA[ Many life and property and casualty insurers in developed insurance markets have added online customer self-services to their websites to save costs and improve customer service. Due to lack of incentives and complex onboarding procedures, however, adoption is usually very low. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=200957&ref=g_rss]]></link>
  	  <pubDate>Wed, 02 Jun 2010</pubDate>
	 <guid>1378715</guid>   
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  <category><![CDATA[Front Office]]></category> 
   			<title><![CDATA[ Brokerage General Agents Fail to Use Technology to Promote Their Businesses]]></title>
		<description><![CDATA[ U.S. life insurers serving independent distribution must understand the implications that BGAs create for them when they fail to promote technology to their retail agents to better differentiate themselves. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=200463&ref=g_rss]]></link>
  	  <pubDate>Mon, 17 May 2010</pubDate>
	 <guid>1370521</guid>   
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   			<title><![CDATA[ A Do-It-Yourself Guide to Life Science Customer Data Management]]></title>
		<description><![CDATA[ Much of the growth opportunity for life science companies lies in developing countries where syndicated data sources about prescribers are still emerging or nonexistent. In cases where user organizations choose to go it alone, this guide will help to make the best of the situation. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=200511&ref=g_rss]]></link>
  	  <pubDate>Wed, 12 May 2010</pubDate>
	 <guid>1368533</guid>   
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  <category><![CDATA[Back Office]]></category> 
   			<title><![CDATA[ IT Intensity Concept Shows Positive Impact of IT Spending on Insurance Profitability]]></title>
		<description><![CDATA[ IT budgets from global life and property and casualty insurers are under continuous pressure. The "IT Intensity" concept, developed by Rubin Worldwide, can be an important metric for optimizing IT spending at insurance companies. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212689&ref=g_rss]]></link>
  	 <pubDate>Tue, 10 May 2011</pubDate>
	 <guid>1673915</guid>
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  <category><![CDATA[Back Office]]></category> 
   			<title><![CDATA[ FAQ: Customer Insight and Single View of Customer Still a Struggle for Insurers]]></title>
		<description><![CDATA[ While customer centricity has been a top priority among global property and casualty and life insurers for many years, few have accomplished building a single view of the customer. Key questions about this journey and its challenges are answered. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212626&ref=g_rss]]></link>
  	 <pubDate>Tue, 10 May 2011</pubDate>
	 <guid>1674714</guid>
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  <category><![CDATA[Back Office]]></category> 
   			<title><![CDATA[ MarketScope for Innovative Challengers in U.S. Healthcare Insurance Core Administrative Systems]]></title>
		<description><![CDATA[ ICD-10 compliance has pushed the market for U.S. health insurers' core applications to the verge of unprecedented growth. We analyze the new technology-based core administrative application vendors (the challengers) for their positions in the market and ability to respond to these market demands. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211344&ref=g_rss]]></link>
  	 <pubDate>Fri, 29 Apr 2011</pubDate>
	 <guid>1660614</guid>
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  <category><![CDATA[Back Office]]></category> 
   			<title><![CDATA[ European Market for Life Insurance Policy Administration Systems: Fewer Deals Will Eventually Lead to Vendor Shakeout]]></title>
		<description><![CDATA[ European vendors of life insurance policy administration systems sold 33 new licenses in 2010, a decrease of 21%, compared with 2009. With an average of one deal per vendor per year, the industry is poised for further consolidation. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212351&ref=g_rss]]></link>
  	 <pubDate>Tue, 26 Apr 2011</pubDate>
	 <guid>1654215</guid>
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   			<title><![CDATA[ Six Strategic Imperatives for Healthcare Payers in 2011]]></title>
		<description><![CDATA[ Healthcare payers face many different and competing strategic imperatives. With so many paths to take, we provide guidance on six imperatives that will have the most impact on the organization and offer essential action steps to take in 2011. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211895&ref=g_rss]]></link>
  	 <pubDate>Mon, 28 Mar 2011</pubDate>
	 <guid>1606815</guid>
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   			<title><![CDATA[ ACA Is Forcing Healthcare Payers to Reconsider How They Pay Providers]]></title>
		<description><![CDATA[ Reshaping healthcare provider behaviors toward outcome-based care requires new financial incentives and disincentives to change the way better medicine can be delivered. Healthcare payer CIOs will be challenged to meet the complexities of new payment methodologies demanded by accountable care. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211655&ref=g_rss]]></link>
  	 <pubDate>Mon, 28 Mar 2011</pubDate>
	 <guid>1606715</guid>
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   			<title><![CDATA[ Major Vendors' Embryonic Clouds Will Frustrate Financial Services CIOs]]></title>
		<description><![CDATA[ Industry-specific cloud strategies from megavendors that cater to financial services institutions are at a much more embryonic stage than marketing activities suggest. Gartner recommends that FSIs follow the cautionary principles here when evaluating cloud service providers' capabilities. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210834&ref=g_rss]]></link>
  	 <pubDate>Thu, 24 Mar 2011</pubDate>
	 <guid>1604030</guid>
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   			<title><![CDATA[ A Quasi-Virtual Operating Model for Insurers]]></title>
		<description><![CDATA[ Global, midsize-to-large property and casualty and life insurers seeking to reduce costs and increase efficiencies will find value from adopting a quasi-virtual operating model. The model embraces use of external service providers and alternative delivery platforms to streamline the IT environment. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211647&ref=g_rss]]></link>
  	 <pubDate>Thu, 24 Mar 2011</pubDate>
	 <guid>1603325</guid>
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  <category><![CDATA[Back Office]]></category> 
   			<title><![CDATA[ Q&A: How Insurers Should Manage Enterprise and Local IT Systems]]></title>
		<description><![CDATA[ Global life and P&C insurers increasingly seek ways to consolidate their diversified IT systems to boost operational efficiency and save costs, while meeting unique local distribution requirements. Insurance CIOs must find the right balance between enterprisewide and local deployments. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211565&ref=g_rss]]></link>
  	 <pubDate>Mon, 21 Mar 2011</pubDate>
	 <guid>1598721</guid>
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   			<title><![CDATA[ Seven Best Practices for Centralizing IT Across the Insurance Enterprise]]></title>
		<description><![CDATA[ Life and property and casualty insurers must move from stand-alone business operations toward an enterprise approach to managing their operations. We offer seven best practices for insurers to enhance their economies of scale, reduce IT complexity and control operational costs. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211391&ref=g_rss]]></link>
  	 <pubDate>Tue, 15 Mar 2011</pubDate>
	 <guid>1590014</guid>
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   			<title><![CDATA[ ACA Requirements Put New Focus on 2011 Care Management Vendor Landscape]]></title>
		<description><![CDATA[ Careful attention is needed in care management to support the quality provisions of the U.S. Affordable Care Act. This has become evident as care management application vendors aggressively ramp up their offerings and healthcare payers rush to implement these applications. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210421&ref=g_rss]]></link>
  	 <pubDate>Fri, 11 Feb 2011</pubDate>
	 <guid>1546516</guid>
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  <category><![CDATA[Back Office]]></category> 
   			<title><![CDATA[ Key Issues for P&C and Life Insurance, 2011]]></title>
		<description><![CDATA[ Gartner's 2011 insurance research agenda will be focused on four strategic Core Topics that are relevant for property and casualty (P&C) as well as life insurers. These include investments in client-facing technologies and various innovation strategies. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210283&ref=g_rss]]></link>
  	 <pubDate>Thu, 03 Feb 2011</pubDate>
	 <guid>1537920</guid>
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  <category><![CDATA[Sourcing]]></category> 
   			<title><![CDATA[ While Interest Builds, Global Life and P&C Insurers Still Wait on Tablet PCs]]></title>
		<description><![CDATA[ The growing popularity of tablet PCs among employees, agents and consumers makes insurance CIOs wonder whether it is time to roll out these devices as well. While there are some anticipated, end-user benefits, there are also many technical hurdles. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211856&ref=g_rss]]></link>
  	 <pubDate>Wed, 23 Mar 2011</pubDate>
	 <guid>1601721</guid> 
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  <category><![CDATA[Sourcing]]></category> 
   			<title><![CDATA[ Health Insurance BPO Market Evolving Toward Strategic Services]]></title>
		<description><![CDATA[ The market for health insurance business process outsourcing is not homogeneous, but an amalgamation of many different process offerings, each with its own degree of maturity and measures of business and service success. CIOs must closely evaluate the market segments to evaluate service partners. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206720&ref=g_rss]]></link>
  	 <pubDate>Mon, 20 Sep 2010</pubDate>
	 <guid>1437821</guid> 
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  <category><![CDATA[Sourcing]]></category> 
   			<title><![CDATA[ Health Insurers Still Cautious in Their Adoption of BPO]]></title>
		<description><![CDATA[ A lack of internal resources and the need for specialty skills were the top drivers of business process outsourcing adoption by health insurers in a recent Gartner survey. This research offers key findings into health insurers' existing and planned use of BPO services. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206073&ref=g_rss]]></link>
  	 <pubDate>Mon, 13 Sep 2010</pubDate>
	 <guid>1435514</guid> 
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  <category><![CDATA[Sourcing]]></category> 
   			<title><![CDATA[ IT Outsourcing Gives Health Insurers Opportunity to Normalize Their Medical Loss Ratio]]></title>
		<description><![CDATA[ The U.S. Patient Protection and Affordable Care Act places a strong emphasis on health insurers' reduction of administrative costs to achieve new national standards for medical loss ratio. A largely untapped pocket of savings may be found in outsourcing IT services. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=201122&ref=g_rss]]></link>
  	 <pubDate>Tue, 08 Jun 2010</pubDate>
	 <guid>1382338</guid> 
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  <category><![CDATA[Risk, Regulation and Compliance]]></category> 
   			<title><![CDATA[ Q&A: What Healthcare Payers Need to Know to Jump-Start Their BPO Decision Making]]></title>
		<description><![CDATA[ Gartner has had an increase in questions from U.S. health payers regarding business processing outsourcing. Topics include how organizations can effectively use BPO and what activities are best-suited to outsourcing. Key questions and answers are provided to assist in making BPO decisions. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211797&ref=g_rss]]></link>
  	 <pubDate>Mon, 28 Mar 2011</pubDate>
	 <guid>1607316</guid>
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  <category><![CDATA[Risk, Regulation and Compliance]]></category> 
   			<title><![CDATA[ Are ACOs Risk-Ready? Lessons for Healthcare Payers]]></title>
		<description><![CDATA[ Accountable care organizations are touted by health reform advocates as key components to control healthcare costs. Despite this optimism, healthcare payers must resolve significant questions about how and when ACOs' effectiveness will begin, and what impact ACOs will have on their organizations. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210717&ref=g_rss]]></link>
  	 <pubDate>Tue, 15 Feb 2011</pubDate>
	 <guid>1548734</guid>
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  <category><![CDATA[Risk, Regulation and Compliance]]></category> 
   			<title><![CDATA[ Healthcare Payer BI and Analytics: How to Get the 360-Degree View of the Consumer]]></title>
		<description><![CDATA[ Healthcare payers can get closer to turning information into action and profits. However, payers have yet to reap the potential benefits that can be realized through information assets. Having the data is the first step; understanding what to do with it will differentiate the leaders. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210691&ref=g_rss]]></link>
  	 <pubDate>Fri, 11 Feb 2011</pubDate>
	 <guid>1546614</guid>
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  <category><![CDATA[Risk, Regulation and Compliance]]></category> 
   			<title><![CDATA[ U.S. Healthcare Reform Advances Fraud Prevention]]></title>
		<description><![CDATA[ Enactment of U.S. health insurance reform bills has earmarked substantial new funding and new rules to move Medicare and Medicaid's fraud and abuse efforts away from a "pay-and-chase" culture to one of prevention. Private healthcare insurers must prepare for the ripple effect. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=208710&ref=g_rss]]></link>
  	 <pubDate>Fri, 03 Dec 2010</pubDate>
	 <guid>1485314</guid>
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  <category><![CDATA[Risk, Regulation and Compliance]]></category> 
   			<title><![CDATA[ North American Life and P&C Insurance: E- Signature Trends and Vendor Selection]]></title>
		<description><![CDATA[ While many vendors provide electronic signatures, only a small group of vendors has developed industry domain expertise, specialized products and unique services to help insurers succeed. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206741&ref=g_rss]]></link>
  	 <pubDate>Fri, 24 Sep 2010</pubDate>
	 <guid>1440035</guid>
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  <category><![CDATA[Risk, Regulation and Compliance]]></category> 
   			<title><![CDATA[ Impact of ICD-10 on Care Management]]></title>
		<description><![CDATA[ U.S. healthcare insurers will be ill-prepared for ICD-10 if they focus exclusively on core administrative systems and neglect care management applications. ICD-10 can bring new relevance to disease, case and utilization management capabilities. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206887&ref=g_rss]]></link>
  	 <pubDate>Wed, 22 Sep 2010</pubDate>
	 <guid>1438924</guid>
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  <category><![CDATA[Risk, Regulation and Compliance]]></category> 
   			<title><![CDATA[ Algorithmics' Acquisition of VIPitech Will Increase Competition]]></title>
		<description><![CDATA[ By acquiring Towers Watson's VIPitech product, Algorithmics will be able to complement its offering in the risk management space and better address the needs of European insurers for a holistic Solvency II offering. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=205324&ref=g_rss]]></link>
  	 <pubDate>Fri, 23 Jul 2010</pubDate>
	 <guid>1408614</guid>
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  <category><![CDATA[Risk, Regulation and Compliance]]></category> 
   			<title><![CDATA[ Health Insurers' Concerns With Social Media Can Be Mitigated]]></title>
		<description><![CDATA[ Although there are real information security and privacy risks associated with the use of social media, those risks are usually common to a large variety of IT solutions and not unique to social media. Health insurers need to shed any preoccupation with security risks that inhibits innovation. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=201561&ref=g_rss]]></link>
  	 <pubDate>Tue, 22 Jun 2010</pubDate>
	 <guid>1389318</guid>
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  <category><![CDATA[Risk, Regulation and Compliance]]></category> 
   			<title><![CDATA[ U.S. Health Reform 2010: Business and IT Impacts for Healthcare Organizations]]></title>
		<description><![CDATA[ Health insurers, healthcare delivery organizations and life science companies need to understand the impact of U.S. health reform, and prepare their enterprises for the business and IT requirements needed to survive. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=201470&ref=g_rss]]></link>
  	 <pubDate>Tue, 22 Jun 2010</pubDate>
	 <guid>1389354</guid>
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    <item>       
  <category><![CDATA[Risk, Regulation and Compliance]]></category> 
   			<title><![CDATA[ U.S. Health Reform 2010: Health Insurance Organizations]]></title>
		<description><![CDATA[ The implications of the 2010 health reform bills are becoming clearer for the healthcare industry. Health insurers should prepare their information systems, change their business models and get ready for an increased demand for information. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=201288&ref=g_rss]]></link>
  	 <pubDate>Wed, 16 Jun 2010</pubDate>
	 <guid>1387029</guid>
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  <category><![CDATA[Operational Excellence]]></category> 
   			<title><![CDATA[ The Role of Case Management and Its Value to P&C and Life Insurers]]></title>
		<description><![CDATA[ Case management is an emerging market that is gaining the attention of insurers as a means to handle complex, information-rich and collaborative, human decision making. However, the market lacks a clear, agreed-to definition, and solutions vary. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212834&ref=g_rss]]></link>
  	 <pubDate>Wed, 04 May 2011</pubDate>
	 <guid>1667518</guid>
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  <category><![CDATA[Operational Excellence]]></category> 
   			<title><![CDATA[ Financial Services CIO Agenda, 2011]]></title>
		<description><![CDATA[ Exiting the financial crisis, financial services CIOs are under pressure to generate growth. Modest budget increases, a profusion of legacy technology and lack of business participation hinder progress. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212422&ref=g_rss]]></link>
  	 <pubDate>Wed, 20 Apr 2011</pubDate>
	 <guid>1642915</guid>
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  <category><![CDATA[Operational Excellence]]></category> 
   			<title><![CDATA[ Retail Consumer Survey: European Non-life Insurers Need to Prepare for the Deterioration of Traditional Channels]]></title>
		<description><![CDATA[ European non-life insurers extending their online channel activities for the retail business must have a thorough understanding of consumer behaviors and attitudes. In a 2010 Gartner survey, European consumers articulated their expectations for online insurance and self-service. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212062&ref=g_rss]]></link>
  	 <pubDate>Wed, 30 Mar 2011</pubDate>
	 <guid>1611629</guid>
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  <category><![CDATA[Operational Excellence]]></category> 
   			<title><![CDATA[ Principles-Based Compliance Offers Competitive Advantages]]></title>
		<description><![CDATA[ Principles-based regulatory compliance lowers administrative costs, increases customer satisfaction and trust, requires minimal investment, and creates competitive value. It anticipates issues for internal remediation, lowering the healthcare payer's exposure to external intervention. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210828&ref=g_rss]]></link>
  	 <pubDate>Tue, 22 Mar 2011</pubDate>
	 <guid>1599621</guid>
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  <category><![CDATA[Operational Excellence]]></category> 
   			<title><![CDATA[ Eight Trends Conspire to Grow Captive Distribution of U.S. Life Insurance]]></title>
		<description><![CDATA[ Social and technological trends in the U.S. life insurance market will make it easier for captive distribution models to reach market segments, exploit data and create more-seamless technologies than other distribution models. Insurers should find new opportunities within the changing market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210641&ref=g_rss]]></link>
  	 <pubDate>Tue, 15 Mar 2011</pubDate>
	 <guid>1590316</guid>
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  <category><![CDATA[Operational Excellence]]></category> 
   			<title><![CDATA[ Top Insurers: Their IT Plans and Investments, 2H10]]></title>
		<description><![CDATA[ Gartner has instituted a new biannual review of the IT spending priorities of the world's 25 largest life and P&C insurers (by 2009 assets). This research provides industry peers with an insight into the IT spending of the world's largest insurers during the second half of 2010. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210802&ref=g_rss]]></link>
  	 <pubDate>Fri, 11 Mar 2011</pubDate>
	 <guid>1585114</guid>
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  <category><![CDATA[Operational Excellence]]></category> 
   			<title><![CDATA[ Defining the Components of Care Management for Healthcare Payers]]></title>
		<description><![CDATA[ Care management is a continuum that includes software applications, analytics, health/wellness, communications and medical home/ACOs. U.S. healthcare payers must understand how each component is defined and realize that a multivendor approach is required to gain capabilities in each area. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210457&ref=g_rss]]></link>
  	 <pubDate>Mon, 31 Jan 2011</pubDate>
	 <guid>1533114</guid>
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  <category><![CDATA[Operational Excellence]]></category> 
   			<title><![CDATA[ Q&A: Top 10 Life and P&C Customer Topics in 2010]]></title>
		<description><![CDATA[ Gartner analyzed end-user inquiries of global life and P&C insurers in 2010. Policy administration components and systems, as well as e-services, e-commerce and portals, were top of mind for most Gartner clients. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=209932&ref=g_rss]]></link>
  	 <pubDate>Thu, 27 Jan 2011</pubDate>
	 <guid>1530617</guid>
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  <category><![CDATA[Operational Excellence]]></category> 
   			<title><![CDATA[ Future-Proofing IT: Achieving Enterprise Agility in P&C and Life Insurance]]></title>
		<description><![CDATA[ The speed and velocity of industry change are making it imperative that insurers take a long-term and strategic approach to developing the IT strategy. Exploiting new technical advancements, alternative software delivery models and business process management will help companies achieve this goal. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210231&ref=g_rss]]></link>
  	 <pubDate>Wed, 26 Jan 2011</pubDate>
	 <guid>1529623</guid>
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  <category><![CDATA[Operational Excellence]]></category> 
   			<title><![CDATA[ Health Insurers Must Focus on Value-Based Incentive Programs]]></title>
		<description><![CDATA[ The future of U.S. healthcare cost containment will require a significant focus on disease prevention and encouraging individuals to be responsible for lifestyle behaviors. Value-based incentive programs are a key way to sustain engagement and establish long-term positive behavior changes. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=208730&ref=g_rss]]></link>
  	 <pubDate>Mon, 22 Nov 2010</pubDate>
	 <guid>1475035</guid>
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  <category><![CDATA[Operational Excellence]]></category> 
   			<title><![CDATA[ Accountable Care Organization Is the New Model to Align the Quality and Cost of Healthcare]]></title>
		<description><![CDATA[ Cost and quality remain two of the biggest concerns of health insurers. An accountable care organization is being promoted as the latest innovation to improve healthcare quality and reduce costs, backed by risk-based physician reimbursement with predetermined quality and cost targets. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206888&ref=g_rss]]></link>
  	 <pubDate>Wed, 29 Sep 2010</pubDate>
	 <guid>1442325</guid>
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  <category><![CDATA[Operational Excellence]]></category> 
   			<title><![CDATA[ Top Strategic Investments U.S. Health Insurers Must Make to Reduce Costs and Improve Health Outcomes]]></title>
		<description><![CDATA[ U.S. health insurers must make strategic investments even though short-term ROI may not be realized. Online care, the medical home and mobile technologies are a few strategic technologies that can positively affect care management initiatives and which health insurers cannot afford to ignore. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=205713&ref=g_rss]]></link>
  	 <pubDate>Tue, 17 Aug 2010</pubDate>
	 <guid>1422731</guid>
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for Life Insurance, 2010]]></title>
		<description><![CDATA[ Return to business growth is driving increased IT spending in 2010 among life insurers. Investment in new technologies is essential in improving speed to market for new products, satisfying distributors, improving transaction capabilities, growing revenue and reducing operational costs. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=205402&ref=g_rss]]></link>
  	 <pubDate>Fri, 30 Jul 2010</pubDate>
	 <guid>1413532</guid>
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for P&C Insurance, 2010]]></title>
		<description><![CDATA[ The speed of change within the property and casualty insurance industry is accelerating, and it is more critical now than ever to improve operations and customer satisfaction. P&C insurers must embrace a broader range of technologies and tools to grow and transform the business. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=205292&ref=g_rss]]></link>
  	 <pubDate>Mon, 26 Jul 2010</pubDate>
	 <guid>1409616</guid>
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for Healthcare Payers, 2010]]></title>
		<description><![CDATA[ This Hype Cycle highlights the state of maturity and adoption of technologies that should be used in defining strategies that can help meet the regulations of healthcare reform and transform the business so it remains competitive. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=201172&ref=g_rss]]></link>
  	 <pubDate>Fri, 16 Jul 2010</pubDate>
	 <guid>1402815</guid>
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      <item>       
  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for Insurance Incentive Compensation Management Applications]]></title>
		<description><![CDATA[ Interest in incentive compensation applications has remained strong among life, property and casualty, and health insurers in North America and, to a lesser degree, in other mature global insurance markets. Gartner reviews 10 dominant vendors focused on these applications for global insurance. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=209140&ref=g_rss]]></link>
  	 <pubDate>Sat, 11 Dec 2010</pubDate>
	 <guid>1490614</guid>  
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for North American Property and Casualty Insurance Policy Management Modules]]></title>
		<description><![CDATA[ The demand for modern policy management modules remains high among North American P&C insurers. The market is crowded and fragmented, however, with a range of established and emerging vendors, which can make buying decisions complex and risky. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=205915&ref=g_rss]]></link>
  	 <pubDate>Wed, 03 Nov 2010</pubDate>
	 <guid>1462328</guid>  
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for European Life Insurance Policy Administration Systems]]></title>
		<description><![CDATA[ The European market for life insurance policy administration systems is highly fragmented and provides different options for both mature and startup organizations. Life insurers and pension providers need to evaluate criteria such as scalability and vendor maturity before selecting a package. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=205613&ref=g_rss]]></link>
  	 <pubDate>Tue, 21 Sep 2010</pubDate>
	 <guid>1438440</guid>  
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for North American Life Insurance Policy Administration Vendors]]></title>
		<description><![CDATA[ Despite the troubled economy, sales of life insurance policy administration systems rebounded in 2009 to 2007 levels. Vendors report that sales pipelines remain strong, and 2010 promises to be another strong year, with more than 15 new deals. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=201213&ref=g_rss]]></link>
  	 <pubDate>Wed, 23 Jun 2010</pubDate>
	 <guid>1389656</guid>  
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      <item>
  <category>Spotlights</category>
   			<title><![CDATA[ The Role of Case Management and Its Value to P&C and Life Insurers]]></title>
		<description><![CDATA[ Case management is an emerging market that is gaining the attention of insurers as a means to handle complex, information-rich and collaborative, human decision making. However, the market lacks a clear, agreed-to definition, and solutions vary. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212834&ref=g_rss]]></link>
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<category>Events</category>
 			<title><![CDATA[ Symposium/ITxpo Worldwide]]></title> 
  	
										<link><![CDATA[http://www.gartner.com/2_events/symposium/worldwide.html]]></link>
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